About iPlum

iPlum is a business communication software that provides a separate phone line with secure messaging, calling, voicemail, phone tree and call routing features. iPlum is a mobile VoIP application that helps businesses receive and manage calls using the internet or phone’s voice network. It enables organizations to respond to customer queries via text or voice calls during business hours and redirect them to voicemail during non-business hours. iPlum includes a centralized dashboard, which allows administrators to add, remove and manage new users/profiles and handle permissions to provide role-based access to resources. It offers a host of features such as HIPAA and HITECH compliance, number porting, fax management, call transfer, automated text messages and more. Additionally, teams can record and store incoming and outgoing calls for future reference. iPlum supports integrations with various third-party applications via REST APIs. It is available on monthly and annual subscriptions and support provided via email, FAQs, and other online measures.
iPlum Software - Texting
iPlum Software - Call Recording
iPlum Software - Auto-Text Reply
iPlum Software - Business Hours
iPlum Software - Calling
iPlum Software - Calling
iPlum video
iPlum Software - Texting - thumbnail
iPlum Software - Call Recording - thumbnail
iPlum Software - Auto-Text Reply - thumbnail
iPlum Software - Business Hours - thumbnail
iPlum Software - Calling - thumbnail

iPlum pricing

iPlum has a free version and offers a free trial. iPlum paid version starts at US$8.99/month.

Starting Price:
US$8.99/month
Free Version:
Yes
Free trial:
Yes

Alternatives to iPlum

WeKall

4.6 (37 Reviews)
Designed for businesses of all sizes, WeKall is a cloud-based telephony solution that helps configure call campaigns...

LeadDesk

4.8 (13 Reviews)
LeadDesk is a cloud-based contact center solution designed to support high-volume sales and customer service teams. The...

inconnect

4 (9 Reviews)
Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichannel...

CloudTalk

4.4 (263 Reviews)
CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and...

BeInContact

4.4 (14 Reviews)
BeInContact is an intuitive cloud contact center omnichannel platform. Many features are included out-of-the-box such...

Call Center Studio

4.5 (48 Reviews)
Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences...

Ringover

4.6 (509 Reviews)
Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and...

Genesys Cloud CX

4.4 (241 Reviews)
Genesys Cloud CX™ cloud contact center software transforms your customer experience. It connects data across teams,...

Bitrix24

4.2 (924 Reviews)
Bitrix24 is an online workspace for small, medium, and large businesses. It features over 35 cross-integrated tools,...

IPscape

4.9 (8 Reviews)
Designed and developed in Australia, ipSCAPE is a cloud contact center technology solution that is feature rich,...

Thrio

5 (5 Reviews)
CCaaS platform for enterprises of all sizes featuring robotic process automation, inbound and outbound voice engines, a...

Five9

4.2 (468 Reviews)
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers...

NUACOM

4.8 (30 Reviews)
NUACOM is a call center and business VoIP solution that helps manage business operations using softphones, IVR,...

8x8 Work

4.0 (302 Reviews)
Experience seamless collaboration with 8x8 Work. 8x8 Work is an all-in-one collaboration hub for phone, video, and...

Bright Pattern

4.8 (104 Reviews)
Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service...

iPlum Reviews

Overall rating

5.0
Write a Review!

Feature rating

Value for Money
5
Functionality
4.5
Ease of Use
4.5
Customer Support
5
Loading...

All iPlum Reviews

Filter by:
Sort by:
2 reviews
Rebecca
Rebecca
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 26/08/2022

Great HIPAA-Compliant Option for Small Practices

Pros

I appreciate iPlum taking HIPAA-compliance and BAA's seriously. I was able to meet my need for a business number and secure text options without having a carry a second cell phone with me. It is a simple app. I was not looking for something complex and did not want to pay a lot of money. iPlum was the best option for me.

Cons

I wish I could have fax capability with this service. I also wish I could port an existing number from a competitor (FreedomVoice) because that company will not execute a BAA and I do not want to lose a number I have had for almost 20 years.

Nidhi
  • Industry: Research
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 17/06/2024

HIPAA-compliant calling & texting for clinical research

Pros

For several months, we have been using iPlum at our clinical research group to easily call and text patients. Before we heard about iPlum, it was hard to reach our patients. We couldn’t text them on our phones because of HIPAA compliance requirements. Once we started using iPlum, we could conveniently communicate with them while keeping their privacy too. The patients have been able to respond quickly as well, which speeds up our work.

Cons

I wish I could add multiple iPlum numbers on one phone. That would be pretty helpful.

Related categories