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Cisco CDR Reporting & Analytics
5
Overall rating
Reviews
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About Cisco CDR Reporting & Analytics
Cisco CDR Reporting and Analytics utilizes the power of Splunk to provide users with deep insights into CallManager data. The app's custom and flexible reporting can be used to investigate data around agent hunt groups, concurrency and utilization, call volume and quality, failed calls, site analysis, and compliance.
Cisco CDR Reporting's pricing details are available on request and support is provided directly by product developers.
Cisco CDR Reporting & Analytics pricing
Cisco CDR Reporting & Analytics does not have a free version but does offer a free trial. Cisco CDR Reporting & Analytics paid version starts at US$3,000.00/year.
Starting Price:
US$3,000.00/year
Free Version:
No
Free trial:
Yes
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Cisco CDR Reporting & Analytics Reviews
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3 reviews
Tracy
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
5.0
Reviewed on 20/02/2024
Awesome product and even better support!
Overall, we could not do our job without Sideviews Cisco CDR Reporting without having to have to purchase multiple products. Alerting and reporting and trouble shooting needs all in one product.
Pros
The main thing was fact that it did not need to come with a big price tag. Easy to setup and use and it meets the needs of both IT and our EU's reporting needs.
Cons
Do not really have any complaints at this time, maybe just for info.
Aaron
- Industry: Financial Services
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
5.0
Reviewed on 1/05/2024
SideView = Money
Pros
The Cisco CDR Reporting tool is something you didn't know you needed until you have it. Prior to this tool calls were basically a black void that we would have to muddle around in endless txt files provided by RTMT. The only real way to extrapolate data was from sitting on a call with Cisco TAC, or worse yet, not hearing from TAC for weeks.
CCDRR&A puts the power in the hands of those that crucially need it and can provide instantly valuable data to the troubleshooters and decision makers in a matter of seconds. I wouldn't be able to do my job if it wasn't for this tool.
Cons
I'm not sure I can speak to this, because I think I'm only utilizing half of its potential.
Scott
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Monthly for 1+ year
-
Review Source
5.0
Reviewed on 19/09/2024
Top level support especially for how little we spend for CDR/Canary
Getting call data out of Cisco CAR requires training. I was able to start using CDR reporting immediately
Pros
The customer support is top tier. It isn't needed often but when I have reached out for an issue it was responded to promptly and with resolution. Even resolved an issue that wasn't caused by CDR.
Cons
Not a complaint with CDR but with Splunk not having a lower data level that would be less expensive.
