--- description: Review of ECP Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ECP | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Assisted Living Software](/directory/3950/assisted-living/software) > [ECP](/software/448947/ecp-ehr) # ECP Canonical: https://www.softwareadvice.co.nz/software/448947/ecp-ehr Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.co.nz/software/448947/ecp-ehr?page=2) > ECP (Extended Care Professional) is the easiest to use, all-in-one software platform built for assisted living communities, memory care, and IDD/group homes. Unlike systems adapted from hospitals or skilled nursing facilities, every module in ECP is designed around how assisted living workflows actually operate. The platform includes eMAR, EHR, CRM, Move-Ins, Billing, and Insights. All modules share a single resident record, reducing duplicate data entry across clinical, sales, and financial teams. Data entered during the sales process flows into clinical at move-in, and clinical documentation flows into billing automatically. ECP serves single-site operators, multi-community operators, and enterprise senior living organizations across 8,500+ communities in all 50 states. The platform is designed for daily use by frontline care staff, nurses, and med techs, with a focus on speed, simplicity, and compliance readiness. Operators don't outgrow ECP as they scale. eMAR ECP's eMAR is pharmacy-initiated. Medication orders flow directly from 850+ pharmacy partners into the platform, automatically building each resident's medication record and reducing manual transcription errors. Staff document med pass with task lists, alerts for missed or late doses, and built-in support for all 8 medication rights. Controlled substance counts, PRN administration, automatic inventory tracking, and electronic reorders are included. EHR ECP's EHR is built for assisted living documentation workflows. Assessments drive automatic care plan generation and task list creation. Clinical staff document care notes, incidents, and service delivery quickly. The system supports digital signatures, state-specific compliance reports, and an executive dashboard for full community visibility. CRM ECP's CRM is built for senior living sales cycles. It manages leads, tours, follow-ups, referral sources, and occupancy tracking in one place. Pipeline stages and family communication workflows are designed for assisted living admissions. At move-in, resident data transfers directly into the clinical system with no re-entry. Includes Office 365 integration, electronic signatures, marketing campaigns, and pipeline reporting. Move-Ins ECP's Move-Ins module replaces paper admissions with a fully digital workflow. Document packets are completed digitally with e-signature capture. Automated task assignments notify each department of what needs to be completed before and after move-in. Pre-assessments and level-of-care documentation start at admission and flow directly into the clinical record. Billing ECP's Billing module supports level-of-care pricing, ancillary service charges, and private-pay workflows. Services documented in care notes automatically trigger billing charges, closing the loop between care delivery and revenue capture. Includes recurring billing templates, ACH and card payment processing, and AR aging reporting. Integrations ECP connects with 60+ named technology partners across pharmacy, workforce, resident engagement, dining, safety monitoring, and billing, with REST API, Webhooks, HL7, CSV, and secure messaging support. Key Facts Communities served: 8,500+ States: All 50 Pharmacy partners: 850+ Technology integrations: 60+ Support: 100% US-based Deployment: Cloud-based, browser and mobile, no local installation > > Verdict: Rated **4.7/5** by 175 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 175 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Extended Care Professional - **Location**: East Troy, US - **Founded**: 2004 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Contact ECP for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Planning - Activity Tracking - Admissions Management - Alerts/Escalation - Alerts/Notifications - Appointment Management - Assessment Management - Billing & Invoicing - CNA Tracking - CRM - Calendar Management - Calendar/Reminder System - Campaign Management - Care Plan Management - Charting - Client Management - Clinical Care ## Integrations (57 total) - Accushield - Aline - Aline - Amazon QuickSight - Axys - Axys - BestRx - Bill - Carefeed - Conduit - DRX - Datascan Pharmacy Software - Direct - Domo - FSI Pharmacy Management System ... and 42 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Assisted Living Software](https://www.softwareadvice.co.nz/directory/3950/assisted-living/software) ## Related Categories - [Assisted Living Software](https://www.softwareadvice.co.nz/directory/3950/assisted-living/software) - [Electronic Medical Records Software](https://www.softwareadvice.co.nz/directory/8/electronic-medical-record-software/software) - [Healthcare CRM Software](https://www.softwareadvice.co.nz/directory/393/healthcare-crm/software) - [Medical Billing Software](https://www.softwareadvice.co.nz/directory/11/medical-billing-software/software) - [Pharmacy