SKULabs

Pros

Purchasing, Inventory, Shipping, Ease of use, and Service. Great product and people!

Cons

Everything I great. zero complaints....

Pros

Sku Labs solved our
Fulfillment - Our shipping team has an accurate way to ship orders with multiple check points to ensure accuracy.
Purchasing - Allows anyone to accept shipments with accuracy, and automatically adds those amounts to our current stock. No human error.
Inventory management - Allows us to have accurate stock counts by removing human error from about every aspect of the process
Cycle Counts - Create uniform ways for us to check our stock, dates, and their movement.
Product Sales Anaylitics - Seeing how our products are performing with in-depth analytic.

Cons

In the beginning, as the person responsible for implementing the software, it was a growing process to fine-tune the program to meet our specific needs over the years. The only thing I might have wished for at the time was a dedicated engineer or Sku Labs representative who could focus on guiding us through the features most relevant to our business. With so many powerful options available in Sku Labs, it can feel overwhelming to figure out which ones to prioritize.

Having someone provide a bit more dedicated, hands-on attention during the first week—beyond their excellent support line—could be a valuable addition to their onboarding process. That said, they may already offer something like this now, as the company has grown alongside us. To be clear, their customer service is truly incredible, but a more tailored and intimate onboarding experience could make the transition even smoother for new users.

Pros

The team behind SKULabs are nice (and always willing to take phone calls or chat via email), but unfortunately the product is too buggy and half built to serve any purpose. This product talks way more game than it delivers.

Cons

The landing page makes it seem like they have a full suite of functionality. In reality, they *some* functionality related to what they promise, but it's often half baked and buggy. The docs offer no guidance on how to use some features. It'd be worth its price if it actually did what they say they do on their website.

Pros

Amazing, friendly support who go out of their way to help me and my individual needs. They really care.
Tight integration with Bigcommerce that never fails.
Reliable platform and uptime.
Easy order processing.
Great inventory management.
A pleasure to use.

Cons

While it mostly works, I continue to have printing issues sometimes.

Purchase orders could do with some attention.

The order page could be nicer on the eye.
It could also contain a lot more useful data that I need when fulfilling orders such as customer history which you have to go searching for in menus. There's plenty of room for it on the actual order page. Be nice if you could customise the UI, lots of things on the order screen and product pages that I never need to see or don't use.

Reports could be better, for example, there's no info on best-selling kits, only the individual parts.

I'd like to see the profit and margin data on the product page.

There's good data in the customer history so I'd like to see more options to use that for marketing.

Alternatives Considered

Reasons for Choosing SKULabs

Switched From

Reasons for Switching to SKULabs

Pros

The ability to create items as kits that depend on other products was key for us, since our business relies on these types of listings. We used to need to keep kit inventory separate from general, but now it is so easy to just enter inventory amounts into products X Y and Z, and the kit that needs them automatically calculates how many can be sold based on hat items are on hand. Amazing!

Cons

It took a while to get used to and get everything set up. There is a learning curve that can cause some headache, but the support team will make it as smooth as possible.

Pros

Overall ease of use - we came from StitchLabs when it was killed-off; SKULabs was just outside of our desired budget, but it delivers ERP grade software at a fraction of the cost.
We have utilised SKULabs features to grow our business by over 45% in a single year!
Before, I was probably say I was "flying blind" - now we use Insights and Sales Velocity daily and totally changed how we operate our business.

Cons

Nothing yet. It is extremely intuitive, easy to use and if you get stuck the support team are super quick to respond.

Alternatives Considered

Reasons for Choosing SKULabs

Switched From

Reasons for Switching to SKULabs

Pros

It connects to lots of marketplaces. Once you understand how the software works, it works pretty well about 90-95 percent of the time. I have found it was a software written by software engineers (of course) that probably have never run a store before. But over, it is okay. Have not found a better alternative yet

Cons

The product search is horrible. It is an exact word search. If you don't put it in exactly, you won't find your product. I only have a few hundred products. I can't imagine what it would be like if you had thousands. There are lots of little things about this software that if you don't get right then it won't work at all. It is a must to pay them to set it up since it is most certainly not a plug and play type situation. So I compared this one to my last one like this: My last inventory control solution was like a teenager. You have to keep you eye on them since stupid things can happen, but for the most part they do okay just leaving them alone and letting them do their thing. Skulabs is like an infant child: You have to watch it constantly as problems will popup consistently and you have to solve them or else bad things can happen.

Pros

It is easy to use and requires almost no training. Also, it takes no longer time so it is very convenient.

Cons

If you import from another system, be careful not to duplicate your order.

Pros

Awsome and patient tech support. Robust softwear, avaible anywhere.

Cons

None. There must be weaknesses but our business has not encountered it yet.

Pros

The very best thing about SKUlabs is the ease of keeping track of inventory. Bye Bye hand counting!

Cons

What I liked the least about SKUlabs was that I had some trouble navigating.

Pros

Skulabs was the missing piece to our puzzle,The ease of use, Supportive Staff is just a few of the many reasons we have Chosen Skulabs for our order fufillment platform.

Cons

I honestly can not provide 1 thing that we did not like

Pros

The customer service is wonderful and the organization options made tracking inventory a breeze!

Cons

The app can be buggy at times but just reopen it and its all better again.

Pros

SKULabs has revolutionized our inventory and order management processes. It has significantly improved our efficiency, reduced errors, and enhanced our ability to meet customer demands effectively.

