About BILL Accounts Payable & Receivable

BILL (NYSE: BILL) is a leader in financial automation software for small and midsize businesses (SMBs). We are dedicated to automating the future of finance so businesses can flourish. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.
BILL Accounts Payable & Receivable Software - Use BILL from anywhere. BILL provides both desktop and mobile applications so your team can review invoices and send payments on-the-go.
BILL Accounts Payable & Receivable Software - BILL's central dashboard makes it easy to see your upcoming bills, invoices, and ingoing and outgoing payments.
BILL Accounts Payable & Receivable Software - BILL automatically pulls in bills via your email and gets the process started for you. It also checks for duplicate invoices by looking at the invoice numbers and payment amounts to flag questionable invoices.
BILL Accounts Payable & Receivable Software - Easily review the status of your invoices from your overview screen to get a bird's eye view of your tasks.
BILL Accounts Payable & Receivable Software - BILL automatically pulls in information from your invoices to help automate your AP process.
BILL Accounts Payable & Receivable Software - Use BILL from anywhere. BILL provides both desktop and mobile applications so your team can review invoices and send payments on-the-go. - thumbnail
BILL Accounts Payable & Receivable Software - BILL's central dashboard makes it easy to see your upcoming bills, invoices, and ingoing and outgoing payments. - thumbnail
BILL Accounts Payable & Receivable Software - BILL automatically pulls in bills via your email and gets the process started for you. It also checks for duplicate invoices by looking at the invoice numbers and payment amounts to flag questionable invoices. - thumbnail
BILL Accounts Payable & Receivable Software - Easily review the status of your invoices from your overview screen to get a bird's eye view of your tasks. - thumbnail
BILL Accounts Payable & Receivable Software - BILL automatically pulls in information from your invoices to help automate your AP process. - thumbnail

BILL Accounts Payable & Receivable pricing

BILL Accounts Payable & Receivable does not have a free version and does not offer a free trial. BILL Accounts Payable & Receivable paid version starts at US$45.00/month.

Starting Price:
US$45.00/month
Free Version:
No
Free trial:
No

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BILL Accounts Payable & Receivable Reviews

Overall rating

4.2
Write a Review!

Feature rating

Value for Money
3.9
Functionality
4.1
Ease of Use
4.2
Customer Support
3.8
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All BILL Accounts Payable & Receivable Reviews

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534 reviews
Maureen
Maureen
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
0

4.0
Reviewed on 17/02/2024

Bill.com for invoicing and bill payment

Big timesaver in terms of sending customer invoices and paying vendors.

Pros

Sync with Quickbooks Desktop. Ease of sending invoices and paying vendors.

Cons

Occasional sync issues with QB, was able to manage with lengthy support from QB.

Response from BILL

Thank you for feedback Maureen. While sync issues happen, we are always here to assist and get you back up and running quickly. If you need help, please to our website: https://help.bill.com/hc/en-us and request a call/chat or email.

Replied 19/02/2024
Catherine
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 9/06/2024

BILL AP & AR software for business

Overall experience for Bill AP & AR is great. Some features is easy to adopt. It's quite expensive for this software.

Pros

What I like the most is easy to use and user friendly.

Cons

You need to edit some fields to your Invoice once you received to your email, AI automation is not accurate for this features needs to improve.

Response from BILL

Thank you, Catherine, for your valuable feedback on our software! We love that you find BILL easy to use and that it is user-friendly. We appreciate your suggestions for improvement with our AI feature. Please continue to provide your feedback as we value our user's suggestions when planning for the future of our software.

Replied 12/06/2024
Annie
  • Industry: Accounting
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 5/02/2025

Best AP AR solution for smaller businesses

Pros

BILL accounts payable automated all the invoice processing of payments and approval, including vendor management. The user interface of BILL is also excellent and easy to navigate.

Cons

BILL does not support purchase orders or custom fields such project codes.

Response from BILL

Annie, our appreciation for your amazing review of BILL! We are thrilled that you are enjoying how our accounts payable has automated all the invoice processing of payments/approvals, including vendor management, and that our user interface has been excellent as well as easy to navigate. We appreciate your feedback on purchase orders as well as having custom fields such as project codes. Please continue to provide your feedback as we value our user's suggestions when planning for the future of our software.

Replied 6/02/2025
Jacquie
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
5
Customer Support
4

2.0
Reviewed on 13/11/2023

Mixed Feelings

Overall, I have found that their customer service is good which is important when needed. Our other product, Xero, has ZERO customer service. If I had to decide between these two products mentioned here, I would definitely pick BILL.

Pros

This is easy on the eyes and very user friendly which important to me.

Cons

Our company has this integrated with Xero and I do not feel they work well together without duplication.

Response from BILL

Thank you Jacquie for reaching out and providing feedback. We are happy to hear that our software is easy on the eyes and user friendly. We are sorry about any frustration caused by integrating with Xero. Please feel to reach out to our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email if you need any help with your sync concerns.

Replied 15/11/2023
Christian
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 8/11/2024

Perfect billing solution for businesses small and large!

Overall, I have been extremely happy using BILL. My clients are easily able to access and pay invoices, and I am able to set up my clients with recurring invoices, to alleviate extra work for me.

Pros

BILL is very easy to use, with lots of options for sending out invoices, receiving payments, etc

Cons

As with most software, BILL pushes hard for you to pay to upgrade your account.

