---
description: Review of Chatway Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
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title: Chatway | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

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# Chatway

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> Chatway is an all-in-one live chat, AI chatbot, and customer service platform for businesses that want to support customers faster, convert more website visitors, and manage conversations from one place. It is ideal for small and midsize businesses, ecommerce stores, SaaS companies, agencies, and growing support teams that need powerful communication tools without a complicated setup.
Businesses can add a customizable live chat widget to almost any website and start talking with visitors in real time. Chatway helps teams answer support questions, qualify leads, guide shoppers, and engage visitors when it matters most. The widget can be customized to match the brand, including its appearance, text, position, forms, languages, availability, and targeting.
Chatway includes an AI Support Agent that can answer common customer questions 24/7 using website content, Help Center articles, FAQs, and other support information. The AI can reduce repetitive work, provide instant answers, support multiple languages, and hand conversations to human agents when needed. AI credits make it easy to start with AI support and scale usage as demand grows.
Customer conversations can be managed from a shared inbox. Agents can assign chats, collaborate with private notes, use canned responses, add tags, update custom data, set reminders, schedule messages, search and filter conversations, and review conversation history. Businesses can also create multiple inboxes and widgets for different brands, departments, products, or websites.
Chatway supports omnichannel customer service across website chat and connected channels such as WhatsApp, Facebook Messenger, Instagram, email, and more. Customers can use the channels they prefer while agents work from one centralized workspace.
For ecommerce businesses, Chatway integrates with Shopify and WooCommerce, giving agents useful customer and order context while chatting. This helps teams answer questions faster, assist with purchases, resolve order issues, and provide more personalized service.
Chatway includes a customizable Help Center and knowledge base for FAQs, guides, policies, troubleshooting content, and other self-service resources. This content can also provide knowledge for the AI Support Agent.
Automation tools help reduce manual work. Businesses can trigger actions based on visitor behavior, customer data, working hours, pages visited, tags, and other conditions. Automations can support greetings, routing, assignments, tagging, reminders, surveys, automatic resolution, and other workflows.
Businesses can invite multiple agents, organize them into teams, assign conversations, and use roles and permissions to control access. Live translation and multilingual support help teams serve customers across different markets. Native iOS and Android apps let agents receive notifications, respond to customers, and manage conversations while away from their desks.
A major advantage of Chatway is its flexibility for developers and AI-focused businesses. Chatway supports MCP, the Model Context Protocol, allowing compatible AI assistants and AI agents to securely connect with Chatway and work with customer service data. AI agents can review and summarize conversations, search contacts, find unresolved chats, reply to customers, assign conversations, add tags or private notes, update data, and assist with support triage.
Chatway also provides a REST API and Webhooks for building custom integrations, automations, internal tools, CRM connections, and AI workflows. MCP, API, and Webhooks can be combined to create advanced customer service processes and connect Chatway with other business systems.
Chatway works with virtually any website and offers integrations for WordPress, WooCommerce, Shopify, Wix, Square, BigCommerce, and more.
This gives businesses one platform for fast human support, AI automation, team collaboration, and flexible integrations as their customer service needs grow.
> 
> Verdict: Rated **4.9/5** by 80 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 80 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Poptin
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- AI Copilot
- API
- Activity Dashboard
- Autoresponders
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Contact Management
- Customisable Branding
- Document Storage
- Email Management
- File Sharing
- Generative AI
- Geotargeting
- Interaction Tracking
- Knowledge Base
- Lead Development
- Mobile Access
- Multi-Channel Communication
- Notifications

## Integrations (17 total)

- BigCommerce
- Duda
- Ecwid
- Gmail
- Instagram
- Messenger
- Mobile App
- Mobile apps
- Shopify
- Shopify Plus
- WhatsApp
- WhatsApp Business API
- WhatsApp Business Suite
- Whatsapp CRM
- Wix

... and 2 more integrations

## Support Options

- Email/Help Desk
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software)

## Alternatives

1. [WhatsApp](https://www.softwareadvice.co.nz/software/285733/whatsapp) — 4.7/5 (16475 reviews)
2. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24219 reviews)
3. [Text Request](https://www.softwareadvice.co.nz/software/306855/text-request) — 4.6/5 (1193 reviews)
4. [Zoho Desk](https://www.softwareadvice.co.nz/software/393877/zoho-desk) — 4.5/5 (2216 reviews)
5. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (1005 reviews)

## Reviews

### "A bit too impersonal for me" — 3.0/5

> **Heather** | *8 May 2026* | Arts & Crafts | Recommendation rating: 5.0/10
> 
> **Pros**: I stopped using this program, it wasn’t useful for my business which is a creative artistic small business run only by me. It caused too much confusion with my customers so I disabled it.
> 
> **Cons**: It was too in your face for my clients who would rather call or email me. It’s easier for them to talk to me via email or phone call due to the nature of my business.
> 
> I have completely stopped using it because it just wasn’t the right fit for my business model. I’m sure it would be much better used for a larger or more streamlined platform than mine.

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### "Chatway on our website" — 5.0/5

> **David** | *3 June 2026* | Building Materials | Recommendation rating: 10.0/10
> 
> **Pros**: We use Chatway for live chat with customers, the application also works perfectly in the mobile app.
> 
> **Cons**: Only 14 days trial period.
> 
> If there is something that needs to be addressed with customer support, the response in the chat is immediate. We are satisfied

-----

### "Chatway app" — 5.0/5

> **Nakeia** | *9 December 2025* | Health, Wellness & Fitness | Recommendation rating: 4.0/10
> 
> **Pros**: I really enjoy the interface ease and convenient chat option while on the go. As a mom and someone who often conducts business and checks on my shop, while away from my workstation, I need a way to see my shop and chats quickly and all in one place.
> 
> **Cons**: The only downside of Chatway is the fact that the free plan is limited, and there is no description of what the paid plan entails. Thus not a real incentive to upgrade. If I upgrade and it is not worth it, I am going to be displeased because I wasted money.

-----

### "CHAT CHAT CHATWAY\!\!\!" — 5.0/5

> **Rafael** | *7 December 2025* | Aviation & Aerospace | Recommendation rating: 10.0/10
> 
> **Pros**: How easy is it to implement? The experience so far has been very delightful. Great application for your commercial website.
> 
> **Cons**: Nothing yet so far. From the onset to full deployment, it has been very easy to accomplish, given the real needs of a demanding business.
> 
> Up to this moment has been an easy ride. We have not wasted a single minute trying to figure out how to make it work. Happy Happy.

-----

### "I love Chatway" — 5.0/5

> **Bea** | *14 November 2025* | Arts & Crafts | Recommendation rating: 10.0/10
> 
> **Pros**: It was so easy to use and very functional. I love the way it appears on your page right away. This is one of the best things that has happened to me and I feel good about leveling up\!
> 
> **Cons**: I actually don’t have anything bad to say. It’s perfect for me. Everyone needs this for their website businesses.
> 
> It was so easy to chat with Chatway. In a busy world it made it easy for clients to communicate right away. An awesome tool to use to prevent your potential customers from going elsewhere. This way I can chat right away and answer all questions.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/432296/chatway)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/live-chat/chatway-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/432296/chatway> |
| en-GB | <https://www.softwareadvice.co.uk/software/432296/chatway> |
| en-IE | <https://www.softwareadvice.ie/software/432296/chatway> |
| en-NZ | <https://www.softwareadvice.co.nz/software/432296/chatway> |

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