--- description: Review of Deepser Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Deepser | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Professional Services Automation Software](/directory/4135/psa/software) > [Deepser](/software/426975/deepser) # Deepser Canonical: https://www.softwareadvice.co.nz/software/426975/deepser Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/426975/deepser?page=2) > Deepser is the only 100% Italian Service Management platform with native AI capabilities, designed to help organizations simplify operations, improve service delivery and gain complete visibility across business processes. Trusted by more than 350,000 active users, Deepser combines Help Desk, IT Service Management, Enterprise Service Management, CRM and process automation in a single modular ecosystem that adapts to the unique needs of each organization. Built with a no-code approach and a high level of configurability, it enables companies to digitize and optimize workflows without the complexity, costs and limitations often associated with traditional enterprise platforms. Whether deployed in IT, Customer Service, Human Resources, Facilities Management or Operations, Deepser provides a flexible foundation for managing services through a unified and scalable platform. More than a traditional ITSM solution, Deepser was created to break down silos between departments and transform service management into a strategic driver of business performance. Its native AI capabilities support users and teams throughout daily activities by helping them find information faster, automate repetitive tasks and improve decision-making. Through intelligent agents, workflow automation and advanced knowledge management, organizations can reduce manual effort, accelerate response times and deliver a better experience to both employees and customers. The platform includes a comprehensive set of capabilities such as ticket management, asset management, CMDB, service catalog, CRM, SLA management, knowledge base, surveys, workflow orchestration and reporting, all connected through a centralized data model that provides a complete view of operations. This unified approach helps organizations increase efficiency, maintain governance and adapt quickly to changing business requirements. Developed and supported entirely in Italy, Deepser offers organizations a different approach to digital transformation. Instead of forcing companies to adapt to rigid software structures, the platform is designed to adapt to the way each business works. Its modular architecture allows teams to start with the functionalities they need today and expand over time without replacing systems or disrupting existing processes. Combined with rapid implementation, dedicated local support and continuous innovation, Deepser enables organizations to achieve measurable results faster while maintaining full control over their data, processes and service strategy. The result is a modern Service Management platform that empowers organizations to work smarter, improve collaboration across teams and create long-term operational value without the overhead and complexity of traditional enterprise solutions. > > Verdict: Rated **4.6/5** by 57 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 57 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Deepser - **Location**: Schio, Italy - **Founded**: 2017 ## Commercial Context - **Starting Price**: US$28.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Deepser offers a free 14-day trial. Please contact Deepser for pricing details. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (On-Premise) - **Supported Languages**: Dutch, English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - AI Copilot - AI Summarization - API - Access Controls/Permissions - Accounting Integration - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - Automated Responses - Automated Routing - Barcode/Ticket Scanning - Billable Items Tracking ## Integrations (21 total) - 3CX - AnyDesk - CTI - Connect - Datto RMM - Google Calendar - LDAP Manager - Mailchimp - ManageEngine OpManager - Microsoft 365 - Microsoft Azure - Microsoft Entra ID - Microsoft Intune - Microsoft Teams - Ninja ... and 6 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Professional Services Automation Software](https://www.softwareadvice.co.nz/directory/4135/psa/software) ## Related Categories - [Professional Services Automation Software](https://www.softwareadvice.co.nz/directory/4135/psa/software) - [IT Service Software](https://www.softwareadvice.co.nz/directory/4207/it-service/software) - [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software) - [CMDB Software](https://www.softwareadvice.co.nz/directory/4249/cmdb/software) - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) ## Alternatives 1. 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[LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1786 reviews) ## Reviews ### "Ottima esperienza con Deepser" — 5.0/5 > **Giacomo** | *11 November 2025* | Legal Services | Recommendation rating: 9.0/10 > > **Pros**: Quello che mi è piaciuto di più di Deepser è la sua capacità di adattarsi alle esigenze della nostra azienda, supportandoci costantemente e venendoci incontro in ogni fase del progetto. > > **Cons**: Al momento non riscontro svantaggi nell’utilizzo di Deepser: la piattaforma si è dimostrata completa, flessibile e in grado di soddisfare pienamente le esigenze dei nostri progetti in corso. > > L’esperienza complessiva con Deepser è molto positiva; stiamo collaborando su tre progetti in corso e finora i risultati e il supporto ricevuto sono stati ottimi. ----- ### "Versatilità e personalizzazione" — 5.0/5 > **Daniele** | *10 November 2025* | Construction | Recommendation rating: 9.0/10 > > **Pros**: Versatilità della soluzione, possibilità di personalizzare molti aspetti del prodotto adattandolo alle proprie esigenze. > > **Cons**: Alcune configurazioni risultano poco logiche e non immediate, è necessario impostare diversi parametri per una stessa procedura. > > Utilizziamo Deepser per la gestione dei ticket, degli asset e dei dispositivi IT, ma anche per la gestione e la manutenzione dei mezzi e della attrezzature. ----- ### "ottimo prodotto con molte funzionalità" — 5.0/5 > **valentina** | *10 November 2025* | Computer Networking | Recommendation rating: 8.0/10 > > **Pros**: molte funzionalità utili per il nostro lavoro facilità d'uso per gli utenti finali e molto completo nei moduli presenti > > **Cons**: abbastanza complicato nella programmazione. non è così intuitivo configurarlo c'è bisogno di un pacchetto ore sempre disponibile. > > complessivamente esperienza positiva , ci ha semplificato notevolemente il nostro lavoro giornaliero. ----- ### "Best buy\! Un ottimo Prodotto" — 5.0/5 > **Ruggiero** | *18 October 2024* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: Il prodotto è molto versatile, implementa già funzionalità aggiuntive molto utili, non solo per i sistemi informativi > > **Cons**: Attualmente a mio avviso manca solo una App mobile; il software è web-responsive ma per la gestione degli interventi tecnici esterni potrebbe essere più comoda una app dedicata. > > Sono ormai più di due anni che ho implementato Deepser nelle procedure aziendali e sono molto soddisfatto; inoltre dovendo gestire le interazioni con software di ticketing di alcuni clienti, mi sembra che Deepser sia molto più funzionale di software molto più commerciali e diffusi, incluse alcune soluzioni open-source. ----- ### "La scelta fatta anni fa si è dimostrata vincente\!" — 4.0/5 > **Fabrizio** | *10 October 2024* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Estrema personalizzabilità\! da quando l'abbiamo scoperto è cresciuto in modo esponenziale aggiungendo moduli e nuove funzionalità. L'assistenza è sempre tempestiva. > > **Cons**: I prezzi sono aumentati. L'usabilità su smartphone è piuttosto scadente > > Ci abbiamo basato il supporto ai clienti, attivando i ticket, ma in realtà può fare molto altro, usando le API è possibile arricchire le informazioni che offriamo e profilare il cliente in modo da agevolare le risposte. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/426975/deepser?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/426975/deepser) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data