About Confluence

Confluence is a project management solution that enables organizations to create, collaborate, organize and review project documents. The system offers both cloud-based and on-premise deployment. Confluence’s editor feature allows employees to create content such as meeting notes, product requirements and research reports. The solution enables managers to review and share feedback in documents themselves. Confluence’s knowledge management module provides users with a centralized repository to access and search relevant content according to project requirements. The system lets managers restrict access to confidential data and collaborate within closed groups. Users can publish, organize and access company information in a central location. Confluence's task management feature allows managers to delegate, monitor and track changes to tasks assigned to each employee. The task management feature updates managers with status on tasks that are completed, impending, or overdue. The software integrates with JIRA to enable project transparency.
Confluence Software - Confluence on mobile
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Confluence Software - Confluence project page
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Confluence Software - Confluence comments
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Confluence pricing

Confluence has a free version and does not offer a free trial. Confluence paid version starts at US$5.16/month.

Starting Price:
US$5.16/month See pricing details
Free Version:
Yes
Free trial:
No

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Confluence Reviews

Overall rating

4.5
Write a Review!

Feature rating

Value for Money
4.3
Functionality
4.4
Ease of Use
4.2
Customer Support
4.3
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All Confluence Reviews

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3,543 reviews
Sebastian
Sebastian
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 12/11/2024

Simplicity of process and integration of resources in one program.

All in all, we conclude that Confluence is a really helpful software when it comes to project management within a team. For that reason, I believe that the key advantage of is simplicity and the ability to edit it in collaboration with others simultaneously.

Pros

The best aspect of Confluence that I have found is that it is really easy to use and very friendly. This software is very convenient for use by anyone, including the first time user of this kind of applications. I also like the potential of making and editing content that is shared and I also believe that communication as well as teamwork are enhanced.

Cons

But the thing that I did not like most is that I sometimes get the feeling that the tool is rather limited in what it does allow me to change. I want more configuration possibilities, so that it would be possible to fit the software to the needs of my workshop.

Karthika
  • Industry: Computer Software
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 9/12/2024

Confluence - great application documentation tool

Confluence is being used by various software application teams and my experience has been great with documenting solution documents.

Pros

Confluence is a great tool to write software applications documentations, organize them in Team folder, having pages, whiteboards, Database of related documents grouped together. Easy to search and write structured contents with great formatting.

Cons

Its easy to create tables in confluence pages. But its hard to control the table formatting which comes with default template and size. There can be more technical symbols and drawing features.

Alternatives Considered

Microsoft SharePoint

Reasons for Switching to Confluence

It is great for easy usage and search features are very good.
Martin
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
2
Ease of Use
1
Customer Support
1

2.0
Reviewed on 10/09/2024

Would not recommend to use it in the SaaS version

It is working most of the time, with several outages in the past months.
We were forced to migrate from the on-prem to the SaaS version. The on-prem version was very good, the SaaS software is a mess in terms of ensuring information security and has way worse usability.

Pros

Concurrent editing is still possible in the SaaS version.

Cons

Has advertisements for other products in the menu.
You have no sufficient control over the 3rd party features the users can see and use.
It's a nightmare to document its use according to GDPR rules.

Verified Reviewer
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 18/09/2024

Great tool for documentation and collaboration

I've been a user and administrator of confluence for 15 years. I've scaled it up from 200 users in a department to over 25000 users across an entire organisation.

Pros

Confluence is a well established, feature rich, easy to use and highly scalable collaboration tool. It makes writing and sharing documentation very easy. There is a vast library of (mostly paid for) plugins that can customise the experience.

Cons

It's expensive and the plug in system ramps up the cost considerably as well. Plugins have a habit of launching for free but after some time they start charging.
(usually shortly after you realise it's indispensable). They make it hard to remove and replace plugins.
Th search facility is not configurable and heavily weights results to more recent documents.

Somnath
  • Industry: Information Services
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 21/11/2024

One stop content management solutions

I am using Confluence in my last organization aswell is in current org.i have created many space and published it internal users.its features like structure content tree,page versioning,whiteboard etc give flexible user to customized their content with diagram and pic.

Pros

Confluence is one of the best widely used content management web application,which help corporates and enterprise team to manage and maintain lots of internal and external content.many features like its own space,personalized feeds and community hub mske it more adorable to use.

Cons

Nothing as such,its adding its new features and upgrade user experience based on feedback.

