--- description: Review of Brightpearl Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Brightpearl | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [ERP Systems](/directory/4365/erp/software) > [Brightpearl](/software/439392/brightpearl) # Brightpearl Canonical: https://www.softwareadvice.co.nz/software/439392/brightpearl Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.co.nz/software/439392/brightpearl?page=2) > Brightpearl is a complete retail operating system for brands, retailers, and wholesalers, designed to scale with fast-growing eCommerce brands. The platform offers flexibility to respond to rapid changes in demand with plug \& play integrations, intuitive inventory planning and powerful automation. Brightpearl helps businesses automate various processes, from order management to accounting, inventory, warehouse management, returns and more. Brightpearl is designed for use by merchants. Every new feature is relevant to retail, so you know that everything is retail-focused. Retail merchants need a platform that can handle seasonal volume. Brightpearl provides tools to help merchants manage orders, SKUs, channels, reporting and financials operatons. > > Verdict: Rated **4.4/5** by 184 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 184 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Sage - **Founded**: 1981 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Denmark, Germany, Ireland, New Zealand, Norway, Sweden, United Kingdom, United States ## Features - 3PL Management - API - Access Controls/Permissions - Accounting - Accounting Integration - Accounts Payable - Accounts Receivable - Activity Dashboard - Alerts/Notifications - Audit Management - Audit Trail - Backorder Management - Bank Reconciliation - Barcode Recognition - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - Bills of Material - Business Intelligence - CRM ## Integrations (41 total) - Adobe Commerce - Authorize.Net Connector - Avalara - BILL Accounts Payable & Receivable - Backbone - BigCommerce - Dotdigital - EKM - EasyPost - FedEx Ship Manager - FreightPOP - Glew - InfoPlus - Klaviyo - Lightspeed Retail ... and 26 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [ERP Systems](https://www.softwareadvice.co.nz/directory/4365/erp/software) ## Related Categories - [Retail Inventory Management Software](https://www.softwareadvice.co.nz/directory/30/inventory-management-software/software) - [Accounting Software](https://www.softwareadvice.co.nz/directory/4220/accounting/software) - [Distribution Inventory Management Software](https://www.softwareadvice.co.nz/directory/195/inventory-management-software/software) - [Sporting Goods POS Software](https://www.softwareadvice.co.nz/directory/109/sporting-goods-store-software/software) - [CPG Software](https://www.softwareadvice.co.nz/directory/3610/cpg/software) ## Alternatives 1. [Fishbowl](https://www.softwareadvice.co.nz/software/1700/fishbowl-inventory-scm) — 4.2/5 (1077 reviews) 2. [Booqable](https://www.softwareadvice.co.nz/software/77802/booqable) — 4.8/5 (1105 reviews) 3. [Agiliron](https://www.softwareadvice.co.nz/software/7930/agiliron) — 4.5/5 (49 reviews) 4. [Focus X](https://www.softwareadvice.co.nz/software/3600/focus) — 3.7/5 (98 reviews) 5. [NetSuite](https://www.softwareadvice.co.nz/software/25483/netsuite-wholesale-distribution-edition) — 4.2/5 (1828 reviews) ## Reviews ### "Very expensive for little gain" — 2.0/5 > **MARTIN** | *25 May 2021* | Retail | Recommendation rating: 2.0/10 > > **Pros**: The only thing that I really like about this software is that they have good support staff. I was initially attracted to Brightpearl because it included integrated accounts. It has taken me 6 years to realise that this was a false way of thinking as there is other software that integrates seamlessly with reasonably-priced good quality accounting software like Xero, Quickbooks and Sage. Essentially with Brightpearl you are paying a high price for an accounting system that is used by a relatively small number of users (online it says Brightpearl has about 1,000 users - that is a very small number to finance a piece of accounting software. Eventually I realised how much it was missing in other areas. > > **Cons**: The biggest drawback with Brightpearl is the small number of marketplaces it support compared to many of its competitors. They claim to integrate with Amazon, but this is only partially true. Amazon Europe have added 3 new marketplaces but BRightpearl have ingnored them where similar software providers have integrations at no extra cost. Brightpearl haven't added a single marketplace integration in 6 years, and the only one planned, OnBuy, a small marketplace unlikely to generate much revenue, comes at an extra cost. When I started with Brightpearl they were advertising it as the software to automate your online selling, but it was very limited as far as automation was concerned. After a couple of years they launched the Brightpearl Automation App. Funny that you should need an additional app, at extra cost, to do what the software was promising to do 2 years earlier. many things come at extra cost with Brightpearl but are available at no extra cost with other software. Brightpearl doesn't calculate VAT correctly. If you get an order from the Channel Islands, Brightpearl will add 20% VAT even though there is no VAT in th Channel Islands. (it does the same with the Canary Islands which also are not subject to VAT. It would be simply to write a filter to catch these and put correct 0 VAT on them, but they just don't seem to care if their customers are paying the tax men a bit more than they should be. > > Just too many