--- description: Review of BuildOps Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: BuildOps | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Service Dispatch Software](/directory/411/service-dispatch/software) > [BuildOps](/software/426830/buildops) # BuildOps Canonical: https://www.softwareadvice.co.nz/software/426830/buildops Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.co.nz/software/426830/buildops?page=2) > BuildOps for commercial HVAC, plumbing and electrical service businesses is a cloud-based field service management platform. BuildOps mobile and web-based applications streamline communication between office staff and field technicians, improving both operations and customer experience. The BuildOps platform enables office staff to schedule jobs, projects and recurring services without leaving the dispatch board. Owners and managers are provided with automated real-time reporting to identify trends, monitor technician success and make better business decisions. With BuildOps mobile app, technicians use their phone or tablet to attach notes, audio, photos, videos and PDFs directly to work orders. Work orders with attachments and summary of work performed can be emailed directly to customers, increasing turnaround time for approval of work and payment. BuildOps offers service on a monthly subscription-based pricing plan that includes support via phone, chat, and email. > > Verdict: Rated **4.4/5** by 177 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 177 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: BuildOps - **Location**: Santa Monica, US - **Founded**: 2018 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Please contact BuildOps directly for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Accounting - Accounting Integration - Alerts/Notifications - Asset Tracking - Automated Scheduling - Availability Management - Billing & Invoicing - CRM - Calendar Management - Client Tracking - Contact Database - Contact Management - Customer Database - Customer History - Customer Management - Customisable Forms - Customisable Reports - Dispatch Management - Drag & Drop ## Integrations (7 total) - NetSuite - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Sage Intacct - Viewpoint Spectrum - Viewpoint Vista ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Service Dispatch Software](https://www.softwareadvice.co.nz/directory/411/service-dispatch/software) ## Related Categories - [Service Dispatch Software](https://www.softwareadvice.co.nz/directory/411/service-dispatch/software) - [Work Order Software](https://www.softwareadvice.co.nz/directory/500/work-order/software) - [Garage Door Software](https://www.softwareadvice.co.nz/directory/4180/garage-door/software) - [Scheduling Software](https://www.softwareadvice.co.nz/directory/4738/scheduling/software) - [Electrical Contractor Software](https://www.softwareadvice.co.nz/directory/3965/electrical-contractor/software) ## Alternatives 1. [Jobber](https://www.softwareadvice.co.nz/software/3660/jobber-lawncare) — 4.6/5 (1456 reviews) 2. [FieldPulse](https://www.softwareadvice.co.nz/software/109782/fieldpulse) — 4.6/5 (428 reviews) 3. [Housecall Pro](https://www.softwareadvice.co.nz/software/7729/housecall) — 4.7/5 (2739 reviews) 4. [ServiceTitan](https://www.softwareadvice.co.nz/software/155551/servicetitan) — 4.3/5 (325 reviews) 5. [Service Fusion](https://www.softwareadvice.co.nz/software/5783/service-fusion) — 4.3/5 (308 reviews) ## Reviews ### "Good product" — 4.0/5 > **Keith** | *14 January 2026* | Computer Hardware | Recommendation rating: 9.0/10 > > **Pros**: Great value for the money easy install, format is user friendly, invoicing is pretty simple, decent features. > > **Cons**: Customer Service needs to have alot of tweaking. Not very knowledgeable about the product. Seems like the just read a script in front of them. > > Overall experience was very good and the install was easy. Customer Service needs an upgrade but okay. ----- ### "Strong Operational Tool That Streamlines Invoicing and Job Management" — 5.0/5 > **Ashley** | *15 April 2026* | Construction | Recommendation rating: 10.0/10 > > **Pros**: We’ve had a very positive experience using BuildOps for our operations. One of the biggest improvements we’ve seen is in our invoicing efficiency. The platform has streamlined our workflow, reduced delays, and helped ensure invoices are completed and sent out much faster and more accurately. The addition of Payments+ has also been a great benefit. It provides a fast, customer-friendly way to process payments, which has improved our overall customer experience and helped us get paid more quickly. Another major advantage is how easy it is to track quotes and work orders. Having everything in one place gives our team better visibility, improves communication between office and field staff, and helps us stay organized from start to finish on every job. Overall, BuildOps has been a valuable tool in improving efficiency, organization, and customer satisfaction across our business. > > **Cons**: While BuildOps has been beneficial in many areas, there are a few challenges we’ve encountered. Reporting can be difficult to create and customize. It often takes extra time to build reports that provide the specific data we need, and the process isn’t as intuitive as it could be. This can make it harder to quickly pull insights or track performance without additional effort. Another limitation is the lack of a default customer statement feature for collections. Having automated statements available to send to customers would greatly improve efficiency in managing past-due accounts and streamline our collections process. > > Overall, BuildOps has been a valuable tool for our business, significantly improving our day-to-day operations—especially in invoicing, payment processing, and job tracking. While there are areas for improvement, particularly with reporting and collections functionality, the platform has helped us become more efficient, organized, and customer-focused. With continued enhancements, it has the potential to be an even more powerful all-in-one solution. ----- ### "STAY AWAY...at least until you see significant reviews showing improvement in CX and urgency" — 2.0/5 > **Scott** | *23 April 2026* | Mechanical or Industrial Engineering | Recommendation rating: 2.0/10 > > **Pros**: The potential of the product. On the face of it, it looks like it could add value and we have been generally happy with the dispatching...the rest is meh > > **Cons**: The lack of support once we went live from the beginning until this current day. They state they have known issues, often with certain platforms, but there is no urgency to resolve it. You have to follow up multiple times to get a response and there is no understanding of urgency or customer experience, especially from the technical team. They seem like all they care about is closing a ticket, even if the closing is this is a known issue and we are looking into it. > > Negative. I would not recommend it to anyone at this time. Until they get their customer experience significantly improved, especially around migration and general support. Currently, they are very impersonal and have no sense of urgency and extremely poor communication when a problem arises. ----- ### "With some work, you will see the benefits on the other side of implementation" — 4.0/5 > **Pam** | *20 April 2026* | Construction | Recommendation rating: 8.0/10 > > **Pros**: I like how streamlined it is, how easy it is to see job costs and ease of invoicing. It has cut down on our time to invoice greatly. We have also increased our quoted repairs as the quote to job feature is seamless. > > **Cons**: I think the PR area is weaker and I wish the Purchasing module allowed you to pick the payment date or offered better terms. > > Implementation is long and hard but once you move through it, you will start to see the benefits. BuildOps is continually improving and does listen to customers in planning for improvements. The software has allowed us to move to a paperless system as well. ----- ### "My first few months with BuildOps" — 4.0/5 > **Genevieve** | *20 April 2026* | Construction | Recommendation rating: 8.0/10 > > **Pros**: The dashboard are easily customizable\! Once it is setup you don't have to spend hours searching for some information. Also, \[sensitive content hidden\] is so helpfull\! for small question he always have the right answer so we don't need to bother support only for small information\! Support is quick to reply (sometimes less than 10 minutes and I've been answered\! ) The payments section is clear and easily useable by seeing all invoices for one customer and to keep track of the payment if a payment agreement is done with a customer. When we sent Live with BuildOps, it took me only a week to learn how to use it\! > > **Cons**: Some things should be easily customizable but arent, like the Pay Application. And the fact that once something is exported to our accounting system, can't be exported again if some modification were done. > > I love BuildOps, his Dashboard, the notes that you can leave on everything, the project dashboard, almost everything\!\! ----- Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.co.nz/software/426830/buildops?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/426830/buildops) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data