Ashish
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

4.0
Reviewed on 28/11/2024

Seamless Documentation

Pros

What I liked most about Confluence is its seamless collaboration features. The real-time editing and comment functionalities make it incredibly easy for my team to work together on documentation. The integration with other Atlassian tools like Jira adds even more value.

Cons

One thing which felt hard for me while using confluence is to find docs from different spaces when too many spaces and docs are there. I think the main reason is that it would take time to arrange and keep the docs in correct places and name it correctly.

Guy
  • Industry: Construction
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

5.0
Reviewed on 30/11/2024

Almost perfect

My Confluence experience has been good with it's markdown support and easy to copy and paste screenshots into pages make it great to add a visual addition to documentation

Pros

Easy to use, ready to go templates for writing your documentation, and Confluence AI helps improve the tone of the writing.

Cons

It's table of contents isn't my favourite and wish there was an easier way to group related articles together.

Purna
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for Free Trial
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5.0
Reviewed on 15/11/2024

A Powerful Collaboration Tool for Teams Using Atlassian

It is a great tool for teams already in the Atlassian ecosystem. Though the free features are limited, Its integration with other Atlassian tools like Jira makes it a great product.

Pros

It simplifies real-time collaboration with multiple team members. It also has a good integration with another great tool, Jira, which makes project discussions easier.

Cons

The free features are quite limited, this can restrict usability for teams not using premium plans.

Verified Reviewer
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
3
Customer Support
0

5.0
Reviewed on 19/12/2024

Feature Rich Doc Management

I use it in conjunction with Jira, and I tag my documentation both ways in order to connect the actual tasks in working on along with the documentation for the task.

Pros

It is configurable and rich with features, from tables to visualization to storing various document types.

Cons

It takes some training or being a superuser to know how to document something and make it visually appealing.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 10/11/2024

Confluence review

Pros

Confluence is a good addition for Jira, which makes collaboration easier

Cons

Confluence makes development experience better; we can have all documents and artifacts in one place

Rachel
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
3
Customer Support
0

4.0
Reviewed on 18/07/2024

Robust Content Management Tool with lots of potential

Overall, it is a great tool with really great features and different capabilities that have allowed my team to really lean into content management. Would recommend this to other companies!

Pros

Confluence is our go-to content management and knowledge based tool. The ability to create spaces by team or departments is really useful and my favorite feature is the ability to give permission by page instead of just by space. We have a main team focused on maintaining our knowledge base, but it's helpful that we can also assign unique individuals who are subject matter experts to also help that team update the content.

Cons

At times it feels like Confluence may be a bit too robust. It's a great content management system, but can sometimes over complicate a search for a particular page. It can take some time to locate the page you are looking because so many results pop up. You have to weed through the results to find the one you're seeking.

james
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
5
Customer Support
2

4.0
Reviewed on 11/03/2024

As a user and an admin what do i like or dislike

great go do business tool and used industry wide, has issues such as very slow support and lack of features which can be expanded with costly plugins

Pros

the ability to control used access is great and to manage different spaces for different situations. we have also been able to use confluence to drive content on hosted web sites driven from confluence spaces with the help of plugins

Cons

plugins are costly, and to make full use you need to use them. These seems to be charged based on how many users you have in confluence rather than how many who would use the plugin. this makes it expansive and there is no way of restricting a plugin to a user group

Alternatives Considered

Zendesk Suite

Reasons for Switching to Confluence

easier to use that other options available are the industry standard as well as coming with Jira
Charles
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 30/09/2024

My Confluence Experience

Confluence has helped my team increase effective communication and the use of its friendly tools in knowledge sharing.

Pros

Confluence is a very robust and powerful tool that makes knowledge sharing and documentation easy

Cons

Once you use any external ad-ons, the pricing increases

Verified Reviewer
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 11/07/2024

Best tool for project documentation and management

excellent
simple and easy blogging, documentation, project notes and project planning can be done

Pros

Proper structure,
Main page and child pages structure is very good
Inbuilt search option is very helpful

Cons

nothing as of now, it is really very helpful in terms of secure data exchange across teams and team members

veronica
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 20/05/2024

Benefits of using confluence

In general I liked it a lot, I think it is easy to use, understand and has a very pleasant interface for the user

Pros

What I like most is the way I can organize the information and that the entire team can access it easily, quickly and safely.

Cons

I would like to be able to have or see a work plan in real time, to be able to not only manage the documentation but also the progress of the project

Wilcox
  • Industry: Legal Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 18/09/2024

The place to look for documentation and indepth analysis

Pros

It has well implemented page tree which makes it easy to find required content documentation.It makes it easy to create and manage documentation for knowledge base collaboration.It has good import/export capabilities and also browser extension works really well.

