About Peek Pro
Peek Pro pricing
Peek Pro has a free version and offers a free trial.
Alternatives to Peek Pro
Peek Pro Reviews
Feature rating
All Peek Pro Reviews
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
A wonderful Tour operator software
Peek is simple to use. They provide excellent customer support, which was very helpful when I was switching from my previous online booking provider.
Pros
I'm from India , and we searched for a tour operator software that would accommodate our trips and allow for quick and simple payment. As you are aware, it can be challenging to create a dependable system for our clients in our area. It was difficult for us here. No customers are expressing a desire to go, particularly to Wayanad. We chose Peek Pro because it is dependable, allows us to change the details of our tours in real time, pays us once the tours are completed, is actively developing new features that we can use in our company, and—most importantly—is run by people.. Having a decent tool to advertise our firm is a relief as we are now moving toward having a greater ROI.
Cons
Taxes are already included in the cost of our trips and rentals. But only put their fees in the "Taxes and Fees" section after that. I'm just being nitpicky when I say that I believe the checkout should be improved. The complexity of some of the screens varies, although not significantly.
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Peek Pro may do everything, but it will cost you valuable time with its complexity
I am constantly having to take training classes and ask for help with basic things such as adjusting when we are open for business. I am spending more time trying to learn how to operate it and adjust it that I am running the business. Their support staff is helpful, but that does not solve the incredible complexity of using the program, and I say this as someone who has easily mastered graphics art software and I run other entire websites.
Pros
Peek Pro can do almost anything for rental and event bookings.
Cons
Peek Pro is very complicated to set up and even more complicated for the tour or rental operator to use. Nothing is simple on the backend, only for the customer.
Alternatives Considered
FareHarborReasons for Choosing Peek Pro
BOD decided Peek would be better, They were wrong.Switched From
SquarespaceReasons for Switching to Peek Pro
Because it looked like it could do more and had waivers included, FareHarbor did not have waivers. I plan to go back and try FareHarbor. I cannot afford the hours Peek is costing me.Response from Peek Travel
Hi Teresa, your feedback is very important to us. It is great to hear that our helpdesk and support team provided the resources that you were looking for.
We are sorry to hear found Peek's functionality too complex, we'd be happy to hop on a call if you're still using Peek for your business. If not, we wish you all the best. We'd be happy to work with you and your business in the future.
- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Weekly for 2+ years
-
Review Source
PEEK REVIEW
Excellent . The onboarding was professionally done
Pros
Easy to change; good looking front facing
Cons
Nothing. I left but came back after having Peek for 2 years
Alternatives Considered
XolaReasons for Switching to Peek Pro
Better features, pricing and elements available- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Horrible platform
Horrible. Would not recommend. Switching to another platform since I heard this is common for peek pro.
Pros
In the beginning it was helpful to get the business started.
Cons
The payouts stop processing and the money we made was stuck in the system.
Alternatives Considered
FareHarborReasons for Choosing Peek Pro
Over $1000 of revenue was held up in the system of peekpro.Switched From
FareHarborReasons for Switching to Peek Pro
Sales pitch was very great and was lied to about the simpleness of the system.- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Easy to use for businesses and customers
I’m very pleased with the Peek Pro scheduler and think it’s a great addition to our business. [sensitive content hidden] were very helpful and answered any questions that came about.
Pros
I like the variety of booking flows that peek allows us to customize.
Cons
I think editing the activity schedule can get a little confusing at first.
Alternatives Considered
FareHarborReasons for Choosing Peek Pro
I liked the booking flow of Peek better.Switched From
BookeoReasons for Switching to Peek Pro
[sensitive content hidden] really took the time to explain everything to me about Peek Pro. I thought it would be a good fit for my business.- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
DO NOT USE PEEK PRO
Traumatic, horrible, disappointing, frustrating, and time-consuming. They illegally filter out negative reviews. I'm now with Fareharbor and very happy.
Pros
The integrated waiver was helpful as was the pre-tipping feature.
