4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About Caterease

Caterease Software is the most popular catering and event planning application available with over 50,000 users worldwide. Because of its flexible design and optional packages, Caterease is the perfect solution for event management businesses of any size. Our wizard-driven data-entry tools take the effort out of booking events and entering other information – helping you avoid wasteful repetitive typing and costly mistakes. Create detailed parties in moments – complete with comprehensive menus, optional staff lists, ingredients or equipment packing lists and all other important details. Or let your customers book their own events with our powerful online ordering platform. Preserve your company’s unique branding by creating custom event print layouts, or choose one of our professionally designed templates for a quick and polished look. Build custom email templates that automatically merge information pertaining to a client or a party and automatically attach any number of prints or other files. Collect payments instantly with our powerful HPay Payment Processing platform, backed by leading financial institutions such as JP Morgan Chase or Worldpay by FIS. Store tokens of credit cards on file for multiple payment processing, or send payment links to customers to allow them to enter card or ACH electronic fund transfer information. Review and track information using handy, familiar calendar tools as well as flexible reports and customizable queries. Any details about your business can be analyzed easily and instantly – with results prints as custom reports or exported in a variety of formats. Get all the assistance you need from our knowledgeable, US-based support and training teams – including free onboarding classes for new users as well as ongoing training options for existing clients. Free support and free updates are provided as part of your software subscription. Take the work and the worry out of your busy workday with the most powerful catering and event planning program available. Discover automation made easy with Caterease Software.
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Caterease pricing

Caterease does not have a free version but does offer a free trial. Caterease paid version starts at US$99.00/month.

Starting Price:
US$99.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Caterease

Better Cater

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ChefMod

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Goodshuffle Pro

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Total Party Planner

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Curate is the platform for event professionals looking to save time and increase profits through streamlined processes....

Caterease Reviews

Feature rating

Value for Money
4.1
Functionality
4.2
Ease of Use
4.3
Customer Support
4.5
5 reviews of 103 View all reviews
Shirley
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/07/2018

We have used this software since 2000 and LOVE the ease of use and customer support

Happy Customers!!!

Pros

Ease of use, professional quality documents for our customers, Customer service is always very helpful

Cons

I can't think of a thing we don't like about the software we use it daily and have never had any issues - this is truly the easiest and most complete software to manager our catering business

Danny
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/08/2018

I Never Want For Anything

I really do love this system. You can check overlapping of events.. it has flags that identify each event as
"Tentative" if they have not yet committed, "Definite" if they have and other important markers. You can customize HOW you want to see or view most things. I really could not imagine that anyone would not just
love this system.

Pros

It covers just about anything you could want it to do. There have only been a few things ever I wished
it could do and it couldn't. It is easy to use and reports are easy to obtain. I really love this software.

Cons

No Quickbooks interface. It would be nice to be able to transfer an invoice into the accounting system. Instead, I literally have to re-type every event over again into Quickbooks. This can be frustrating when you are receiving deposits or payments on events that are two or three years down the road and need to enter the event to apply the payment to it; along with all of the other daily invoices you have to do. And then keep up with all the menu / rental / room changes and updating THOSE in quickbooks.

I do wish the notes and comments section on events would automatically place the initials of whom ever made the comment and the DATE . This could be tied to your log in. Often times there could be 3 or 4 people working on an event and if they forget to put their name.. and the date.. you dont know who they
are. Also anyone can CHANGE or EDIT another persons notes or comments which I dont like. There is
an "audit report" you can produce that will tell you who did what... but its not that easy to read and it takes some experience of looking at it to understand what the report is telling you.

Response from Caterease

Danny, thank you for the nice review. I do want you to know that we DO have an awesome interface with both Quickbooks desktop and Quickbooks online. One click and you can send information to Quickbooks one event at a time or in batch. Please call your sales representative and they will set you up with it.

Replied 30/08/2018
Mark
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
3
Ease of Use
1
Customer Support
2

2
Reviewed on 9/03/2020

Outdated and not worth the money

I found over my two years with Caterease, the very tool I purchased had become more of a chore than a tool. Nothing about the application made my job easier. I spent more time inputting ingredients, menus, recipes, events, emails, and clients than I'd ever like to admit, and at the end of two years nothing ingredients didn't calculate on menus correctly, menus didn't calculate recipes correctly, and all of their templates for emails/prints/reports look like garbage.

Pros

Not much, really. Other than than storing contacts, there was not a single facet in Caterease that made the system easy to use for the end user what-so-ever. I would have been better off tracking events, ingredients, and inventory in Google Sheets for free instead of paying $1800 a year for Caterease.

