Jotform

Pros

Clean, easy forms for application on your website to communicate with potential and existing customers.

Cons

The confirmation emails that are sent to customers often go to spam and there seems to be no way to correct this.

Alternatives Considered

Reasons for Choosing Jotform

Switched From

Reasons for Switching to Jotform

Pros

1) As my title says, secure and swift, collection of e-sign from heath-care customer (basically patients).
2) Best in class integrations with Google Sheets which enables me to avoid usage of databases.
3) Competitive pricing that supports enterprises with custom quote and encourage the small business with free offering of 5 forms (which is literally more than enough).
4) Simple and easy to use conditional logics to toggle the options. (my favorite)

Cons

There is no dislike as such, but just to list the few,
1) The free version branding at the bottom of the form is not customizable. It would be groundbreaking to allow creator to market your brand for using free version, but with added styling that goes well with their logo and section theme.
2) HIPAA compliance could be provided with Silver tier as well, because after Gold, its directly enterprise.

Alternatives Considered

Reasons for Switching to Jotform

Pros

Used to be good, it was affordable, easy to use, integrated kind of okay with everything.

Cons

Sometimes conditional logic will just disappear - Support will say you deleted the fields (even if you didn't), and then they'll tell you your account password should be changed to prevent this - and basically they just won't take accountability for actual bugs in their software.

Pros

The options of forms to create is amazing. Even with the free version. I'm a youth pastor & need an easy way to collect information in order to let students know about things that are coming up. Jotform allows me to have custom (4 different ministry connections) forms that i can easily send out to student s via a link or better yet, through a QR code that allows then to check-in & share their info without me having to ask.

Cons

The only issue would be the max number of active forms with the free version. But that is it! Even with this "complaint" you can archive forms to use later without counting as one of your active forms. This works great for me as my forms are often based on the calendar. So, I can archive ones I'm currently done with, then reactivate them as needed throughout the year.

Alternatives Considered

Reasons for Switching to Jotform

Pros

Easy and customizable forms. Jotform offers many ways to access and use the form and also provide analytics based on the forms filled out.

Cons

The embed feature at least on our website did not look the best.

Alternatives Considered

Reasons for Choosing Jotform

Switched From

Reasons for Switching to Jotform

Pros

Jotform is integral to the day-to-day functioning of my business and has been from the beginning! The forms are quite customizable and have done everything I need them to do. I also love that I can embed them in my website, which has been a good workaround for me to make them match my branding better.

Cons

I hit the data limits on the free version on a regular basis so I have to clear out the data frequently. I wish there was a more accessible paid level to just offer more data, but the lowest cost level is still too expensive for what I need. Also I wish the look of the forms was more customizable (for instance fonts). They are a bit clunky visually and could look much more modern.

Alternatives Considered

Reasons for Switching to Jotform

Pros

This platform helped me immensely to grow my business! It’s super easy to use (even for technologically challenged like me)!

Cons

For surveys, if the response was longer than the line allowed it is a little difficult to proofread. To be fair - that could also be a user error.

Alternatives Considered

Reasons for Switching to Jotform

Pros

We can take payments and submission data all in one. It is easy to use and gives you the options to hide questions if marked "no" etc. so that part of the from is not required to be completed if it's not applicable. We have LOVED using JotForm

Cons

The non-profit pricing is not 50% it's "up to 50%". We can't afford to upgrade from the starter plan right now, but we are hoping to do it in the future. HOWEVER they did let us increase our limits with incentives like sharing with friends and family, etc.

Alternatives Considered

Reasons for Choosing Jotform

Switched From

Reasons for Switching to Jotform

Pros

I really liked how easy it was to make the form usually with apps like microsoft or google it’s extremely tedious and especially when it comes to sharing the link usually never works but with Jotform it was extremely easy to share amongst me and my peers. It also allowed you to convert it straight into an excel sheet which made my life easier because I didn’t have to do much.

Cons

The thing I didn’t enjoy was the fact that you have to pay but they don’t tell you that from beginning or at least from what I remember so if your using this for an event that will have a huge amount of guest you have to pay a lot of money to get more submissions.

