--- description: Review of ServiceChannel Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ServiceChannel | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Enterprise Accounting Software](/directory/4001/enterprise/software) > [ServiceChannel](/software/4256/servicechannel) # ServiceChannel Canonical: https://www.softwareadvice.co.nz/software/4256/servicechannel Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/4256/servicechannel?page=2) > ServiceChannel is the \#1 facilities management system, helping you deliver an outstanding customer experience at every location. Over 600 leading global brands use ServiceChannel daily to conduct business with 70,000+ contractors at 330,000+ locations in 66 countries. With a simple process for requesting service, you can keep your locations in top-notch shape and keep your customers happy. By automating the work order process, you can focus on serving customers while keeping your business running smoothly and proactively. Any multi-site organization that operates a portfolio of similar locations is a great fit for ServiceChannel, including retailers, grocery, restaurants, convenience stores, healthcare chains, banks, storage, and fitness clubs. With our network of proven service providers, you can get work done faster and at a lower cost. And with our managed services, we help with day-to-day management of work orders and providers, so your team can focus on customers. By keeping your locations looking like they did on opening day, ServiceChannel helps you grow without limits. > > Verdict: Rated **4.5/5** by 154 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 154 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceChannel - **Location**: New York, US - **Founded**: 1999 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Czech, Dutch, English, European Portuguese, French, German, Greek, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Access Controls/Permissions - Accounting - Activity Dashboard - Activity Tracking - Alerts/Notifications - Asset Accounting - Asset Assignment - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - Automated Scheduling - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - Budgeting/Forecasting - CRM - Calendar Management - Checklists ## Integrations (15 total) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Enterprise Accounting Software](https://www.softwareadvice.co.nz/directory/4001/enterprise/software) ## Related Categories - [Enterprise Accounting Software](https://www.softwareadvice.co.nz/directory/4001/enterprise/software) - [Asset Tracking Software](https://www.softwareadvice.co.nz/directory/1560/asset-tracking/software) - [Contractor Software](https://www.softwareadvice.co.nz/directory/32/general-contractor-software/software) - [CMMS Software](https://www.softwareadvice.co.nz/directory/441/web-based/software) - [Work Order Software](https://www.softwareadvice.co.nz/directory/500/work-order/software) ## Alternatives 1. [MaintainX](https://www.softwareadvice.co.nz/software/116409/maintainx) — 4.8/5 (1060 reviews) 2. [Limble](https://www.softwareadvice.co.nz/software/34626/limblecmms) — 4.8/5 (757 reviews) 3. [Fracttal One](https://www.softwareadvice.co.nz/software/413016/fracttal) — 4.6/5 (1785 reviews) 4. [Fiix](https://www.softwareadvice.co.nz/software/29229/fiix) — 4.5/5 (628 reviews) 5. [eMaint CMMS](https://www.softwareadvice.co.nz/software/1926/emaint-x3) — 4.5/5 (425 reviews) ## Reviews ### "ServiceChannel Vendor Review" — 5.0/5 > **Pete** | *10 February 2026* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: ServiceChannel provides a centralized platform to manage work orders efficiently. It makes scheduling, updating job status, uploading photos, and closing out work orders straightforward, which helps keep both internal teams and clients informed. > > **Cons**: At times, the system can be slow to refresh or navigate, particularly when managing multiple work orders, but overall performance is consistent. > > ServiceChannel improves visibility, accountability, and turnaround time for service requests. It helps ensure work is completed accurately, documented properly, and communicated clearly to clients. ----- ### "My favorite software to use to keep track of project between customers and vendors" — 5.0/5 > **Dane** | *8 July 2026* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Service Channel is extremely easy to use and has a very intuitive interface. I really like being able to open a work order and instantly see the complete history of the project, making it easy to pick up where things left off. I also appreciate that I can see exactly who is assigned to each task, which makes communication much more efficient. Instead of wondering who to contact, I can reach out directly to the appropriate team member, helping projects move faster and keeping everyone on the same page. > > **Cons**: Honestly, I haven't found many downsides. The platform has been reliable and easy to navigate. If I had to suggest one improvement, it would be to continue enhancing the mobile experience and adding even more customization options for notifications and reporting. > > My overall experience with Service Channel has been excellent. It has made managing projects and communicating with customers much more organized and efficient. Being able to quickly review work order history, track progress, and communicate directly with the right people has saved time and reduced confusion. Overall, I would rate Service Channel a 10 out of 10. If I were in my customers' position, I would absolutely pay for it and use it as my primary project management platform. I would highly recommend it to any company looking for an easy-to-use, reliable system for managing service and maintenance projects. ----- ### "Service Channel Review" — 3.0/5 > **Ryan** | *27 April 2026* | Construction | Recommendation rating: 5.0/10 > > **Pros**: I liked that service channel had a generally straightforward user interface. I liked that it was a simple set up. > > **Cons**: I do not like the fact that is a requirement to use at all with my company. It adds an unnecessary step in the work order process. > > Overall I haven't had a positive nor negative experience with service channel. It is just an app that I am required to use that adds 10 minutes to a job unnecessarily. ----- ### "Service Channel getting the job done" — 5.0/5 > **Holly** | *11 June 2026* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: ServiceChannel is probably one of the easiest customer platforms to use. Communication is easy to follow on it with its layout and the reporting functions help gather information quickly. > > **Cons**: The site does lag every once in a while which can be a drag but I'm sure its due to the amount of users on it. > > Servicechannel helps organize jobs, gives accurate time feedback, and gets jobs closed quickly with IVR option. The ivr options allows us to quickly determine if a job is completed or status of it before we ever talk to the tech. ----- ### "Organized and Easy" — 5.0/5 > **Cortne** | *21 July 2026* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: Service channel is very simple to use and offers easy communication between clients and the customers. They have filters that allow quick shortcuts to view certain work orders and provide prompt management. > > **Cons**: Sometimes it can be slow but it is not often. I have been using this software for 3 years and I can count on one hand how many times the system has been down. > > I love service channel. I like the organization it offers, and I think most companies should use this software. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/4256/servicechannel?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/4256/servicechannel) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data