ResMan

Pros

1. Good source for highlighting properties for rent and lease by giving ads which is an easy process as well with support.
2. Helps to save a ton of time and money to show customers properties and take bookings.
3. Everything is online, rental pay or necessities services, the discussion so good option to opt.

Cons

1. There are many similar options available in the market now, so nothing new I can find.

Pros

Resman is the by far the simplest and easiest software program. Training new employees, even those with limited computer skills is simple.

Cons

Support is a little slow and confusing at times.

Alternatives Considered

Reasons for Choosing ResMan

Switched From

Reasons for Switching to ResMan

Pros

At this point, I don't find much of resman to be functional other than rental payments.

Cons

I moved for the affordable features and none of them are working as planned. I run a section 8 property and I wanted a better setup than my other software, which is outdated. For some reason, it appears that I am the first affordable customer, as I run into endless bugs and issues that clearly should have been fixed previously.

The software is calculating inappropriate tenant rent and nobody at support can tell me why. My old software has no problem with this calculation. Resman can't get it correct.

One of my certifications was not accepted because the default income codes in Resman are incorrect. Nobody including support can figure out the correct TRACS income codes. This is something onboarding completed missed.

When an applicant applies to a unit, they are locked into that unit and can't be moved because while they are only an applicant and haven't moved in, Resman thought it was a good idea from a compliance standpoint to keep you from moving the unit. This is insane. You need to be able to move someone freely between units.

Resman uses DocuSign for signing documents, which is great. However, the default DocuSign signature fields were in the wrong place on my certification. How is this the default template? This should have been working from day 1!

The template letters, which the sales team used as a way to get me interested in the product all have typos and other errors in them. You can't just use what is in the system.

The UI is not modern. It does not rescale on different size monitors, making a large screen monitor pointless. There is no mobile app for landlords and management. This is 2023, every software should have a mobile app. This software does not work well on a mobile browser, as it doesn't change to a mobile layout.

I have been on this software not even a month and I wish I never switched. It takes 99% of my day and all I do is fix errors, find problems, and send them to support, who is unable to provide answers or fix anything.

Pros

Having been in the industry for 25 yrs and worked on various Property Management Software solutions, I am forever a lover of all things ResMan!

Cons

I would like to see an app for users. Signing in can be a hassle.

Alternatives Considered

Reasons for Choosing ResMan

Switched From

Reasons for Switching to ResMan

Pros

I love that it combines my Application/Lease software, screening software and payments into one program and I am not having to go to each individual one.

Cons

In invoices if you have a credit due to a return you have to go and back out the original payment so it can be applied to that transaction vs just being able to select one that has already been paid out.

Alternatives Considered

Reasons for Choosing ResMan

Switched From

Reasons for Switching to ResMan

Pros

Love the thorough reporting

Payment processing is easier than ever

Support is always very responsive with appropriate timing

Cons

The onboarding process was undesirable.. we had to basically manually onboard ourselves after the transfer, with most of our questions going unanswered.

Our rep, [sensitive content hidden], couldn't really answer anything and would just point us to the knowledge center every time, even though we had exhausted that option already.

She would then just put in a support ticket, which was nothing we couldn't do ourselves. Maybe just a more hands on rep for onboarding clients would be helpful!!

Other than that, I love the software and am happy with the reports, and accounting abilities.

Alternatives Considered

Reasons for Choosing ResMan

Switched From

Pros

simple, easy, user friendly, budget friendly, etc.

Cons

I realldy dont have any cons at the moment to talk about.

Pros

I am happy we switched to resman, everything is easy for me to stay organized with on my day to day leasing and managing tasks.

Cons

Currently I do not have any cons and I have been using resman for over a year now. This is my 4th software and by far my favorite.

Pros

ResMan is very user friendly and easy to teach new employees how to maneuver the system

Cons

Group messaging. The system should be set up to access pdf and word documents to send out in group messaging without having to upload them to the system.

Pros

I love that Resman is user friendly. It has been a breeze to use the system after being o Realpage for 15+ years.

Cons

I'd love to see more bulk functions that are able to be used.

Pros

Regarding the ownership side of multifamily, ResMan makes managing and overseeing the assets so much easier and efficient. I have experienced using almost all of the property management software platforms and ResMan is by far the most functionally competent one out there.

Cons

My only con is that all of my assets aren't using ResMan, working on making this change mandatory.

Pros

I love the way Resman gives you all the tools to successfully run a property!

Cons

I honestly have not found a negative side to Resman.

Pros

Ease of use and everything is easy to find when looking

Cons

Slow when everyone is on and the screen just sits there and loads

Pros

I enjoy the ease of use and the workflow to better guide my team.

Cons

Creating custom reports is sometimes difficult to do on your own.

Pros

Easy functions with delinquent reports and board Page is very easy to keep track of delinquecy and propery daily task.

Cons

Need for training videos available . Contacting help is sometimes a pain.

Pros

Very similar to Onesite/Realpage products. Very easy to use and find data. Reporting is done very well.

Cons

There is nothing that i do not like about Resman.

Pros

Everything is so easy to use! I thoroughly enjoy it!

Cons

Wish it integrated better with anyonehome

Pros

It is very easy to use, what I like most is that any payments can be linked directly to bank account and any movements in financials are reflected directly in the financial statements and supporting reports.

Cons

There are times especially month-end when Resman takes time to load the screen but totally understandable especially if there are a lot of users accessing the site.

Pros

ResMan is one of the best softwares I have ever used. Tech Support is very helpful as well.Great personality on the other side

Cons

None- I have not run across anything that ResMan tech support could not fix.

Pros

It's very easy and helpful, with training and the live agents that are there to assist you.

Cons

Resman overall has great features. I find it very easy in a way.

Pros

helps keep me organized and helps me keep in better touch with customers

Cons

goes off line every once in a while but never last more then 5 mins

Pros

Simplicity and functionality. I enjoy a system that is easy to navigate.

Cons

Could use a better lead tracking system

Pros

That is efficient and easy to use for all my management needs.

Cons

Overall resman is great I don't think there is anything that I don't like.

Pros

The Dashboard system helps you to navigate your residents accounts, properties and accounting portfolios in an easy to use your choice custom format for daily work use.

Cons

There are many sections of the process to navigate through that takes time to coordinate step by step processing. The "help" system is convenient to use with this concern and the on-call support representatives are very helpful.

Pros

Resman is easy to locate and work. Can get all the information needed everyday about residents, invoices and day to day questions

Cons

I don't have any cons. Once in awhile I get stuck and don't have an answer and when that happens I go to the pros, Resman customer service