--- description: Review of Freshchat Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Freshchat | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [Freshchat](/software/436347/freshchat) # Freshchat Canonical: https://www.softwareadvice.co.nz/software/436347/freshchat Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/436347/freshchat?page=2) > Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. Key-Value Propositions 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance. Freshchat offers: -Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances Languages supported: Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Dutch, Danish, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norse, Norwegian, Odia, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu Vietnamese, Welsh > > Verdict: Rated **4.2/5** by 150 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 150 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: ₹1,799.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: - Chatbot Builder - Chatbot Analytics - Shopify Integration - Freshdesk Integration Growth - $15 per user/month, billed annually - Upto 2000 bot sessions/month Free - Priority Inbox - Canned Responses - Facebook Messenger - User Segmentation - Business Hours Pro - $49 per user/month, billed annually -Up to 3000 bot sessions/month FREE - WhatsApp Business - Apple Business Chat - Auto-resolve - Team Performance Report - IntelliAssign - Business Hours(by Groups) - Co-Browsing Enterprise - $79 per user/month, billed annually - Up to 5000 bot sessions/month FREE - Allowed IPs - Allowed Domains - User Authentication(JWT) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Alerts/Notifications - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM - Canned Responses - Chat/Messaging - Chatbot - Code-free Development - Collaboration Tools - Communication Management - Contextual Guidance - Customer Communication - Customer Experience Management - Customer History ## Integrations (17 total) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) ## Related Categories - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) - [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software) - [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software) - [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software) - [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software) ## Alternatives 1. 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[Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4090 reviews) ## Reviews ### "Freshchat Integration Within Team Workflows" — 5.0/5 > **Balanjaneya Sharma** | *22 July 2026* | Human Resources | Recommendation rating: 10.0/10 > > **Pros**: Freshchat integrates seamlessly into our team's workflow and works well alongside other communication tools > > **Cons**: The feature set feels somewhat limited, especially in terms of AI capabilities and advanced chat functionality > > Seamlessly integrates with team workflows and communication tools, but its limited AI capabilities and advanced chat features restrict deeper automation and innovation ----- ### "Great for handling customer conversations, but reporting left us wanting more" — 4.0/5 > **Shaunak** | *2 July 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Freshchat gives supervisors a clear picture of ongoing conversations, making it easier to monitor workloads and ensure customers aren’t waiting too long for responses. The operational visibility has helped our team stay organized and react quickly during busy periods. ----- ### "Reliable tool but slow to innovate" — 3.0/5 > **Harry** | *12 November 2025* | Accounting | Recommendation rating: 6.0/10 > > **Pros**: Simple, intuitive interface that’s easy for new team members to learn. Integrates well with other tools. > > **Cons**: Felt behind competitors with new AI features. Took too long to release tools that others already had. > > Overall positive. It helps my team manage thousands of chats each year with minimal friction or downtime. ----- ### "Reliable Platform for Managing Conversations Across Channels" — 4.0/5 > **Abhishek** | *24 June 2026* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Freshchat brings customer conversations from different channels into one organized workspace, making it much easier to maintain consistent communication. Switching between chats is seamless, and the unified inbox helps agents respond more quickly without losing conversation history. It has improved both customer experience and team efficiency. > > **Cons**: The omnichannel experience is strong, although a few integrations occasionally require extra configuration before they work exactly as expected. Simplifying channel setup and providing additional synchronization options would make implementation even smoother. ----- ### "Fast Customer Support Automation" — 5.0/5 > **Georges Attino** | *18 June 2026* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: With options such as automated messages or chatbots, responses are fast. It is useful for companies that want to improve their customer service. > > **Cons**: Honestly, the free version becomes limited very quickly, and you are quickly pushed to pay to unlock the interesting features, and I was forced to do it. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/436347/freshchat?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/436347/freshchat) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data