--- description: Review of Zoho Survey Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zoho Survey | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/4574/customer-experience/software) > [Zoho Survey](/software/434462/zoho-survey) # Zoho Survey Canonical: https://www.softwareadvice.co.nz/software/434462/zoho-survey Page: 1 / 19\ Next: [Next page](https://www.softwareadvice.co.nz/software/434462/zoho-survey?page=2) > Zoho Survey is an online tool for creating, distributing, and analyzing surveys. It is designed for purposes such as market research, feedback collection, and measuring customer satisfaction. It is used by businesses, educational institutions, healthcare organizations, and non-profits to gather insights through customizable questionnaires and feedback forms. The platform includes various features, such as multiple question types, advanced survey logic, and multilingual support. Surveys can be customized with themes, logos, and white-labeling options, including custom URLs. Distribution methods include email, social media, website embeds, QR codes, and offline collection for areas with limited internet access. Access control options include geo-location targeting, anonymous surveys, and response quotas. Zoho Survey provides analytics tools such as real-time reporting, sentiment analysis, and data visualization features. Cross-tabulation capabilities allow for deeper analysis of survey responses. Security and compliance measures ensure data protection, and results can be shared with stakeholders to support decision-making. > > Verdict: Rated **4.6/5** by 453 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 453 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$35.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Free Edition - Create unlimited surveys, 15 questions \& 150 responses per Survey. Standard Edition - Unlimited surveys, questions, and responses. Skip logic, custom branding, collaboration, offline surveys, and advanced reporting. Premium Edition - Everything in the Standard edition, plus custom domain hosting, trigger emails, and Zoho CRM, Zoho Sheet and Google Sheets integration. Enterprise Edition - Everything in the Premium edition, plus Enterprise portals and user management. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Czech, Danish, Dutch, English, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Notifications - CRM - Conditional Logic - Customer Segmentation - Customisable Branding - Customisable Questions - Customisable Reports - Customisable Templates - Customizable Fields - Data Analysis Tools - Data Import/Export - Data Security - Data Visualisation - Drag & Drop - Email Distribution - Email Management - Email Marketing - Email Reminders ## Integrations (17 total) - Eventbrite - Google Docs - Google Sheets - Mailchimp - Meta for Business - Shopify - Slack - Tableau - Zendesk Suite - Zoho Analytics - Zoho CRM - Zoho Campaigns - Zoho Commerce - Zoho Flow - Zoho Recruit ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software) - [360 Degree Feedback Software](https://www.softwareadvice.co.nz/directory/2081/360-degree-feedback/software) - [Employee Engagement Software](https://www.softwareadvice.co.nz/directory/3397/employee-engagement/software) - [NPS Software](https://www.softwareadvice.co.nz/directory/4116/nps/software) - [Market Research Software](https://www.softwareadvice.co.nz/directory/4222/market-research/software) ## Alternatives 1. [UmfrageOnline](https://www.softwareadvice.co.nz/software/449992/Enquetes-Maken) — 4.6/5 (1726 reviews) 2. [Google Forms](https://www.softwareadvice.co.nz/software/179230/google-forms) — 4.7/5 (11477 reviews) 3. [SurveyMonkey](https://www.softwareadvice.co.nz/software/157864/surveymonkey) — 4.6/5 (10474 reviews) 4. [Jotform](https://www.softwareadvice.co.nz/software/433821/jotform) — 4.7/5 (2904 reviews) 5. [Typeform](https://www.softwareadvice.co.nz/software/324633/typeform) — 4.7/5 (971 reviews) ## Reviews ### "Good survey tool if you use Zoho CRM" — 4.0/5 > **Kevin** | *28 November 2025* | Internet | Recommendation rating: 7.0/10 > > **Pros**: Easy to create a survey and administrate it fast. It's included in our Zoho membership so we've also set up automations with our CRM part. > > **Cons**: The visual of the survey it not always customisable to our taste and doesn't look 100% good. Although you can use the API to do your own design and call the survey in the backend but this takes more time. ----- ### "Recommended\!" — 5.0/5 > **Shelby** | *1 January 2025* | Law Practice | Recommendation rating: 9.0/10 > > **Pros**: Zoho Survey is great because it's easy to implement and use\! The UI is impressive and better than I expected. I had only a small amount of experience with this category of software yet I was still able to create surveys for clients on my own. There are 20+ types of questions to choose from in the survey builder. Some of the question types can even be used to power skip logic. I also have the Zoho Survey mobile app where I can review survey responses as soon as they're received. I can set up notifications when a question receives a specific answer as well. I never needed customer service to resolve an