--- description: Review of RingByName Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: RingByName | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [RingByName](/software/44284/ringbyname) # RingByName Canonical: https://www.softwareadvice.co.nz/software/44284/ringbyname Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/44284/ringbyname?page=2) > RingByName is a cloud-based phone and VOIP service provider that offers e-fax, teleconferencing tools, note sharing, customer relationship management (CRM) features, scheduling, agent activity tracking and more. Interactive voice response (IVR) enables users to record and upload answers to common questions that customers can access over the phone. The e-fax feature allows users to send, receive and view faxes as PDF files on desktop and mobile devices. Users can also create, schedule and send invitations to dial-in teleconference using telephone numbers and PIN codes. Other features include call recording, toll free number support and virtual phone extensions. Users can also schedule meetings, calls and discussions, and these can be shared with teammates using an event scheduling feature. RingByName integrates with third party applications such as QuickBooks, Zoho Connect, Salesforce and Google apps. Pricing is per user per month. Support is offered via email and over the phone. > > Verdict: Rated **4.6/5** by 69 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 69 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: InPhonex ## Commercial Context - **Starting Price**: US$28.95 - **Pricing model**: Per User - **Pricing Details**: RingByName is offered across four pricing plans, outlined below. Essential: $28.95 per user per month Advanced: $34.95 per user per month Enterprise: $44.95 per user per month For Call Center plans, please contact InPhonex. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Portuguese, Spanish - **Available Countries**: Argentina, Australia, Brazil, British Indian Ocean Territory, Canada, Chile, China, Costa Rica, France, Germany, Guatemala, Honduras, Hong Kong SAR China, India, Indonesia, Japan, Mexico, New Zealand, Nigeria, Pakistan and 6 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Archiving & Retention - Auto-Dialer - Automated Attendant - Automatic Call Distribution - CRM - Call Centre Management - Call Conferencing - Call Disposition - Call List Management - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening ## Integrations (4 total) - Google Contacts - Google Docs - Salesforce Sales Cloud - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software) ## Related Categories - [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software) - [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software) - [Unified Communications Software](https://www.softwareadvice.co.nz/directory/1556/ucaas/software) - [Online Meeting Software](https://www.softwareadvice.co.nz/directory/852/online-meeting/software) - [Telephony Software](https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (871 reviews) 2. [800.com](https://www.softwareadvice.co.nz/software/120982/800-com) — 4.7/5 (330 reviews) 3. [Nextiva](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip) — 4.6/5 (916 reviews) 4. [3CX](https://www.softwareadvice.co.nz/software/4936/3cx-phone-system) — 4.4/5 (465 reviews) 5. [RingEX](https://www.softwareadvice.co.nz/software/173497/officeuk) — 4.2/5 (1203 reviews) ## Reviews ### "New Customer" — 4.0/5 > **Stephan** | *18 October 2021* | Religious Institutions | Recommendation rating: 8.0/10 > > **Pros**: RBN has been an excellent implementation partner with reasonable costs associated. The tech support/ implementation experts were awesome. \[SENSITIVE CONTENT\] was the primary contact. The guy is a SUPERSTAR@\!\!\!\! He was knowledgeable, patient, solutions based, great communicator, able to seek resources when challenges occurred and most importantly, set clear expectations and delivered on every expectation. He also, as part of that, kept in constant communication; allowing me to not have to call in or chase anyone for assistance or details. > > **Cons**: So far, I need to learn more about the app and the ancillary app for cell phone usage. I also need to reprogram the features on my phone, not to my knowledge able to be performed via the admin dashboard. > > Initially implementation and contracting were difficult. The contracted services details were not fully explained, although how my entire operation was set up was fully explained. To date, i still have outstanding items, although i am fully ported. The VoIP service seems fine. it is the functionality i losdt on each of my phones that will need to be reprogrammed. I am not certain if this is done by me on each phone or if the software can do it. I am investigating this as we speak. I need to reiterate that \[SENSITIVE CONTENT\] is Awesome and seems to be going above and beyond to ensure we are satisfied. He really needs to be recognized. I will be checking in to see if he was. ----- ### "Easy to use, reliable , good customer service and good quality for money." — 5.0/5 > **Carlos** | *13 July 2021* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Like pricing, customer service, reliable and products > > **Cons**: Does not like the voice, hopefully will change soon > > Excellent ----- ### "RingByName is perfect" — 3.0/5 > **Lillian** | *11 July 2024* | Mental Health Care | Recommendation rating: 5.0/10 > > **Pros**: I like that others don't have my personal phone number to contact me when I'm not in the office. In the app I can chose to show if I'm in the office or out of the office. This allows phone calls to come through or not. > > **Cons**: I can't think of any thing I don't like about it. ----- ### "Excellent product and customer service" — 5.0/5 > **Ingrid** | *26 August 2021* | Retail | Recommendation rating: 10.0/10 > > **Pros**: The set up was very easy to follow . User friendly product. > > **Cons**: I cannot think of anything I dislike at the moment. > > Great customer service. I was walked thru every step of the way. ----- ### "Great product" — 5.0/5 > **Kimberly** | *11 July 2024* | Religious Institutions | Recommendation rating: 7.0/10 > > **Pros**: This system allows us to keep up on important calls, tasks and emails, even when we are out of the office. > > **Cons**: Not really a negative, but it has more features than I can figure out. > > It's been a very positive experience. I appreciate getting email alerts for voicemails when I am away and also texts for emergency calls. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/44284/ringbyname?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/44284/ringbyname) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data