--- description: Review of ManageEngine ServiceDesk Plus MSP Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ManageEngine ServiceDesk Plus MSP | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Professional Services Automation Software](/directory/4135/psa/software) > [ManageEngine ServiceDesk Plus MSP](/software/435288/manageengine-servicedesk-plus-msp) # ManageEngine ServiceDesk Plus MSP Canonical: https://www.softwareadvice.co.nz/software/435288/manageengine-servicedesk-plus-msp > ManageEngine's ServiceDesk Plus MSP is an on-premise IT service management (ITSM) solution that provides managed service providers (MSPs) with account management, incident management, automated billing and more. It is compatible with Windows 10, Windows XP and Linux operating systems. ServiceDesk Plus MSP tracks key performance indicators (KPIs) and identify different avenues for offering services, client acquisition and revenue generation. Users can deploy agents who can scan for changes and push them to a service provider. The auto-assign functionality assigns technicians tickets based on availability and access. Additionally, ServiceDesk Plus MSP offers management capabilities for problems, assets, purchases and contracts, service catalogs and custom reporting options. The solution supports integration with various third-party IT management applications. Mobile applications are also offered for iOS, Android and Windows devices. ServiceDesk Plus MSP offers services on a subscription basis, as well as perpetual licenses. Support is available via phone, email and through an online helpdesk. > > Verdict: Rated **4.0/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 5 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: ManageEngine - **Location**: The Octagon, US - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$1,445.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: $1445.00 for 10 technicians / Year - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Japan, United States ## Features - Analytics - Approval Workflow - Asset Tracking - Availability Management - Backup and Recovery - Billing & Invoicing - CMDB - Change Management - Change Planning - Client Portal - Configuration Management - Contract/License Management - Customer Support - Customisable Branding - Dashboard - Help Desk Management - IT Asset Management - Incident Management - Inventory Management - Issue Management ## Integrations (7 total) - ManageEngine Analytics Plus - ManageEngine Endpoint Central MSP - ManageEngine OpManager - Microsoft Teams - Zoho Books - Zoho CRM - Zoho Invoice ## Support Options - 24/7 (Live rep) - Chat ## Category - [Professional Services Automation Software](https://www.softwareadvice.co.nz/directory/4135/psa/software) ## Related Categories - [Professional Services Automation Software](https://www.softwareadvice.co.nz/directory/4135/psa/software) - [ITSM Tools](https://www.softwareadvice.co.nz/directory/4296/itsm/software) - [MSP Software](https://www.softwareadvice.co.nz/directory/4553/msp/software) - [IT Asset Management Software](https://www.softwareadvice.co.nz/directory/1888/it-asset-management/software) - [CMDB Software](https://www.softwareadvice.co.nz/directory/4249/cmdb/software) ## Alternatives 1. [Freshservice](https://www.softwareadvice.co.nz/software/436317/freshservice) — 4.5/5 (685 reviews) 2. [JIRA Service Management](https://www.softwareadvice.co.nz/software/116349/jira-service-management) — 4.5/5 (763 reviews) 3. [Deepser](https://www.softwareadvice.co.nz/software/426975/deepser) — 4.6/5 (56 reviews) 4. [ChangeGear](https://www.softwareadvice.co.nz/software/128878/changegear) — 4.0/5 (51 reviews) 5. [Alloy Navigator](https://www.softwareadvice.co.nz/software/57082/alloy-navigator) — 4.5/5 (64 reviews) ## Reviews ### "Exceptional for Call centers" — 5.0/5 > **Gerson** | *14 February 2018* | Recommendation rating: 10.0/10 > > **Pros**: One of my clients provides outsourcing for a number of services. Service Desk Plus MSP allow them to consolidate everything in a single platform. Multiple clients in a single console. > > **Cons**: Some options we need must be added as an add-on module. That makes the price projection a bit hard to sell at the beginning. > > Multi client software is hard to find. This is perfect for a call center, ----- ### "The software to manage requests" — 4.0/5 > **Verified Reviewer** | *31 October 2018* | Computer & Network Security | Recommendation rating: 8.0/10 > > **Pros**: It is a good option to stabilish a Customer Service Platform, specially by the facility to manage users, entries and service tickets > > **Cons**: Sometimes the messages or documents get stuck when sending a ticket entry or when trying to download Customer Documents sent > > The facility to manage Customer Requests for internal an external of them is a goof option to take this software ----- ### "Old and clunky" — 3.0/5 > **Jean-Louis** | *19 April 2018* | Recommendation rating: 3.0/10 > > **Pros**: ManageEngine is cheap to get in, and does an OK job. Will get you over the hump, and is good for a small shop. > > **Cons**: They are over zealous about promoting the ITIL enablement without real consideration for the functionality of the software. There are better options out there for better value. They nickle and dime you all the way. and pulling reports that are not canned, is like pulling teeth. The project management portion is useless. ----- ### "Best Helpdesk Ticketing and Inventory tool" — 4.0/5 > **Ajit** | *16 July 2022* | Oil & Energy | Recommendation rating: 9.0/10 > > **Pros**: nicely auto assigned the ticket to respective helpdesk technician by using automation rules. Workflows. Nicely managed with "Field and form options" > > **Cons**: To many vulnerabilities found in a month due to that need to upgrade the version frequently. ----- ### "Manage your IT Department with ease" — 4.0/5 > **fazal** | *22 January 2021* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: I used this tool to keep track of all our equipment and keep track of their maintenance SLAs so that we could renew the contract with vendors to keep our support services active. We can also maintain an inventory for items that are not on the network and keep track of its invoicing and documents. > > **Cons**: it requires a lot of manual work to keep everything up to date. It requires more features to make it more user-friendly and optimize is UI so that its users can have a better ex ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/435288/manageengine-servicedesk-plus-msp) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data