issue, however I have emailed them with questions and the response was prompt. > > **Cons**: I wanted to include questions that were something like "Please select what we did well" or "Please select what we could do better" and the client could check the boxes on multiple answers. I put the questions into the editing box and discovered that multiple answer specifications are not supported. I think this is something Zoho Survey could do better.. I would also like to be able to use bold letters in some questions with specifications that clients seem to overlook, however this is not supported either. It was surprising to me that a survey software would overlook such basic features. > > Zoho Survey is something that I value and appreciate despite the minor caveats. I think everyone can benefit from survey data, and I can personally attest that Zoho Survey is both affordable and appropriate for small to medium businesses. ----- ### "Simple, Efficient, and Easy-to-Use Survey Tool" — 4.0/5 > **Nissam** | *17 May 2026* | Accounting | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about Zoho Survey is its simplicity combined with powerful functionality. The platform is very user-friendly, making it easy to create and distribute surveys without needing technical knowledge. The drag-and-drop builder, wide range of question types, and customizable templates save a lot of time. I also appreciate the real-time reporting and analytics, which make it easy to understand responses quickly. The logic and branching features are very useful for creating smart, dynamic surveys. In addition, it integrates well with other tools and provides good data export options. Overall, it feels efficient, flexible, and reliable for both basic and advanced survey needs. > > **Cons**: The least I liked about Zoho Survey is that some advanced customization options feel limited compared to more specialized survey tools. The design flexibility for creating highly branded or visually unique surveys is somewhat restricted. Also, certain analytics features could be more advanced and interactive for deeper data insights. The interface, while user-friendly, can sometimes feel a bit basic for power users who need more complex survey logic or reporting. Additionally, integration with some third-party tools may require extra setup or workarounds. Overall, it is good for general use, but it could improve in flexibility, advanced analytics, and deeper customization options. > > My overall experience with Zoho Survey has been positive and efficient. It is easy to use, with a clean interface that makes survey creation simple even for beginners. The drag-and-drop builder and variety of question types help in quickly designing structured surveys without much effort. I found the logic and branching features useful for creating more dynamic and targeted questionnaires. The real-time reporting and basic analytics are helpful for quickly reviewing responses and making decisions. However, while it works very well for standard survey needs, there are some limitations in advanced customization, design flexibility, and deeper analytics compared to more specialized tools. Integration with other platforms is useful but can sometimes require additional configuration. Overall, it is a reliable and practical tool for everyday survey requirements, especially for businesses that want a straightforward and easy-to-manage solution without complexity. ----- ### "As the survey tool inside Zoho One suite it gets the job done. Probably would consider it separately" — 3.0/5 > **Juan** | *14 August 2021* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: Zoho Survey comes integrated with Zoho One suite solutions. The answers can integrate within Zoho CRM Great customization features.With seamless drag and drop blocks you can build a survey template from scratch in short time. > > **Cons**: I wouldn't consider buying Zoho Survey as a stand-alone product. The tool has been designed to work as an extension of Zoho One, it doesn't integrate well with third party crms. > > Great survey tool, very complete and straightforward. Would recommend it for all Zoho One users. However if you do not need to integrate your survey answers to your CRM you will probably can get the job done with free tools like Surveymonkey or Google Forms ----- ### "Smooth Data Collection and Surveys With Zoho Survey" — 5.0/5 > **Berangere** | *29 June 2026* | Government Administration | Recommendation rating: 9.0/10 > > **Pros**: I like that it comes with extensive templates that are ready to use and fully customizable. I like that we can brand our survey forms and that the tool supports multichannel distribution. It supports native integration which is a plus. > > **Cons**: Having used Zoho Survey long enough, I almost have no complaints. It has delivered as a survey and an online forms solution. > > We use the tool to run our surveys and when collecting clients data and it has so far served us well. ----- Page: 1 / 19\ Next: [Next page](https://www.softwareadvice.co.nz/software/434462/zoho-survey?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/434462/zoho-survey) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data