---
description: Review of Cisco CDR Reporting & Analytics Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Cisco CDR Reporting & Analytics | Reviews, Pricing & Demos - SoftwareAdvice NZ
---
Breadcrumb: [Home](/) > [Call Accounting Software](/directory/4743/call-accounting/software) > [Cisco CDR Reporting & Analytics](/software/436470/cisco-cdr-reporting-and-analytics)
# Cisco CDR Reporting & Analytics
Canonical: https://www.softwareadvice.co.nz/software/436470/cisco-cdr-reporting-and-analytics
> Cisco CDR Reporting and Analytics utilizes the power of Splunk to provide users with deep insights into CallManager data. The app's custom and flexible reporting can be used to investigate data around agent hunt groups, concurrency and utilization, call volume and quality, failed calls, site analysis, and compliance.
Cisco CDR Reporting's pricing details are available on request and support is provided directly by product developers.
>
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.
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## Quick Stats & Ratings
| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |
## About the vendor
- **Company**: Sideview
## Commercial Context
- **Starting Price**: US$6,000.00
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Albania, Andorra, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece and 36 more
## Features
- Ad hoc Reporting
- Audit Management
- Call Volume
- Charting
- Customisable Dashboard
- Customisable Reports
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualisation
- Monitoring
- Performance Management
- Real-Time Analytics
- Reporting & Statistics
- Reporting/Analytics
- Scheduled/Automated Reports
- Search/Filter
- Trend Analysis
- Visual Analytics
- Workflow Management
## Support Options
- Email/Help Desk
- Phone Support
## Category
- [Call Accounting Software](https://www.softwareadvice.co.nz/directory/4743/call-accounting/software)
## Related Categories
- [Call Accounting Software](https://www.softwareadvice.co.nz/directory/4743/call-accounting/software)
- [Data Analysis Software](https://www.softwareadvice.co.nz/directory/535/data-analysis/software)
- [Call Tracking Software](https://www.softwareadvice.co.nz/directory/3509/call-tracking/software)
- [Reporting Tools](https://www.softwareadvice.co.nz/directory/4284/reporting-tools/software)
## Alternatives
1. [Phonexa](https://www.softwareadvice.co.nz/software/168067/phonexa-call-logic) — 5.0/5 (75 reviews)
2. [Microcall](https://www.softwareadvice.co.nz/software/426429/microcall) — 4.6/5 (18 reviews)
3. [Minitab](https://www.softwareadvice.co.nz/software/81798/minitab) — 4.5/5 (388 reviews)
4. [Zoho Analytics](https://www.softwareadvice.co.nz/software/393551/zoho-analytics) — 4.4/5 (360 reviews)
5. [Microsoft Power BI](https://www.softwareadvice.co.nz/software/23530/microsoft-power-bi) — 4.6/5 (1870 reviews)
## Reviews
### "Top level support especially for how little we spend for CDR/Canary" — 5.0/5
> **Scott** | *19 September 2024* | Education Management | Recommendation rating: 10.0/10
>
> **Pros**: The customer support is top tier. It isn't needed often but when I have reached out for an issue it was responded to promptly and with resolution. Even resolved an issue that wasn't caused by CDR.
>
> **Cons**: Not a complaint with CDR but with Splunk not having a lower data level that would be less expensive.
>
> Getting call data out of Cisco CAR requires training. I was able to start using CDR reporting immediately
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### "Awesome product and even better support\!" — 5.0/5
> **Tracy** | *20 February 2024* | Hospital & Health Care | Recommendation rating: 10.0/10
>
> **Pros**: The main thing was fact that it did not need to come with a big price tag. Easy to setup and use and it meets the needs of both IT and our EU's reporting needs.
>
> **Cons**: Do not really have any complaints at this time, maybe just for info.
>
> Overall, we could not do our job without Sideviews Cisco CDR Reporting without having to have to purchase multiple products. Alerting and reporting and trouble shooting needs all in one product.
-----
### "SideView = Money" — 5.0/5
> **Aaron** | *1 May 2024* | Financial Services | Recommendation rating: 10.0/10
>
> **Pros**: The Cisco CDR Reporting tool is something you didn't know you needed until you have it. Prior to this tool calls were basically a black void that we would have to muddle around in endless txt files provided by RTMT. The only real way to extrapolate data was from sitting on a call with Cisco TAC, or worse yet, not hearing from TAC for weeks.
CCDRR\&A puts the power in the hands of those that crucially need it and can provide instantly valuable data to the troubleshooters and decision makers in a matter of seconds. I wouldn't be able to do my job if it wasn't for this tool.
>
> **Cons**: I'm not sure I can speak to this, because I think I'm only utilizing half of its potential.
## Links
- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/436470/cisco-cdr-reporting-and-analytics)
## This page is available in the following languages
| Locale | URL |
| en | |
| en-AU | |
| en-GB | |
| en-IE | |
| en-NZ | |
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## Structured Data