Alternatives Considered

QuickBooks Online

Reasons for Choosing BILL Accounts Payable & Receivable

Wave had less functionality and wasn't used by as many businesses as BILL

Switched From

Wave

Reasons for Switching to BILL Accounts Payable & Receivable

BILL was simpler to use and still had a free invoicing only option.

Response from BILL

Thank you, Christian, for your amazing review of BILL! We are excited to hear that our software has been easy to use, with a ton of options for sending out invoices, receiving payments, etc. We appreciate your feedback on our upgrade marketing. Please continue to provide feedback as we are always working hard to improve our software.

Replied 12/11/2024
Whitney
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

3.0
Reviewed on 9/09/2024

Great app for simplified business accounting

All experience has been relatively simplified and one of the better business accounts to manage Business expenses, and cash flow

Pros

I like how easy it was to set up an immediately put to use in order to get paid from customers with various payment options

Cons

I don’t like that there aren’t more options for the subscription. All the options available are kind of pricey.

Alternatives Considered

QuickBooks Online

Reasons for Switching to BILL Accounts Payable & Receivable

I chose Bill account payable and receivable over Quickbooks because Quickbooks has reputation for suddenly shutting down accounts without warning and I can’t be having that as a business owner

Response from BILL

Whitney, thank you for your valuable feedback on BILL! We are thrilled that you found it easy to set your account up and immediately put the service to use to get paid from your customers with different payment options available. We appreciate your suggestions of having more options for subscriptions and have passed that on to our team. Customer feedback is valuable to us as we like to hear about what is working well for our customers.

Replied 10/09/2024
Craig
Craig
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
2
Customer Support
1

1.0
Reviewed on 12/07/2023

Bill.com is the slowest invoicing and funding provider of them all.

Worst ever. It takes a minimum of 45 minutes for an answer from chat support. It doesn't feel like anyone really cares about our time.

Pros

Bill.com is secure and it integrates with most accounting platforms.

Cons

The customer (not us) has a lot of control in scheduling the payment amount and date. The customer can also change the scheduled date even after it looks like its been paid. Whereas from our shoes we need to know we have been paid before we ship the product. After the invoice shows as paid the funding takes 7-8 business days or longer by ACH. This just isn't competitive. Its obvious that in addition to the 79 fee for use of the software that most of their revenue is generated by float on both our receivables and our payables. We don't want anyone to wait. It's important that all parties get paid as immediate as possible.

Alternatives Considered

FreshBooks and Melio

Reasons for Choosing BILL Accounts Payable & Receivable

We hoped to have faster funding and some sort of chargeback protection.

Switched From

QuickBooks Online

Reasons for Switching to BILL Accounts Payable & Receivable

Brandname

Response from BILL

Thank you for your feedback, Craig! I'm sorry to hear that you had a frustrating experience with receiving payments. If you still need assistance, please visit our website at https://help.bill.com/hc/en-us to request a call, chat, or email with our customer support team. We are here to help and want to assist you promptly.

Replied 13/07/2023
Kristen
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 6/01/2025

Easy to use!

BILL allows me to easily create, send, manage invoices.

Pros

I am able to easily create and manage invoices.

Cons

Sometimes it is not readily apparent how to edit items.

Response from BILL

Thank you, Kristen, for your phenomenal review of BILL! We are absolutely thrilled that our software has made it easy for you to create and manage invoices. We are sorry to hear that you have had some difficulties with discovering how to edit items and have passed that on to our team. We always want to hear what works and what will make your experience better.

Replied 7/01/2025
Lindsey
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 18/02/2025

Easy to use

Pros

Many of our clients use BILL and it makes it easy to manage Accounts Receivable.

Cons

We have never had any issues, so no complaints about this product.

Response from BILL

Thank you for your phenomenal review of BILL, Lindsey! We are excited that it has been easy to manage your Accounts Receivable due to many of your clients using BILL. Customer feedback is valuable to us as we like to hear about what works well for our customers and what needs improvement.

Replied 19/02/2025
Courtney
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
0

5.0
Reviewed on 13/01/2025

Very simple to use

Overall I appreciate the ease of use and all the features on BILL Accounts Payable & Receivable; it is very simple to use and very practical.

Pros

I like the timeliness of the invoices and it comes right to my app on my phone.

Cons

I thought it would provide an itemized breakdown of earnings but it does not automatically appear under the invoices. It is not very detailed.

Response from BILL

Courtney, we appreciate your amazing review of BILL! We are delighted that you are enjoying the timeliness of the invoices and that everything appears on our app on your phone. We are sorry if any frustration has been caused by an itemized breakdown of earnings is not automatically available under the invoices and have let our team know. We do have a variety of reports/export options available that will break everything down for you. Please continue to provide your feedback as we value our user's suggestions when planning for the future of our software.

Replied 14/01/2025
Pavan
  • Industry: Accounting
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
3

4.0
Reviewed on 3/10/2023

Simplified process for Invoice processing and payment application

Overall I would say it was a Good experience. I would recommend BILL to anyone who are looking to simplify their AP and AR process and even if you are looking BILL as a payment method to your vendors or receive payments from your customers. But if you are looking BILL as a Accounting or reporting software, then I would definitely recommend you to go with other softwares.