Pros

Jotform has allowed us to create an “app” to link for registrations to our courses. This has made it easier for us to keep track of how many participants we will have.

Cons

Jotform has been great for us. I wish there were more forms in the free version but that’s a personal problem. No issues paying for what we need when it comes to Jotform.

Alternatives Considered

Reasons for Switching to Jotform

Pros

Jotform is an extremely flexible platform with the ability to integrate multiple business functions into one place with relatively limited need for technical knowledge.

It is robust, trustworthy and has great customer support.

Jotform are easy to work with and reasonably priced and feature rich vs competitors.

Cons

When on an enterprise account you have to add new users in blocks of 5, which is inconvenient for smaller enterprise businesses like ours

Pros

Easy to create fillable online form that i can bragged in the office, as if i can create some code, very cool.

Cons

not easy to pay for upgrade, i wish i can pay using online payment in my country, such as ovo, dana, go pay, i'm from indonesia btw

Alternatives Considered

Reasons for Choosing Jotform

Switched From

Reasons for Switching to Jotform

Pros

Web forms and documents are enormously versatile and Jotform offers the level best services. Collecting customer feedback, performing surveys and managing job applications has been made easy and achievable. Comes with powerful customization which is a key feature for helping us create forms that meets our brand needs. There is also security and privacy of data storage and transmission. It is ultimately my best choice.

Cons

There is so many services and features that Jotform platform offers. Despite the glitches in preliminaries, it has proven to be the easiest tool to work with. It is quite user-friendly too.

Pros

From a design standpoint: I like the drag and drop interface, I like the clean, professional designs of the forms (especially, the one-question at a time form view). From a functionality standpoint: I like that you can essentially set up a simple form within 5 minutes, I like the robust features, particularly the conditional logic which allows you to customize the next steps (i.e. next visible question, thank you/confirmation page, etc.) based on how people answer certain questions. And I haven't even really explored all of the features so I'm sure I will find more to like.

Cons

I may be doing something wrong but I haven't been able to get workflow to do what I actually want it to do.

Alternatives Considered

Reasons for Choosing Jotform

Switched From

Reasons for Switching to Jotform

Pros

It is good appearance and user interface

Cons

I need to learn to use jotform for the first time a little bit longer to familiarize everything

Pros

The easy to follow layout and easy to convert documents to jotform.

Cons

Nothing. Everything has been very streamlined to use.

Pros

Jotform has the simplest user working interface making it so effortless for us to create our forms. It has a very feature-rich form builder that allows us to create any type of form. Jotform no-code form builder uses drag and drop to create a form which makes it quick and possible for anyone to create a form. It has excellent analytics and reporting functions that allows us to analyze our forms data especially the survey forms. Jotform security is very good and ensure that all our data and form remain safe.

Cons

We haven't had any upsets with Jotform to this point. It has served us right and we have nothing not to like.

Pros

The best thing about Jotform is how flexible and easy it is to use. We run a music school, and we rely on it for so many things—approvals, class sign-ups, financial aid applications, donation forms, you name it. The approval flows are simple to set up, which keeps things moving, and the integrations with our payment processors and Google Drive save us a ton of time on the back end. It feels like the platform just “gets” our needs.

Cons

I’d say the occasional glitches can be frustrating. Sometimes integrations need to be relinked, approvals don’t always go through, or buttons that were there yesterday seem to disappear today. It doesn’t happen all the time, but it’s enough that we’ve created a double-check system for ourselves just in case.

Pros

The customization of the form and ease of distributing to my clients.

Cons

The process of setting up the form took a bit longer than I would have liked.

Pros

One of the things I love most about Jotform is the sheer number of options it offers. Whether you're creating a simple form or a more complex survey, Jotform provides a variety of tools and templates to fit your exact needs. The customization options are extensive, allowing you to tweak everything from design to functionality with ease. From conditional logic and integrations with other platforms to the ability to choose from an array of templates, Jotform makes it incredibly simple to build exactly the form you envision. Having so many choices in one platform really empowers me to tailor every form to my unique needs, making the process efficient and intuitive.

