---
description: Review of INFOMAN SERV - Customer Feedback Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: INFOMAN SERV - Customer Feedback Management | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/4627/customer-satisfaction/software) > [INFOMAN SERV - Customer Feedback Management](/software/444226/infoman-serv-customer-feedback-management)

# INFOMAN SERV - Customer Feedback Management

Canonical: https://www.softwareadvice.co.nz/software/444226/infoman-serv-customer-feedback-management

> INFOMAN SERV - Customer Feedback Management is a specialized tool for automobile dealerships. Its primary function is to gather, scrutinize, and respond to customer feedback. This process aids in enhancing service quality and customer satisfaction. It is particularly useful for automobile dealerships aiming to elevate their customer experience during sales and service interactions.

This software enables dealerships to gather customer feedback via various channels. These include SMS, email surveys, and call center communication. Negative feedback is noted as support tickets and allocated for rectification. Tickets that are overdue are automatically escalated to ensure prompt resolution. Dealerships can set up customizable questionnaires to gather feedback before and after sales, as well as after service. Feedback can be given in various formats such as grades, descriptions, or multiple choice options.

Infoman SERV offers a centralized analysis of key metrics on an interactive dashboard. Dealership staff can access data related to deliveries, customer calls, logged complaints, resolved complaints, and overdue complaints based on location. The software also computes a Customer Delight Index score to objectively monitor customer satisfaction over time. The CDI score, along with detailed reports, assists dealership management in identifying areas that need improvement.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: ACS Infotech

## Commercial Context

- **Target Audience**: 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: India

## Features

- API
- Access Controls/Permissions
- Alerts/Escalation
- Audit Trail
- Customer Complaint Tracking
- Customisable Branding
- Data Import/Export
- Feedback Management
- Issue Management
- Issue Tracking
- Prioritisation
- Quality Assurance
- Reporting & Statistics
- Routing
- Support Ticket Management
- Support Ticket Tracking
- Third-Party Integrations

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Customer Satisfaction Software](https://www.softwareadvice.co.nz/directory/4627/customer-satisfaction/software)

## Related Categories

- [Customer Satisfaction Software](https://www.softwareadvice.co.nz/directory/4627/customer-satisfaction/software)
- [Complaint Management Software](https://www.softwareadvice.co.nz/directory/499/complaint-management/software)

## Alternatives

1. [MasterControl Quality Excellence](https://www.softwareadvice.co.nz/software/142000/mastercontrol) — 4.5/5 (534 reviews)
2. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews)
3. [HelpDesk](https://www.softwareadvice.co.nz/software/150799/helpdesk) — 4.6/5 (180 reviews)
4. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3425 reviews)
5. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/444226/infoman-serv-customer-feedback-management)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/infoman-serv-customer-feedback-management-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/444226/infoman-serv-customer-feedback-management> |
| en-GB | <https://www.softwareadvice.co.uk/software/444226/infoman-serv-customer-feedback-management> |
| en-IE | <https://www.softwareadvice.ie/software/444226/infoman-serv-customer-feedback-management> |
| en-NZ | <https://www.softwareadvice.co.nz/software/444226/infoman-serv-customer-feedback-management> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Software Advice helps businesses in New Zealand find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.nz","url":"https://www.softwareadvice.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.co.nz/#organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"INFOMAN SERV - Customer Feedback Management","description":"INFOMAN SERV - Customer Feedback Management is a specialized tool for automobile dealerships. Its primary function is to gather, scrutinize, and respond to customer feedback. This process aids in enhancing service quality and customer satisfaction. It is particularly useful for automobile dealerships aiming to elevate their customer experience during sales and service interactions.\n\nThis software enables dealerships to gather customer feedback via various channels. These include SMS, email surveys, and call center communication. Negative feedback is noted as support tickets and allocated for rectification. Tickets that are overdue are automatically escalated to ensure prompt resolution. Dealerships can set up customizable questionnaires to gather feedback before and after sales, as well as after service. Feedback can be given in various formats such as grades, descriptions, or multiple choice options.\n\nInfoman SERV offers a centralized analysis of key metrics on an interactive dashboard. Dealership staff can access data related to deliveries, customer calls, logged complaints, resolved complaints, and overdue complaints based on location. The software also computes a Customer Delight Index score to objectively monitor customer satisfaction over time. The CDI score, along with detailed reports, assists dealership management in identifying areas that need improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a160c817-a52d-40a5-8597-8128745f0908.png","url":"https://www.softwareadvice.co.nz/software/444226/infoman-serv-customer-feedback-management","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.nz/software/444226/infoman-serv-customer-feedback-management#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Satisfaction Software","position":2,"item":"/directory/4627/customer-satisfaction/software","@type":"ListItem"},{"name":"INFOMAN SERV - Customer Feedback Management","position":3,"item":"/software/444226/infoman-serv-customer-feedback-management","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.nz/software/444226/infoman-serv-customer-feedback-management#breadcrumblist"}]}
</script>