Qualifacts Insync

Pros

Great look, easy to use and wide range of customisation options.

Cons

Unable to download patients entire chart at once and also lack of bulk action when performing tasks.

Pros

This is such a robust system! The support team is fast to respond and resolve any issues or provide assistance with configurations when needed. I love that we are finally using an EHR that requires little to no workarounds to get the job done!

Cons

I would love to see the University separate Administrative, Configurations, and user workflows to allow for more efficient training of new users who have no need to know certain aspects of the EHR.
I would also like to see more enhancements to allow for individual facility customizations when there are multiple facilities under one practice to account for the diversity of each facility such as appointment reminders, auto eligibility configurations, etc..

Pros

it has amazing capabilities and it does help us deal with some big issues

Cons

the interface is clunky and slow and not intuitive - it does not integrate well with other software

Alternatives Considered

TherapyNotes, LLC

Reasons for Choosing Qualifacts Insync

had more employees and thought this would be better and easier to use

Switched From

SimplePractice

Reasons for Switching to Qualifacts Insync

Better billing system and by a recommendation from a colleague

Pros

User friendly, widely customizable, extensive features and tools.

Cons

Some parts are super technical which require more research and support from their tech team.

Alternatives Considered

AdvancedMD EHR

Reasons for Choosing Qualifacts Insync

More robust features, configuration, and patient resources.

Switched From

TherapyNotes, LLC, Valant EHR Suite and TheraNest

Reasons for Switching to Qualifacts Insync

Pricing and ease of use for the providers, admin, and clients.

Pros

It is easy to learn the system and navigate.

Cons

Our billers have had some hiccups learning the system.

Alternatives Considered

athenaOne

Reasons for Choosing Qualifacts Insync

Raintree was stopping support for the product we were using and it was not working well for us in the first place.

Switched From

Raintree Systems

Reasons for Switching to Qualifacts Insync

Price and product functionality in the mental health realm.

Pros

The training was extensive and seemed very helpful, giving us the feeling that things were going to go smoothly. There are many reporting features that we need.

Cons

After implementation we felt lost. Support was no longer a phone call away. It's as if we got off a cruise ship in the middle of the ocean, landing on a deserted island.

Pros

There are a long of great features and enhancements.

Cons

Sometimes the features are not quite there. Technical issues are common and it can take a long time for them to be fixed. Some associates are not good about responding to emails.

Pros

Its basically a self serve type of system. this is good and bad. Sometimes additional help with linking information from Insync to the EDI system is needed

Cons

being able to create our own reports would be helpful

Pros

Most reports export to excel making it easier to get the reporting that is being asked for

Cons

There are too many ways to get to the same spot in the system or accomplish the same this. I recognize that this is also a pro, but it makes training difficult.

Pros

Has some nice features, enjoy the clinical charting schedule feature

Cons

continual errors, very difficult to fix complex issues, causing billing delays, not keeping their word

Alternatives Considered

Secure Telehealth

Reasons for Choosing Qualifacts Insync

They did not keep up with technology and did not provide enough support

Switched From

Procentive

Reasons for Switching to Qualifacts Insync

because of the features they promised but could not deliver on all of them

Pros

- EHR module for mental/behavioral health services is very comprehensive and comes with the ability to automatically integrate patient responses on forms and normed tools right into your notes.
- All of the reports are very comprehensive and export to excel with filters already built-in. You can get information as granularly as you need.
- Generally, most aspects of the software are highly customizable.
- Support and Implementation teams are highly accessible and responsive.
- The development team seems to make rapid improvements and feature requests.

Cons

- In addition to behavioral health, our practice also offers Speech, Occupational, and Physical Therapy services. Many of our patients are receiving services from multiple disciplines. Where this software excels on the behavioral health part of the EHR, it falls short for our other services. It does not have built-in templates/graphs for evaluations of the Allied Health disciplines and InSync does not have clinical professionals on their staff that really understand the clinical work-flow for those services which can make setup and implementation a challenge. We've also found that clinical goals can get shared across providers of different disciplines which can cause the note-taking process to be more cumbersome than necessary.
- As this software is customizable you must "purchase" licenses for use. If you are a practice that has a fluctuating number of physicians, the process to get licenses for providers is over-kill.
- With a high-level of customization comes many menus and places where changes can be made or things can be found (or lost). For many people, getting around the software is not as intuitive as others we've seen.

Alternatives Considered

WebPT, Tebra and AdvancedMD EHR

Reasons for Choosing Qualifacts Insync

NueMD was acquired by AdvancedMD and was no longer being supported. While AdvancedMD offered to move us to their software, we found that it was not a good fit for our organization.

Switched From

NueMD

Reasons for Switching to Qualifacts Insync

InSync provided better or similar solutions for our group than all other products for the same or not much more cost. Cheaper software solutions did not provide us with the tools needed for our practice to be successful.

