---
description: Review of Regal Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Regal | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Conversational Marketing Platforms](/directory/4671/conversational-marketing/software) > [Regal](/software/430695/regal)

# Regal

Canonical: https://www.softwareadvice.co.nz/software/430695/regal

> Regal is a cloud-based voice AI platform built for enterprise contact centers in financial services, healthcare, insurance, education, local services, and eCommerce. It targets large B2C organizations, typically running 75 or more agents or 150,000-plus calls per month.

The platform lets teams build and deploy custom AI voice agents without coding, handling inbound and outbound interactions across voice, SMS, chat, email, and webchat from a single build. Key features include automated dialing modes, branded caller ID, a knowledge base with retrieval-augmented generation for real-time access to business data, human-to-AI escalation with full conversation context, A/B testing for agent workflows, and conversation intelligence with transcription, sentiment analysis, and automated QA scoring. A simulations toolkit lets teams test agents before going live.

Regal supports over 30 languages and integrates with major CRM and contact center platforms via SIP. Infrastructure is HIPAA and SOC2-compliant, with controls that prevent AI model partners from training on customer data.

Support is provided through a Forward Deployed Engineering team that manages implementation and ongoing optimization.
> 
> Verdict: Rated **4.8/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 4 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Regal Voice
- **Founded**: 2020

## Commercial Context

- **Pricing Details**: Please contact Regal.ai for pricing details.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- A/B Testing
- API
- Agent Interface
- Auto-Dialer
- Business Process Automation
- Calendar Management
- Caller ID
- Campaign Management
- Communication Management
- Content Management
- Conversation Intelligence
- Dashboard
- For Sales Teams/Organizations
- Generative AI
- Lead Generation
- Omnichannel Outreach
- Performance Management
- Personalisation
- Prospecting Tools
- Reporting/Analytics

## Integrations (13 total)

- Braze
- Calendly
- Customer.io
- Google Tag Manager 360
- HubSpot CRM
- Iterable
- Klaviyo
- Kustomer
- Rokt mParticle
- Segment
- Simon
- Slack
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Conversational Marketing Platforms](https://www.softwareadvice.co.nz/directory/4671/conversational-marketing/software)

## Related Categories

- [Conversational Marketing Platforms](https://www.softwareadvice.co.nz/directory/4671/conversational-marketing/software)
- [Marketing Automation Software](https://www.softwareadvice.co.nz/directory/1686/automation/software)
- [Sales Engagement Platforms](https://www.softwareadvice.co.nz/directory/4071/sales-engagement/software)
- [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software)
- [Mobile Marketing Software](https://www.softwareadvice.co.nz/directory/4398/mobile-marketing/software)

## Alternatives

1. [Outreach](https://www.softwareadvice.co.nz/software/352419/outreach) — 4.4/5 (311 reviews)
2. [Kixie PowerCall & SMS](https://www.softwareadvice.co.nz/software/28441/kixie-powercall) — 4.6/5 (295 reviews)
3. [Lusha](https://www.softwareadvice.co.nz/software/330388/lusha) — 4.0/5 (398 reviews)
4. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (1005 reviews)
5. [Tidio](https://www.softwareadvice.co.nz/software/157633/tidio-chat) — 4.7/5 (590 reviews)

## Reviews

### "A dynamic CRM platform with the best customer support in the game." — 5.0/5

> **Shajuan** | *7 March 2024* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: Their customer support is always just a click away. every single time I reach out for help or advice their team responds in seconds and every rep is highly educated on the platform.
> 
> **Cons**: Everything I have not like they have improved or changed.
> 
> I have worked with a handful of cost effective CRMs and Regal continuously surpasses expectations.

-----

### "Regal Game Changer" — 5.0/5

> **Odane** | *7 March 2024* | Consumer Services | Recommendation rating: 9.0/10
> 
> **Pros**: One stop shop for all my sales and customer service needs\!
> 
> **Cons**: Not much of a con but they are beta testing their progressive dialer, delayed calls but valuable.
> 
> I actually like the product, I use it every day and would recommend this to everyone who wants an all in one system

-----

### "Good product" — 4.0/5

> **Hunter** | *5 March 2024* | Consumer Services | Recommendation rating: 8.0/10
> 
> **Pros**: I like that our customers pick up the phone more often because our calls are branded
> 
> **Cons**: The reporting is hard to understand and hard to know if it’s accurate
> 
> I like regal and would recommend them to anyone who is searching for this product

-----

### "Great Technology with simple implementation" — 5.0/5

> **Eric** | *5 March 2024* | Insurance | Recommendation rating: 10.0/10
> 
> **Pros**: The outbound calling branding was our favorite feature. Customers answered the phone already primed to talk to us - which helped our CX experience.
> 
> **Cons**: I can't think of anything that was dissatisfying.
> 
> The implementation was very quick and easy, and we've seen answer rates go up. So, I'm pleased with the product so far.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/430695/regal)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/regal-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/430695/regal> |
| en-GB | <https://www.softwareadvice.co.uk/software/430695/regal> |
| en-IE | <https://www.softwareadvice.ie/software/430695/regal> |
| en-NZ | <https://www.softwareadvice.co.nz/software/430695/regal> |

-----

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