--- description: Review of OpenTable Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: OpenTable | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Customer Loyalty Software](/directory/4383/customer-loyalty/software) > [OpenTable](/software/439120/opentable) # OpenTable Canonical: https://www.softwareadvice.co.nz/software/439120/opentable Page: 1 / 54\ Next: [Next page](https://www.softwareadvice.co.nz/software/439120/opentable?page=2) > OpenTable helps restaurants do what they do best—better. Whether restaurant owners want to fill more seats, run smoother shifts, build guest relationships, or earn more revenue, OpenTable has easy-to-use solutions. Customers connect to a global network of 1.7 billion seated diners per year, and more than 60,000 restaurants, bars, wineries, and other venues across 105 countries and 8 languages. With free POS integrations, 2-click email campaigns, and more, restaurants can manage all of their data in one place to scale their success. > > Verdict: Rated **4.7/5** by 1322 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1322 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: OpenTable - **Founded**: 1998 ## Commercial Context - **Starting Price**: US$149.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Basic Plan (includes reservations, custom profile and listing, guest database \& tags \& notes, marketing tools, reviews management \& analysis, experiences, post-dining surveys, and takeout ordering): $39/month + $1.50 per network cover + $0.25/cover or $49 flat fee for reservations on business website + 2% service fee for takeout and experiences. Core Plan (all Basic features + table management, waitlist, availability controls, inventory, and POS integration): $249/month + $1 per network cover + free reservations on business website + 2% service fee for takeout and experiences. Pro Plan (all Basic \& Core features + automated email campaigns, guest preferences, guest profiles, and staff scorecards): $449/month + $1 per network cover + free reservations on business website + 2% service fee for takeout and experiences. All plans include access to boost campaigns, Bonus Points, reporting and mobile apps, integrations, and guest booking management tools. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Japanese, Spanish - **Available Countries**: Australia, Canada, France, Germany, Hong Kong SAR China, Ireland, Italy, Japan, Mexico, Netherlands, Singapore, Spain, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activities Booking - Alerts/Notifications - Availability Management - Barcode/Ticket Scanning - Billing & Invoicing - Booking Management - Booking Notes - CRM - Calendar Management - Contact Database - Credit Card Processing - Customer Database - Customer History - Customer Support - Customisable Reports - Customisable Templates - Delivery Estimate - Delivery Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Loyalty Software](https://www.softwareadvice.co.nz/directory/4383/customer-loyalty/software) ## Related Categories - [Customer Loyalty Software](https://www.softwareadvice.co.nz/directory/4383/customer-loyalty/software) - [Waitlist Software](https://www.softwareadvice.co.nz/directory/4323/waitlist/software) - [Restaurant Management Software](https://www.softwareadvice.co.nz/directory/2165/restaurant-management/software) - [Online Ordering Systems](https://www.softwareadvice.co.nz/directory/3717/online-ordering-system/software) - [Online Booking Systems](https://www.softwareadvice.co.nz/directory/432/reservation/software) ## Alternatives 1. [Booqable](https://www.softwareadvice.co.nz/software/77802/booqable) — 4.8/5 (1195 reviews) 2. [Now Book It](https://www.softwareadvice.co.nz/software/202351/now-book-it) — 4.9/5 (101 reviews) 3. [Mindbody](https://www.softwareadvice.co.nz/software/188104/mindbody) — 4.0/5 (2995 reviews) 4. [Semper](https://www.softwareadvice.co.nz/software/428396/semper-property-management-systems) — 4.3/5 (138 reviews) 5. [Acuity Scheduling](https://www.softwareadvice.co.nz/software/116391/acuity-scheduling) — 4.8/5 (5770 reviews) ## Reviews ### "Easy to use" — 5.0/5 > **Sara** | *16 April 2024* | Restaurants | Recommendation rating: 8.0/10 > > **Pros**: It does generate leads and has many features regarding timing, merging tables, turning on and off dining areas. > > **Cons**: It can get expensive. $250 per month for service, $1 (or more) for every diner booked from OpenTable ----- ### "A Trusted Tool for Restaurant Visibility and Reservations" — 5.0/5 > **Radha** | *27 April 2026* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: What I liked most about OpenTable was its ease of use and wide reach. The platform makes managing reservations straightforward for both guests and staff, and its large, established user base helps drive consistent visibility and bookings. I also appreciated the real‑time reservation management, guest preferences tracking, and reliable integrations, which made front‑of‑house operations more efficient and improved the overall dining experience. > > **Cons**: What I liked least about OpenTable was the cost structure, particularly for reservation and cover‑based fees, which can add up quickly for busy restaurants. Additionally, there was limited flexibility around customization and branding, and restaurants often felt dependent on the platform’s ecosystem, with less control over direct customer relationships compared to other tools. While the system is reliable, some features and changes also felt restrictive unless you upgraded to higher‑tier plans. > > Overall, my experience with OpenTable was positive and reliable. It’s a well‑established platform that excels at reservation management, offering a smooth and familiar experience for both diners and restaurants. The real‑time booking system, guest management features, and broad customer reach made it an effective tool for maintaining visibility and streamlining front‑of‑house operations. That said, the cost structure and limited flexibility stood out as challenges, especially for busy restaurants or those wanting more control over branding and direct customer relationships. Despite this, OpenTable remains a dependable, industry‑standard solution that delivers consistent results, particularly for establishments prioritizing exposure and ease of use. ----- ### "Opentable is amazing\!\!" — 5.0/5 > **Caitlin** | *12 January 2024* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: I like that I can just get onto my phone and make a reservation super easily. I’ve never had an issue. > > **Cons**: Like I mentioned before, I’ve never had any issues with this software. It’s super helpful ----- ### "Great as a secondary platform" — 5.0/5 > **Ilaria** | *22 November 2025* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: OpenTable is a good platform for bookings management. It has a great look from guests point of view. Customer support is always very fast and responsive. > > **Cons**: OpenTable does not integrate anymore with SevenRooms, therefore it has increase the workload on the platform itself. Reporting section quite difficult to use. > > From a restaurant point of view, you would need a platform that automate most of the action without checking every single minute. It is very useful to boost last minute reservations, however not ideal as a main booking platform. ----- ### "Great App for Easy Reservations" — 5.0/5 > **Verified Reviewer** | *15 May 2026* | Medical Devices | Recommendation rating: 10.0/10 > > **Pros**: Easy and convenient reservations at many great restaurants. Also allows you to see the reviews of the space on the same platform which is great. > > **Cons**: Not many dislikes, only note is that if you don't have location services enabled the app is not as easy to navigate. ----- Page: 1 / 54\ Next: [Next page](https://www.softwareadvice.co.nz/software/439120/opentable?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/439120/opentable) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data