Cons

From the top:
Logging in and lack of mobile availability: From a PC, you have to log into a citrix client before accessing your application. You can have the fastest PC on the planet and still have to rely on the speed of their Citrix server to get anything done (which isn't the best.) There is also a VERY bare-bones mobile "companion" app that is almost useless. You cannot add clients or events, adjust the calendar, etc. The only thing you can do is view your current calendar and contact list. And to make it worse, it doesn't store your password AND they have a forced password reset EVERY TWO WEEKS.

The application itself: It's very dated and not user friendly. What should take minutes takes upwards of an hour. Want to copy and paste inside the app? That's going to cost you $600 more a year for the "professional" version. Yes, you cannot copy, duplicate, or paste an event without paying for premium service. I already was paying $1800 a year, that's an insane markup for basic functionality. Everything looks like it was made in the Windows 98 era, and hasn't been updated since.

Reporting: Reporting is a joke. Very limited, very complicated, and overall useless. Again, unless you pay more!

Printing and emailing: Because the application runs through Citrix, printing is very complicated (even worse with wireless printing). Emails, you can create emails directly from Caterease, but it's a gamble if the email sends the caterease-generated attachment.

Alternatives Considered

Better Cater, ChefMod, Total Party Planner and Curate

Reasons for Choosing Caterease

I switched from Better Cater to Caterease hoping to spend less time and effort on admin tasks. Better Cater worked fine for what it was, but lacked features. Caterease promised more features, and then managed to mess up every single one of them to the point of being useless. I've switched to Curate and will never look back. It was a lateral move, I didn't spend any more or less money moving from Caterease to Curate. However, Curate is intuitive, user friendly, and the product support staff is on point.

Switched From

Better Cater

Reasons for Switching to Caterease

I don't know, but it was a mistake.

Response from Caterease

Unfortunately, there is a lot of inaccuracy in this post. First, Caterease utilizes the most current Windows technology. While this customer might not like Windows in general, a quick look at any video on our website shows that program screens perfectly reflect Windows 10 design. More importantly, there is no truth to the description here of features: passwords are controlled by the user and NEVER reset; copying is indeed included and offers more options than any other program; reporting is robust and the most substantial in the industry; printing and emailing are seamless. Obviously, in his frustration with Windows this customer just assumed facts that are not true. Please visit our website or contact our team to see the real program in action. We have only 1000 words to reply here, but a 5 minute webinar can demonstrate that all of these assertions are categorically false. We hope you'll see for yourself.

Replied 25/03/2020
Sol
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/11/2017

The program has revolutionized the ability to move from Mom & Pop to Corporate Seamlessly.

The software has changed my life and given me thousands of hours of time to better manage my business and my employees. Caterease has allowed me to take many companies from paper and pen to the cloud. Caterease has put many of my clients businesses back in their control.

Pros

The ease of use and windows familiar aspects of Caterease are perfect. Mark and the sales team have helped me as a food service consultant serve many of my clients needs. Customer Support is always available and knowledgeable. The software is not just a program but a catering operational system. I am able to customize so many parts that makes the system adapt to any company with comfort. I started using caterease years ago and the company has made updates many times and has made it exciting to look forward to. Years ago i would spend countless days and weeks making complex spreadsheets to calculate so many informational needs that i had to repeat weekly. Caterease has been built with so much functionality that my weekly repetitive work has dropped down to almost zero and my time as well as my employees time has spiked in productivity. This Software is priceless!!!!

Cons

What i like least about the software was that i had little access to information on events without my computer!! BUT they recently released the Caterease APP.... Now me and my team access event info on our phones and cant be happier.

Clarence
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/05/2018

Caterease has the best customer service!!

This software produces professional proposals, contracts, and invoices with ease that my staff and the clients love. It also produces very specific paperwork that helps my culinary team and event staff produce and orchestrate the best events possible. The friendly, efficient customer service at Caterease is exceptional!

Pros

We have used this amazing catering software for over 24 years! It has grown and evolved with the industry over the years and remains the best catering software on the market - that I have ever seen. This product pays for itself and the cloud based version allows my staff to work on the fly from any venue, which saves time and money. My staff loves using the Caterease program. The help desk is always friendly, efficient, knowledgeable, and far exceed my expectations of customer service in today's market. They truly go the extra mile!!

Cons

I do not have any cons for this product or the support staff - give it a try - you, your staff and your clients will be glad you did!

Response from Caterease

Thank you, Clarence, for your kind words. We really appreciate you taking the time out to share your experience with Caterease. We count ourselves lucky for customers like you. You get five stars in our book, as well!

Replied 28/05/2018

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