Cons
I've switched booking systems several times for different reasons. By far the worst was Peek Pro. Customer service consistently took over a week to respond. I had an emergency and called customer service, texted, used the chat, and even reached out to my initial onboarding specialist and heard only crickets for 6 days!! I felt completely unsupported and they negatively impacted my business. They bring you on and then hang you out to dry.
Alternatives Considered
TripWorksReasons for Switching to Peek Pro
Appeared more professional and had pre-tipping- Industry: Events Services
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Excited to use Peek!
Pros
I just setup my business with Peek, and the onboarding supper I received from [sensitive content hidden] has been exceptional! Very grateful to work with a responsive company and excited to see how this platform helps us with our booking operations!
Cons
I put in a bunch of feature requests w/ [sensitive content hidden] that I'd love to have reviewed!
Response from Peek Travel
Hi Lilia, glad to hear you're pleased with the onboarding received from our account manager. We are delighted to work with you as well.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Peek Pro for a Treck and Hikeing company
Pros
It was incredibly easy to use program with an awesome onboarding team. we where up and running in 2 weeks!! This software saves takes the headache out of scheduling. From a built in texting, emailing, and payment processing.
Cons
As with any software that is mostly pre packaged the amount of customization can feel limiting, but in the end was way more robust than I first expected.
Alternatives Considered
FareHarborReasons for Switching to Peek Pro
the services provided like the texting service, as well as the design elements made me fell like Peek Pro would be the better option for us.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Simple Bicycle rental platform
Peek Pro basically set it up behind sense. Not much for me to till the onboarding and learning part. Everything was expanded and understandable. Our onboarding person kept on us during the two week process to double check and triple check that we were comfortable this it all.
Pros
Simplicity, designed with our exact needs.
Cons
There is not much to not like. Maybe not have a direct account manager, but it hasn't been a big issue.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Great People To Work With
[sensitive content hidden] were the best.!! Answered all questions
Fixed whatever we felt needed fixing.
Excellent follow up
Pros
Customer service was excellent during the set up
Cons
Nothing everything was great don't have any complaints
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Peek Pro
I switched from Fare Harbor a few years ago and I've had a pretty consistently good experience with Peek since then.
Pros
The customer service has been the beat feature by far. The software is relatively intuitive and well designed. I have multiple guides that are easily able to use it.
Cons
Other newer features are great in theory but haven't worked well for us personally like the tipping option. The embeddable review widget was terrible and did not update or work properly when I tried to use it on my website. I also wish there was a way to aggregate the answers to the question "how did you hear about us?" that customers answer at the time of registration. Also, it would be nice if the emails were more mobile friendly. It took me tons of trial and error to format them so they are readable on mobile phones, because that is how the majority of customers are viewing them, especially the day of the tour.
Reasons for Choosing Peek Pro
I was really frustrated with their customer service and software and even after several months, they couldn't resolve an issue I was having with public vs private bookings. We ended up double booking sometimes and scrambling to accommodate everyone last minute.Switched From
FareHarborReasons for Switching to Peek Pro
Before I switched, I asked a few other local businesses about their experience using Peek and they all endorsed it, although it's interesting that one has since switched to another software provider.- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
False Promises at Sales and ZERO Customer Service
Terrible, see the cons I already described. DO NOT USE PEEK, YOUR BUSINESS WILL SUFFER AND YOUR TIME WILL BE WASTED!
We have grown out of WIX bookings but seriously look at that for a very feature rich low cost solution!
Pros
The interface, feature list and functionality for the customer seems to be great.
Cons
Setup help is limited, support and setup knowledge of their own product almost doesn't exist. They claim to have 7 day per week support over 4 time zones which is a complete lie. You can not contact people on support chat, phone or any other way than ticketing which takes 48 hours to resolve at a minimum.
If you run into a business stopping issue, you will be completely screwed and it is obvious no one there cares or has a plan to fix this!
You will be sold features that do not work or can not be implemented without complex work arounds if at all.