Pros

We use multiple softwares to provide end to end accounting for clients. The best part about bill is its easy to integrate with other softwares. BILL creates easy to use invoices for our customers and also processing of vendor invoices is simple as most of the data is captured by IVA. The best part in BILL is payment processing as there are multiple methods to make payments and also charges for each payment is very less. We can initiate single payment for multiple invoices. We can even schedule the payment for vendors in BILL.

Cons

Reporting is not as expected in BILL. We need to modify each and every data to get the required Excel. They need to even take care of designing of reports as the reports will not come with their own design and we need to do everything. Invoice creation templates are most common and we can't see any design there. They need to work Mork on design and Reporting part.

Response from BILL

Thank you for your 4-star review, Pavan! We appreciate hearing that our BILL software is integrating well with other programs for you. We're glad to hear that invoicing for vendors and customers is easy to use and that making payments has been simplified. We apologize for any frustrations you have experienced with our reporting system and design. We will pass your feedback on to the appropriate team. If you have any questions or concerns, please feel free to reach out to our customer support. You can find more information on our website: https://help.bill.com/hc/en-us. Thank you!

Replied 10/10/2023
Jordan
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 15/03/2024

Easy For Entire Company Use

Pros

While I am not in our Accounting Team, I use the BILL website and mobile application for reconciliation of my business credit card (Divvy Card). Comparative to other reconciliation systems I enjoy the ease of seeing the amount I have available to me, the budgets my company has set, and the option to request funds from the mobile app.

Cons

So far I have not come across any issues with BILL or my Divvy Card set up. I am very strict about my spending, budget, and maintaining all invoices and receipts. Since transactions automatically come up once the card is used for reconciliation and there is no buffer time, I could see a potential to feel overwhelmed, but I actually prefer this feature!

Response from BILL

Jordan, thank you for providing us with your five star review. We are glad to hear that you enjoy the ease of seeing the amount on your card available to you based on the budget set by your company and option to request funds from the mobile app. We appreciate hearing that you have not come across any concerns or issues with BILL or your Spend & Expense card. If you do have any concerns regarding your card please contact our customer support directly at 435-731-5078. Our hours of operation are Monday-Friday 6am-8pm MST and weekends 7am-4pm MST.

Replied 18/03/2024
Ashlyn
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 29/02/2024

The best choice for your business!

Pros

The simplicity of BILL makes it worth it all! All of the features allow for many things to be done through one source. The customer service has been very helpful every time that I have needed assistance!

Cons

I personally have not had any issues while using BILL so far and I do not see that changing!

Response from BILL

Thank you, Ashlyn, for your five star review of our software! We are thrilled that you enjoy the simplicity of BILL with our features being beneficial and that customer service has been helpful every time you needed them. Please continue to provide us with your feedback as we're always working hard to improve the software for our users.

Replied 1/03/2024
Nick
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
1

1.0
Reviewed on 13/01/2024

bac exchange rates

Pros

It is eazy to payments. But sometimes bill.com can do something strange and expensive for clients.

Cons

I used payments in dollars. But suddenly, bill.com decided to switch it to AED, just because they decided it is better for recipient (who use USD account). So bill.com converted USD to AED (it costs 2.5% - too much), and transferred it to USD acc!

Response from BILL

Thank you Nick for providing feedback on our software. We appreciate hearing that you find it easy to make payments. We apologize for the frustration caused by your vendor's currency being changed - they would have gotten an email notifying them that had changed and that they had an option to opt out and receive USD. If it happened recently then you should have seen a notification below their invoice letting you know as well. Please feel free to reach out to us by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email if you have any questions or need assistance.

Replied 17/01/2024
Melanie
Melanie
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
0

4.0
Reviewed on 16/07/2023

Ge

Works great and seamlessly MOST of the the time. Helps to manage accounting and bill payments and seems to be a great time saver that streamlines processes. I enjoy getting paid faster and love having a process I can track along the way.

Pros

My experience with Bill is as an end-user only. I like the ability to create invoices for clients that utilize them for bill payment/accounting. Entering invoices is a simple process and I like that you are able to view and track your payment requests once submitted. The ability to filter invoices is also easy and you don’t have to learn more than you need to depending on which service/feature you use. I don’t use to process payments but as an accounts receivable option, it works great for me and allows me to get paid even faster. The processing fees are reasonable and expedited payments processing is an option that is also reasonable.

Cons

While my experience is limited as an end-user, there have been a few times where my payment requests were not received or were duplicated. Not numerous but when it comes to payment, having it delayed for another reason is longer than most would want. The companies I know that utilize the full suite of offerings seem to be pleased and have used it long term with success.

Response from BILL

Thank you for sharing your wonderful experience with our app, Melanie. We appreciate your kind words and will share them to our product team. They love hearing positive feedback like this!

Replied 18/07/2023
Verified Reviewer
  • Industry: Wireless
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
4
Customer Support
2

3.0
Reviewed on 18/11/2023

Billing and invoicing solution

Pros

It's the perfect match for managing the invoicing, getting paid faster and translating all this documentation to natively integrate it with the accounting program.

Cons

The pricing that is user based and not account based which makes it quite expensive if more than one person has to use it

Response from BILL

Thank you for your valuable feedback on our software! We appreciate hearing that it is a perfect match for managing invoicing, getting paid faster, and integrating with your accounting software. We also appreciate your concern about the cost, and we will pass that on to our marketing team. Thank you again for your feedback!