Cons

While Jotform offers an impressive range of features and customization options, one thing I like the least is the cost. For more advanced features and higher usage limits, the pricing can get steep, especially for smaller organizations or individuals. The free plan is helpful for basic needs, but once you need more form submissions, storage space, or access to more premium features, the subscription fees can feel a bit high. I wish there were more affordable tiers or options that better align with growing organizations that might not yet need the most advanced plans.

Pros

Jotform offers us a single form building tool for creating all sorts of forms that we require. It comes loaded with alot of easy to customize form templates that help us save time when creating our forms. The form builder is easy to use and requires no skills at all. It has comprehensive data analytics tools that help us analyze data filled on the forms.

Cons

We have not seen any weaknesses with Jotform so far. It has a very intuitive user interface that makes it easy to use.

Pros

Jotform has automations that helps us save much of our time and energy doing the tedious form building tasks. Its simple integration with other products like payment gateways makes it very easy for us to create and use purchase forms directly. It has a fantastic reporting tool that allows us to analyze our forms and generate insightful reports.

Cons

No side of Jotform has given us any challenges. We have been at ease using it and there are no dislikes.

Pros

Jotform has an e-signature function which makes e-signing so effortless. The form building tools are easy to use and very responsive making it easy to create forms. Jotform form builder is very flexible which allows us to create any kind of form with it.

Cons

Jotform ease of use has allowed us to be very comfortable using it. No issues faced.

Pros

Jotform has the best and most unique form builder that does not need any writing of codes. It provides well formulated form templates which saved us time when getting started. It has a very reliable support team who give us excellent support services.

Cons

No dislikes for Jotform. It has been one incredible product with no blemishes.

Pros

I love that I can customize everything from the color of the form to the types of questions I can ask (short answer, multiple choice, matrix style, etc...). Jotform really a One Size Fits All solution for our business.

We have several different departments and the Admin department uses it for builder surveys, voting on Building of the Year, ordering planners, equipment usge surveys, and more.

Personally, I use it to send information to our crews in the field. We have a lot of guys who are less familiar with technology and the customization of the form makes it easy to get all the information I need while making it easy on them. They love how straight-forward it is for the user. They click a link, answer questions, and submit!

I appreciate that I can create a custom link to the form.

I love how you can personalize it so much, we use our logo on all the forms we send which is a special touch.

It's super helpful that I can create a variety of forms and reuse them as needed. Some forms are used multiple times a month, and other forms are used annually; it's wonderful not to have to recreate them from scratch every time. They're just there when I need it.

It's so easy to import the responses into a spreadsheet for me to easily track and filter the responses.

Cons

I do find there is a bit of a learning curve as an Administrator of the program in trying to create the form. I sometimes get confused when trying to edit the different questions and how to do so. Sometimes it takes me quite a bit of trial and error to figure out how to change text in a specific form element, and other times, it takes me only seconds.

I also find the way the form shows responses to the matrix (multi-question) tables a bit confusing, as it jumbles all the answers into one cell/response. Thus, when I import to an excel sheet, it's almost like the questions do not separate, it puts all the answers in ONE CELL instead of a cell/column per answer. I don't like that because I have to go and modify it every time. The data collection portion is great, but the importation of data could use some work. However, I am referring to a specific type of data collection, not all are imported poorly.

Pros

Jotform is great for all my needs. It allows me to have all my customer data easily and to have them sign acknowledgement and acceptance documents directly online.

Cons

What I like least is the lack of flexibility in customising graphic themes, I would like to have more freedom and at the same time a better assistant for style management

Pros

I find it so easy to use Jotform to create forms because there is no coding needed instead it is just dragging and dropping form components. Jotform has superior form designing tools that help create stunningly stylish forms. Jotform integrates and works well with most of my clients engagement tools making it easy to create survey forms for collecting and analyzing clients feedback. Jotform has pre-built form templates and well documented articles that helped me learn quickly how to create professional forms.

Cons

I have nothing about Jotform that i like least. All its features are incredible and i have not had any upsets using them.

Pros

Flexibility of form styles and integration with other apps. I use it to take orders with payments via Square, and I have several forms with Google Sheets integrations.

Cons

The reporting feature is not amazing when you just want to see a quick summary of results. It's easier to integrate with Sheets and then create a summary or graph inside that program, which is disappointing. It would also be great to be able to have multiple users on the Bronze/Silver subscriptions, not just the enterprise version.

