RUN Powered by ADP

Pros

RUN powered by ADP has numerous benefits, but the fact that it gives workers access to their data and the ability to modify it is my favorite feature. One's contact info, W-2 withholdings, and payment options can all be changed. This frees up a lot of my time, which I can then use toward more pressing matters, like making sure everyone is paid.

Cons

It bothers me that the technology isn't as cutting-edge as the retail ADP. I also have experience in retail, where I find that updating information is less of a hassle than in wholesale.

Pros

Easy to set up, use and maintain. The user interface is intuitive.

Cons

Pricing was higher than competitors. Not enough value for the money.

Pros

The simplicity of payroll makes things quick. It’s manually customizable.

Cons

Glitchy and poor customer service to support it.

Pros

What I like most about RUN powered by ADP is that it is easy to setup and run payroll through also that they file tax filings, and the reports are great.

Cons

My least favorite thing about RUN powered by ADP is the pricing is a little bit more than some other Payroll providers in the market.

Pros

If you ever have an issue, you can get customer service to help run payroll at the last minute so your team is paid on time.

Cons

It can be glitchy and there is a ton of turnover, so you never have a direct contact there for long.

Pros

It makes my job much easier. This gives me time to work on other projects.

Cons

There really isn't anything that I don't like about RUN.

Pros

I've used Run for many years. It's a great program and easy to use. Reporting is quick as well.

Cons

I have zero complaints, works well. Very easy to use

Alternatives Considered

Reasons for Switching to RUN Powered by ADP

Pros

Easy to add PTO and view schedules, track requests, and assign managers. The customer service is great, easy chat option available

Cons

Reports could be more customized, does not sync PTO time with Google Calender

Alternatives Considered

Reasons for Choosing RUN Powered by ADP

Switched From

Reasons for Switching to RUN Powered by ADP

Pros

We originally used a small local firm to process our payroll, but once they retired, we had to look for a new way to process payroll. We really liked the pricing for the product, as it wasn't a huge jump from what we were already paying. Processing payroll is super easy and really nice that they have an automated feature for salary payroll.

Cons

For some documents that we need them to process for us, it can take multiple weeks to get done because they have so many clients they are working with.

Pros

I found it easy to sign up for and get help from the sales representative

Cons

Once I signed up and used it for a few months, I found it a bit complex. After using a different tool for payroll, I think ADP has a chance to improve their user interface and make it easier for business owners to understand payroll and taxes

Pros

What I like most about the ADP RUN software is how user-friendly it is. You can literally be a first-time user with no instruction at all and successfully execute any task. The way the site is laid out makes it very easy to find what you're looking for. If you're not 100% sure what it is that you need but you have an idea you can even type a keyword into the search and all of the options associated with that word will pop up and trust me, you'll answer will be there!

Cons

The thing that I liked least about ADP Software was the GPS tracking feature. It does offer a feature that will show you the location of the employee when they clock in and out but that's it. For my business I really needed more out of this feature like geo-fencing for each job location and for me to be able to get an alert if the employee clocked in/out outside of the job location. ADP RUN does not offer those additional features.

Alternatives Considered

Reasons for Choosing RUN Powered by ADP

Switched From

Reasons for Switching to RUN Powered by ADP

Pros

I love the HR, Payroll features the most. I also love that you can start an employee and have them update any need information remotely.

Cons

The reports can be a lot to take in and we have to add 2 payroll reports together when we do quarterly reports as some are from the previous year.

Pros

I really enjoy the multiple options ADP offers for employees. From an administrative side, we have many different positions that incur their own payscale and ADP allows us the flexibility to customize each employees information. With multiple event pay rates available, we can easily choose which rate is appropriate for the shift completed. Setting up employees is beyond easy and we have the ablilty to have W2 employees and 1099 employees separated yet all accessed in one convenient location come payroll time. Editing existing employees is just as easy and setting them up. From an Employee stand point, I receive detailed information from each pay period and I am able to access any of my information, including past pay stubs, at my finger tips with their convenient employee portal.

Cons

The only thing I can say we wish ADP offered was integration with our Catering Software. As convenient as ADP is to us, we still have to pull pay information from another program and enter it into ADP. If ADP integrated with our software, that would eliminate the extra step and help us even more.