Replied 22/11/2023
Jason
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 26/10/2023

Bill.com helped to streamline our process

My experience has been excellent and I would highly recommend Bill.com.

Pros

The features that I like are ease of use and ease of approvals within our organization. I also like the ability for the software to learn from invoices and apply that learning to coding future invoices.

Cons

The one feature that I would add is the ability to utilize humans to analyze very large and complex bills.

Response from BILL

Thank you Jason for your five star review! We love to hear that you find our software and approvals easy to use. We also are happy that our software learning capability is appreciated. On your BILL overview page at the bottom, you can click on leave feedback and do a features request anytime you think of something that you would like to see or need. Thank you for your recommendation!

Replied 27/10/2023
Eugene
  • Industry: Farming
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 26/12/2023

Bill.com is a scam

This company is a scam. I have, in writing, confirmation of my credit limit, statement credit and monthly rewards. Even with confirmation in writing for months now, my credit limit was reduced with no notification and on time payments since inception.

Pros

It works when it wants to and when it does, it's fine. This shouldn't be complicated. It is a credit card.

Cons

Auto payments drafted from my account monthly which is fine. I usually pay all of my credit cards earlier than the due date anyways.

Response from BILL

Thank you Eugene for your feedback. We are glad the auto-payment being drafted monthly works. We are sorry for any frustrations caused by issues with your credit limit. Please reach out directly to our customer service at 1(435)731-5078.

Replied 27/12/2023
Verified Reviewer
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
5
Customer Support
2

5.0
Reviewed on 29/10/2023

Getting our money on time

Pros

Some clients pay our invoices through Bill and it's so easy, Set up took a minute but after that, it's completely, well, non complicated. Like a good flight, when someone asks you about your flight you say "uh, it was fine.' because everything went as expected. Bill is the same.

Cons

Sometimes on high use days the interface is not as lightning fast as it is on other days.

Response from BILL

Thank you for your 5-star review! We are thrilled to hear that invoicing has been easy to manage. We appreciate your feedback on the speed of the interface and have passed that on to our production team. Please continue to provide any feedback that you might have as we are always looking for ways to make our service better.

Replied 31/10/2023
Will
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
2
Customer Support
0

3.0
Reviewed on 21/11/2023

Great for customer relations

Pros

Ability to get transferred funds for projects with little efforts.

Cons

Lots of options that need tutorial and extra support.

Response from BILL

Thank you Will for your feedback on BILL. We are glad to hear that our software makes it easy for you to get funds transferred for your projects. We value our customer's suggestions and will pass on yours regarding having more tutorials and extra support to our product team. You can also submit a feature request through your BILL account by logging in and going to the overview page. Once there, scroll to the bottom and select leave feedback.

Replied 27/11/2023
Steven
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 8/06/2024

High recommendation to use BILL!

Pros

The ease of use and transparency of BILL is second to none. Highly recommend this software for your companies needs!!

Cons

At the moment there aren't any cons. This has been a great experience.

Response from BILL

Steven, thank you for your fabulous review of BILL! We are thrilled that you are enjoying the ease of use and transparency of our software. We appreciate your recommendation. We always want to hear what works and what will make your experience better.

Replied 12/06/2024
Warren
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4.0
Reviewed on 17/05/2023

Bill --> A great nifty payments system that suits all needs

Really great product that was implemented for a client and used for almost 2 years by us (supporting the client with finance and operations as they grew) and we recommend/implement this with ALL of our clients that need FP+A and related services; we connect this and other key CRMs to Mosaic Tech and make magic happen!

Pros

International PaymentsLow feesMultiple users with various roles that can be configured any which way you likeApproval and payer process built-inEmail bills to [sensitive content hidden] making the process easierLinks easily to QBO Mobile version available

Cons

Some countries are not listed/approved for payments and we had to settle for wire transfers from our banking account to achieve this so there was a little lack of centralization

Response from BILL

We highly appreciate your excellent review, Warren! We're glad to hear that you find our service easy and helpful to use for your businesses. We'll be sure to get your feedback to our product team. Thank you!

Replied 19/05/2023
Rochelle
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Monthly for Free Trial
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 6/02/2024

My Experience With Bill

Overall my experience with Bill was good and I got my payment very quickly.

Pros

Bill is an easy way for me to receive payment from brands who hire me as a freelancer.

Cons

It's a tad bit more expensive than I was expecting.

Response from BILL

Thank you for five-star review of our software Rochelle! We are thrilled to hear that our software has made it easy to receive payments. We will pass along your feedback on costs to our sales team. Please continue to provide any feedback that you might have.

Replied 8/02/2024
Madison
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 8/05/2023

All Bills in One Place

Pros

I appreciate the functionality of tracking all the bills in one place while also successfully integrating activity with our accounting software

Cons

Sometimes it is a little difficult to pull up/ search for bills based on details. Navigation could use a little re organizing

Response from BILL

We highly appreciate your excellent review, Madison! We're glad to hear that you find our service easy and helpful to use for your businesses. We'll forward your feedback to our support team for improvement!

Replied 10/05/2023
Verified Reviewer
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
5
Ease of Use
3
Customer Support
5

5.0
Reviewed on 20/04/2021

Bill.com (BDC) is ready to help with Accounts Payable, but...

