--- description: Review of HelpWire Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HelpWire | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Remote Desktop Software](/directory/4019/remote-desktop/software) > [HelpWire](/software/449895/HelpWire) # HelpWire Canonical: https://www.softwareadvice.co.nz/software/449895/HelpWire Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/449895/HelpWire?page=2) > HelpWire is remote access software for IT teams and technicians providing support across Windows, macOS, and Linux. Sessions start through a link: the remote user joins without creating an account or entering credentials, which reduces the coordination overhead. HelpWire sessions rely on direct peer-to-peer connections whenever possible, with relay fallback as a backup. For follow-up, unattended access lets technicians return to a device later without the remote user present, including after reboots. > > Verdict: Rated **4.9/5** by 80 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 80 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Electronic Team, Inc - **Location**: Frankfurt, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Other (Free version available) - **Pricing Details**: Contact Eltima Software for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Chat/Messaging - Diagnostic Tools - File Sharing - File Transfer - Multiple Monitor Access - Multiple User Accounts - Real-Time Chat - Remote Access/Control - SSL Security - Screen Sharing - Secure Login - Session Transfer - Single Sign On - Troubleshooting - Two-Factor Authentication - Unattended Access - User Management ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Remote Desktop Software](https://www.softwareadvice.co.nz/directory/4019/remote-desktop/software) ## Related Categories - [Remote Desktop Software](https://www.softwareadvice.co.nz/directory/4019/remote-desktop/software) - [Remote Support Software](https://www.softwareadvice.co.nz/directory/4537/remote-support/software) ## Alternatives 1. [TeamViewer ONE](https://www.softwareadvice.co.nz/software/99131/teamviewer) — 4.6/5 (11641 reviews) 2. [Zoho Assist](https://www.softwareadvice.co.nz/software/392373/zoho-assist) — 4.7/5 (1495 reviews) 3. [AnyDesk](https://www.softwareadvice.co.nz/software/100985/anydesk) — 4.6/5 (1798 reviews) 4. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24219 reviews) 5. [Supremo Remote Desktop](https://www.softwareadvice.co.nz/software/100976/supremo) — 4.7/5 (447 reviews) ## Reviews ### "Simple but efficient to use and this make my work easier" — 5.0/5 > **Kalidaspandian** | *24 July 2024* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: Unless like in Anydesk or TeamViewer Just by clicking the link we share is enough to control the system. And it is very simple to use but it saves my time a lot. > > **Cons**: Not like that. But it lagged at some points and that also happened very rarely. > > Overall experience is good. And if they make the connection little more stable it will be great to use. ----- ### "Great for cross-platform unattended remote access" — 4.0/5 > **Ed** | *11 November 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I am a lifelong Windows guy who bought a Mac a few months ago and wanted unattended remote access that worked on both platforms. It works great\! > > **Cons**: File transfers use a simple copy/paste method, which is fine. But, I'd prefer a file manager-like interface similar to other remote control apps I've used. > > It's still early days for me, but so far I'm really impressed with the relative ease of getting unattended remote access set up on both Mac and Windows PCs. Security is in place so that remote access can be easily revoked on the host machine at any time. ----- ### ""SUCH A GREAT PLATFORM FOR ALL IT SUPPORT TEAMS"" — 5.0/5 > **Ravikant** | *28 June 2024* | Information Technology & Services | Recommendation rating: 3.0/10 > > **Pros**: 1.Ticket management that is more efficient 2. Features for real-time cooperation 3. Support process automation 4. Smooth interaction with additional software 5. Sturdy reporting and analytics tools > > **Cons**: 1.Possible inclines for novice users to learn 2. Requires a dependable internet connection in order to view remotely 3. Time and money may be needed for the initial setup and customization. 4. Potential restrictions on the sophisticated customizing features 5. Recurring membership fees for continuous accessPossible inclines for novice users to learn 2. Requires a dependable internet connection in order to view remotely 3. Time and money may be needed for the initial setup and customization. 4. Potential restrictions on the sophisticated customizing features 5. Recurring membership fees for continuous access > > All things considered, HelpWire's streamlined ticket administration, real-time collaboration, and powerful analytics provide an all-encompassing IT support solution. But occasionally, the learning curve, reliance on dependable internet, and early setup requirements present difficulties for me. HelpWire continues to be an effective solution for streamlining support procedures and boosting team productivity in spite of these shortcomings. Strongly advised\! ----- ### "Very good product, I recommend" — 5.0/5 > **Marc** | *13 November 2025* | Maritime | Recommendation rating: 10.0/10 > > **Pros**: Works smoothly and perfectly as regards to remote support on Windows, which is my main usage for the moment. I am adopting it\! > > **Cons**: These are not Con's, but suggestions to give feed-back and push requests which I understand you are still working on. - Some improvements to be made on the Headless mode (sometime tricky to connect) - Lack of Headless support for Linux servers - Lack of Android support. > > Very good as for now. I just discovered HelpWire, so not much experience on it, but it seems perfect for occasional support ----- ### "Nice little remote assist app" — 5.0/5 > **Ben** | *31 March 2025* | Building Materials | Recommendation rating: 8.0/10 > > **Pros**: Like that it is easy to set up and works well. > > **Cons**: The connection method involving finding and clicking session links can be clunky for some users. > > It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions. Unfortunately even finding the link to open the session can be a challenge for some. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/449895/HelpWire?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/449895/HelpWire) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data