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About VCC Live
VCC Live is a cloud-based call center solution designed for call and contact centers of all sizes. The solution offers multiple contact center solutions, communication channels and other services. Key functionalities include database management, project management, user management, team management, quality management and more.
VCC Live offers a telesales solution that manages telesales campaigns and telco services for organizations. Features like predictive dialer, A/B testing, mass SMS, chat and email ticketing are available. Further, customer service is offered via multiple communication channels and call blending. Local and international telco service are also offered.
VCC Live Pay is used to make payments during a phone call. It helps in managing debt collection. Further, VCC Live integrates with Webhook, Database API, Javascript SDK and payment feedback applications.
VCC Live provides its services on per seat per month subscription basis and support is provided via email, online guides and tutorials and over the phone.
VCC Live pricing
VCC Live does not have a free version but does offer a free trial. VCC Live paid version starts at US$60.00/month.
Starting Price:
US$60.00/month
Free Version:
No
Free trial:
Yes
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VCC Live Reviews
Feature rating
5 reviews of 28
View all reviews
Sarai
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 9/05/2018
Perfect call center solution, best customer care and technical support.
Simple to install, simple to use and get perfect experience and functionality.
Pros
Simple to use, you can make changes without any difficulties. This software has so many call center solutions and functionalities that I've never seen before - perfect.
Cons
For Inbound projects there is one bad thing. If we make new contact and it's in database and if the same customer calls the same contact mask is open and last disposition is saved. And on sales projects there is problem if we choose success disposition and if customer calls after 1 week for info about delivery there status is changed. So agents have to be very careful to make a new contact or choose the same status. If not there are not the right results/statistics.
Costin-Cristian
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 17/05/2018
VCC Live effectively changed our company, our team and our customers.
Our call center is completely changed. Our customers never hear the busy tone and they never stay in a queue. And on top of that, everything runs perfectly smooth. And let's not forget about all the support and quick responsiveness that we always get from VCC Live Team.
Pros
Yet very complex, it is very easy to use and to implement (the team offers full support anyway and they are very responsive and extremely nice), the performance of the software, the continuity and the constant enhancements are extraordinary. 100% stable from the beginning, no bugs, no problems.
Cons
There's really no such thing. The software has everything you could wish for. If you hadn't wished for a thing yet, you will surely discover it in a new update. The VCC Live team will think of it anyway :)
Amber
- Industry: Health, Wellness & Fitness
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
0
Features
3
Ease of Use
3
Customer Support
0
3
Reviewed on 19/04/2019
VCC review
Pros
Easy to learn and use in a call center setting.
Cons
Connectivity is sometimes spotty and software can freeze or crash easily.
Tamas
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5
4
Reviewed on 23/04/2018
Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents.
Predictive dialer increased our Outbound department effectivity by 30%.
Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems.
Pros
Integration possibilities, like embed browser, gave us an opportunitiy to integrate our CRM web application in to VCC. This integration provide us to deploy only VCC software at our Call Centre Agents or Home Agents. No other software (CRM) installation needed beacuse it is integrated to VCC.
Cons
Call quality issues in CEE countries. Lack of Mobile device support for Supervisors and Agents as well.
Nikoletta
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 4/06/2018
User-friendly software, reliable contact people, quick and effective information flow
Pros
User-friendly, easy to use administrator platform. I can use complex settings in a few minutes by myself.
The User state log and it's drop-down-menus (quick search terms).
Customer Service and the dedicate contact are always there for help, inform us about news proactively.
Cons
The development request's implementation time length could be shorter.
A supervisor interface on mobile would be great.