Alternatives Considered

Reasons for Switching to RUN Powered by ADP

Pros

The ability to run payroll quickly and easily was a huge draw. The biggest benefit is the knowledge that we are compliant with all of the ever changing tax requirements. All of our taxes are paid automatically which is also a huge time saver. I'm excited to see how it helps with year-end reporting.

Cons

Integration with the desktop version of Sage 50 was a little cumbersome. It works, but doesn't import the data in the way that we were used to. It's just fine, but not perfect. Setup happened at the end of a quarter and took a little bit too much back and forth to get working properly. Support wait times were unusually high.

Pros

ADP has some positives. Their customer service is always polite and helpful. Otherwise, hard for me to say much positive.

Cons

ADP must be the only software company in the world that hasn't resolved what is a very simple issue. If one of my employees forgot their password and could not log in to see their paystubs, I, the administrator, had to call ADP to get it resolved. Their is no option for employees to call customer service themselves to fix it. ADP always stated that this was for "security reasons," which I find hard to believe, as every other company has figured this out. I kept ranting at them and finally they gave me a code to give to any employee that was locked out to prove they had permission to see their paystubs. Next time it happened, I gave the code to the employee, and ADP still called me to make sure they had permission. That was the last straw! I am a business owner and administrator, my time is too valuable to be calling them all the time when this is absolutely resolvable.

Pros

I like the ease of running all of the reports and that most of the ones you need are listed as standard reports. They also prepared PPP loan reports as standard reports to make your life easier.

Cons

I don't like that when you have to divide salary employees into different accounts that it only keeps the first amount you put in. You have to manually add the other amounts every time.

Alternatives Considered

Reasons for Choosing RUN Powered by ADP

Switched From

Reasons for Switching to RUN Powered by ADP

Pros

I love the easy-to-use site to run payroll and find income documents.

Cons

There is really nothing that is not to like for ADP.

Pros

Easy to use and navigate. Mobile friendly.

Cons

Does not allow you to upload onboarding docs without purchasing a plan through a 3rd party of theirs. Would be great if it could all be done in-house through ADP.

Pros

It is easy to use for both hourly and salary workers (exempt and non-exempt). It also keeps track of PTO and Vacation.

Cons

Sometimes figuring out the conversion between minutes to hours for the hourly workers can be tricky for running their payroll.

Pros

Nothing. Had issues from the very beginning.

Cons

Payroll system never worked properly. Was sold service that never worked. When I would call, I would get bounced around from department to department.

Pros

Worked consistently. Very low downtime. Transactions and reporting were smooth and convenient/

Cons

The customer support for worker’s compensation, 401k, and payroll issues was less than stellar. Wait times from hours to days were common. Workers comp support was horrendous.

Alternatives Considered

Switched From

Reasons for Switching to RUN Powered by ADP

Pros

It is user friendly. I can find information needed with ease. It has an app for the staff to use for taxes and timekeeping.

Cons

Some of the new safeguards were not working well because it now requires an email verification that was taking to long to get to my email. They seem to be better now.

Pros

Easy to do payroll on and off site. Easy to update employee information and allows employees to log in and retrieve their stubs from mobile app.

Cons

There is major room for improvement for Run by ADP to be a more comprehensive HR/Payroll software, which is what they advertise themselves to be.

Alternatives Considered

Reasons for Choosing RUN Powered by ADP

Switched From

Reasons for Switching to RUN Powered by ADP

Pros

Easy to use to pay employees or contractors via direct deposit, they file all the important reports and make sure taxes are taken out and filed as well.

Cons

Sometimes the system can be glitchy and difficult to set up new states.

Pros

Run ADP was intuitive, easy to navigate and use, even for a non-HR person. I was able to take care of payroll quickly and efficiently, without any of the bugs or quirks that some of the other payroll software programs seem to have. If I had a question or needed help with anything, their customer service was available and incredibly helpful.

Cons

This software was just far too robust for our small business. It had lots of bells and whistles that we just didn't need or use. The cost was much higher than other payroll programs and ultimately, we left Run by ADP for a smaller company with a simpler program at a more streamlined price.