Cons

Two issues I've encountered with Confluence are the limitations on customization,which prevents me from making any adjustments and the restricted offline access.

Siddharth
Siddharth
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 7/04/2024

Usefulness of confluence in our organization

Overall confluence is an helpful application as it supports various devices and also provide data security for our data stored in there. It is a useful documentation and knowledge tool and easy to use in general.

Pros

Enables user to publish, store and share different content in the space. We use this to store our product and implementation related documentation which is helpful for new employees who join the team or revisit old methods. Blogs can be published shared with specific access and share with features such as likes,comments etc.

Cons

Navigation is somewhat difficult and causes confusion at times as we have many team and many branches, sub-branches, libraries it gets harder to navigate. Access controls are limited in customisations.

Calvin
  • Industry: Automotive
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 2/04/2024

Confluence - User Knowledge base

I do not find myself going back to our knowledge base very often because I am typically part of the initial user training on new products and I take my own notes, But that is the beauty of the product. Even after long gaps in using the software I am able to go back into it and be productive and that is what I want in a knowledge base tool.

Pros

Its ease of use and low barriers of entry

Cons

Confluence is just a little different in how it accomplish a task, when compared to SharePoint, which means that a user well versed in SharePoint may struggle a little more than a newbie, just because they need to unlearn a few processes, which often makes those long term SharePoint users a little disenchanted by the product, but once they get over the learning curve, user acceptance on the product is very high.

Heather
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
3
Customer Support
0

4.0
Reviewed on 23/10/2024

Confluence makes knowledge sharing easy

It is a great solution to our knowledge sharing problems. We use it like an intranet to house policies, updates, documents and calendars in one central spot and it has worked really well in helping employees find the information they need without having to ask

Pros

It is a really quick and easy way to share knowledge share documents and collaborate with your team. It enables us to inform our whole business of processes in a streamlined way

Cons

The UI can be difficult to figure out. Features arent necessarily where you would expect them and I think more work could be done around organizing folders and pages

Joseph
  • Industry: Nonprofit Organisation Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 2/07/2024

Robust Tool for Shared Collaboration

Pros

I like that Confluence offers a central repository for creation of unlimited communication channels which makes it to collaborate on projects.

Cons

There’s nothing that I come across as a flaw on Confluence.

Nikki
  • Industry: Staffing & Recruiting
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 4/03/2024

Easy Confluence

Confluence helps with my daily work as it is one of our resources and tool in the office. Just one click and I can easily find what article I need.

Pros

What I like t most about Confluence is that it is very user-friendly, easy to navigate, and very helpful when it comes to knowledge needs.

Cons

There is honestly nothing to be disliked with Confluence.

Vivan
  • Industry: Automotive
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 25/09/2024

Great software for teams

It's great. Besides small UI issues that can be boiled down to personal preference, it's the perfect software for its use-case.

Pros

A great platform to store all team knowledge. It's user-friendly and allows for easy editing and consistent formatting. You can also share very easily.

Cons

The search function doesn't always give you what you're looking for.

Verified Reviewer
  • Industry: Financial Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
3

4.0
Reviewed on 16/09/2024

Strong Collaboration Platform with Some Usability Challenges

It’s an effective tool for centralizing documentation and facilitating collaboration across teams. I’ve found it particularly useful for creating and maintaining project documents.

Pros

What I liked most about Confluence was its ability to foster collaboration and knowledge sharing across teams.

Cons

What I liked least about Confluence was that it could sometimes feel a bit clunky, especially when dealing with complex formatting.

Verified Reviewer
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

4.0
Reviewed on 8/05/2024

The knowledge management platform of choice, in my workplace.

Pros

Confluence's huge customization capacity is its key strength and it is what I cherish most about it. As a user, I have the option to create my own customized workflow , using the in-built templates on Confluence. By doing the aforementioned, it is easy to continuously adapt Confluence to the unique needs of I and my team, thereby boosting day to day work productivity.

Cons

When I am updating pages simultaneously with other users, the page content is never updated in real time.

Abegail
Abegail
  • Industry: Consumer Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 4/04/2024

Confluence is Good!

If you are looking for one of the best knowledge base this is for you.

Pros

I am working now and one of our tools for escalation and documentation is confluence. I can say it was easy to find solution.

Cons

There's a lot of updates everyday in my email.

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