I am just 2 months in on bill.com (BDC). It has taken this 2 months just to analyze our existing data and move what we want (import) to BDC from our existing programs. We want to synchronize expense work from data entry into BDC to moving the detail over to QuickBooks (QB) where we keep our accounting data. It is not as easy as it sounds.

Pros

Bill.com (BDC) is a full-featured software program that will simplify recording vendors and paying bills but...
BDC is not as simple as it appears. We are excited to learn all that BDC has to teach us. See Cons....

Cons

To fully engage all the features of bill.com (BDC) one has to be ready to do the prerequisite work in cleaning up a company's existing records. We are using the BDC support team and our own accountant to gradually restructure our accounts payable-expense side of operating as a nonprofit organization. This has been laborious and frustrating at times. A major drawback is encouraging existing vendors to accept payment from BDC. Generally, people are guilty of 1. ignoring emails; 2. misreading emails; 3. not following clear directions.

Response from BILL

Hi, we're sorry to hear about this experience with our app, we'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left hand corner) and then type in your question in the bot that will appear in the lower right hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!

Replied 15/11/2022
Kimberly
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 19/12/2024

If you are looking to streamline your billing, along with tackle any outstanding AR this is...

We use this system with a specific client and it has made invoice submission and receiving so easy to track where it is in the process, it sends automated reminders on payment, and you have the ability to see when it is approved for payment submission, and progression of payment.

Pros

Incredibly easy set up to create, submit, and track invoices being sent to clients to ensure timely collection. Streamlined billing dramatically, ability to set up profiles for clients to make invoice submission a click of the button, with a lot of automation features that saves us hours.

Cons

The vendor gets charged if they want payment to be released to their ACH faster, I believe this should be on the part of the company receiving the services as many times we paid the fee because they were behind in submitting payment. For smaller invoices the fees add up.

Response from BILL

Thank you for your valuable feedback on BILL, Kimberly! We are so glad that you found our software made it easy to create, submit as well as track invoices and that it streamlined your billing with being able to set profiles up for clients to make invoice submission a simple click of a button with automation that saves you hours of work. We appreciate your thoughts on the Instant Transfer fees with how it should be billed and have passed that on to our team. Your feedback is valuable to us, and we're always striving to improve our service. Please don't hesitate to reach out if you have any further suggestions.

Replied 21/01/2025
Edgars
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
4

5.0
Reviewed on 6/03/2025

Good AP/AR tool - well established but has some manual aspects.

Good experience but has some tedious and manual aspects to it.

Pros

Good tool to manage all vendors and customers - overall a solid and reliable AP/AR tool. I like the vendor and customer management.

Cons

No way to import a payment list - have to enter lot of information manually.

Response from BILL

Edgars, thank you for your wonderful review of BILL! We are happy that our software serves as a valuable tool for managing your vendors and customers. We apologize for any frustration you experienced with importing your payment lists and having to enter information manually.

To request any missing features, please visit your overview page and select "Leave Feedback" at the bottom. You’ll find an option for "An existing feature/function is missing," where you can let us know what you need. We genuinely appreciate your input, as we are always looking for ways to enhance your experience.

Replied 7/03/2025
Natalie
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 23/08/2024

User-friendly expense management tool

Pros

Bill.com makes expense tracking and submitting extremely easy. I like that it automatically will (sometimes correctly) recognize and categorize different budget categories. Both the desktop and mobile experience are great.

Cons

I understand security is the utmost importance when it comes to financial management software, but my desktop app seems to never remember my device (even though I tell it to) upon login and I'm always needing to send a code to my phone.

Response from BILL

Thank you for your five-star review of BILL, Natalie! We love that BILL has made it easy to submit & track expenses, that it will for the most part recognize/correct different budget categories and that both the desktop and mobile experience has been great. We appreciate your feedback on your desktop not remembering your device even though you select it to do so and have passed that on to our product team. We always want to hear what works and what will make your experience better.

Replied 27/08/2024
Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4.0
Reviewed on 28/08/2024

Please allow secondary/partner access without 2-factor authentication.

In the beginning it wasn’t user friendly but now I have become proficient.

Pros

Invoicing template is good. It saves all my previous entries.

Cons

2 factor authentication as the number entered is of the company owner. Being an accountant I face a lot of difficulty when I have to ask him about the code he receives on his phone. He gets annoyed on this.

Response from BILL

Thank you for your valuable feedback on BILL! We are happy to hear that you enjoy our invoice templates being able to save your previous entries. Our apologies for the difficulties you have had with the multi-factor authentication. We use the 2-step verification which adds a layer of protection, because it makes it extremely difficult to compromise the security of a BILL account. We appreciate all feedback as we are always trying to improve our customer's experience with our software.

Replied 3/09/2024
Sherin
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
0

5.0
Reviewed on 14/03/2025

Best Payment software

I am using BILL for AP bill processing and payment, ACH and Wire payment methods are simplifying my work and i can track everything under one software.

Pros

Easy to use and single platform for bill processing and payment.

Cons

International payments are more time consuming

Caitlin
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 25/09/2024

Better Way To Bill

Pros

Makes it easy to go through bills and approve to make sure they are correct!

Cons

There is nothing that I dislike about Bill.Com it has made the billing process so much easier.

