Starshipit

Pros

The ease of use has allowed my business to handle a large amount of volume. The support line is very helpful and very swift in replies also.

Cons

In regards to cons for this product I don’t have any.

Pros

It's a very easy to use platform, nice UI and quick to setup. My favourite part of StarShipit is the customer service. We have dealt with sooo many similar software companies recently and their customer service was a defining factor in our decision making process.

Cons

The software lags a little when using the search function or switching between NEW / SHIPPED / ARCHIVE tabs.

Alternatives Considered

Reasons for Switching to Starshipit

Pros

The GUI is promising and simple. There are a range of services to choose from. That's about it, now to get into the chewy bits...

Cons

StarShipItT has consistently been unreliable during the late-afternoon crunch of shipping. Write-backs take over 30 minutes, servers crash. Do not choose this service - shop around. This feedback is from a long-term user of StarShipIT. While they have been receptive to feedback, we're yet to have a week without interruptions in over 12 months.

Pros

Starshipit has taken our time consuming, frustrating fulfilment process and streamlined it to take the pain away from shipping.

Cons

That it too me so long to find it..........

Pros

Ease of use and the amount of time my staff is saving I am managing to save hours on wages

Cons

Just trying to setup new carriers into the system

Pros

Address validation system isn't too sensitive but also is sensitive enough. Address validation system offers suggestions, which are easy to approve of with one simple click.I mark off my orders in one batch, minimising PDF files I have to download and print.Switching accounts is easy.

Cons

I would love it if I could connect multiple woocommerce stores on the same account without making child accounts. Even so, the child accounts are easy to use so I'm happy overall :)

Pros

It offered the features I required at a reasonable price point. The customer support team went above and beyond to get me set up for my somewhat technical requirements and got me setup.

Cons

There's a couple bits of UI that aren't that intuitive but nothing deal breaking. I initially found the app really overwhelming to begin with but after getting guided through it becomes straightforward.

Pros

very easy to use and customer service over any expectation

Cons

Is a bit pricy, but you save time so it is worth

Pros

Customer service, rules engine, available integrations, reliability and address validation features.

Cons

Some more in depth configuration of rules engine would be beneficial

Pros

Starshipit for sending packages for a business is quiet useful. You can log all the stores or accounts to one system and administrate them from any computer. We used the linked version to our package administrator and the orders transfer directly to Starshipit. It is very easy to use once you have had enough practice using it. It is easy to change the addresses as it has a massive search engine. Really good option, except for the fact that it takes some time to load the orders.

Cons

Sometimes the orders take a long time to load, but this might be a problem of over charging the system with loads of orders (not sure). From my experience sometimes it is very slow, but most of the time it works well.

Pros

As we are a two person international business, wearing many hats, Starshipit is an integral part of our growing business. Saves me double handling orders, as the draft invoice comes through from Xero, I can choose the right shipping method and price, then go back and complete the invoice. I love the one stop tracking page so I can see exactly where my shipments are in the process. We then have the automated emails going out on dispatch and out for delivery. This saves me so much time and stress!

Cons

I would love the system to automatically contact TNT for pickup.

Pros

I find the product super easy to use and it saves me SO much time, what a game changer! What used to be a manual process, is now streamlined and integration was as easy as ABC, with fantastic customer support and one-on-one training from [SENSITIVE CONTENT], nothing was too much trouble and she was a pleasure to deal with. I was ready to sign up after the first day...

Cons

No negatives whatsoever, the entire experience from first contact to getting up an running, has been effortless.

Pros

So easy to use. I love that you can integrate multiple carriers and websites into the one account.

Cons

I don't find anything about this platform difficult. It's all super easy to navigate.

Pros

Starshippit has far exceeded our expectations, we run two websites and ebay and Starshippit from the very moment we were looking for a solution Starshippit impressed us. From our initial consultation to the onbaording team, through to quick response times from the Accounts team to increasing our package to deal with peak volumes and our general interactions with the customer service teams all dealings have been fast, responsive and professional and tailored to our needs. I can not recommend Starshippit highly enough, I am happy for anyone to contact me to discuss our experience because it has streamlined our business, which equals higher sales and happy customers. Winning all around!

Cons

I just wish I found it sooner..........................................

Pros

all of your shipping providers are on one place and live rates at check out. no more manually looking after a shipping table

Cons

ZERO this software does what it needs to..

Pros

Easy to set up and use. Extremely helpful Support notably [SENSITIVE CONTENT HIDDEN] as they've helped work through any issues time and time again. Very handy and easy to use rule system for customising how orders are sent.

Cons

May not have every option you'd like off the get go but team are always willing to look into something and implement it down the road. Have had a few minor outages here and there but most of these were from the connected carriers.

Pros

The integration to WooCommerce and the Courier companies make it quick and easy to get orders into the system, costs of shipping to customers, and then shipping via the couriers.

Cons

We had some small issues with bulk printing of shipping labels when we first went live, but the support team were great in getting these sorted for us.

Pros

Starshipit enables us, as a small publisher sending books internationally, to offer more shipping options and saves precious time by integrating orders from our website and Amazon, everything in one place. Very easy to use, excellent and fast customer support when issues have come up.

Cons

It would be useful if we could add our product list so that when we add manual orders we could import all the product details automatically.
It would also be useful to see all the shipping rates for the couriers/postal services we use.

Pros

Its easy to use. Imports perfectly from our website online orders/

Cons

nothing to report here. :) There are features I dont know how to use properly but that is my fault!

Pros

I love how accurately addresses are matched, label printing from main interface and auto updating of woo commerce store communications with customers.

Cons

Matching parcel sizes to Australia Post shipping options.

Pros

We tried 3 different providers before finding Starshipit and was so happy to have finally found a solution that is intuitive, simple to set up and use and with AMAZING customer service.

Cons

Nothing at all, the solution is exactly what I am after and more

Pros

Integration was easy
Importing orders from Woocommerce is easy and efficient
Editing shipping labels and orders is easy
Printing labels made easy
Support was great

Cons

It is quite an extra cost from what we were spending

Pros

Exactly what we were looking for years, easy to use, fast and reliable

Cons

The way they charged us can be modified to be better, we have around 1200 orders monthly and have to pay for 2000 orders ones!

Pros

Once it's up and running it saves about an hour per day in fulfilling orders.

Cons

Setting it up took longer than expected. Once I got onto customer service they helped me out.

Pros

Have different carrier with ePlatform intergration

Cons

Sometimes the integration with other carriers does not function properly.