I question if they are even still in business with how challenging it is to get in contact with them which was not the case when we first signed up.
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
The reports side is fantastic
The software is great, customer support is phenominal
Pros
reporting functions and pricing for user is great. Some calendar function and customization options.
Cons
It was tough getting over the extra charge to our customers. Use of the actual calendar has some hurdles for us but Peek is working with me to sort it out
Reasons for Choosing Peek Pro
Due to the reporting system, it was basically non-existent on RezdySwitched From
RezdyReasons for Switching to Peek Pro
I need both a functioning calendar and the reports, it was the calendar that ultimately made the decision. While not perfect for what we need, it was the best optionResponse from Peek Travel
Hi Tanya, we're glad to hear you're finding Peek Pro useful and it sounds like you're really taking advantage of some great features. The Reports feature was designed to help operators, big or small, actively track their business a number of different ways. Feel free to reach out to us if you ever have any questions about a part of the Reports feature. We look forward to continuing to work with you and Big Blue in the future!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Awful Customer Service
I'd suggest saving yourself the pain and finding another platform.
Pros
If this software did everything it claimed then it would be great. A lot of features require tedious work arounds and a huge amount of work on the back end.
Cons
Customer service are abysmal, without notice in the middle of the pandemic they switched to US opening times which meant as a UK customer we were left stranded with glitches and errors massively effecting our workflow.
Alternatives Considered
FareHarborReasons for Choosing Peek Pro
We switched from Cinolla in a bid to gain more online sales.Reasons for Switching to Peek Pro
Fareharbor at the time did not allow a tour operator to be responsible for the costs of the booking but instead levied the 6% on the customer at the end of the booking. This has now changed. Fareharbor also did not have a suitable rental system for our business.- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Ability to interact with reservations/ reservation information is too limited
Super helpful staff. Incredible onboarding process. Constantly checking in on us. However, issues like not being able to simply interact with individual customers after a booking is made or easily see the waivers associated with each participant on a trip have twice been passed off as complicated for larger tour operators. I have a mocked-up screenshot of what this could look like if anyone is interested. I think it would be a helpful addition to your manifest for large and small tours, would make looking at and managing your bookings easier on both operator and customer. It looks like this: In manifest, when you click details, you see the main contact for a trip then Adult #1 Adult #2 and so on and so forth. Under each Adult# you would see an email (the email entered by the main contact when they forwarded waivers). Under that you would see a checkbox for each of the waivers that have been submitted by that individual (you should also be able to click these so you can see the waiver associated with that person) under that the "send email drop down menu" would show. So at a glance you could see what is not signed and then just scroll down and select the "waiver reminder" email and click send for each person who has not signed.
Pros
I like how easy it is to learn how to set up a calendar or product or activity. I like the all-inclusive feel of the check-out. I like the ability to customize emails, have waivers signed in the program itself and all the customer information tracked by booking.
Cons
In the last few weeks of trying to get our business going (and during these times everything is very up in the air) I have been particularly frustrated with the ability to interact with bookings and information in bookings once they are made.
Example one: once a booking is made, if I want to send an email to someone that is not a stock email, I can't do that from Peek. Now we have two communication threads. One in Peek and one in my business email. Which would be fine if I could somehow link the two but I can't
Example two: This is a bigger issue for me because it makes following through with steps after booking the responsibility of the customer/ main contact only. For me this is creating an extra step. Once the main contact gives me the names of other folks they are booking, I want to be able to send reminder emails directly to those folks. So Peek is collecting their emails when the main contact sends an "invitation to waiver" email, but not storing them in a way where I can interact with them. If 4 of 10 people have not signed their waivers, I have to ping the main contact (I would probably send them a personal email because I cant clarify WHO hasn't signed in Peek) and then get them to remind others. It makes much more sense to be able to have the software retain the emails as they are forwarding waivers to others and then tour operators can click a dropdown below each persons name to send them reminder emails. We should also be able to see what is outstanding for each
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Great system for managing online reservations for tour companies!
