Webex Suite

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About Webex Suite

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience. Seamless collaboration across devices, locations and organizations • Use any computer, tablet, phone, browser or Cisco devices to connect • Collaborate with people outside your organization as easily as those inside • Minimize app switching with bi-direction integrations with other popular business apps Make collaboration more interactive and engaging • Reduce disruptions with background noise removal and voice enhancement • Enable audiences to share their reactions with animated emojis and gesture recognition • Improve audience engagement with next-gen dynamic polling and Q&A by Slido • Customized the stage layout to focus on the content and people that matters most Make collaboration more inclusive • Remove language barriers with real-time language translation into 100+ languages • Ensure everyone’s voice can be heard with anonymous polling/Q&A by Slido • Encourage everyone to participate with breakout rooms that enable smaller group discussions Let Webex help you work smarter • Make meetings more productive with automatic transcriptions, notes and highlights • Utilize spaces to schedule team meetings and have recordings and transcripts automatically stored in the spaces for easy access • Monitor and manage your work-life balance and professional relationships with personal insights
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Webex Suite pricing

Webex Suite has a free version and offers a free trial. Webex Suite paid version starts at US$25.00/month.

Starting Price:
US$25.00/month
Free Version:
Yes
Free trial:
Yes

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Webex Suite Reviews

Overall rating

4.4
Write a Review!

Feature rating

Value for Money
4.2
Functionality
4.3
Ease of Use
4.3
Customer Support
4.2
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All Webex Suite Reviews

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7,415 reviews
Aditya Kumar
Aditya Kumar
  • Industry: Food & Beverages
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4.0
Reviewed on 18/11/2024

Webex Suite: Powerful but with Room for Improvement

Pros

The thing I enjoyed most about Webex Suite is that it amalgamates all the must-have collaboration tools under one umbrella, from meetings and messaging to calling and webinars. The quality of video and audio, absolutely top-notch, will leave you without any halts even during low-bandwidth situations. Indeed, such features as real-time transcription, background noise cancellation, and AI-driven insights make each and every meeting more productive and less stressful.

This includes virtual backgrounds, breakout rooms, and in-meeting reactions. It is quite user-friendly and works rather great across devices on desktop, mobile, or even tablets. Analytics and reporting features also enable tracking of meeting performance, which is also very useful for team leads.

Cons

While Webex Suite enjoys many great features, there are some things where it fell short. First of all, the user interface, although functional, is tired-looking and not as intuitively designed as other platforms. In certain areas, such as scheduling meetings or sending offers for breakout rooms, it can take up too much time.

The experience on the mobile app is less refined than that of the desktop; features are also harder to access, and the performance could be spotty at times. For a small team, such drawbacks could make the price more on the steeper side.

Delores
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
3
Customer Support
4

4.0
Reviewed on 25/11/2024

WebEx Suite: What's Not to Like! You Should Give it a Try!

So far, I like Webex when I want to collaborate with other team members and share my workspace. Overall, I have Webex installed on my MacBook Pro. It is one of my goto virtual streaming platforms and I like it because I don't often have an connectivity issues.

Pros

Webex is a video stream platform whereas I can hold virtual meetings. I like that it is we browser based and you can log into the application anywhere. It almost reminds me of Zoom but its 10x better. It has lots of options and tools you can use. I like the high-quality audio/video feature. You can collaborate with your team members and create virtual whiteboards, and you can split into breakout rooms.

Cons

What I like least about the Webex platform is that if you are not use to all the options and features in the portal. It can seem overwhelming at first, but like any new application there is always a learning curve.

  • Industry: Electrical/Electronic Manufacturing
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
3
Ease of Use
3
Customer Support
0

3.0
Reviewed on 25/11/2024

Good for VS with many people in the same office, otherwise not so...

...would like our company to switch to MS Teams, but because of the "vendor lock-in" of the VS-rooms it's not possible.
What it can do good: VC with MANY people who are in the same office.

Pros

Integration with other Cisco hardware like video conference room equipment

Cons

The windows desktop client - especially the window handling in meetings. If you have 2+ monitors it is sometimes just stupid and it does not remember what you did set up last time...

Verified Reviewer
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 9/12/2024

Cisco Webex

Pros

I like that I can record the meetings, step away, and have virtual backgrounds.

Cons

I do not like that it can sometimes take a lot of bandwidth which causes my computer to run slower than normal

Sasha
  • Industry: Consumer Goods
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 20/11/2024

Digital Communication Skills

It allows professional and compelling communication that makes the interaction almost natural, more favorite than face-to-face communication with geographical limitations of communication channels while enjoying high reliability.

