--- description: Review of Case Status Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Case Status | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [AI Legal Assistant](/directory/5273/ai-legal-assistant/software) > [Case Status](/software/423811/case-status) # Case Status Canonical: https://www.softwareadvice.co.nz/software/423811/case-status Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/423811/case-status?page=2) > Case Status: Modern Client Engagement for High-Performing Law Firms Case Status is a client experience and communication platform designed to help law firms modernize how they engage with clients—without adding headcount or sacrificing service quality. With Case Status, legal teams replace scattered emails, phone calls, and outdated portals with one centralized, branded, and mobile-first solution that keeps clients informed and staff focused. Built for firms that are scaling or looking to improve profitability, Case Status delivers measurable results through intelligent automation, proactive communication, and AI-powered insights. Whether it’s updating clients automatically, capturing reviews at key milestones, or identifying at-risk cases in real-time, Case Status turns every interaction into a growth opportunity. Why Firms Choose Case Status: Boost Staff Efficiency: Automate up to 80% of routine client communication and reduce manual updates, saving firms hundreds of hours and over $499,000 annually for mid-sized teams. Deliver Exceptional Client Experience: Branded, real-time updates via mobile app reduce client confusion and complaints, while raising NPS scores and client satisfaction. Drive Referral Growth: Convert happy clients into advocates with built-in review prompts and sentiment tools, leading to $200K+ in additional annual revenue. Operate Smarter with AI: Gain predictive insights into client satisfaction, case velocity, and escalation risk—empowering firms to act before problems arise. Scale Without Chaos: Eliminate communication bottlenecks and empower staff to focus on high-impact work as caseloads grow. Case Status integrates directly with leading case management systems, making implementation smooth and adoption fast. With 40,000+ client app reviews and a 4.9-star rating, it’s clear—clients love using it, and firms love the results. > > Verdict: Rated **4.9/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 13 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Case Status - **Founded**: 2018 ## Commercial Context - **Starting Price**: US$699.00 - **Pricing model**: Other - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Canada, US Virgin Islands, United Kingdom, United States ## Features - 2-Way Messaging - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Archiving & Retention - Automated Text Generation - Autonomous Task Execution - Autoresponders - Batch Communications - CSAT Survey Structure - Calendar Management - Case Notes - Chat/Messaging - Client Management - Client Portal - Collaboration Tools - Commenting/Notes ## Integrations (12 total) - 8am CasePeer - 8am MyCase - Clio - CoCounselor - Filevine - Litify - MerusCase - Neos - NuLaw - SmartAdvocate - Smokeball - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [AI Legal Assistant](https://www.softwareadvice.co.nz/directory/5273/ai-legal-assistant/software) ## Related Categories - [AI Legal Assistant](https://www.softwareadvice.co.nz/directory/5273/ai-legal-assistant/software) - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) - [Customer Satisfaction Software](https://www.softwareadvice.co.nz/directory/4627/customer-satisfaction/software) - [Portal Software](https://www.softwareadvice.co.nz/directory/4405/portal/software) - [Legal Case Management Software](https://www.softwareadvice.co.nz/directory/4516/legal/software) ## Alternatives 1. 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Any issues we had, Case Status would take our feedback and help us whenever we needed their support. > > We love Case Status and everyone there\! The team is awesome and very helpful, the software is VERY user-friendly. The best part is the mobile app, we definitely enjoy it. ----- ### "UPDATE HERO" — 5.0/5 > **ALISIA** | *23 May 2025* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: How much client calls they saved us from for immigration by keeping the status and work flow up to date. > > **Cons**: There was nothing to dislike about Case Status, they are for the user and our clients. You are able to make it how you need. > > Flexible - they can adjust to what your firm and client needs. It works excellent in all phases of the case life. ----- ### "Easy to Navigate & User-Friendly" — 4.0/5 > **Syretha** | *22 January 2026* | Legal Services | Recommendation rating: 8.0/10 > > **Pros**: The ease of use and ease of navigation is most appealing about Case Status. Visually, the dashboard is very clear and uncluttered. Also, the ease of communicating and tracking communication with our clients, is very helpful. > > **Cons**: It's pricey and we experience occasional glitches. Additionally, I really wish Case Status integrated with our primary case management software CARET Legal. > > Generally, I appreciate the ease with which I can move around throughout the software. The onboarding experience was very informative and I truly felt well supported. Case Status has definitely improved communication with our clients. ----- ### "Increase Client Satisfaction" — 5.0/5 > **Kaylen** | *18 April 2023* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: Intuitive interface - hardly needs any training for staff or clientsIncredible service - our account rep got back to us faster than I could send a messageImplements features - most impressed I've ever been with a software company's ability to deliver feature requests or improve product quickly and efficiently; many fixes came within weeks (they roll out new fixes every two weeks) than at other companies would have taken months or years to be heard/implementedIncreases client satisfaction - decreases staff time on phone while increasing clients feeling they have access to their teamIncreases response time - clients respond faster via text than email if we are waiting on a document or signatureMass messages - able to get out a quick text or video update to your whole case load at onceAutomations - can pre-schedule regular check-ins to client Case expectations - shows which stage of the case they're in and what to expect there so more transparent and clear the road that lies ahead and how long it might takeText messages - clients can communicate via a text thread even if they don't log into the app > > **Cons**: Client expectations - some clients expect immediate responses when texting, where as only 24 hour responses when emailingClient avenues - some clients who are antsy for a response will start contacting us via the app AND email AND phone, increasing instead of decreasing the amount of contact; but case managers can work to reign that in and better set expectations > > I highly recommend Case Status. At a time of high volume, we were looking for a way to keep clients apprised of their case and feeling in touch without increasing the amount of staff time it would take to keep them updated. We found and implemented Case Status right after the pandemic, and have never looked back. The number one complaint at law firms is "I can never get in touch with my..." but with how quickly our staff can just shoot a quick response or update back in Case Status instead of getting caught up in a phone call, our firm's average response time to clients is not the goal 24 hours... it's only 7.2 hours\! ----- ### "Quick, easy and efficient\!" — 5.0/5 > **Amy** | *30 May 2024* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: The implementation process was seamless. As someone who has done multiple implementations into our CMS we had no issues. Our clients love the app and it significantly improved our client contact relations with more prompt responses. > > **Cons**: Honestly, the only real "con" if you could say, is that they currently do not use it on their own customers. Setting that up would allow their customers to have a better glimpse as to what their clients will experience. However, they are always improving and adding new features to their system. > > Stress free - which is very hard to accomplish when it comes to implementing new changes and new methods of working. They entire team there is amazing to work with and always helping. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/423811/case-status?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/423811/case-status) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data