AssureHire

Pros

Easy to interact with from both the employer and the candidate side. Results are easy to understand. Interfaces with our HR System very easily. Support is easy to get in touch with and fast to reply.

Cons

We have noticed some changes in the quality of response we get from support now that Mitratech is involved. Almost like there's a quota or a time limit or something that they have for interactions. Not necessarily bad, support responses are not as personable and seem more rushed than before the merger.

Pros

The support and ease of use. I have been very happy

Cons

Not much. They have been responsive and easy to work with

Pros

Very thorough background checks and they are up on all the legalities involved with different states, i.e. NY

Cons

The drug testing component. There is a disconnect between the labs and Assurehire getting the drug results and updating the background report in a timely manner. I have to continuously submit tickets or call for updates. Also, not enough In-Network labs in close proximity to our many locations that can complete the drug tests needed but Assurehire is working on this.

Pros

Ease of use, ability to put the responsibility in the hands of the candidate, quick followup and follow through. Good relationship managers [sensitive content hidden] and fantastic sales rep [sensitive content hidden].

Cons

Id suggest adding in a mechanism to verify title along with employment confirmation (W2) when the employer cant be reached. This would help with fraud which is becoming more and more prominent in the Clinical Research Associate position we hire for frequently.

Pros

The ease and speed of which we got set up with AssureHire and making any updates to our packages. The turnaround time is also much quicker than the company we were previously using.

Cons

Some of the checks, primarily employment verification, seems to be difficult to get results. Which is more on the companies that they are getting the verification from.

Pros

AssureHire was the most responsive of the companies we contacted for a demo, and they've kept up the communication by checking in periodically and helping us whenever we hit a snag or need a question answered. The cost was similar to other systems but we're very happy with the level of customer support that they have offered, as well as the ease of using the system itself. Most BG checks for us come back within 24 hours, and the platform is straightforward and easy to use, even for beginners. [sensitive content hidden] has been our rep since the beginning and we're very happy with our choice. AssureHire has been great!

Cons

We use Paycor as our HRIS and I wish the integration were a tiny bit smoother, but it's a minor point. Everything so far has been solid and an A+.

Alternatives Considered

Reasons for Switching to AssureHire

Pros

AssureHire meets the expectations of a background screening company. The backgrounds come back in a timely manner, and they are accurate. We can see a daily list of where all of the candidates are in the process.

Cons

The drug screen and physical service they offer doesn't meet the expectations. It sometimes takes months to get the physical results back.

Pros

[sensitive content hidden] is awesome! She was so helpful and made the choice very easy after interviewing other companies she had an excellent sales presentation and followed up the entire way. Can;t say enough about the service she provided!!

Cons

Haven't had any issues so far with anything

Pros

Frankly, the customer support aspect of AssureHire is phenomenal. Our rep at AssureHire provides quick support and responses any customizations or tweaks to our process. It's been a phenomenal partnership, and we're huge fans of how user-friendly and customizable AssureHire is.

Cons

Integration with our ATS is a challenge for us.

Pros

Simplicity when using the system and it’s very easy to teach someone how to use it

Cons

Nothing I really didn’t like about using assurehire

Pros

I like the short turn around time of it. I usually have to fill positions fast so I like that I can give supervisor's assurance that it will take between 2-3 days to clear. I also enjoy the integration with Paycor, the fact that it is easy to navigate, and the timely response from customer service.

Cons

I have only had 2-3 circumstances where I waited almost 1-2 months for a background to clear. But that was an out of state case so it may have been rare. Other than that no complaints. Also when employees get the invitation from Assure Hire it tells the candidate they need to give medical or credit information so that was odd. I have to find out about that.

Pros

I like the ease of access with Assurehire. I also like our CSM, [sensitive content hidden]. She is readily available to help with any questions or requests that I have. She makes the difference when it comes to vendors for background checks. I have never had this level of Customer Service with a vendor. She goes above and beyond helping us navigate different requirements that our clients need. She is the reason we stay with AssureHire.

Cons

When sending multiple invites to an employee, the generic emails all look the same so staff get confused easily.

Pros

Assure Hire is accessible on the customer service portal. [sensitive content hidden] is my CSM, and she is extremely responsive. If I need any clarification, it is provided within 24-48 hours.

Cons

The ETA's don't always get accurately updated. Sometime it feels like the candidate is sitting stagnate, and I have to be proactive and reach out for updates.

Pros

The easy of access and customer support.

Cons

The changes made after we had a route setup.

Pros

Easy to enter information, follow the status, & read the results

Cons

SSA-89 Form, we do see some delays with this when running a background check & candidates are hesitant to open or unaware. Causes delays.

Pros

We have had exceptional customer service from day one starting with the demo of the product. After implementation, [sensitive content hidden] has been more than helpful setting up new packages, new users, and answering any quotations that we have.

Cons

We have no complaints so far, we are very happy with Assure hire. We demoed several other companies before deciding and Assure hire's customer service was/is unmatched.

Pros

The quick customer service responses and the easy-to-use support request portal.

Cons

AssureHire doesn't do a good job tracking third-party drug test results.

Pros

The ease of use, the responsiveness of customer services and the integration with our onboarding to allow us to streamline the processes.

Cons

No applicable answer to this. I could say that the user interface could be revamped.

Pros

I like the ease of initiating a background check and drug screen with AssureHire as it integrates nicely with our ATS. Turn around time for certain things is very quick

Cons

The platform itself could use some updates/upgrades, more control for the client. It's frustrating to have to open a ticket each time a drug screen comes back diluted or we need to extend. There are drop downs on the platform for resending it, but seems every time they are used, it still requires a ticket to get things reset properly.

Pros

The ease of entering pre-hires and the quickness the information is returned back to you. The support when I have questions is answered VERY quickly!

Cons

Quantiferon TB lab results takes weeks sometimes to get back. But, this may be a lab error and not assurehire!

Pros

Easy to use system, updates/status are easy to read and decipher, the CSM for Defy Security is extremely responsive to all inquiries

Cons

Sometimes, checks can take a little longer than expected but we realize that can sometimes be due to slow candidate response to information requested.

Pros

My customer service experience has always been really great with [sensitive content hidden] I also really appreciate how easy it is to use and how it integrates with our ATS.

Cons

We have had some difficulty implementing a new package for screening new hires, but the customer service team is working on it!

Pros

Streamlined the Pre-employment process and easy for both HR and employees to use.

Cons

We recently moved to a new HR/Payroll Software, isolved and Assurehire currently doesn't integrate with our new provider.

Pros

I like that the customer service is always on point.

Cons

That it may take a background a little longer to come through in certain areas.

Pros

I like that I can reach our representative, [sensitive content hidden]. We often have questions or suggestions and she is open to listen.

Cons

We don't have major dislikes at this point. I do wish that the process was a bit faster but that is likely the external sources (LabCorp)