Pros

Its virtual meeting technology enables high definition both video and audio with very little lag; the integrated webinar allows complex features, for instance, period of time voting, shared screens, and other features of engaging participants.

Cons

Limited choices are available when it comes to branding the interface of webinars. Jurisdiction over privacy issues related to third-party app integration is complicated. Limited the use of artificial intelligence for measuring the level of participation of attendees in a webinar.

Davide
  • Industry: Chemicals
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 10/12/2024

Webex Suite- Helps Enhance Organization Communications

Pros

Webex has been reliable in enhancing our organization. It offers multiple communications across different platforms. We are able to hold meetings, events and engagements seamlessly.

Cons

So far my usage has been good but the tool is pricey.

David
  • Industry: Program Development
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 9/01/2025

David Review

Monthly. Workshops, trainings, meetings.

Pros

The ability to release a survey after a meeting.

Cons

It took some time to learn all the nuances, but it's a good product.

Umais
  • Industry: Research
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 23/11/2024

Webex suite by cisco: A tool never to forget

Professional.
Fairly easy to use
High-security.
Collaborative whiteboards and immersive sharing, among others.
AI assistant.

Pros

Easy to use.
Friendly and self-explanatory interface.
The user interface is intuitive.
High-quality audio/video. Minimum noise while communication.
Reliable support.

Cons

Cannot solve problems ourselves. Need customer support.
Lagging: Reliable internet connection with lower packet loss
Webex is expensive compared to other similar software.
Fewer third-party app integrations

Verified Reviewer
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
3

4.0
Reviewed on 3/01/2025

WEBEX EXPERIENCE

It was a useful tool. I used it for virtual class during my fall semester.

Pros

The screen sharing aspect that allows you to show the others in the meeting what you see on your own screen.

Cons

The waiting tocbe let into the meeting. Sometimes you can't tell if they know you're there or not.

Verified Reviewer
  • Industry: Events Services
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

2.0
Reviewed on 21/11/2024

Not great, use Zoom

Not worth it! Event attendees need to have a familiar experience

Pros

The video stream is quality...but that's about it

Cons

Its very co fusing to event attendees because its unfamiliar and has a strange interface

Verified Reviewer
  • Industry: Food & Beverages
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

5.0
Reviewed on 8/05/2024

Best-in-class corporate audio/ video meetings and chat

Exceptional chat/ audio/ video platform for corporations.

Pros

The overall product robustness, quality, and security.
The corporate look-&-feel.
The smooth and user-experience oriented intragration with Google Calendar.
One single app for all (Cisco Webex app).
The PC client and mobile app sync.

Cons

Hard to find one since it has met all the requirements.

ROB
  • Industry: Banking
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 4/03/2024

From radio silent to active listening

Exceptional useability that provides proof to the skeptical with every contact. Our adoption rate across operations is nearly 90% and complaints about the product just don't exist.

Pros

Webex gave us the ability to incorporate a real-time viewing element when diagnosing customer issues that also layered in the simultaneous ability to consult technical SMEs and avoid escalations as well as resolve issues and questions faster. This improved the customer experience for us and customer satisfaction rose.

Cons

It is a good product with few if any drawbacks.

Russo
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 8/10/2024

Great Collaboration Features With Webex Suite

Pros

From collaboration to enhancing productivity, Webex Suite has been amazing.
Allows personalization and comes at a manageable cost.

Cons

I have had zero problems using Webex Suite.

Sergio
Sergio
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 11/11/2024

Transforming my business!

In this regard, Webex Suite has signified enabler of the organizational communication and efficiency enhancement in our company. For this reason, we have been able to address issues more promptly and in the process, enhanced on efficiency and responsiveness to customers.

Pros

The two aspects I enjoy the most about Webex Suite are its simplicity and its availability of the many tools. Even the simplest function such as video conference or sharing files in real-time are just designed in a way that even someone who is not background computer literate can use it.

Cons

At the same, however, I will also state that it took me somewhat of a time to become familiar with all the things the software has to offer in terms of function and addition. Thanks to the customer service that you provide it made it easier for me to handle my concernsphp echo. The confidence you always show and your willingness to assist us in solving problems that arising within our working environment, including offering the kind of solutions that suits our circumstances.

Raunak
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 13/04/2024

Video conferencing Tool

I like using Webex. It's easy to use and has many helpful features for working together online. The video and sound quality are good, and I find the screen sharing feature useful for showing presentations. I also feel my information is safe with the security measures in place.