Pros

Forms created with Jotform can be accessed anywhere, anytime online directly from the browser in any device. Has great form generator tools and templates which brings customization closer in terms of fonts, form layouts and design elements.

Cons

Jotform is just unique and tailored to our needs. It is however more expensive compared to its alternatives which makes it less popular.

Pros

Jotform has a good free option that allows you to fully test out the functionality of the app without committing financially. We use it for something that is only booked once or twice a month, so it suits us really well. I also really appreciate that it directly links to Square, so our payments are seamless. The email notifications it sends to customers are really useful too, one less thing I have to do!

Cons

I can't relaly think of anything. I guess some of the backend is a bit jargon-y so it's not straightforward to fix something sometimes, but that's a minor gripe as I usually figure it out.

Alternatives Considered

Reasons for Choosing Jotform

Switched From

Reasons for Switching to Jotform

Pros

Easy setup to put together a form for the website. Auto email response and saving of submissions is a great feature. Submissions can be exported in Excel which is also helpful. The Paypal integration is really great for taking payments on a website with a small amount of products. Support is really helpful as well.

Cons

Branding is still applied even with the higher paid version. Can be done but is manually every time. Multiple users for 1 form costs extra.

Pros

I like how easy it is to navigate. I also like how I am able to see the results of the surveys in my email. It makes it a lot easier to keep a record of the team’s responses. The Jotform support team is also very nice!

Cons

I have nothing that I don’t like about Jotform! Very easy to navigate, very organized!

Pros

I like the practicality of the app, the way it keeps documents organized and the variety of documents we can create within the app. I like that I can create the document according to my company's visual identity and that I can offer easy-to-complete documents to my clients. I also like the fact that I have no trouble finding the documents I'm looking for because the app allows me to find the document I'm looking for using a keyword. I really like being able to offer the signature feature in the same document where I pass on information. Jotform really is everything a company needs to be organized.

Cons

Nothing. Jotform really meets all my needs at the moment.

Pros

Jotform is a very robust and easy to use form management software platform that is particularly helpful for small nonprofits that handle a variety of form needs like registrations, waivers, surveys, and more. I like the seemingly endless customizability of the platform and the forms created.

Cons

At times, the forms are prone to error and will display error messages to end users. The offline form mode could use some additional work to ensure data/submissions are not lost, as this is important for our work where forms often have to be used with no connectivity.

Alternatives Considered

Reasons for Choosing Jotform

Switched From

Reasons for Switching to Jotform

Pros

Jotform allows advanced automation and branching, signature, and purchases. We've been able to set up advanced forms that even allow for custom invoicing. Jotform has incredible customer support. They respond with screenshots and videos publically so that others can also gleam from your questions!

Cons

Compared to Typeform, Jotform is harder to create branches and you do not have as much control of the design. You cannot create as advanced of automations.

Alternatives Considered

Reasons for Choosing Jotform

Switched From

Reasons for Switching to Jotform

Pros

I love how user-friendly Jotform is. easy to create and customize forms effortlessly with its drag-and-drop interface.

Cons

The only downside is that the advanced features and higher submission limits come at a cost. For small projects or startups, the pricing can be a bit steep.

Pros

With Jotform, it is easily possible to create a broad range of file types which is time saving compared to using different products for different forms. The form builder uses drag and drop form design technology with makes it easy to interact with. Jotform has comprehensive data security features which protect our information and forms from unauthorized access.

Cons

Honestly there is nothing to like least about Jotform. All the features are satisfyingly very easy to use and responsive.

Pros

Jotform drag and drop form editor makes form creation very undemanding for us. The editor is very much loaded with premium form design tools that help craft very beautiful forms for almost every functionality. Jotform advanced security helps keep all forms and their data safe from any kind of security threats.

Cons

Jotform has offered us everything we have needed to create forms and there has been no cons so far.

Pros

I love the UI. It's very easy to design forms and it looks great to the end user as well.

Cons

Technical support is my least favorite. When there is a glitch or something wrong it takes a long time to get a response from technical support and when you do get a response more than half the time they don't even understand what you are asking and give a very basic or generic answer. It doesn't seem like they are really equipped to actually help with most problems.