Online reservations are critical to tour operators and PEEK provides a convenient hub for managing these online reservations, as well as integrating some other third party products (such as Groupon) to integrate into their booking system. Case in point: we are now able to have guests use their groupon vouchers to book through PEEK whereas before all of these had to be called in to our office personnel. This reduces the workload on the office and allows them to spend more time helping customers book who are unable/unfamiliar with online booking, as well as be more social and inviting to guests at check in since there are less calls and thus less immediate need to answer them. Additionally this form of booking reduces errors such as misheard voucher codes or dates.
It is also very helpful in the management of availability for tours and controlling overall booking capacity and availability on the fly.
Pros
Ease of use is definitely the top feature. Our previous system was much less intuitive and required more work to do things like move reservations, charge guests (or refund them) or even just generally managing the available tours on a given day.
Plus the layout is easy to understand and features visual distinctions (such as color) for different individual tours that help make them easily distinguishable and reduce confusion.
Cons
We have been told several times that guests did not receive confirmation emails. We are not sure why this occurs, and it does not occur consistently so we cannot reliably figure out WHY. We have the system set to automatically send emails so this can be somewhat annoying, but in these cases we can easily send new confirmations or just simply verbally confirm. Additionally, guests often report they have trouble downloading the peek app, but since by the time they arrive we already have their reservation this is not a critical problem.
In any case, reservations seem to always be efficiently sent to OUR inbox so that even if a guest has not received theirs, we can easily find them.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
We've seen a 25% increase in clicks to conversion to sales!
We've seen a 25% increase in the conversion of clicks to sales! More to follow on that later. We switched over to Peek after spending 10 years with Zerve. We were in fact one of Zerve's first customers outside of NYC, making us one of the first tour companies in the country to move to an online reservation platform! While being forced out of necessity to make a switch was not ideal, we did our due diligence, checked out EVERY major platform on the market, compared each and decided that Peek offered the best combination of features and value. And, we have not been disappointed. Peek's integration team did a fantastic job of moving us over onto their platform. Their development team has been responsive to suggestions and has been steadily adding more and more useful features in a timely manner, and the customer support team has been great with answering questions and addressing problems as they occasionally arise. As I mentioned at the outset, we've seen a 25% increase in the conversion of clicks to sales! After much research and consideration, we have determined that this is due to the ease of use of the mobile and web platforms. A customer can literally book a reservation in under a minute! They can book so quickly that they don't even have time to second guess themselves. Needless to say, as a leader in the tour industry who has been utilizing online platforms since the beginning, we are thrilled with Peek and its platform!
Pros
Ease of use. Speed at which reservations can be made by customers. Tech support. Conversion rate of clicks to sales.
Cons
It's missing a few whistles and bells I would like to see. But, I've spoken with the development team and many of these updates are on the way...
Response from Peek Travel
Hey Mike,
A review like this from you is amazing! We are thrilled you've seen such an increase in your conversion of clicks to sales. As you said, our developers are always working on more features to help operators like you, and seeing such definitive growth in your business because of our product is incredible. You know you can always reach our Partner Support team 24/7 with any ideas for features.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used for 2+ years
-
Review Source
Overall great software with some room for improvement
There are small problems that need fixing but we are overall satisfied with Peek Pro's software and especially happy with their customer service team.
Pros
We appreciate the ease of a cloud based payment system, as well as the easy to navigate interface.
Cons
Since we began using Peek Pro we have asked for the ability to split payment methods, being unable to utilize this type of feature definitely created some headaches and lot business. However, it appears that Peek Pro has implemented this featurein the latest version. We also have experienced some issues with customers being refunded and then recharged for the full balance when we attempting to update the price of their purchasing For example, when upgrading from a rental they had paid $100 for already to a rental that was $150 - the system would "refund" the $100 and charge the customer a full $150 rather than just the needed $50. In some situations this created a problem because the customers account would have $250 in held funds until the original $100 was returned. We found a work around, but it wasn't ideal. Hopefully switching our account over to Peek Pro 6 will address this as well.