Pros

Webex has many useful tools for working together. It lets us have clear video calls, share the screen, and allow remote access too. We can store files safely and chat instantly. It's easy to use and keeps everything secure, which makes it great for teamwork, no matter where we are.

Cons

There is nothing I dislike about Webex. It is a simple and easy-to-use tool. However, it requires an internet connection to access.

Verified Reviewer
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 20/09/2024

WebEx sets the standard for meeting software

I love WebEx. It would be my choice for meeting software. Easy for end users to participate in meetings.

Pros

I loved WebEx. I would have to host meetings with people from as many as three or four different organizations (clients, vendors, partners, etc.) and WebEx made it super easy for all the invitees to join from wherever they were.

Cons

Although it was ideal when everyone had the computer app installed, on occasion, some users would have to join via browser window, but that only took a few moments to resolve itself.

Manvendra
  • Industry: Computer Networking
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 23/08/2024

Call and Chat through WebEx

WebEx is a good calling tool. I have been using it from past 6 months. And I am happy to use the service from Cisco.

Pros

WebEx is a very useful user-friendly calling option. I am using this at my workplace. The major part I liked is the interface. It's simple and unique. The messaging is also great and can be used by anyone.

Cons

It sometimes gets automatically logged out.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
2
Ease of Use
2
Customer Support
0

2.0
Reviewed on 7/10/2024

Inferior to Microsoft Teams

Pretty bad. I only use it because it's the main meeting product at my client, but I would always prefer Microsoft Teams.

Pros

The fact that you can have a 'personal space' that people can join. That is a nice touch.

Cons

Everything else. Sound quality is bad, I can't mute other people, it doesn't automatically grab my system mic and webcam.

Gopal Ji
Gopal Ji
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

4.0
Reviewed on 10/08/2024

" Cisco webex - A convenient app for online meetings."

Overall, it's a go-to application for video conferencing and meetings. It incorporates various features such as screen sharing, meeting recording, and virtual backgrounds. It has a good user interface, but there is still room for improvements.

Pros

"It is a convenient video conferencing platform that can be used on both PCs and mobile devices. It handles video conferencing with good audio and video quality, with minimal lag and disruptions.

Cons

Its pricing is on the higher side as compared to other video conferencing platforms . The mobile app is good but various features are not available which are in pc.

Erik
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 19/10/2024

Webex a complete, robust and stable web meeting platform

We use webex for long time, and I don´t have any complaint

Pros

A very complete, robust and stable webmeeting platform

Cons

Price, at least the last time I used, the prices were high compared with the competitors

Er Avinash
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
4

4.0
Reviewed on 13/11/2024

Cisco offered product

My overall experience on webex suite is one of the best meeting platform experience till now , the functionalitiesare designed in such a way that it makes work very easy and looks good as well.

Pros

1. Very premium and attractive platform for complete management.
2. Features and functionalities are just wow to connect and link with the customers.
3.Calendar invites , meeting sharing and details sharing are easy and super hassle free.

Cons

1. Costly and less popular in organization.
2. Although the performance is good but it crashed easily whenever system encounter little CPU issues or spikes.

José Rubens
  • Industry: Religious Institutions
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 30/09/2024

Web Suite is complete

This product is robust, and I never had an issue using it.

Pros

This product is quite easy to use and perfect for meeting rooms. The net traffic is good to use in transit.

Cons

Especially, I use and like to make meetings and remote support.

Nagharjun
Nagharjun
  • Industry: Computer & Network Security
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 5/11/2024

Best for Official meetings

Overall good tool for official meeting purposes

Pros

Good for business meeting and on call support, for video meetings picture is crystal clear

Cons

Some times audio might be reconnecting if net speed is little low

Tiffany
  • Industry: Consumer Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 17/12/2023

Communication Made Easy

I love it as a tool to rapidly be able to communicate efficiently with consumers or other employees relaying important impacting information

Pros

I love how easy it is to operate, and navigate all while making communication working with other employees remotely a breeze.

Cons

The few times it would freeze or experience technical issues

Carlos
  • Industry: Translation & Localisation
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 8/03/2024

Using Webex for internal communications and developing not-in-person meeting closeness.

Webex facilitated seamless internal communications, fostering a sense of closeness in our remote meetings that mirrored in-person interactions, enhancing teamwork and efficiency across the board.

Pros

Reliability, fastness, and ease of use. We could have communications with users who need a reliable connection to secure data and avoid unwanted interference.

Cons

I´ve been happy with this product and have had no issues with it.

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