---
description: Review of BizMagnets Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: BizMagnets | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/3923/chatbot/software) > [BizMagnets](/software/431719/bizmagnets)

# BizMagnets

Canonical: https://www.softwareadvice.co.nz/software/431719/bizmagnets

> BizMagnets: ChatOps for WhatsApp

Why ChatOps?

Today, work happens in chat. For many mid-market businesses, WhatsApp has become the default operating system. Support teams resolve queries, field agents coordinate tasks, and managers give approvals — all through WhatsApp. It’s fast, accessible, and familiar. But there’s a fundamental flaw: chat isn’t built for structured work.

As messages pile up, critical tasks get lost in the scroll. Even high-performing teams miss follow-ups. There’s no system of accountability. No way to track status. No easy way to assign, escalate, or report. What you get is chaos disguised as communication.

Chat wasn’t designed to run operations. That’s why we built BizMagnets.

How We Solve It

BizMagnets turns WhatsApp chaos into clarity. We convert every message into a structured action: a ticket, a task, or a trigger. That way, nothing slips through. Everyone stays aligned. And work moves forward — not in circles.

We call it ChatOps — a new way to run operations inside WhatsApp, with the structure of a ticketing system, the power of workflow automation, and the simplicity of a conversation.

With BizMagnets:

Incoming WhatsApp messages can auto-generate support tickets

Appointments and service requests can be booked in WhatsApp

Approvals, checklists, escalations, and follow-ups can run on auto

All actions are tracked, visible, and auditable

What is BizMagnets?

BizMagnets is a WhatsApp-first ChatOps platform that brings structure to your everyday operations. It turns chats into tickets, bookings, and workflows — complete with SLAs, escalations, dashboards, and CRM/HMS/ERP integrations.

If your team already works on WhatsApp but struggles with missed follow-ups, poor visibility, or Excel-based tracking, BizMagnets is your digital upgrade.

Who It’s For

BizMagnets is designed for enterprises where operations are run through WhatsApp and Excel:

Hospitals \& Clinics: Automate appointment bookings, insurance workflows, post-visit surveys.

Senior Care \& Home Services: Assign staff, track visits, manage helpdesk.

Ecommerce \& D2C: Manage order issues, returns, delivery updates.

Real Estate: Coordinate site visits, approvals, and sales handovers.

Education: Handle admissions, counselling, and document collection.

Field Teams: Assign, track, and update tasks via WhatsApp.

If your team creates WhatsApp groups for every process — support, approvals, complaints, or coordination — BizMagnets gives you a better way.

Key Capabilities

1. Support Ticketing on WhatsApp

Auto-ticket creation from WhatsApp chats

Smart assignment to agents or teams

SLA tracking and automated escalations

Ticket status: open, pending, resolved, closed

Internal notes, team collaboration

Dashboard with resolution time and performance metrics

2. Booking \& Service Automation

WhatsApp-based booking forms (no app required)

Real-time appointment slot selection

Automatic confirmation \& reminders

Booking status updates for staff

Field team location tracking

Post-service feedback workflows

3. Workflow Automation

Define custom triggers: when X happens, do Y

Automate follow-ups for pending approvals

Trigger internal checklists and multi-step flows

Integrate with HMS/ERP/CRM/Google Sheets

Handle escalations, document uploads, and comments

4. Mobile-First Interface

No login required for customers or staff

Works on personal and business WhatsApp numbers

Easy for non-technical field users

Role-based access controls for managers, agents, and admins.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: BizMagnets

## Commercial Context

- **Starting Price**: US$175.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: 10 users billed monthly

✔6 ready to use workflows
✔1000 collaborators
✔WhatsApp ticketing with SLA \& CSAT
✔Appointment Booking and Location tracking
✔OTP, Catalog and Payments
✔Integrations with your backend systems
✔100+ built-in connectors
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Bahrain, India, Oman, Qatar, Saudi Arabia, United Arab Emirates

## Features

- API
- Access Controls/Permissions
- Alerts/Escalation
- Automated Responses
- Automated Routing
- Chatbot
- Code-free Development
- Customer Support
- Customer Surveys
- Customizable Fields
- Knowledge Base Management
- Performance Metrics
- Prioritisation
- Process/Workflow Automation
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing

## Integrations (5 total)

- Calendly
- HubSpot CRM
- Shiprocket
- Tally on Cloud
- Zoho Books

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software)

## Related Categories

- [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software)
- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)

## Alternatives

1. [Rasayel](https://www.softwareadvice.co.nz/software/449981/Rasayel) — 4.8/5 (66 reviews)
2. [Writesonic](https://www.softwareadvice.co.nz/software/436542/writesonic) — 4.8/5 (2102 reviews)
3. [Kustomer](https://www.softwareadvice.co.nz/software/169723/kustomer) — 4.6/5 (79 reviews)
4. [Appy Pie](https://www.softwareadvice.co.nz/software/433955/appy-pie) — 4.6/5 (1391 reviews)
5. [inconnect](https://www.softwareadvice.co.nz/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)

## Reviews

### "Smart ticketing and automation — inside WhatsApp, not outside it" — 5.0/5

> **Prabhagaran** | *10 July 2025* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: BizMagnets gave us a structured way to manage support and service operations on WhatsApp. Instead of scattered group chats and manual tracking, our team can now create tickets directly from WhatsApp conversations — when needed — and assign them, track their status, and follow up with proper visibility.

It works the way we already operate, without forcing us to adopt a new system or train our team on a different platform.
> 
> **Cons**: The mobile apps are still in early stages, and not all features available on the web version are fully supported on mobile yet.

It’s not a dealbreaker, but for teams that rely heavily on mobile, this could be a limitation in certain workflows. The product team has been transparent about this and is actively improving it.
> 
> BizMagnets gave us the structure we were looking for — without disrupting the way our team works. Our operations were already well-organized, but mostly manual and chat-driven.

With BizMagnets, we were able to bring in ticketing, tracking, and automation directly into WhatsApp, which made adoption smooth across departments. We've also integrated it with our HR, finance, and CRM tools to reduce follow-ups and streamline coordination.

It’s not just a shared inbox — it’s a system built around how real mid-market ops teams function in chat.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/431719/bizmagnets)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/live-chat/bizmagnets-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/431719/bizmagnets> |
| en-GB | <https://www.softwareadvice.co.uk/software/431719/bizmagnets> |
| en-IE | <https://www.softwareadvice.ie/software/431719/bizmagnets> |
| en-NZ | <https://www.softwareadvice.co.nz/software/431719/bizmagnets> |

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