Response from Peek Travel
Hi Jacqueline! Thanks for reaching out and writing your review. Your comments help us make Peek Pro serviceable for all partners. Peek Pro 6 does have the ability to split payments so please reach out to our customer service team with any questions on how to use this new feature. We hope that you stay satisfied with the Peek Pro 6 changes and continue to find the software helpful with the new improvements.
-
Review Source
Most Excellent Booking Platform!
I switched to Peek Pro from Get In Sell Out about 2 months ago, and there's no looking back! I love the clean look of Peek and the ease of use for both my customers and on the back end. Their setup fee was nominal, and the operating costs are flexible. All of the credit card processing is done seamlessly through Stripe, unlike with GISO where folks were redirected to PayPal. Also since Peek is just a little pop up on the screen, our customers don't actually leave our website when they're booking a tour. Another thing that's helpful on the backend is being able to input a customer's credit card when they call in. Our previous system was to send a paypal invoice. Everything is streamlined and just makes sense. Customer service has been nothing but friendly, prompt, and helpful.
One con I have right now is regarding private tours. With GISO, I was used to being able to set up a private tour and link the customer directly to that tour. With Peek, you can easily set up a private tour, but you need to link the customer to a calendar that they then have to select which date they want to book. This also means that I can't have multiple private tours on that calendar... especially since the pricing is usually different for each private tour. So, for every private tour we book, we need to add a new tour with a new description and a new price AND make a new calendar that only has that tour on it to be able to link our customer to it. It seems like there simply "must be an better way!"
Another feature that I would love to see is to open up the bookout window for tours once they are already booked. We require guests to book a tour at least 48 hours in advance. This is to make sure that one of our guides are available. So, if it's March 1st today and someone books a tour for March 20th, we make sure a guide is available, no problem. Now on March 19th, someone looks at our website, sees there's a tour on the 20th and wants to reserve it. It seems to me that it'd be pretty easy to have an algorithm that was something like: "If 0 people have reserved this tour, let customers book up until 48 hours before start time. If 1+ people have reserved this tour, let customers book up until 2 hours before start time."
I was informed that the Peek team is constantly working on features and updates, which makes me hopeful for both of these issues. As it stands right now, I am 100% happy with Peek and these changes would just be bonuses.
-
Review Source
30% increase in sales in the first 2 months!!
I am the owner operator of Virginia Beach Horseback, the only destination in the United States where you can rent horses and ride down the beach on a resort beach. We tend to place in the top 5 websites for "Riding horses down the beach."
With this being said, it was a necessary business move to strategize a better way to capture more customers by making it easier for them to reserve online through our website versus only being available for phone calls and manually plugging in reservations ourselves. Within my first two month of using Peek Pro, our business saw a 30% increase in sales.
Now, not only do we have the advantage of people discovering us online and buying ticket, this has helped make it easier in reaching our full capacity during stronger seasons of the year. The setting up process if very simple and easy. Having things established on your website is all dealt with by the staff to ensure it's fully functional. Within a few hours time frame we were able to convert the company to the new reservation strategy, and it fortunately became a win-win for us in the long run.
I would like to say what really makes this company the only company of its kind, is the cell phone application that integrates with the desktop computers while phone calls are being answered and reservations are being plugged from the back end. My managers are able to see exactly what the schedule is and where new people fit and be plugged and chugged into the cell phone app, allowing my 20+ person staff at all times to know exactly what's going on. As an owner, it is important to know what you are making every day. The freedom of not always being on the job is necessary when thinking about the next best move to make when advancing your business. Whether on the job or not, we know exactly what we make in cash as well as credit card sales.
Hands down, I'm very happy with the service and speedy customer support responses. Alex Seidler is a great, well-spoken gentleman and I am glad to have crossed paths with him to convince me to try the service out. I recommend this to anyone who owns a reservation-based company. I honestly feel the internet is where all things are going these days. It is important to catch up with the times and Peek Pro can make it happen for you!
