--- description: Review of Chatway Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Chatway | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Chatway](/software/432296/chatway) # Chatway Canonical: https://www.softwareadvice.co.nz/software/432296/chatway Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/432296/chatway?page=2) > Chatway is a live chat app for websites that helps businesses connect with visitors, support customers, answer questions, and convert more leads in real time. With Chatway, you can add a customizable live chat widget to your website and start conversations with visitors exactly when they need help. Whether you want to provide instant customer support, guide users through your product, answer pre sales questions, or improve engagement, Chatway gives you the tools to communicate more effectively across every stage of the customer journey. Chatway makes it easy to manage customer conversations from one shared inbox. Your team can handle messages coming from website chat, email, and social channels in one place, making support faster, more organized, and more efficient. Instead of switching between multiple tools, agents can collaborate from a central workspace, assign conversations, track chat history, and make sure every customer gets a timely response. This helps teams stay aligned, reduce missed messages, and deliver a smoother support experience. The live chat widget is fully customizable, so you can match it to your website design and brand. You can adjust the appearance, welcome messages, and chat behavior to create an experience that feels natural on your site. Chatway helps businesses create a more personal connection with visitors while also making it easier to capture leads, collect customer details, and turn more website traffic into paying customers. Chatway also includes an AI chatbot that helps automate customer support and improve response times. The AI chatbot can instantly answer common questions, reduce repetitive support work, and help customers find the information they need without waiting for a human agent. This allows your team to spend less time on repetitive requests and focus more on high value conversations and complex issues. Businesses can use the AI chatbot to provide faster support, keep customer service available around the clock, and improve the overall user experience. With Chatway, teams can offer both automated and human support in one platform. The AI chatbot can handle routine questions, while live agents can step in when a conversation needs a personal touch. This combination helps businesses scale support more effectively, improve customer satisfaction, and create a better experience for both customers and support teams. Chatway is built for businesses that want to provide better customer service, increase engagement, capture more leads, and grow sales through real time communication. Whether you run an ecommerce store, SaaS company, agency, startup, or service business, Chatway helps you stay connected with your visitors and customers through live chat and AI powered assistance. Use Chatway to deliver faster replies, improve team collaboration, streamline customer communication, reduce support workload, and provide seamless live chat and AI chatbot support from one easy to use platform. > > Verdict: Rated **4.9/5** by 77 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 77 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Poptin - **Founded**: 2017 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Dashboard - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - Customisable Branding - Email Management - File Sharing - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-Time Monitoring - Real-Time Notifications - Real-time Consumer-facing Chat - Reporting/Analytics ## Integrations (5 total) - Duda - Gmail - Shopify - Wix - WordPress ## Support Options - Email/Help Desk - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) ## Alternatives 1. [WhatsApp](https://www.softwareadvice.co.nz/software/285733/whatsapp) — 4.7/5 (16296 reviews) 2. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24046 reviews) 3. [Text Request](https://www.softwareadvice.co.nz/software/306855/text-request) — 4.6/5 (1193 reviews) 4. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1715 reviews) 5. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Chatway - A Simple & Easy Solution" — 5.0/5 > **Annabel** | *17 September 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: So far, I installed Chatway yesterday, all by myself\! I have already helped a guest and feel more connected to my site; that guests aren't struggling and leaving but can easily communicate with me. I found it easy to customise to my website's colours, so far so good\! > > **Cons**: Nothing at the moment...I only set it up yesterday, even customer service are very available and ready to help with any questions. > > Excellent, really excellent - easy to set up and obviously easy for my guests to use too. Very happy so far with my overall experience with Chatway. ----- ### "CHAT CHAT CHATWAY\!\!\!" — 5.0/5 > **Rafael** | *7 December 2025* | Aviation & Aerospace | Recommendation rating: 10.0/10 > > **Pros**: How easy is it to implement? The experience so far has been very delightful. Great application for your commercial website. > > **Cons**: Nothing yet so far. From the onset to full deployment, it has been very easy to accomplish, given the real needs of a demanding business. > > Up to this moment has been an easy ride. We have not wasted a single minute trying to figure out how to make it work. Happy Happy. ----- ### "Chatway app" — 5.0/5 > **Nakeia** | *9 December 2025* | Health, Wellness & Fitness | Recommendation rating: 4.0/10 > > **Pros**: I really enjoy the interface ease and convenient chat option while on the go. As a mom and someone who often conducts business and checks on my shop, while away from my workstation, I need a way to see my shop and chats quickly and all in one place. > > **Cons**: The only downside of Chatway is the fact that the free plan is limited, and there is no description of what the paid plan entails. Thus not a real incentive to upgrade. If I upgrade and it is not worth it, I am going to be displeased because I wasted money. ----- ### "Live chat and chat" — 5.0/5 > **Brad** | *15 July 2025* | Sporting Goods | Recommendation rating: 9.0/10 > > **Pros**: I like having the ability to chat with our customers and answer questions that they might have. It is beneficial for the customer and business operator as well. Helping the customer and gaining valuable feedback from chatting is important. > > **Cons**: I'm not always near my computer or mobile device due to other responsibilities. Chatting doesn't have to happen the very second a customer sends a message but the sooner the reply, the better. > > To this point it has been very easy to use and it is beneficial to the customer and business operator as well. ----- ### "Best customer support" — 5.0/5 > **Leigh** | *16 July 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: The customer support is amazing. They really went out of there way to help resolve the issues I was having with the chat box. The way they held my hand to assist me with the lack of my knowledge of technology. They were great. > > **Cons**: No cons stand up people. Really went the extra step for me. I don’t have a bad thing to say. The would definitely recommend them. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/432296/chatway?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/432296/chatway) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data