Response from BILL

Caitlin, thank you for your glowing review of BILL! We are delighted that you find it easy to go through bills and approve to make sure they are correct using our software. Customer feedback is valuable to us as we like to hear about what is working well for our customers.

Replied 30/09/2024
Shira
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 1/08/2024

Great accounting tool for business

Easy way to upload vendor invoices and approve for payment.

Pros

Easy uploads and tagging project names and codes and who can sign for approval.

Cons

Hard to search for already approved invoices in your history.

Response from BILL

Shira, thank you for your five-star review of BILL! We are thrilled that you find it easy to upload and tag project names, codes and who can sign for approvals. Our apologies for any difficulties you may have had in locating already approved invoices. If you go to all bills under the bill page, you can filter by approved bills. Please continue to provide feedback as we are always working hard to improve our software.

Replied 2/08/2024
Thaier
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 7/11/2024

BILL Accounts Payable & Receivable - Review

I am extremely disappointed with Bill.com’s service. The process of verifying my account has been unnecessarily complex, frustrating, and riddled with delays. Despite submitting multiple identification documents (including my driver’s license, utility bill, and bank statement), they insisted on a selfie holding my ID—something I’ve never encountered even when opening bank accounts.

This experience was reminiscent of dealing with a crypto scam company rather than a legitimate financial service provider. The delays in receiving my payment, the constant requests for more documentation, and the lack of transparency in their verification process left me with serious concerns about their credibility. Even after all my submissions, I was told that further delays would occur, taking several more business days.

I’ve worked with major financial institutions, and they handle similar processes in a fraction of the time. Bill.com’s overly complex verification requirements and poor communication have severely impacted my trust in their service. Once I receive my payment, I will be canceling my account and ensuring my data is securely removed from their systems.

I would not recommend Bill.com to anyone who values efficient, straightforward, and transparent financial service.

Pros

Nothing,.. The live agent was polite and tried to be helpful despite the frustrating verification process.

Cons

The verification process was overly complex, with constant requests for documentation and significant delays, making it extremely difficult to receive payments efficiently.

Response from BILL

Thaier, thank you for reviewing our BILL software. We are sorry for all the frustrations caused by our verification process. Our identity verification process protects our customers from financial fraud and potential cyber attacks. We reached out via your post on another Social Media site and your account has been successfully verified. Please continue to provide feedback as we are always working hard to improve our software.

Replied 14/11/2024
Andrea
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
0

4.0
Reviewed on 14/06/2024

Creates AP efficiencies, but difficulty in 3-way match processing

Pros

It's very easy to use, and eliminates paper checks and manual processing of wires and ACH payments.

Cons

The cost, the setup/implementation into our ERP system (Netsuite), and we had difficulty processing inventory prepayments and three-way match transactions.

Response from BILL

Thank you for your valuable feedback, Andrea! We are happy that you find BILL easy to use as well as eliminating the need for paper checks and manual processing of wires, ACH payments. We apologize for the difficulty you have had processing inventory prepayments and with three-way match transactions. We passed on your feedback on cost as well as setup/implementation to our team. Please continue to provide feedback as we are always working hard to improve our software.

Replied 18/06/2024
Peggy
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

4.0
Reviewed on 31/10/2024

Bill can help you streamline your day to day accounting needs

Very easy to use and was a breeze to set up

Pros

There is an option for them to email the customer to let them know you have received the invoice.

Cons

The emails come from "Bill" which some customers then assume it is spam. I think it should reference accounting in their title.

Response from BILL

Peggy, thank you for reaching out with your valuable feedback on BILL ! We love that you find the option to let customer know about receipt of invoice useful and that you find our platform easy to set up and use. We appreciate you sharing the feedback on emails sent by BILL to your customers and have passed that on to our team. Please continue to provide feedback as we are always working hard to improve our software.

Replied 7/11/2024
Valentina
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 29/04/2024

BILL Accounts Payable & Receivable Is a Reliable Solution

Pros

I like the efficiency of BILL Accounts Payable & Receivable.
BILL Accounts Payable & Receivable is easy to use and accurate.

Cons

No dislikes about BILL Accounts Payable & Receivable.
BILL Accounts Payable & Receivable is so impressive.

Response from BILL

Valentina, thank you for your glowing review of BILL! We love that you appreciate the efficiency of our software as well as it being easy to use and accurate. Please continue to provide your feedback as we value our users suggestions when planning for the future of our software.

Replied 2/05/2024
alton
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 23/09/2024

Bill is the real deal

Pros

The Bill software is user friendly and set up took only a few minutes. I like that my business has the options of either paying by ach or credit card. In addition to processing payments, one can also send invoices.

Cons

This is not a complaint. The first couple of payments make take a couple of days to process, simply as a fraud prevention measure. After that though, payments are almost instant.

Response from BILL

Alton, thank you for your phenomenal review of BILL! We are delighted that you find our software easy to use with setup only taking a few minutes, that your organization can pay by ACH or credit card and that in addition to processing payments, you can also send invoices. We always want to hear what works and what will make your experience better so please continue to provide feedback as we are always working hard to improve our software.

Replied 26/09/2024
Krystal
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 3/10/2023

Is it too good to be true? A simple click of a button and all my bills are paid?!

