--- description: Review of Zoho CRM Plus Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zoho CRM Plus | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/4574/customer-experience/software) > [Zoho CRM Plus](/software/435094/zoho-crm-plus) # Zoho CRM Plus Canonical: https://www.softwareadvice.co.nz/software/435094/zoho-crm-plus Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/435094/zoho-crm-plus?page=2) > Zoho CRM Plus is a unified customer experience platform that helps users bridge the gap between their sales, marketing, and customer service teams and deliver an exceptional customer experience. The software combines sales automation, intelligent chat bots, visitor tracking, customer service, email marketing, project management, customer surveys, social media, built-in AI, and unified analytics—all on one platform. > > Verdict: Rated **4.4/5** by 71 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 71 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$45.65 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: A 30-day free trial is available, after which Zoho CRM Plus is priced as follows: $57 per user, per month billed annually OR $69 per user, month-to-month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, German, Greek, Haitian Creole, Irish, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Turkish, Ukrainian - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more ## Features - API - Access Controls/Permissions - Activity Tracking - Alerts/Notifications - CRM - Campaign Management - Chat/Messaging - Churn Management - Client Portal - Collaboration Tools - Communication Management - Content Creation - Customer Database - Customer Experience Management - Customer History - Customer Segmentation - Customer Surveys - Customisable Branding - Customisable Forms - Customisable Reports ## Integrations (19 total) - Docusign - Dropbox Business - Eventbrite - Google Ads - Google Workspace - Mailchimp - Microsoft 365 - Microsoft Outlook - Microsoft Word - SurveyMonkey - Twilio - Ytel - Zoho BugTracker - Zoho Cliq - Zoho Creator ... and 4 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software) ## Related Categories - [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.nz/directory/4360/artificial-intelligence/software) - [CRM Software](https://www.softwareadvice.co.nz/directory/4153/crm/software) - [Collaboration Software](https://www.softwareadvice.co.nz/directory/4138/collaboration/software) - [Customer Satisfaction Software](https://www.softwareadvice.co.nz/directory/4627/customer-satisfaction/software) - [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software) ## Alternatives 1. [HubSpot CRM](https://www.softwareadvice.co.nz/software/1854/hubspot) — 4.5/5 (4451 reviews) 2. [Salesforce Sales Cloud](https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 3. [Zoho CRM](https://www.softwareadvice.co.nz/software/392464/zoho-crm) — 4.3/5 (6964 reviews) 4. [Bigin by Zoho CRM](https://www.softwareadvice.co.nz/software/392397/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 5. [Pipedrive](https://www.softwareadvice.co.nz/software/321306/pipedrive) — 4.5/5 (3042 reviews) ## Reviews ### "Helps In The Management Of My Client's Activities" — 4.0/5 > **Mohit** | *7 December 2022* | Staffing & Recruiting | Recommendation rating: 9.0/10 > > **Pros**: One of the best features of Zoho CRM Plus is SalesIQ, which facilitates live chat and visitor tracking. Its workflow automation allows us to trigger more advanced features that are essential for our usage. Also, the email blaster is a must-have feature that saves a lot of time while bulk emailing. > > **Cons**: The only difficult part was managing clients' tickets, which became a laborious task to make or ask a customer to create. We ran into several challenges while customizing the system. Some new project-related reports do not appear on the dashboard. > > It facilitates in email marketing, visitor tracking, survey administration, and live chat with clients. We mostly utilize it for customer and campaign management. ----- ### "Feature packed at an affordable price." — 5.0/5 > **Eric** | *25 September 2018* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: Zoho CRM has the same functionality as other industry-leading CRMs, but at a fraction of the cost. When I worked for a small tech startup with around 5 employees, I was in charge of selecting and implementing a CRM. Zoho fit our needs and our budget. Also, they provided excellent customer service and didn't seem to care that we were a relatively small client. > > **Cons**: It took a lot of time and some third-party solutions (IFTTT and Zapier) to integrate with some of the other marketing systems we used in our business. While we could have probably replaced them with other Zoho products, as a small business it wasn't immediately feasible. > > My overall experience with Zoho was very positive. As the Director of Customer Success (in practice, sales and onboarding) for my company, I used Zoho to help build our sales funnel, keep track of my/our communications with clients, and drive sales and retention. Zoho proved to do all of those things well and at an affordable price. I would highly recommend Zoho, and if I'm ever involved with a startup in the future, I will push to use Zoho. ----- ### "Too many features but very sloppy interface and slow response" — 2.0/5 > **Ruchik** | *4 February 2022* | Financial Services | Recommendation rating: 2.0/10 > > **Pros**: Easy to integrate Within budget Phone support available > > **Cons**: Poor support Frequent issues with the product Downtime Poor UI/UX Poor migration capabilities (from EU to IN datacenter) ----- ### "Keep your contacts under control" — 4.0/5 > **Francesco** | *14 September 2019* | Oil & Energy | Recommendation rating: 7.0/10 > > **Pros**: This software is a very complete CRM tool. That's quite good, after a meeting for example, to save and keep all the information related to the person/company you met. Very useful to keep all the data in the account so to be able to share them with the other components of your team. I use it as Business Developer, so I'm always informed regarding the situation of Clients and potential Clients when I go to visit them after a while. > > **Cons**: Sometimes the software can result too much detailed. What I mean is that, for each contact, you can add so many information that maybe can even create confusion. What could be good is to have something like a "light registration mode" and then, if needed, the detailed one. > > Zoho CRM Plus helped me and my company to avoid information asymmetry between me and the other components of my team when we talk about some Client, or before a visit. It is also very useful in case of some key accountant manager left the company, so you have anyway all the datas of his/her contacts in Zoho so there is not a loss for your company. ----- ### "User of ZOHO CRM for nearly 10 years" — 5.0/5 > **Michael** | *5 March 2019* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I like the fact that ZOHO always adds new functionality to ZOHO CRM. I also like that it is integrated with all its key software like Books, Campaigns, Projects, and a host of other apps. Once you get started with ZOHO CRM , and through the ZOHO Analytics, you can track anything through ZOHO CRM. > > **Cons**: Wish there were a few more reporting options to track who opened email marketing campaigns. It is fine for now. But would like to see a little more. > > I have used ZOHO CRM for nearly 10 years. I always tell people wait a few months and ZOHO is probably rolling out an upgrade. Overall the experience has been excellent. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/435094/zoho-crm-plus?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/435094/zoho-crm-plus) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data