About Confluence

Confluence is a project management solution that enables organizations to create, collaborate, organize and review project documents. The system offers both cloud-based and on-premise deployment. Confluence’s editor feature allows employees to create content such as meeting notes, product requirements and research reports. The solution enables managers to review and share feedback in documents themselves. Confluence’s knowledge management module provides users with a centralized repository to access and search relevant content according to project requirements. The system lets managers restrict access to confidential data and collaborate within closed groups. Users can publish, organize and access company information in a central location. Confluence's task management feature allows managers to delegate, monitor and track changes to tasks assigned to each employee. The task management feature updates managers with status on tasks that are completed, impending, or overdue. The software integrates with JIRA to enable project transparency.
Confluence Software - Confluence on mobile
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Confluence Software - Confluence project page
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Confluence Software - Confluence comments
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Confluence pricing

Confluence has a free version and does not offer a free trial. Confluence paid version starts at US$5.16/month.

Starting Price:
US$5.16/month See pricing details
Free Version:
Yes
Free trial:
No

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Confluence Reviews

Overall rating

4.5
Write a Review!

Feature rating

Value for Money
4.3
Functionality
4.4
Ease of Use
4.2
Customer Support
4.3
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All Confluence Reviews

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3,543 reviews
Naveen
Naveen
  • Industry: Computer Software
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4.0
Reviewed on 6/01/2025

Scalable and Enhanced Team collaboration tool

I have been using confluence since last 6 years

Pros

Confluence is a Scalable and Enhanced Team collaboration tool that centralizes documentation, project planning, team communication.

Cons

Confluence is bit complex for new users as it has steep learning Curve and also tool has limited formatting options

Karthika
  • Industry: Computer Software
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 9/12/2024

Confluence - great application documentation tool

Confluence is being used by various software application teams and my experience has been great with documenting solution documents.

Pros

Confluence is a great tool to write software applications documentations, organize them in Team folder, having pages, whiteboards, Database of related documents grouped together. Easy to search and write structured contents with great formatting.

Cons

Its easy to create tables in confluence pages. But its hard to control the table formatting which comes with default template and size. There can be more technical symbols and drawing features.

Alternatives Considered

Microsoft SharePoint

Reasons for Switching to Confluence

It is great for easy usage and search features are very good.
Boryana
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
2
Ease of Use
4
Customer Support
0

3.0
Reviewed on 9/01/2025

Old and clunky, doesn't allow live documents

Pros

It's simple, no need to worry much about colours, formatting, etc

Cons

Main drawback - to this date I haven't found a way to have live documents uploaded, meaning every time something changes - I need to upload a new version. Many of the documents are net being previewed (you cannot even view them online), so you have to download them.

Verified Reviewer
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 18/09/2024

Great tool for documentation and collaboration

I've been a user and administrator of confluence for 15 years. I've scaled it up from 200 users in a department to over 25000 users across an entire organisation.

Pros

Confluence is a well established, feature rich, easy to use and highly scalable collaboration tool. It makes writing and sharing documentation very easy. There is a vast library of (mostly paid for) plugins that can customise the experience.

Cons

It's expensive and the plug in system ramps up the cost considerably as well. Plugins have a habit of launching for free but after some time they start charging.
(usually shortly after you realise it's indispensable). They make it hard to remove and replace plugins.
Th search facility is not configurable and heavily weights results to more recent documents.

Somnath
  • Industry: Information Services
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 21/11/2024

One stop content management solutions

I am using Confluence in my last organization aswell is in current org.i have created many space and published it internal users.its features like structure content tree,page versioning,whiteboard etc give flexible user to customized their content with diagram and pic.

Pros

Confluence is one of the best widely used content management web application,which help corporates and enterprise team to manage and maintain lots of internal and external content.many features like its own space,personalized feeds and community hub mske it more adorable to use.

Cons

Nothing as such,its adding its new features and upgrade user experience based on feedback.

Ashish
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

4.0
Reviewed on 28/11/2024

Seamless Documentation

Pros

What I liked most about Confluence is its seamless collaboration features. The real-time editing and comment functionalities make it incredibly easy for my team to work together on documentation. The integration with other Atlassian tools like Jira adds even more value.

Cons

One thing which felt hard for me while using confluence is to find docs from different spaces when too many spaces and docs are there. I think the main reason is that it would take time to arrange and keep the docs in correct places and name it correctly.