Having implemented BILL for over 20 clients, I truly believe it the software's ability to help company's manage their finances in the best of ways. Now with their continued integration of the Spend & Expense platform, it is becoming a one-stop-shop for your business financial needs.

Pros

BILL makes invoicing and payment processing so simple. I am able to quickly move through the entire life-cycle of my billing in record time. The workflows and automations help make business more efficient and I get to spend more time focusing on the future of the company's I help.

Cons

While BILL has been great there are some updates I believe would make things more relevant and easier. Specifically when a check is automatically voided after 90 days, the void is made using the original payment date instead of the void date. This could cause issues in reporting when integrating with QBO.

Alternatives Considered

QuickBooks Online Advanced, FreshBooks, Stripe and Wave

Reasons for Choosing BILL Accounts Payable & Receivable

Oh several reasons. Too many fees. Processing times were horrendous. Poor tracking and no audit trail.

Switched From

PayPal

Reasons for Switching to BILL Accounts Payable & Receivable

Pricing, ease of use and processing times. Along with the audit trail for enhanced transparency. Also, it integrated with 3 of our already used products.

Response from BILL

We thank you for your 5-star review Krystal! We are thrilled to hear that our software is making your business more efficient and that it has simplified invoicing and payment processing for you. We do appreciate hearing what can make our software even better and will pass along your feedback about our check process with automatic voids. If you have any questions or concerns, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email

Replied 5/10/2023
Verified Reviewer
  • Industry: Accounting
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

5.0
Reviewed on 30/09/2023

My 2 years experience with Bill.com

Pros

- We use BILL(Bill.com) for processing and payment of invoices and to manage vendors. - We are able to use Bill.com provide timely payments and managing vendors. - AI recognitions of invoices is useful- Easy to enter bills, track bills and apply payment to bills which are already paid.- Availability of reports.- Availability of payment methods like Check and E-payment for US vendors and Wire for international vendors.

Cons

- Sometimes facing issues with connecting vendors to E-payment or Wire payment.- Tech support is only available by chat.- Sync errors should give more detail on what's causing the issue- There are no issues apart from above, if i encounter any issues in future i can edit this review.

Response from BILL

Thank you for your valuable feedback on your experience with our BILL software! We are thrilled that you are finding our IVA useful and that it is easy to enter bills, track them and apply payments to partially paid bills. Also that the availability of payment methods and reports is handy. We are sorry for any frustrations caused by lack of details on some sync errors and connecting vendors with E-payments or wire payments. You are able to request a call/email/chat with our customer support by going to our website: https://help.bill.com/hc/en-us

Replied 13/12/2023
Kirk
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 4/11/2024

Pro Bill User

I am an employee and use this to help the finance team. Before using BILL we would have to hand receipts and purchase orders directly to someone in finance. It was inefficient and many employees would forget. Now i can do it at the time of purchase.

Pros

It is so easy for employees to use and upload their receipts.

Cons

There isn't anything I do not like. I like everything about it.

Response from BILL

Kirk, thank you for your spectacular review of BILL ! We are thrilled to hear that you find our platform easy to use and upload receipts. Also we are pleased to know about the role our software played to change the manual receipt handling process for you. Customer feedback is valuable to us as we like to hear about what is working well for our customers.

Replied 7/11/2024
Kristina
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
5

4.0
Reviewed on 3/10/2023

A Fast Convenient way to pay bills for any size business.

Mostly ver smooth and efficient way to process high volumes of payments and insure accuracy in the payment amounts, payee etc.

Pros

I love that you can issue payments using a bank account or a credit card with a fairly quick turnaround time. The pricing of Bill is also very competitive compared to our other options.

Cons

Virtual card payments are not something I love. Also, Bill has automatically connected me with vendors that are not the vendor I had entered, so there is an opportunity for improvement in the network connections.

Response from BILL

Thank you for your positive review Kristina! We love to hear that making payments using BILL software is working for you. We apologize for any frustration that our virtual card program may have caused. We will pass along your feedback about network connections. If you have any questions or concerns, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email

Replied 5/10/2023
Jennifer
  • Industry: Nonprofit Organisation Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 21/12/2023

AP made easier

Over all I love using BILL daily for AP processing.

Pros

The interface of BILL is easy to navigate and user-friendly compared to QB.

Cons

I occasionally get frustrated with the AI auto-populating feature while processing invoices.

Response from BILL

Thank you Jennifer for your five star review of our software! We love that you find our interface easy to navigate and user-friendly. We are sorry for any frustrations caused by our IVA system when processing invoices. We appreciate all feedback as we are always trying to improve our customer's experience with our software.

Replied 22/12/2023
James
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 26/10/2023

BILL Master

I would not be at my current role without BILL because I would not be able to manage the entire AP, AR, and accounting functions without it. It's a must-have!

Pros

BILL allows me as a controller to cut down on headaches and time spent with paper documents and old processes. BILL is an automation tool for the future that allows an AP clerk to 10x their productivity.

Cons

BILL is fairly expensive, but it is not an all-in-one solution to you must use it as an integrated solution although it often tops the price of the solutions its integrated into.

Response from BILL

Thank you James for your positive feedback! We are thrilled to hear that our BILL software has sped up productivity for you. We will pass along your feedback on cost-effectiveness. We always want to hear what works and what will make your experience better.

