--- description: Review of ShipRelay Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ShipRelay | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Warehouse Management Software](/directory/251/warehouse-management-system/software) > [ShipRelay](/software/428702/shiprelay) # ShipRelay Canonical: https://www.softwareadvice.co.nz/software/428702/shiprelay > Designed for small to large eCommerce businesses, ShipRelay is a cloud-based platform that helps streamline order fulfillment processes via inventory tracking, carrier management, warehousing and more. It gives retailers the ability to control, modify, and personalize every element of the shipping and fulfillment process. Key features include kitting, stock control, reporting, data synchronization, price estimation, custom branding and product tags. Pricing is based on monthly subscriptions and support is extended via FAQs, email, phone and more. > > Verdict: Rated **1.0/5** by 3 users. Top-rated for **Features**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **1.0/5** | 3 Reviews | | Ease of Use | 1.7/5 | Based on overall reviews | | Customer Support | 1.0/5 | Based on overall reviews | | Value for Money | 1.0/5 | Based on overall reviews | | Features | 2.3/5 | Based on overall reviews | | Recommendation percentage | 0% | (0/10 Likelihood to recommend) | ## About the vendor - **Company**: ShipRelay ## Commercial Context - **Starting Price**: US$499.00 - **Pricing model**: Usage Based - **Target Audience**: 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - 3PL Management - Alerts/Notifications - Backorder Management - Barcode/Ticket Scanning - Barcoding/RFID - Customisable Reports - Data Synchronisation - Delivery Management - For eCommerce - Inventory Management - Inventory Optimisation - Inventory Tracking - Kitting - Mobile Access - Multi-Location - Order Fulfillment - Order Management - Order Processing - Order Tracking - Purchase Order Management ## Category - [Warehouse Management Software](https://www.softwareadvice.co.nz/directory/251/warehouse-management-system/software) ## Related Categories - [Warehouse Management Software](https://www.softwareadvice.co.nz/directory/251/warehouse-management-system/software) - [Inventory Management Software](https://www.softwareadvice.co.nz/directory/4490/inventory-management/software) - [Order Management Software](https://www.softwareadvice.co.nz/directory/1730/order-management-system/software) - [eCommerce Software](https://www.softwareadvice.co.nz/directory/4340/ecommerce/software) - [Order Fulfillment Software](https://www.softwareadvice.co.nz/directory/253/order-fulfillment-software/software) ## Alternatives 1. [Fishbowl](https://www.softwareadvice.co.nz/software/1700/fishbowl-inventory-scm) — 4.2/5 (1116 reviews) 2. [Easyship](https://www.softwareadvice.co.nz/software/59194/easyship) — 4.3/5 (278 reviews) 3. [Stamps.com](https://www.softwareadvice.co.nz/software/154423/stamps-com) — 4.4/5 (919 reviews) 4. [AutoDS](https://www.softwareadvice.co.nz/software/114513/autods) — 4.0/5 (173 reviews) 5. [ShipStation](https://www.softwareadvice.co.nz/software/235645/shipstation) — 4.6/5 (957 reviews) ## Reviews ### "Inventory Damage, Billing Discrepancies, and a Difficult Exit" — 1.0/5 > **MARION** | *21 February 2026* | Apparel & Fashion | Recommendation rating: 0.0/10 > > **Pros**: Their Shopify integration was fairly straightforward and reliable. During onboarding, the team was responsive and accommodating, and they agreed to support a number of different retailer connections without charging setup fees. > > **Cons**: We experienced significant issues with inventory condition, customer complaints, inventory counts that did not match reported quantities, billing clarity, and communication. After we ended the partnership, the inventory transfer process extended for weeks and left us without a substantial portion of our inventory during the holiday season. Additional charges were later assessed, and despite repeated requests, we were not provided with clear documentation explaining how those charges were calculated. > > We worked with ShipRelay for approximately 18 months. The onboarding process was fairly smooth, and we initially experienced good customer service and few accuracy/fulfillment issues we were aware of. Over time, however, we experienced increasing customer service, SOP, and communication issues that led us end our business relationship with ShipRelay. Inventory that had been sent in clean, sellable condition was later returned damaged and, in some cases, unsellable. We also identified discrepancies between packing slip quantities and the units physically received during our transfer out. The exit process took over two months, and much of our inventory was unavailable during the holiday sales season as a result. Billing became difficult to reconcile, and included newly introduced charges that had not previously been invoiced. The combined inventory issues, reconciliation discrepancies, and shipment delays created significant financial impact for our business. Once fulfillment was transitioned back in-house, those quality-control issues ceased. ----- ### "Not worth the effort, find another alternative" — 1.0/5 > **Pablo** | *22 January 2026* | Consumer Goods | Recommendation rating: 0.0/10 > > **Pros**: Their Shopify integration is decent and generally worked smoothly for syncing inventory which made setup and basic tracking easier > > **Cons**: Their operations are consistently disorganized. No matter how detailed our SOPs were or how many meetings we held to align on procedures, Execution rarely matched what was agreed to once work actually began. We repeatedly had to re-explain the same requirements, monitor issues that shouldn’t have required oversight, and step in to correct mistakes. It created ongoing delays, extra internal workload, and a lack of confidence that returns were being handled accurately without constant follow-up. We also struggled with inconsistent guidance from \[sensitive content hidden\] . When we asked for clarity on standard procedures, the answers were often vague, and when we implemented SOPs based on that direction, we were later told those steps weren’t standard. This made it difficult to set expectations and created avoidable backtracking. On top of that, the communication style in those exchanges sometimes made it harder to resolve issues efficiently. ----- ### "Felt like a worst-case scenario" — 1.0/5 > **Danielle** | *24 February 2026* | Apparel & Fashion | Recommendation rating: 0.0/10 > > **Pros**: We found Shiprelay helpful and supportive at first. Connecting our Shopify store to the app was pretty simple, and \[sensitive content hidden\] was personable and responsive during the sales and onboarding process. > > **Cons**: As time went by, communication become more difficult, and we started experiencing customer complaints, delays, and inventory receiving and reconciliation issues. When we ended the relationship, it took much longer than we expected to get our inventory back and we struggled to get clear explanations for unexpected charges. > > We started with ShipRelay after a strong reference, and at first things ran smoothly. Unfortunately, we began running into customer complaints, inbound inventory and supply shipments marked “delivered” and signed for by warehouse staff that we were later told were not received and were not reflected in inventory, and processing delays. We also struggled with communication from one of the \[sensitive content hidden\], which often felt dismissive and made working through issues more difficult. When we decided to move on, it was weeks before our inventory shipped, and we were also billed for preparation and exit fees that were substantially higher than we expected based on prior rates. Despite repeated requests, we did not receive clear documentation explaining those amounts. We also were told we would be billed for onboarding charges that had not been agreed to or invoiced at the time of onboarding months previously. As founders, the entire exit process felt like a worst-case scenario and created significant stress and disruption for our business, and we want others to be aware of our experience when making fulfillment decisions. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/428702/shiprelay) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data