things that BRightpearl doesn't do. Its website claimed that you could list directly from Brightpearl onto eBay but it turned out to be untrue as Brightpearl didn't support eBay Postage Policies (That's eBayspeak for shipping tables). Nor could it list directly to any of the Amazon websites, nor to Shopify or anywhere else. Yet other software can do all of that, and has Google Translate Professional built in so that you can list directly to Amazon Poland without you having to employ a translator. So Brightpearl just falls flat on its face in far too many areas compared to the competition. The worst thing is trying to leave. I am leaving and would like to keep read only access for a year to make it easy to check any warranty claims. Brightpearl have quoted £10,080 for that when full acess costs me less than half of that. So if you are considering BRightpearl, keep looking, there are much better deals available. ----- ### "Satisfied Customer since 2021" — 5.0/5 > **Rachel** | *18 December 2025* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: Brightpearl has been our accounting and source of truth since 2021. We moved to the system from a larger ERP system due to its versatility, accounting capabilities and its ability to connect easily to other systems. We have found that those capabilities are still very useful today and as we change and grow as a company, we find that Brightpearl is able to accommodate those changes fluidly. In addition, Brightpearl allows the user to modify its system to accommodate its own needs through automation and system configuration. Moreover, we have been lucky to have been paired with a really great Account Manager and Technical Support manager who keep our partnership with Brightpearl running smoothly. A bonus is that the same team members have been with us basically since our start\! Lastly, there is an ease to customer support as we you can enter a ticket, which is generally answered the same day if not within hours of receipt or you are able to call the service team and get a response immediately. > > **Cons**: We have a few cons but one of them is that as a B2B and B2C seller, we have found that our reporting needs are not always met. A more robust reporting system found within the native integration and without having to connect with another system would be preferable - specifically, low stock reporting and year over year reporting could be more robust\! > > We have an overall very positive experience with Brightpearl, our Brightpearl Account Staff, Support Staff and integration partners\! ----- ### "Powerful Tool with Powerful Support" — 4.0/5 > **Livi** | *10 February 2026* | Retail | Recommendation rating: 8.0/10 > > **Pros**: The ease of use, it may have a lot of features but how everything works together to manage our orders provides a level of fine tuned control that is absolutely requited for the scale and complexity of our operations. > > **Cons**: It can be inconsistent. Automations running off-book, status filters not consistently displaying their contents as prescribed, the many layers of BP means that points of failure can be difficult to address. > > \[sensitive content hidden\] has been especially helpful in aiding us better understand BP's capabilities and how the automations can best work for us. \[sensitive content hidden\] aided us in understanding and solving an ongoing gap in our processes. Professional and a pleasure to work with, both. ----- ### "Easy to Use, but Room for Improvement" — 3.0/5 > **Taylor** | *16 December 2025* | Apparel & Fashion | Recommendation rating: 4.0/10 > > **Pros**: It's pretty easy to use, overall. It's easy to figure out for a new user, with relatively easy navigation. > > **Cons**: Reporting is hands down the \#1 downfall. Some extremely critical reports are missing that I imagine EVERY single company would need. There should be a way to build your own report, based on all fields available within BP. That HAS to be a possibility, especially with AI these days - should mimic the Shopify reporting tool at baseline. BP is also not great for a company where data management has to be extremely streamlined and uniform. Not conducive to a company growing in size where every single detail matters and accuracy is important. It'd also be helpful to have a customer service/support chat, instead of having to submit a ticket for every small question (which then gets lost in my emails). To have access to a chat, I'd get my answers a lot quicker when I need them answered quickly. Automation rules are also complicated and difficult to figure out a lot of times - requires a lot of trial and error, which can cause problems. > > Again, easy to use so has been an easy transition to using this as our ERP platform. With a lean time with no IT team, it's been a relatively low lift. Working with \[sensitive content hidden\] has been great, and my experience with Arafatul at BSITC has been great as well. ----- ### "Experienced User Review" — 4.0/5 > **Waverly** | *6 December 2025* | Arts & Crafts | Recommendation rating: 3.0/10 > > **Pros**: Ability to manage / process sales orders from multiple channels. (E-commerce, POS, Phone, Amazon, eBay, etc.) > > **Cons**: Limited flexibility with product costing. No capacity to capture “landed cost” (product cost + FRT + Tariffs + Fees) > > Overall rate a 8/10 over the 9 years we have been on the platform. Would recommend for any multichannel business. ----- Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.co.nz/software/439392/brightpearl?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/439392/brightpearl) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data