Guy
  • Industry: Construction
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

5.0
Reviewed on 30/11/2024

Almost perfect

My Confluence experience has been good with it's markdown support and easy to copy and paste screenshots into pages make it great to add a visual addition to documentation

Pros

Easy to use, ready to go templates for writing your documentation, and Confluence AI helps improve the tone of the writing.

Cons

It's table of contents isn't my favourite and wish there was an easier way to group related articles together.

Moran
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 6/01/2025

It provided us with a comprehensive and integrated knowledge base, which made it easy for us...

Confluence has enhanced our organizational capabilities through main and sub-spaces that maintain the continuity of documentation and updates.

Pros

Confluence features organized spaces for data management that simplify the coordination of workflow between all departments, maintains the centralization of documentation and the integrity of reviews. I loved how Confluence ensures that information is continuously accessible to everyone in real time and the ease of adding and formatting content, whether at the level of reports or interactive panels. Confluence always makes content more attractive and makes it easy for the team to browse and add notes. I loved the advanced search options that allow access to any document or information with extreme ease.

Cons

Confluence is distinguished by its multiple options that organize the workflow and support the creation of reports without errors.

Verified Reviewer
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
3
Customer Support
0

5.0
Reviewed on 19/12/2024

Feature Rich Doc Management

I use it in conjunction with Jira, and I tag my documentation both ways in order to connect the actual tasks in working on along with the documentation for the task.

Pros

It is configurable and rich with features, from tables to visualization to storing various document types.

Cons

It takes some training or being a superuser to know how to document something and make it visually appealing.

Verified Reviewer
  • Industry: Market Research
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
3
Customer Support
0

4.0
Reviewed on 18/11/2024

Great for Collaboration

Pros

This application is great for collaboration.

Cons

the features can get complex and a bit confusing.

Jayson
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
3

4.0
Reviewed on 8/06/2024

Jira and Confluence - Solid Project Management Tools

Really enjoy this product. Would buy it again!

Pros

I greatly enjoy the Kanban views, and ability to easily set up reporting across teams/boards. It's fairly easy to customize. Planning Sprints and seeing burn down reports is also very easy with this tool.

Cons

There really isn't much I dislike. I haven't used it for Resource Management so if you need to be able to do that ...I'm not sure if this is the tool for you.

Tony
  • Industry: Telecommunications
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

4.0
Reviewed on 14/09/2024

Confluence works well along with Jira for our development team.

Pros

For our development team, Confluence is an intuitive platform that just works!
It's easy to use, more performant than Sharepoint and has great Jira (the other essential tool we use for Agile project management) integration, given that both tools are from Atlassian.

Cons

Search accuracy needs to be improved. Page insights require additional licensing.

Charles
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 30/09/2024

My Confluence Experience

Confluence has helped my team increase effective communication and the use of its friendly tools in knowledge sharing.

Pros

Confluence is a very robust and powerful tool that makes knowledge sharing and documentation easy

Cons

Once you use any external ad-ons, the pricing increases

Mark
  • Industry: Design
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

5.0
Reviewed on 7/11/2024

Effective way of recording design history and decisions

Confluence made the recording of our UX delivery from Discovery to Beta really easy, so that people joining the project, stakeholders or future teams working on the same service can review the decisions we made and the evidence to back them up.

Pros

It was an effective tool for logging reasons, process and the development of an agile UX delivery from Discovery to Beta - logging design histories, decisions and changes in a way that was easy to navigate.

Cons

Not much to add here - search functions and labelling worked well, and it was easy to use when creating the documentation too.

Liron
  • Industry: Gambling & Casinos
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

5.0
Reviewed on 3/10/2024

A good experience with Confluence

My experience with Confluence was across multiple companies, so I saw the evolution of the product. in general it's a good tool to store your companies knowledge center, it has both on prem and saas solutions and it has a very short onboarding time.

Pros

Confluence has enabled myself and my team to keep a single point of reference where you can always count on to have the latest enterprise data, it's very reliable and has very good search capabilities shortenning the time to find a piece of information.

Cons

It works best when you have the whole package of Atlassian which includes Jira and Bitbucket,
It also has good integration with other tools but best all the tools to come from one "home".

Ahmed
  • Industry: Import & Export
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 12/09/2024

Confluence Has Exceptional Capabilities that Promote Teamwork

I love the efficiency of Confluence.
The experience I have with Confluence is incredible.

Pros

This is a digital workspace that enables us to work as a team.
I like how Confluence has been promoting collaboration at our workplace.

Cons

I am impressed by the flawlessness of Confluence.
Confluence is so amazing and powerful.