Cons

nothing to complain about this tool SKULabs

Pros

SKuLabs has been very functional for us in making our inventory management easier utilizing the 'warehouse' feature for two warehouses. It's helped us know our current inventory, update and order items. It's been EXTREMELY helpful. The inventory updates are relatively quick, so it's nice to have the site match the inventory. Customer Service has been responsive, but only on chat.

Cons

The shipping feature cant be utilized because it prints the products on the outside of the label. It would be nice if that would changed. We have products we sell individually that are also part of a kit, where the parts are in two warehouses. We can't seem to figure out how to create these kits and the chat help hasn't been helpful. Sometimes a human voice to guide through processes would be significantly helpful. The barcodes also don't work where we can print from SKUlabs. We purchased 4 different label printers assuming it was the printer and customer service basically said, it is what it is, it won't work. That's been a downside in needing to print thousands of labels routinely.

Pros

Let me say first that I've used ShippingEasy (they used to have an inventory tool too) and SkuVault. SkuLabs has so far been far superior to both.

The support was EXCELLENT, over the top good. Their chat support is always on top of it and their support people know everything about their tool.

The tool is really intuitive and solved a couple problems I didn't even know I had.

It's really intuitive.

Cons

I know they are still working on accounting for lead times for the purchase order system, at the moment it's a bit cumbersome to set up. They are helping me with it however.

Pros

No more staff picking errors. The amount of $ this software saves is amazing. No more having to pay for customer return postage for incorrect item sent. Customers are happier. We are happier. The software pays for its self if you consider its zero error tollarance and what would otherwise have to be spent on returns.

Cons

It doesn't connect to vend the pos software we use or tower systems pos software. We would like it to have better functionaluty and connectivity here for inventory control.

Pros

The SKULabs software is very end user friendly and intuitive. It also has very useful analytics.

Cons

nothing really for our application of use

Pros

The integration of barcode scanning is very extensive in this software. Most software add on barcode scanning as almost an afterthought and that is apparent in its use, but SKULabs seems to hold it at its core and it becomes a very powerful tool.

Very intuitive and usable GUI that doesn't overwhelm users.

Solid integration with sales channels, and shipping services including Amazon SFP Shipping.

Cons

It takes a little testing to fully understand how the inventory is handled during the cancellation/picking/shipment process. When inventory is released back into inventory during the shipment/cancellation process combined with the picking/scanning can be a little confusing, but some quick testing can shed some light on how it is handled and is easy once you get the hang of it.

The SKULabs mobile app has pretty poor performance. Slow response time and frequent disconnects/timeouts. We finally just started using the software through a browser on our mobile devices as it was more reliable.

Pros

The software is straight forward, user-friendly, and has honestly completely changed our inventory accuracy by at least 80% or more. We used to have discrepancies at least once a day, and now we only get them once or twice a month. This software was a large change to our business but once it is installed and integrated it makes everything more efficint.

Cons

I wish it had better analytic capabilities. we still find ourselves spending a lot of time figuring out how much we need to order and when. this gets difficult when shipments can take 3 months to arrive. a better inventory ordering feature would be nice as the ones in place don't work for what we want them too.

Pros

We like skulabs because it integrates very well with Big Commerce. Being able to load our inventory at a SKU level and build kits has streamlined my inventory mgt process. We have very few skus, but sell those skus packaged in quite a few different kits, but I always see with one click inventory on base skus.

Cons

>Wish for had a few more choices on shipping vendors.
>Wish for the ability to have POS orders come through as Waiting to Ship

Alternatives Considered

Reasons for Choosing SKULabs

Switched From

Reasons for Switching to SKULabs

Pros

Organizational and operational systems are fantastic!

Cons

The only recommendation I would have thus far is to allow the synchronization of wholesale product costs between Shopify and SKULabs

Pros

I've seen it make some improvements. The process for bulk shipping and printing labels afterward has become a little more automated.

Overall a useful tool

Cons

I wish it could interface with a barcode scanner where I could input quantity information on the scanner.

I wish you could set it to automatically print labels once you bulk ship a group of orders. Instead of clicking the drop down and 'print combined documents'. Or at least something more streamlined than the current process.

Pros

From start to finish, the skulabs product was exceptionally easy to use with almost no training needed. We loved that it resolved critical errors or bottlenecks we were experiencing in our order verification process. It also has a great user management feature so that we could pinpoint orders verified by certain personnel.

Cons

Although the order upload/import process is relatively easy. I find that if you are importing from another system, you have to be careful as to not duplicate any of the orders. I know this is a fail safe but if you make an error on the file, you have to re-upload the entire document (and repeat one by one as it only tells you one error at a time).

Pros

The thing that drove us to SkuLabs was that we could manipulate the picking process to suit our packing needs. However, using it I found out that there are tons of features hidden behind the scenes that we might not ever use. One of the areas that SkuLabs has really stood out has been in their customer service. If I have a question on how something works, there will be someone answering the question within an hour, and if something is broken, it will be fixed within the day.

Cons

With all of these features, some of the menus can get pretty convoluted. One of our concerns for the people using this feature is that they can still ship an item even if all of the items on the list haven't been scanned in to ship.

One of the areas that we have really had to customize heavily is the ability to short an order from the fulfillment software and to capture payment. From all of our research into fulfillment software plans, these features were almost along with scanner verification of an order were not present. If you implemented these features, you would be by far and large the most well rounded fulfillment software on the market.

Pros

We use SKULabs to manage our retail and wholesale channels. SKULabs keeps track of my inventory counts and makes sure my pickers are shipping the right products to the right people. The couple of times I've needed help, a SKULabs team member was available right away to fix my issue.

Cons

My warehouse workers sometimes struggle with adding products to SKULabs when needed. After spending some time training them on it, though, I think they have it figured out.