--- description: Review of Lightspeed Restaurant Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Lightspeed Restaurant | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Restaurant Management Software](/directory/2165/restaurant-management/software) > [Lightspeed Restaurant](/software/422883/lightspeed-restaurant) # Lightspeed Restaurant Canonical: https://www.softwareadvice.co.nz/software/422883/lightspeed-restaurant Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.co.nz/software/422883/lightspeed-restaurant?page=2) > The one-stop restaurant platform built for ambitious hospitality professionals to make fast, data-driven decisions, serve more customers and maximise efficiency. Transform and unify your digital and physical operation through innovative features such as unified POS \& payments, advanced insights, smart inventory management, accounting and much more. Build a thriving business and unlock the potential of your restaurant with Lightspeed. > > Verdict: Rated **4.4/5** by 214 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 214 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Lightspeed - **Location**: Montreal, Canada - **Founded**: 2012 ## Commercial Context - **Starting Price**: A$3.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Starter $3/day (billed monthly) Essential $6/day (billed monthly) Premium $12/day (billed monthly) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Spanish - **Available Countries**: Australia, Austria, Belgium, Canada, Czechia, Denmark, France, Germany, Ireland, Italy, Luxembourg, Malta, Netherlands, New Zealand, Norway, Singapore, South Africa, Spain, Switzerland, United Kingdom and 1 more ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Alerts/Notifications - Barcode/Ticket Scanning - Billing & Invoicing - Cash Management - Clock In/Out - Contact Management - Credit Card Processing - Customer Database - Customer History - Customer Management - Customisable Categories - Delivery Management - Delivery Tracking - Discount Management - Electronic Payments ## Integrations (33 total) - 5stelle - Abacus - Abacus POS - Apaleo - Apicbase Restaurant Management - BPL Digital - Cloudbeds - Cockpit IT Service Manager - Combo - Deliverect - Easilys - Flipdish - Fourth - Frontdesk Anywhere - Homebase ... and 18 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Restaurant Management Software](https://www.softwareadvice.co.nz/directory/2165/restaurant-management/software) ## Related Categories - [Bar POS Software](https://www.softwareadvice.co.nz/directory/389/bar-pos-software/software) - [Bakery Software](https://www.softwareadvice.co.nz/directory/3337/bakery/software) - [Mobile Point of Sale Systems Software](https://www.softwareadvice.co.nz/directory/1400/mpos/software) - [Tablet POS Software](https://www.softwareadvice.co.nz/directory/1451/tablet-pos/software) - [Restaurant POS Software](https://www.softwareadvice.co.nz/directory/41/restaurant-pos-software/software) ## Alternatives 1. [Restroworks](https://www.softwareadvice.co.nz/software/77505/restroworks) — 4.9/5 (568 reviews) 2. [Toast POS](https://www.softwareadvice.co.nz/software/4997/toast-pos) — 4.2/5 (549 reviews) 3. [SpotOn](https://www.softwareadvice.co.nz/software/96536/spoton-restaurant) — 4.3/5 (368 reviews) 4. [Lavu](https://www.softwareadvice.co.nz/software/3311/lavu) — 4.2/5 (257 reviews) 5. [CAKE POS](https://www.softwareadvice.co.nz/software/22390/cake-pos) — 4.6/5 (522 reviews) ## Reviews ### "How Lightspeed will help improve your business." — 5.0/5 > **Assad** | *23 March 2019* | Restaurants | Recommendation rating: 10.0/10 > > **Pros**: They are accuracy and analysis. With Lightspeed each and every order is entered with 100% accuracy, so you don't have to worry about wrong items or amounts being entered. And with their integrated system you can manage your inventory, and analyze your sales patterns. All because Lightspeed gives you sophisticated and detailed sales reports at your fingertips all while saving time and money and reducing costs. > > **Cons**: There was no onsite tutorial on how to access certain data, but a quick call with tech support and within a few minutes I mastered the system and where everything is placed. > > I signed up with Lightspeed back in Nov 2016 and I have never looked back. Lightspeed gives me accuracy and analysis. Through Lightspeed's data I was able to save costs through employee shrinkage. Combined with Lightspeed's great customer and tech support, you've got a winning combination that no one can beat. ----- ### "Choose Lightspeed\!" — 4.0/5 > **Malcolm** | *8 