--- description: Review of HelpWire Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HelpWire | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Remote Desktop Software](/directory/4019/remote-desktop/software) > [HelpWire](/software/449895/HelpWire) # HelpWire Canonical: https://www.softwareadvice.co.nz/software/449895/HelpWire Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/449895/HelpWire?page=2) > HelpWire is remote access software for IT teams and technicians providing support across Windows, macOS, and Linux. Sessions start through a link: the remote user joins without creating an account or entering credentials, which reduces the coordination overhead. HelpWire sessions rely on direct peer-to-peer connections whenever possible, with relay fallback as a backup. For follow-up, unattended access lets technicians return to a device later without the remote user present, including after reboots. > > Verdict: Rated **4.9/5** by 80 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 80 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Eltima Software - **Location**: Frankfurt, Germany - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Other (Free version available) - **Pricing Details**: Contact Eltima Software for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Chat/Messaging - Diagnostic Tools - File Sharing - File Transfer - Multiple Monitor Access - Multiple User Accounts - Real-Time Chat - Remote Access/Control - SSL Security - Screen Sharing - Secure Login - Session Transfer - Single Sign On - Troubleshooting - Two-Factor Authentication - Unattended Access - User Management ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Remote Desktop Software](https://www.softwareadvice.co.nz/directory/4019/remote-desktop/software) ## Related Categories - [Remote Desktop Software](https://www.softwareadvice.co.nz/directory/4019/remote-desktop/software) - [Remote Support Software](https://www.softwareadvice.co.nz/directory/4537/remote-support/software) ## Alternatives 1. [TeamViewer ONE](https://www.softwareadvice.co.nz/software/99131/teamviewer) — 4.6/5 (11636 reviews) 2. [Zoho Assist](https://www.softwareadvice.co.nz/software/392373/zoho-assist) — 4.7/5 (1472 reviews) 3. [AnyDesk](https://www.softwareadvice.co.nz/software/100985/anydesk) — 4.6/5 (1795 reviews) 4. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24183 reviews) 5. [Supremo Remote Desktop](https://www.softwareadvice.co.nz/software/100976/supremo) — 4.7/5 (447 reviews) ## Reviews ### "Got Top-Notch Remote Support" — 5.0/5 > **Rohit** | *16 July 2024* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: I loved its user-friendly interface that a newbie can understand well without much hassle. The setup is too easy, allowing me to simply log in to get access to controls. Also, according to the client's perception, this software is a go-to-platform for getting high-quality support. > > **Cons**: I didn't find major drawbacks in Helpwire interfering with my work chores. However, every software has some loopholes, but this platform does my work well and I am fully satisfied with it. > > Overall, Helpwire is a great platform for me and I totally recommend it to all who are looking for seamless remote support. The quick sign-up process and user-friendly dashboard make it convenient to contact the clients. Additionally, I am extremely filled with joy with the fantastic screen sharing, chatting, and file transfer features that make Helpwire a true companion for me. ----- ### "Nice little remote assist app" — 5.0/5 > **Ben** | *31 March 2025* | Building Materials | Recommendation rating: 8.0/10 > > **Pros**: Like that it is easy to set up and works well. > > **Cons**: The connection method involving finding and clicking session links can be clunky for some users. > > It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions. Unfortunately even finding the link to open the session can be a challenge for some. ----- ### ""SUCH A GREAT PLATFORM FOR ALL IT SUPPORT TEAMS"" — 5.0/5 > **Ravikant** | *28 June 2024* | Information Technology & Services | Recommendation rating: 3.0/10 > > **Pros**: 1.Ticket management that is more efficient 2. Features for real-time cooperation 3. Support process automation 4. Smooth interaction with additional software 5. Sturdy reporting and analytics tools > > **Cons**: 1.Possible inclines for novice users to learn 2. Requires a dependable internet connection in order to view remotely 3. Time and money may be needed for the initial setup and customization. 4. Potential restrictions on the sophisticated customizing features 5. Recurring membership fees for continuous accessPossible inclines for novice users to learn 2. Requires a dependable internet connection in order to view remotely 3. Time and money may be needed for the initial setup and customization. 4. Potential restrictions on the sophisticated customizing features 5. Recurring membership fees for continuous access > > All things considered, HelpWire's streamlined ticket administration, real-time collaboration, and powerful analytics provide an all-encompassing IT support solution. But occasionally, the learning curve, reliance on dependable internet, and early setup requirements present difficulties for me. HelpWire continues to be an effective solution for streamlining support procedures and boosting team productivity in spite of these shortcomings. Strongly advised\! ----- ### "Long awaited find" — 5.0/5 > **Hunor** | *17 April 2024* | Architecture & Planning | Recommendation rating: 10.0/10 > > **Pros**: It is easy to set up and it never let me down, it delivers every time I need it. > > **Cons**: It is a little retro styled, but I guess in fact I like that too:) > > HelpWire was a great discovery for me\! After trying the leading softweres for the issue and not being satisfied by them, I just found HelpWire by browsing the internet, thought to give it a try and it was a revelation to discover how good it was. ----- ### "A Breath of Fresh Air for Remote Debugging" — 5.0/5 > **Tithi** | *22 May 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: \*\*One-Click Debugging Nirvana,\*\* I used to dread remote debugging sessions – tangled wires, confusing setups, and endless downloads. HelpWire changed that completely. Now, it's one-click and I'm in\! No more wasted time fiddling with connections – just a single click and I'm connected to the machine, ready to squash those bugs. It's a lifesaver, saving me tons of time and letting me focus on the actual problem-solving. This is debugging bliss for software engineers like me\! > > **Cons**: One thing to keep in mind is that HelpWire doesn't offer unattended access. While it's fantastic for live debugging sessions, there have been a couple of times where I wished I could jump onto a machine and fix something quickly without needing the user present. It's a minor inconvenience, and overall the benefits outweigh this limitation. But for those times when a quick back-end fix is needed, it's something to consider. > > One thing to keep in mind is that HelpWire doesn't offer unattended access. While it's fantastic for live debugging sessions, there have been a couple of times where I wished I could jump onto a machine and fix something quickly without needing the user present. It's a minor inconvenience, and overall the benefits outweigh this limitation. But for those times when a quick back-end fix is needed, it's something to consider. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/449895/HelpWire?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/449895/HelpWire) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data