Sebastian
Sebastian
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 12/11/2024

Simplicity of process and integration of resources in one program.

All in all, we conclude that Confluence is a really helpful software when it comes to project management within a team. For that reason, I believe that the key advantage of is simplicity and the ability to edit it in collaboration with others simultaneously.

Pros

The best aspect of Confluence that I have found is that it is really easy to use and very friendly. This software is very convenient for use by anyone, including the first time user of this kind of applications. I also like the potential of making and editing content that is shared and I also believe that communication as well as teamwork are enhanced.

Cons

But the thing that I did not like most is that I sometimes get the feeling that the tool is rather limited in what it does allow me to change. I want more configuration possibilities, so that it would be possible to fit the software to the needs of my workshop.

Wilcox
  • Industry: Legal Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 18/09/2024

The place to look for documentation and indepth analysis

Pros

It has well implemented page tree which makes it easy to find required content documentation.It makes it easy to create and manage documentation for knowledge base collaboration.It has good import/export capabilities and also browser extension works really well.

Cons

Two issues I've encountered with Confluence are the limitations on customization,which prevents me from making any adjustments and the restricted offline access.

Lucien
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 13/05/2024

Confluence is a robust tool for world-class engineering/product teams to create

Confluence is a critical tool for significant documentation from an engineering/product standpoint. I don't think it will be the only tool fast agile businesses will use for documentation but it is still best in class for engineering functions.

Pros

Confluence is the most trusted documentation player in the game. We use Jira for our engineering task management so naturally, the seamless vertical integration between the two tools is excellent. Confluence has an excellent template library and perhaps most importantly, the performance is always reliable. We can't use tools like ClickUp due to bugs and performance issues for long significant PRDs. The collaboration on confluence is excellent and permissions around editing is also important.

Cons

Confluence is quite clunky (much like Jira). The ability to edit isn't as easy as ClickUp or Notion and that can get frustrating when you're trying to make changes quickly.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
4

4.0
Reviewed on 12/03/2024

Confluence: Streamlining Collaboration and Knowledge Management

Pros

Confluence excels in collaboration and knowledge management among teams in the organization. It acts as a document center where answers to most respective questions or issues are answered by peers saving tons of time.

Documentation of a specific process allows new joiners to quickly understand the by just looking into the documentation instead of assigning a resource to help them understand the whole process. It is a great platform for productivity.

Cons

Editing the documents can be made just like Microsoft Word and duplicating all its features could be great because almost all use Word to edit documents.

Heather
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
3
Customer Support
0

4.0
Reviewed on 23/10/2024

Confluence makes knowledge sharing easy

It is a great solution to our knowledge sharing problems. We use it like an intranet to house policies, updates, documents and calendars in one central spot and it has worked really well in helping employees find the information they need without having to ask

Pros

It is a really quick and easy way to share knowledge share documents and collaborate with your team. It enables us to inform our whole business of processes in a streamlined way

Cons

The UI can be difficult to figure out. Features arent necessarily where you would expect them and I think more work could be done around organizing folders and pages

Catherine
Catherine
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 31/05/2024

Positive Review in Confluence

Highly recommended save a lot of time. You can easily create your own page to your company and your team.

Pros

What I like the most about confluence is user friendly. You can create a page that your colleague can access. Update anytime you want then publish automatically.

Cons

You have an account provided by your IT of your employer

Sabine
  • Industry: Retail
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

4.0
Reviewed on 8/07/2024

Daily confluence use in a digital testing team

As manager Confluence helps me and my team to collabrate easily and to create a solid knowledge base

Pros

Very easy to familiarize with and to use

Cons

The display of the inserted file that are not well attractive

Magdalena
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 12/06/2024

Excellent for shared knowledge base

Excellent, transformed the world of agile delivery - every business should have this!

Pros

Perfect way to store documentation in a single repository. Seamlessly integrates with Jira (another one of the Atlassian suite products), bridging the gap between content sharing and delivery. Documents can be as public or as private as you like in seconds. Can be altered to your needs and be as complex or as clean as fits your needs.

Cons

I actually can’t think of much I dislike, can’t even remember what life at work was before confluence :d

Vivan
  • Industry: Automotive
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 25/09/2024

Great software for teams

It's great. Besides small UI issues that can be boiled down to personal preference, it's the perfect software for its use-case.

Pros

A great platform to store all team knowledge. It's user-friendly and allows for easy editing and consistent formatting. You can also share very easily.

Cons

The search function doesn't always give you what you're looking for.

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