Software](https://www.softwareadvice.co.nz/directory/88/pharmacy/software) ## Alternatives 1. [PointClickCare EHR for Senior Living](https://www.softwareadvice.co.nz/software/112728/senior-living-core-platform) — 4.7/5 (63 reviews) 2. [Eldermark](https://www.softwareadvice.co.nz/software/344899/eldermark) — 4.6/5 (37 reviews) 3. [WellSky Long-Term Care](https://www.softwareadvice.co.nz/software/208942/netsolutions) — 4.8/5 (20 reviews) 4. [Curenta Assisted Living Software](https://www.softwareadvice.co.nz/software/516473/Assisted-Living-SaaS) (0 reviews) 5. [Therap](https://www.softwareadvice.co.nz/software/467875/Therap) — 4.7/5 (100 reviews) ## Reviews ### "Excellence in Action: Exceptional People, Exceptional Product" — 5.0/5 > **Charlene** | *26 March 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Our partnership with ECP Healthcare Platform reflects a shared commitment to advancing quality, consistency, and transparency in resident care. Through aligned goals and integrated workflows, ECP enables enhanced care coordination, and real-time visibility into clinical performance—supporting both operational excellence and improved resident outcomes. > > **Cons**: There are no notable areas of concern—ECP is supported by exceptional people and delivers an outstanding product that consistently met my expectations. > > The overall experience has been exemplary—truly reflective of a 5-star partnership. The level of collaboration, responsiveness, and alignment demonstrated throughout has set a high standard for both system implementation and ongoing optimization. From initial rollout through enhancement of current capabilities, the approach has been thoughtful, structured, and outcomes-driven, ensuring minimal disruption while maximizing adoption and impact. This model should be considered a best practice for introducing new system suites or advancing existing platforms, as it effectively balances technical execution with operational integration and user engagement. ----- ### "Great service" — 4.0/5 > **Heather** | *1 June 2026* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Customer support, ability to customize service plans to RAT, ability to enter in late entries, dashboard information with ability to drill down, easy to use > > **Cons**: Rigid programming that prevents what feels like simple adjustments - attaching a note to the email when sending the service plan out, being able to bold items in the tasks for staff to see important things > > So glad we made the switch. ECP is comprehensive and customer support is excellent. Favorite feature was being able to customize the RAT to trigger service plan questions. ----- ### "Best for our facility" — 5.0/5 > **Felicia** | *23 November 2023* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: I love that everything is in one place. My role in ECP as the BOM is easy and simple. It's easy to find information needed and to keep track of observation notes as well. > > **Cons**: Nothing, I think it's perfect for our facility. Never to many issues. The only time I got frustrated was when it went down for a day, but other than that its been geat. ----- ### "IT is not impressed" — 3.0/5 > **Rob** | *28 May 2026* | Information Technology & Services | Recommendation rating: 3.0/10 > > **Pros**: The site is fast and responsive. Support typically answers quickly and resolves any issues we have. I'm in IT, so I don't have a lot of insight to add as far as resident management or billing go. > > **Cons**: The security posture is abysmal. I'm not even sure if it's actually HIPAA compliant. SSO is not truly supported, and the default position of ECP is that we should hand out our company passwords to anyone who needs to log in. Backups are typically several days old, and there is no way to trigger an update if we know we will need one ahead of time. The iOS app simply does not work, and even if it did, it doesn't support SSO, once again requiring giving out the company passwords for users to sign in. There's no way to specify a sign-out destination for SSO users. The window interface is weird and off-putting. Why can't it just be normal pages? > > ECP definitely seems cobbled together and not well thought out. It does not seem to be an enterprise-ready application. ----- ### "Great easy to use EHR/EMAR" — 5.0/5 > **Michelle** | *18 February 2026* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: ECP is user friendly and the customer service is really efficient. The support team also works quickly to resolve any issues, and that’s minutes not hours\! > > **Cons**: It’s missing a few features that our old EHR system had, but we have spoken to the ECO team about it and it seems they are working those items into future updates\! > > Very nice so far, they are eager to answer any and all questions. Every representative I have had the pleasure to speak with has been super friendly and helpful. It’s almost as if you are talking with an old friend\! ----- Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.co.nz/software/448947/ecp-ehr?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/448947/ecp-ehr) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data