4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About Peek Pro

Peek Pro is a revolutionary operating software designed for tour and activity operators looking to boost revenue and streamline operations. This platform offers a world class online booking experience, dynamic pricing and a comprehensive Point of Sale(POS) system. Automate hundreds of routine tasks with a robust mobile app, which supports real-time data management, check-ins, digital waivers, and detailed reporting. Boost customer satisfaction with smooth interactions throughout their journey, streamlined by features like automated text reminders, self-rescheduling options, and contactless QR code entry. Trusted by thousands of operators, Peek Pro has shown to increase business revenues by an average of 30%. Backed by an award-winning customer support team ready to assist with any needs—from solo tour guides to large-scale exhibits. Peek Pro is ready to help your business grow. Ready to see it in action? Schedule a demo with us today!
Peek Pro Software - Schedule
Peek Pro Software - Booking details
Peek Pro Software - Guests booked
Peek Pro video
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Peek Pro Software - Booking details - thumbnail
Peek Pro Software - Guests booked - thumbnail

Peek Pro pricing

Peek Pro has a free version and offers a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
Yes

Alternatives to Peek Pro

Peek Pro Reviews

Feature rating

Value for Money
4.6
Functionality
4.5
Ease of Use
4.6
Customer Support
4.7
5 reviews of 774 View all reviews
Hallie
Hallie
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/07/2019

Great fit for our small rental & shuttle operation. Huge time-saver, very happy.

As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen.

I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed.

Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy.

I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated.

Pros

Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. So helpful! The support team for set-up were very thorough and helpful as well. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. They have options of how to set up different types of operations, so it's good to have someone to work with.

Cons

No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out.

There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes.

Response from Peek Travel

Hi Hallie! Thanks so much for writing this detailed review. It's been an absolute pleasure working with you, and we're so glad we've been able to streamline your business and save you time !

Replied 8/07/2019
Melinda
  • Industry: Recreational Facilities & Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 12/07/2023

My Business is sooo much better because of Peek Pro!

My overall experience has been amazing and super positive. [sensitive content hidden] helped me sign up and on board with Peek Pro. They were professional, detailed, organized and efficient. The times that I had video calls with them were super helpful and informative! I recommend them for their amazing customer service.

Pros

Sooooo... I really really really needed Peek Pro. I found out about this software about 3 weeks ago and I am in my 3rd summer season of renting paddle boards and kayaks at my local lake. I was having to manually double book customers with my website. It took forever and I often forgot a booking or two during the busy weeks. Opps! That will never happen again with Peek. I am booking more rental than ever and now people are finding where I launch from without having to call me confused!

Cons

There are a few things that I would change because my business is not a traditional one. I run and operate my own business so having set hours is a challenge for me. I wish that I could make changes to my schedule weekly without having to make a whole new season. I would like to be able to add a rental during my non-open times if I want since it is my schedule. I would like to change my equipment available much easier than many clicks. This is me just being detailed! Make some updates, but seriously, my life has changed for the better because of this program. I recommend it for anyone in my field.

Alternatives Considered

FareHarbor

Reasons for Choosing Peek Pro

Peek Pro can double and triple book based on my equipment available and Square's booking system is not that intelligent. :(

Switched From

Weebly

Reasons for Switching to Peek Pro

You all found me. The differences were not big enough to make me want to reach out the the other company. Also, Peek Pro's widgets look way more professional in my opinion.
Verified Reviewer
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
4
Ease of Use
3
Customer Support
1

1
Reviewed on 13/05/2024

False Promises at Sales and ZERO Customer Service

Terrible, see the cons I already described. DO NOT USE PEEK, YOUR BUSINESS WILL SUFFER AND YOUR TIME WILL BE WASTED!

We have grown out of WIX bookings but seriously look at that for a very feature rich low cost solution!

Pros

The interface, feature list and functionality for the customer seems to be great.

Cons

Setup help is limited, support and setup knowledge of their own product almost doesn't exist. They claim to have 7 day per week support over 4 time zones which is a complete lie. You can not contact people on support chat, phone or any other way than ticketing which takes 48 hours to resolve at a minimum.

If you run into a business stopping issue, you will be completely screwed and it is obvious no one there cares or has a plan to fix this!

You will be sold features that do not work or can not be implemented without complex work arounds if at all.

I question if they are even still in business with how challenging it is to get in contact with them which was not the case when we first signed up.

Martin
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/03/2024

We Love Peek Pro!

Pros

Peek Pro offers seemless integrated booking with Wordpress making is as easy as possible for our users to book trips via our website. Their team is also fantastic. Our account manager Josmary was an invaluable resouce to making our trips book more and become more profitable.

Cons

There's not much to say here. We're overal very happy with their product!

Response from Peek Travel

Hi Martin, we're delighted to hear that you're finding Peek Pro useful, and it's fantastic to see that you're making the most out of our features. Josmary also enjoys working with you and your team!

Replied 15/04/2024
Marriah
  • Industry: Leisure, Travel & Tourism
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
4

5
Reviewed on 17/02/2022

Great for my complex needs

Overall, I'm very satisfied with the functionality of peek pro. Before, I had to manually create new bookings and import all viator bookings myself. Now, customers can make their own reservations without back and forth over the phone or email, and viator bookings are automatically blocked out when my calendar is full for each activity. I do like that bookings that I manually create do not have the booking fee and only the payment processor fee which is cheaper than Square who I was previously using. Peek Pro has been the only software that I've been able to find that can support my business' booking needs which offers tours and uber-like transportation services.

Pros

Customer service is great for solving issues and answering questions during the initial consultations and onboarding process. They really helped me find workarounds from my complex activity types. The embedded widgets look great and clean on the website, makes it so much easier for my customers to automatically book themselves a tour. I love that it connects with Viator so I don't have to manually block out my availability on multiple platforms. Payouts are also relatively fast which is important to keep my business running.

Cons

The software is a little dated looking and is confusing to figure out where certain settings are located. The calendar view is a little clunky. Scheduling activities in the calendar is slightly weird, I feel like you should be able to add scheduling information within the activity settings, but you have to create the actual availability in a separate area. Customer support was incredibly responsive during the first few onboarding weeks, but has been much slower after getting set up. Also, I wish there were options for annual billing rather than the 6% booking free on top of the payment processor fee for automatic reservations.

Alternatives Considered

Checkfront and Bókun

Reasons for Choosing Peek Pro

I wanted to automate my scheduling for my tours and connect my calendar with viator

Switched From

Acuity Scheduling

Reasons for Switching to Peek Pro

Other softwares were unable to easily let me book 2 pickup times for a single reservation for roundtrip services

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