Replied 27/10/2023
Jennifer
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
0

4.0
Reviewed on 22/11/2023

How I Use Bill.com

I think it's very useful, easy, well-structured, and allows users of varying levels the appropriate views. Our [sensitive content hidden] and our accountants use it much differently than I do, but we all get exactly what we need from it. I think that's what makes bill.com a great tool.

Pros

I like how it's a complex platform, but my tasks are bare bones and basic and I can navigate to information a variety of different ways and get answers. You can be a low level user and still see the information you need, without having to go down a bunch of rabbit holes. It's forensic and basic at the same time.

Cons

I can't think of anything I don't like about this platform.

Response from BILL

Thank you for your positive feedback Jennifer! We are thrilled that you are able to navigate and find the information you need easily. Customer feedback is valuable to us as we like to hear about what is working well for our customers.

Replied 29/11/2023
Gatuko
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 19/02/2024

All Matters Accounting Made Easy With BILL

Pros

From creating invoices to invoice management, BILL is very capable
It comes with payment processing and is a good bookkeeper
It makes an amazing small business accounting software.

Cons

It has handled our unique business accounting needs easily. No complaints.

Response from BILL

Thank you, Gatuko, for your five-star overall review of our BILL software! We love knowing that it makes an amazing small business accounting software and assists with creating and managing invoices, and payment processing. Please continue to provide any feedback that you might have.

Replied 20/02/2024
Kirsten
Kirsten
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4.0
Reviewed on 31/08/2023

Getting better but still needs reporting

Allows routing & approvals that are useful

Pros

The automation and defaults have gotten a lot better. The sync function to QB & Sage Intacct works pretty well and decreases duplicative effort. The security around users and banking is well-designed. The note functionality is great for communicating with my staff and maintaining history. Customer support is generally good.

Cons

The reporting is definitely lacking. Running filtered reports is limited and cumbersome. I end up running huge reports when I only need one vendor's history. The sync function works well when it works, but the sync errors can be really complicated. Sometimes, support doesn't get what you're trying to accomplish - it doesn't seem like they all have experience using the product.

Response from BILL

Kirsten, thank you for providing your feedback on what is working well and areas where we can improve. We apologize for any frustration you may have experienced with our reporting tool and syncing. If you need assistance, please visit our website at https://help.bill.com/hc/en-us to request a call, chat, or email from our customer support team.

Replied 1/09/2023
Maria
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 16/11/2023

Fast and convenient way to submit invoices and get paid

Overall my experience with Bill has been great! I love it.

Pros

That there are no lost or forgotten invoices anymore. Bill.com reminds my clients that they have outstanding invoices.

Cons

It was a bit difficult to set up my account initially. The first invoice payment wasn't coming through for several weeks. Almost made me give up. But then whatever problem there was got resolved and it has worked for me since.

Response from BILL

Thank you Maria for your five star review of our software. We are thrilled that BILL is assisting you with keeping track of your invoices and keeps your customers up-to-date as well. We apologize for any frustration that may have occurred while setting up your account and we are glad to know that everything is on track now. If you need any help going forward, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email

Replied 20/11/2023
Randall
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 16/10/2024

BILL IS AWESOME!

BILL is very accurate, never ran into any troubles.

Pros

We have been using BILL for a bit and have had no issues.

Cons

Haven't ran into any! This system is very dependable!

Response from BILL

Thank you for your glowing review, Randall! We love that you have been able to use BILL with no issues. Customer feedback is valuable to us as we like to hear about what is working well for our customers and what if anything needs improved.

Replied 23/10/2024
Ravi
Ravi
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
1

3.0
Reviewed on 11/09/2023

A good product for small companies with lots to track

We continue to use it for the controls and time savings, the support is some of the worst I've ever experienced though.

Pros

This product is great for companies that need to pay large swaths of invoices, keep track of them, and cut time spent in quickbooks doing bookkeeping for AP.

Cons

This product is more expensive if you run under 20 payments/month that something like a milio (built into to quickbooks online).

Response from BILL

Thank you Ravi for providing feedback. We appreciate hearing that our software works for paying large groups of invoices, tracking them and is integrating well with QuickBooks for you. We apologize for any frustration reaching out to support has caused. If you need assistance, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email

Replied 12/09/2023
Adam
Adam
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
3

4.0
Reviewed on 16/08/2023

Bill , automate invoices

Something that could stand out and that helps its use a lot is its interface is simple without complicated menus and easy to use, this makes it productive and easy to adapt to new users, since it doesn’t require as much training to become familiar with the platform, in addition to has predefined templates that are ready to use

Pros

What I like about Bill is that it helps to automate finances. In my company we use it to process invoices and it does so in a matter of minutes. I like that it can be done in many ways to upload an invoice from your computer, emails or from your mobile phone with just a photo, Bill is a great help for the digital transformation of finance. He is scalable and can quickly generate invoices. Bill has a track status system that notifies if an invoice has been sent and thus have better control.

Cons

Something I don't like is that customer service is very slow to answer, when you need immediate attention this can be critical, since it delays the process due to long waiting times. A problem I've had is that I can't send many emails since they take it as duplicates, but this is due to the slow response they give in this way.

Response from BILL

Thank you for your excellent review, Adam! We're thrilled to hear that our service has been easy and helpful for you as a new user. We truly appreciate your kind words and we're going to share this with our product team, who always enjoy hearing positive feedback!

Replied 20/08/2023

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