February 2021* | Restaurants | Recommendation rating: 10.0/10 > > **Pros**: We had the highest expectations for Lightspeed POS and have been ecstatic about the choice. Staff appreciates the ease of use and the quick customization (once familiar with back office which does not take that long). We have continued to appreciate the helpful 24 hour customer service team. Even when they did not have answers for our unique problems, they always did their best to figure out a workaround. The ability to export raw data of every receipt item for every receipt entered has proven invaluable. With knowledge of Excel, data analytics have been insightful and highly beneficial. Since the pandemic began, Lightspeed has continued to innovate and has improved their product which has allowed us to create an online ordering site for pickup and delivery. And the best part is full integration with our online site, POS, accounting software, and scheduling software. > > **Cons**: First, no POS is perfect, including Lightspeed. Understanding the back end has allowed us to create work arounds for things the software is currently incapable of doing as intended at this time. One thing has been problems with combos, which we resolved with a workaround. The biggest con is the process used for some software upgrades. Understandably, when a request is made often, it is pushed up the programmer's priority list. There are however some upgrades that, although not highly requested, can definitely improve the product. I have several requests into the programmers at this time. > > Lightspeed was, is, and will continue to be great for us. Staff loves the ease of use of the front end. I love the simplicity of updating the online site, the data available for export in the office, and the full integration with our other software. ----- ### "Affordable and reliable" — 5.0/5 > **Pascal** | *17 September 2018* | Restaurants | Recommendation rating: 10.0/10 > > **Pros**: Most affordable option for POS on the market that is compatible with revenue Quebec and MEV machines. > > **Cons**: Occasionally updates take a few minutes, otherwise we have very few issues in the last 4 years since we started using Lightspeed > > Been reliable part of our business for over 4 years now. ----- ### "\!\!SMALL BUSINESS WARNING\!\! NOT FAIR" — 4.0/5 > **VAUGHN** | *29 April 2020* | Food & Beverages | Recommendation rating: 0.0/10 > > **Pros**: The software is comprehensive. Many add-ons are available at high costs. > > **Cons**: It can get complicated and takes some effort to train new staff. Support is good for the software although I have found that are led down the wrong path and wast time. Some of the representatives are not knowledgeable enough. > > \!\!WARNING\!\!\! THIS COMPANY IS NOT FAIR\! They bundled in the loyalty program in our automatic renewal. We were looking into the addition to see if it fits our business. Another $800 was tacked on to our renewal for the Loyalty program that I did not authorize. They are refusing to refund the Loyalty program fee say that we are in a contract and they have a phone recording committing to the contract (they won't actual share the recording though). We have no need for this extra program at the moment, have not used it and do not plan to use it at this time as our business volume has a ceiling and the margins do not support it at this time. We understand the value in the loyalty program by cannot presently justify it. I have not worked for or worked with a company that does not work fairly with their customers. I do not recommend LightSpeed and am stuck with them for another 11 months and plan to find a better POS partner. ----- ### "Lightspeed POS for Restaurant" — 5.0/5 > **Joe** | *16 December 2021* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: Lightspeed is sleek, very professional look and feel. Although it does take a number of buttons to run through a transaction, it's definitely an upgrade to what he had prior. The loyalty program integration is amazing, as customers earn points on the spot without any manual entry. > > **Cons**: Although not directly related to POS, their payment processing dose not allow partial refunds which causes us headaches at times. > > Overall, our experience has been great, but no software is perfect. Their rates are comparable, but the customer support is phenomenal. ----- Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.co.nz/software/422883/lightspeed-restaurant?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/422883/lightspeed-restaurant) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data