About Jotform

Jotform is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It helps users to generate leads, collect order payments, conduct customer surveys, manage job applications and register guests for events. Jotform features a one-page-per-question survey format and several built-in templates and themes that help users to customize their forms. The solution also features a central dashboard, and the form builder supports emojis, icons, animations, video backgrounds and more. Jotform offers plugins for PayPal, Google Drive, Dropbox, MailChimp, Box, OneBip, SalesForce and Zoho CRM. Users can also add widgets like checklists, image sliders, terms and conditions, date selections, tables and more to their forms. Jotform offers services on a monthly subscription basis that includes support via email, chat, training videos and an online support forum.
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Jotform pricing

Jotform has a free version and offers a free trial. Jotform paid version starts at US$39.00/month.

Starting Price:
US$39.00/month See pricing details
Free Version:
Yes
Free trial:
Yes

Alternatives to Jotform

Verint Desktop and Process Analytics

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Jotform Reviews

Feature rating

Value for Money
4.5
Functionality
4.6
Ease of Use
4.6
Customer Support
4.4
5 reviews of 2,128 View all reviews
Rebecca
Rebecca
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/07/2024

The true value of Jotform is its no-code form builder. It is very easy to use.

The overall experience with Jotform has been much more better than what we could imagine. It has helped us overcome all the hurdles we used to encounter when creating forms for our project work. Jotform form builder has great form design tools that makes our forms very stunning in design.

Pros

With Jotform, it is easily possible to create a broad range of file types which is time saving compared to using different products for different forms. The form builder uses drag and drop form design technology with makes it easy to interact with. Jotform has comprehensive data security features which protect our information and forms from unauthorized access.

Cons

Honestly there is nothing to like least about Jotform. All the features are satisfyingly very easy to use and responsive.

Response from Jotform

Hi Rebecca,
Thanks for your positive review. We're glad to hear that our platform meets your needs and that you appreciate some of our features and has made your form-building experience more efficient. It's also great to know that our comprehensive data security features have given you peace of mind. We appreciate your feedback.
Let us know if you have questions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Replied 31/07/2024
Tanveer
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 3/09/2024

Easy layout form to use on website

I have used many building forms, but Jotform was the best overall.

Pros

I was making a website for an e-commerce store and it is very easy to use and understand its layout.

Cons

i found it perfect and most of the option I was searching I can find in jotform.

Alternatives Considered

Google Forms

Reasons for Switching to Jotform

not much customizable as jot form and easy to understandable like jot form

Response from Jotform

Hi Tanveer,
Thanks for the excellent review. We’re delighted to hear that you found our platform easy to use and that you were able to customize your e-commerce store with ease.
If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Replied 5/09/2024
Verified Reviewer
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

3
Reviewed on 28/08/2024

Hopefully to have more hard workers instead of lazy workers

Could’ve been worked at harder but it definitely takes away the stress of taking care of everyone.

Pros

Work on your own time and flexibility and function.

Cons

People would sign up to work but don’t know when they actually did the work.

Response from Jotform

Hi,
Thanks for using Jotform, and for your nice review. This really means a lot to us.
If you have any questions or concerns, let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Replied 31/08/2024
Joshua
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 1/07/2024

Made our informal processes compliant

Pros

Jotform has helped formalised a few different processes that we have running in our stores where a contractual agreement and it being signed off is necessary. Previously we would have this in a more informal manner but we have had to change that for compliance reasons. More specifically, this helped us keep track of loan devices we provide by having the customer sign off on the agreement and the condition of the device prior to being handed over. The website builder is easy enough to use and responses/results are easy to share to other parties that need to view it. It was disappointing to find out that Microsoft Forms does not allow for a way to e-sign on forms but that was what drove the implementation of JotForm in our org. We also currently have it configured to integrate with Sharepoint so that the files are also being backed up there for an additional layer of redundancy.

Cons

Nothing in particular, helped us formalise some key processes in our business.

Alternatives Considered

Docusign

Reasons for Choosing Jotform

Microsoft Forms for whatever reason still does not allow for e-signatures despite the amount of individuals requesting for this feature

Switched From

Microsoft Forms

Reasons for Switching to Jotform

We use Docusign but its inability for to build forms on the fly when we need it led to us also picking up Jotform

Response from Jotform

Hi Joshua,
Thanks for your positive review. We're happy to hear that our platform has streamlined your work processes and enhanced compliance for your store operations. We're also pleased that you find our Form Builder user-friendly and that sharing responses with other parties has been straightforward. Your feedback is invaluable to us, and we appreciate you sharing your experience.
If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Replied 3/07/2024
Andrew
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/07/2024

Jotform review

It’s been great and easy to use for clients

Pros

It’s easy to use for myself and clients

Cons

Sometimes it glitches, but it’s rare.

Alternatives Considered

Google Forms

Reasons for Switching to Jotform

The notification of when a form is filled out is great

Response from Jotform

Hi Andrew,
Thanks for your positive review. We're thrilled to hear that you and your clients find our platform easy to use.
Feel free to let us know if you have questions or if you encounter glitches through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Replied 1/08/2024

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