---
description: Review of Callbox Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Callbox | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

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# Callbox

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> Callbox is a cloud-based solution offering voice and video collaboration, customer relationship management (CRM), a contact center, and omnichannel capabilities. The system is suitable for businesses aiming to streamline costs and merge communications with other operational tools.

Callbox enables making and receiving external calls, call recording, and more. It also offers a connection with CRM and other systems, helping businesses to consolidate communications. Its key features include video conferencing for team collaboration, CRM for managing contacts and sales opportunities, and omnichannel customer engagement through channels such as WhatsApp.

The Callbox Contact Center provides comprehensive call center functionality. Businesses can oversee queues, access agent reports, and employ tools such as electronic point and call recording. Callbox offers redundancy options either in the cloud or on-premises to ensure stability for mission-critical solutions. It also includes an automated attendant with natural language speech and database integration to intelligently guide customers through menus.
> 
> Verdict: Rated **4.9/5** by 7 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 7 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.9/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: L5 Networks

## Commercial Context

- **Starting Price**: R$34.00
- **Pricing model**: Per User
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Portuguese
- **Available Countries**: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Portugal, Uruguay

## Features

- @mentions
- AI Copilot
- API
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Archiving & Retention
- Attendance Management
- Audio Calls
- Audio/Video Conferencing
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders

## Integrations (15 total)

- Bitrix24
- Dynamics TMS
- Fleeg
- Google Voice
- Google Workspace
- HubSpot CRM
- HubSpot Sales Hub
- HubSpot Service Hub
- Instagram
- Messenger
- Microsoft Teams
- Pipedrive
- RD Station
- ServiceNow
- Telegram

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Cloud PBX Software](https://www.softwareadvice.co.nz/directory/4757/cloud-pbx-software/software)

## Related Categories

- [Cloud PBX Software](https://www.softwareadvice.co.nz/directory/4757/cloud-pbx-software/software)
- [Cloud Communication Platforms](https://www.softwareadvice.co.nz/directory/4386/cloud-communication/software)
- [Call Center Workforce Management Software](https://www.softwareadvice.co.nz/directory/1855/workforce-management-optimization/software)
- [Unified Communications Software](https://www.softwareadvice.co.nz/directory/1556/ucaas/software)
- [Speech Analytics Software](https://www.softwareadvice.co.nz/directory/4646/speech-analytics/software)

## Alternatives

1. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (984 reviews)
2. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews)
3. [3CX](https://www.softwareadvice.co.nz/software/4936/3cx-phone-system) — 4.4/5 (465 reviews)
4. [GoTo Connect](https://www.softwareadvice.co.nz/software/2766/goto-connect) — 4.5/5 (668 reviews)
5. [inconnect](https://www.softwareadvice.co.nz/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)

## Reviews

### "Avaliação Callbox" — 5.0/5

> **Andre** | *13 November 2023* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: - Implantação do sistema na Companhia, que substituiu outra solução de mercado, foi rápida e não causou nenhuma interrupção no serviço de telefonia;
- A gestão dos recursos do sistema, através do painel de controle, é eficiente;
- O Callbox possui integração com o Teams e com ferramentas de CRM;
- As recepcionistas dos stands e escritórios possuem acesso a visualização do uso dos ramais da localidade, o que facilita a transferência de chamadas.
> 
> **Cons**: Não foram encontrados pontos negativos no uso do Callbox.
> 
> A contratação do Callbox foi importante para a Companhia em diversos aspectos.
Além das funcionalidades que não possuíamos no sistema anterior, como integração com o CRM e com o Teams, foi possível reduzirmos os custos de telefonia em mais de 50%. A gestão das linhas telefonicas e dos ramais também ficou mais eficiente.
Além disso, a L5 possui uma área de CS que realmente se preocupa com o cliente e que não mede esforços para viabilizar um projeto ou resolver possíveis problemas.

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### "Avaliação de Usuário" — 4.0/5

> **Luciana** | *27 November 2023* | Information Services | Recommendation rating: 9.0/10
> 
> **Pros**: \* Relatorios
\* Monitoramento 
\* intuitivo
> 
> **Cons**: \* Sensibilidade da interna..qq oscilações compromete o desempenho do atendente

\* A ferramenta nao tem arvores de classificação travada por produto.. isso gera um retrabalho enorme no final do mes pra ajustar
Ainda na classificação o % de classificação de chamadas eh baixo.. pois nao eh obrigatório.
> 
> Gosto muito da ferramenta call box.. eh uma ferramenta facil de manusear...
Mas acredito que podemos aproximar relacionamento para conhecer as novas funcionalidades e trazer novas experiências para o cliente.

-----

### "Callbox a ferramenta fácil para seu negócio" — 5.0/5

> **Jefferson** | *30 October 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Facilidade em configurar e suporte sempre disponível para auxiliar quando necessário.
> 
> **Cons**: Otimizar layout das telas administrativas/configuração
> 
> Em geral, de todas as aexperiências que tive é uma ferramenta que facilida o dia a dia de qualquer tipo de operação, facilidade e acessibilidade em desenvolver e criar conforme ser negócio precisa, caso não tenha a funcionalidade possuimos aberturas para buscar melhorias em conjunto com o time da L5

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### "Avaliação Callbox Grupo Bem" — 5.0/5

> **Djael David** | *30 October 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Suporte e facilidade de contato com gerentes para resolver situações criticas
> 
> **Cons**: Retorno de informações em algumas questões criticas

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### "Avaliação Callbox" — 5.0/5

> **Vinicius** | *26 September 2023* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: O que mais gosto no callbox é a facilidade no uso e administração, busca de relatórios e gravações tudo no mesmo portal, fora as diversas possibilidade de uso de softphone instalado, web, via api Google Workspace, entre outras.
> 
> **Cons**: Não há nada que eu não goste na aplicação callbox neste momento.
> 
> Hoje sou responsavel técnico do Software Cloud PBX, faço a administração de 550 ramais administrativos, atuo com esta ferramenta desde 2018.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/427356/callbox)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/427356-Callbox/> |
| en-AU | <https://www.softwareadvice.com.au/software/427356/callbox> |
| en-GB | <https://www.softwareadvice.co.uk/software/427356/callbox> |
| en-IE | <https://www.softwareadvice.ie/software/427356/callbox> |
| en-NZ | <https://www.softwareadvice.co.nz/software/427356/callbox> |

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