Pros

A huge range of functionality. Even at the free (!) level, you can build your own app with a password to access it.

Cons

There wasn't much to dislike that I found. However, the coding is seemingly different for apps across different OS's; on Apple devices, it is difficult to save and access the app. There are workarounds (i.e. using Safari instead of Chrome to save the app as a shortcut to the home screen). On Android, it worked great!

Pros

Creating easy survey designs with great workflow automation tools and allows for CSS integration so you can really tailor your forms to your taste. If you don't have that capability it does have a fairly large library of templates for everything you can imagine. The Integration list is massive so you can use it for almost anything, from taking payments to email campaigns to communicating with your team. It's drag and drop builder coupled with the amount of available widgets is endless

Cons

There are a variety of advanced features that seem a bit expensive. Tracking data wasn't robust at all. They do have a forms analytics and you can integrate third party features but it really is too much in the grand scheme of things.

Pros

What we really love about Jotform is the ability to do customized forms, digital payments, and have a separate spreadsheet that collects all the form data. As a PTO our forms changed weekly and it was incredibly user friendly. We went from sending paper forms home to being able to send digital links with the instant ability to make a payment.

Cons

I don't really see any cons to this software. We pay for the software but its a manageable price.

Pros

Jotform user interface is very well organized which makes it lightweight and easy to use. The e-signature tool allows us to sign our forms electronically from anywhere. Jotform form building tools are very flexible and allows us to create any type of digital form for our different uses.

Cons

Nothing about Jotform is hard to like. Things work really well in Jotform and there no difficult aspects.

Pros

Jotform has helped formalised a few different processes that we have running in our stores where a contractual agreement and it being signed off is necessary. Previously we would have this in a more informal manner but we have had to change that for compliance reasons. More specifically, this helped us keep track of loan devices we provide by having the customer sign off on the agreement and the condition of the device prior to being handed over. The website builder is easy enough to use and responses/results are easy to share to other parties that need to view it. It was disappointing to find out that Microsoft Forms does not allow for a way to e-sign on forms but that was what drove the implementation of JotForm in our org. We also currently have it configured to integrate with Sharepoint so that the files are also being backed up there for an additional layer of redundancy.

Cons

Nothing in particular, helped us formalise some key processes in our business.

Alternatives Considered

Reasons for Choosing Jotform

Switched From

Reasons for Switching to Jotform

Pros

Jotform is by far the most advanced form builder in the market. You can customize elements, add custom HTML/CSS, integrate payments inside of forms, use webhooks and send email responses.

Cons

I don't like the fact that HIPPA compliance is a paid feature.

Pros

Ease of form customization and branding
Export options and organization of data

Cons

Multi user access only available for most costly option.

Pros

Ease of use, anybody in the company can use it, but it's also powerful enough to fulfill all out needs.

Cons

The autosave is broken, frequently need to triple check that the form has saved, a manual button in addition to auto save would solve this. The fact you need to clear the form cache every now and again or the forms break also is bad.

Pros

I enjoy jotform because I’m able to keep track of all my receipts/invoices in one place. Easy for my customers to submit their request as well.

Cons

I dislike that after 100 submissions you must redo a new form.

Pros

As we are WP developers, there is always the issue of SMTP. Jotform solves this instantly. The quickness of deploying forms is impressive. The ability to have exactly the form fields we require is massive.

Cons

The pricing modal. We've been Jotform users for literally years. We were on a grandfathered plan that we had enjoyed for years. All of a sudden, our form limits were exceeded and view limits were exceeded. To the point where all of our forms were stopped. Speaking to support was frustrating at the time, however, we did finally manage to come to a resolution and received a reduction in price for the silver package.

Pros

1. Comes with excellent automation and auto correct technique
2. It offers over 1000 templates, integrations and widgets
3. It has a drag and drop feature which doesn't need and coding background to work on
4. It protects data by 256 bit-SSL encryption, outstanding

Cons

1. Expensive than the other competitors in the market
2. The AI's learning curve is very slow and it needs some quick ML to cope up
3. Needs a lot of bandwidth to operate