--- description: Review of Voiceoc Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Voiceoc | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/4010/conversational-ai-comparison/software) > [Voiceoc](/software/443300/voiceoc) # Voiceoc Canonical: https://www.softwareadvice.co.nz/software/443300/voiceoc > Voiceoc is a virtual assistant powered by artificial intelligence, specifically tailored for the healthcare sector. It is designed to streamline patient engagement and workflows for medical practices, hospitals, clinics, and similar establishments. Its primary function is to automate routine patient interactions, such as booking appointments, refilling prescriptions, and addressing insurance and billing inquiries, through voice and text-based conversations. This automation can alleviate the workload of healthcare staff and provide patients with efficient self-service options. Voiceoc's key features include the ability to understand and respond in multiple languages, sentiment analysis to identify unsatisfied patients, and continuous learning from a vast amount of patient conversation data. These features allow Voiceoc to deliver personalized, human-like interactions in the patient's language of choice, proactively address patient dissatisfaction, and consistently enhance the quality of its conversations. Voiceoc serves as an automated receptionist for healthcare businesses. It employs advanced natural language processing and machine learning to handle tasks such as appointment scheduling, billing inquiries, prescription processing, condition triage, and patient feedback collection. By doing so, it not only saves time for healthcare staff but also provides patients with immediate access to self-service options. > > Verdict: Rated **4.8/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 5 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: VOICEOC Innovations ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, English, Spanish, Traditional Chinese - **Available Countries**: Australia, Bahrain, Ghana, India, Kuwait, Nigeria, Oman, Qatar, Saudi Arabia, United Arab Emirates, United States ## Features - AI/Machine Learning - API - Chatbot - Generative AI - Natural Language Processing - Sentiment Analysis ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software) ## Alternatives 1. 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Implementing a Chat-Bot was envisaged as a strategic initiative for it to create and became a "Patient Self-Serve" environment, alongside assisting engaging patients to help on some of the "Easy-To-Self-Do tasks" like booking of Doctor Appointment slots, or slots to services, being able to delve into the type of Service available at a location, being able to auto-sync Medical reports etc. While technology at the core of these systems, is one thing, the best thing about Voiceoc team is the absolute transparency we observed during design and implementation phase. The team is demonstrates astute propositions to deliver a well performing platform. Kudus to them. > > **Cons**: Honestly, Nothing... We will all agree that in the realm of Technology, Evolution is a singular constant. Therefore, we are going to be extremely excited when a few additions get induced within the current chat system and the Actual "intelligence" of identification and process stream gets initiated. Team voiceoc agrees to this requirement and have vociferously committed to deliver :) > > Overall, these are a great, knowledgeable, and extremely charming bunch of people, who have demonstrated "Best-In-Class" practices while working on our project. ----- ### "Boost your company performance through Voiceoc" — 5.0/5 > **Shikha** | *8 April 2024* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: I've been using Voiceoc for several months now, and I'm thoroughly impressed with their service. As a busy professional, I rely heavily on technology to streamline my workflow, and Voiceoc has exceeded my expectations. Their chatbot \& WhatsApp communication help us a lot, and now patients like the new features like appointments over WhatsApp, reminders, reports on WhatsApp \& updates on every transaction Additionally, their prompt and helpful customer support team has been a breath of fresh air. I highly recommend Voiceoc to anyone looking for a reliable and efficient voice recognition solution. > > **Cons**: Pricing could be an issue for few companies. ----- ### "Reduced our patient wait time significantly" — 5.0/5 > **GHUFFRAN** | *7 April 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Voiceoc team delivered us a conversational AI that we were looking for. Their product is amazing and well suited for the healthcare industry. They worked with us like a true partner and helped us make a smooth transition to using AI to handle our patient queries. Their system made it very easy for our patients to interact with the hospital 24x7 in their preferred language and reduced patient wait time by 100%. > > **Cons**: There are no downsides to Voiceoc. My experience has been great. ----- ### "Voiceoc helped us reduce burden on our staff significantly" — 5.0/5 > **Nadim** | *6 April 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Voiceoc product is very well suited for the healthcare industry. They have been working with large scale healthcare enterprises globally and so, their understanding of the pain point was very clear and their product was loaded with features that helped us reduce calls traffic \& work load on front desk staff plus increase appointment bookings. The system was very well integrated with all our backend systems. > > **Cons**: There was no downside as such however, I would have liked it if they had delivered the system more quickly than the time they took. ----- ### "Fantastic, Innovative & Human-like AI experience" — 5.0/5 > **Patrick** | *6 April 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Voiceoc team helped us overcome one of the biggest challenges that we had which was to deliver immediate \& personalised support to our patients and drive more bookings. The AI was very smart and gave a human-like experience to all our patients. It automated our entire process of appointment booking, customer support, and feedback. The dashboard was very easy to use and the Voiceoc team has been very supportive in our transition to adopting such an AI system. > > **Cons**: It would have been better if their package allowed us to have unlimited agent licenses. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/443300/voiceoc) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data