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
peek pro booking sofware
I did not like this software at all it was a terrible experience for me the overall make of the software was not for an Escape room and to be honest I don't know what company would be able to use this software.
Pros
The only thing I liked about this booking system was the ability for them to stop bad reviews from being posted to your company
Cons
This software was not for Escape rooms the ease of use was terrible the overall build was crazy especially the name of the topics. the setup was layed out crazy no one could really understand it it would also take up too much time trying to figure it out. the developer of this software needs to consult with others and redo the entire software. Not software to use with escape rooms. It was set up like you were looking for a flight or something with an airplane going around in cirlce while you're booking an appointment for a customer
Alternatives Considered
XolaResponse from Peek Travel
Hi Chavonda, thanks for your review. We really value your feedback as we are continually trying to improve and tailor our software to meet the needs of our partners. Please let us know how we can best support you and your team as you continue to use the platform. We're here to help!
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Makes Booking Easy for Clients
So far it has been quite a bit of work, but my clients say it's much easier than my previous set-up.
Pros
I switched to Peek Pro because they do not charge a monthly fee. I was tired of paying for services that were not creating conversions. They charge a percentage upon each sale which is little more than I already pay for PayPal or credit card fees.
The team at Peek has been very helpful in guiding me as I set up the widgets and helping me when I struggle with the back-end. Generally, it does everything I need it to do, with some minor adjustments and work arounds.
Cons
The reports aspect lacks manipulation. I wish that I could choose how to view bookings based upon guides, dates, and classes all at once.
They do not offer a subscription option so I have had to manually enter codes for all of my unlimited and package users.
It is not the best for what I do, but I hope the developers can clean it up so it better serves my needs and keeps booking easy for my clients.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
This software makes life easier and converts more sales.
I can run my business sales more automated and spend much less time on the phone. This software brings my business up to date and into the mobile and electronic marketplace.
Pros
I like that I can run and even configure the software from my phone in the field. I like that I can receive text confirmations and even confirm or decline reservation requests with a quick text code reply.
Cons
Scheduling time off for a resource or guide is tedious. I need to either cancel an entire chunk that I scheduled (I usually schedule a month or more blocks) OR I need to go into each activity one at a time and remove the resource or guide for every day and every activity that the guide or resource is not available. It would be MUCH easier and faster if I could just enter a date range to make a resource or guide unavailable and would take a few minutes rather than a half hour or more to schedule a vacation or illness for guide. I have made this feature request many times as I'm sure others have but obviously must be very challenging feature to add.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Good for what it is, not for everyone though
So we now have two seperate programs, one for boats and one for lodging. They both handle their respective rolls but I wish I could get one that did everything. In short, if I only had boat rentals, or paddleboards or similar, it would be fine.
Pros
I use this for rental boat booking and scheduling, which it does pretty well. Photos of the different products, and I like that I can set it up to send me a text when a booking is received. I do appreciate that the team went out of their way to try to make it work, and they are always reachable and willing to help.
Cons
We also have rental cabins and campsites, but Peek does not work for this, due to the way the program is written it is VERY difficult to make the software confirm to standard lodging practices (such as 11AM checkin-3PM checkout) it wants to change everything back to standard 9am to 5pm.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Simplify your life by using Peek PRO to manage your business
Switching over to this feature-rich software platform was one of the best decisions that I could have made for upping the game with my charter operation. From tracking sales to creating trip manifests and being confident that all passengers are paid in full is a great feeling.
Pros
Peek Pro is very intuitive and has the added bonus of being easy to train your staff to use.
Cons
I do feel there could be a more efficient manner in which to handle situations wherein an event has to be cancelled due to poor weather or other uncontrollable circumstances. As currently configured, it is somewhat clumsy and there are problems keeping track of outstanding re-booking credits for those customers that were booked onto a trip that had to be cancelled.