Pros

(I used all three sections below to describe our overall experience with Insync) I would say that we are too new to the experience with Insync to really comment on if/how it has helped the business/ practice. I would like to comment on our implementation experience. It is my impression that no one really knew what was going on at the start, I do not blame this on any one person. It sounds like the type of training that we decided to do (Insync University with 10 hours of training with a specialist) was a new tier. Doing the training via the University came with its own challenges as it is hard to find space in a full practice for clinicians/ support staff to get training done. It would have been very nice to have an itinerary laid out. (We were given the itinerary for the large market at first and while that looked overwhelming it was nice to see the time frames and what was expected) For instance, week one workbook completed, week two- trainings 1-6 complete (setup reminder configuration), week three trainings 7-12 completed (ECPS done for the providers)..etc.

Cons

There was a lot that needed to be done but I always felt like we were missing something or we were rushed to get stuff done because we didn't actually know it needed to be completed. When it came to training with a certified Insync trainer, we did one 5 hour block where we closed the clinic so everyone could attend the training. We walked away from that with lots of questions, unsatisfied. It may have been untraditional for a clinic to want to do all their clinical training in one setting but that is what worked best for us as a clinic. The trainer went through the initial setup of the EHR 4 different times, totaling probably 4 hours of that training. Each group that we had go (front desk, med providers, therapists) were walked through the basics/ set up of the EHR. We feel as though it would have been more efficient to have the trainer do the basics once and then break it down further with each individual group. Again, I don't blame this on one person, I think there was confusion based on the training package we bought. I hope our experience can help shape a better implementation process for future practices!

Pros

In theory the idea that it is customizable was appealing. I can't call that a pro because it does not function effectively. I can honestly say that after working with it for more than a year there isn't a single thing I like about this EHR. I hate it. I don't have an option to change as I am part of a group practice that purchased it but all providers there reflect regularly on how displeased we are with InSync

Cons

Constant bugs and problems. It does not appear that it is even checked for basic bugs after changes or updates. There are too many problems to list but something as simple as scheduling is so convoluted and problematic. It seems clear that the coders making the changes have no idea what it is like to use an EHR as a mental health professional, what is needed etc. A year later we are still having problems regularly. It is so incredibly time consuming just communicating with support staff about problems with InSynch - I never try to customize or improve anything because I can't rely on it to work and I can't even take time to think about what would be idea because so much time is spent asking about basic functions that aren't working or surprise problems

Pros

The system rarely goes down. Reasonably adequate as far as putting notes in and for purposes of submitting claims and applying ERAs. Perhaps not every bell and whistle that can be wished for, but adequate.

Cons

There is a lot clicking and waiting a few seconds for screens to load up. This seriously slows down workflow because you may have to click through a few screens. It does not automatically update the chart to show you reviewed a PMP note, for instance, so after sending the med you have to click on the facesheet and wait for this to load. From that screen you can then load a custom form and wait (a little less time) for this to load. Frequent errors in when they were implementing us. Taxonomy codes were put in incorrectly which we didn't catch till later. Claims sending was set up incorrectly for under supervision. At the time at least there was a good degree of availability of tech support, and while they didn't always give you the right answers, after calling a few times you could typically get things figured out. They have since been bought by Qualifacts and things are going down the drain quickly. Now you are put in hold for 40 minutes before being able to speak to someone. Only 5 people from the practice, regardless of size, are allowed to call for support at all. Given how often we've needed to call to figure things out, this would have been unworkable for us in the first year with them. We switched to InSync because they offered a scheduling platform for new patient appointments. The platform did not work at all. It would offer patients appointment times that were already occupied. I don't remember the details, but it really wasn't a workable system.

Pros

I used to love InSync until Qualifacts gobbled them up, now their support, communication and product is hopeless. You submit a ticket and it gets lost in an abyss with one person pointing the finger at the other.

Cons

Their lack of communication, their response times, their support. You are better off saving your time and energy and use an open sourced software that you can customize.

Pros

Customizable templates.Advanced Reporting.Personalization Ability.

Cons

PricingTime it took for Implementation (long)

Pros

So far this appears to be streamlining a lot of our processes and helping us to be more efficient in our documentation workflows. Even more than the product, I have been so impressed by the quality of care [sensitive content hidden] has provided to our team as we have rolled out implementation in our clinic.

Cons

The system does not allow for some of the flexibility I would desire with comprehensive psychological evaluations utilizing outside assessment tools.

Pros

MY implementation team with [sensitive content hidden] was awesome. They were helpful, creative and responsive

Cons

Limitation in adding and scheduling patients...it takes multiple step to make it happen. There are also significant limiations with the appt reminders and kiosk

Pros

The basic use of the product in providing and generating progress notes and an assessment are easy to use; however, the actual nuts and bolts of what can be done and all the workflow specifics of what support can provide the user was not a known reality to our group.
We really like that for those bills that are straight forward and clean that we are seeing a return pretty quickly. We love the fact that the software can be versatile and provide us data points as long as you know how to select all the specific fields to generate the report.

Cons

We find obtaining data reports quite difficult because there are so many specific items that must be set up in the individual reports it is hard to use in that way. Given that our set up was botched and then our training was limited thereafter it led to us finding 8 months later that we were not closing loops on our claims which has led to a great deal of financial loss. I think the biggest concern is that the sales team really misspoke when they said that we were all fine and that the billing team will do it all for us. That resonates in my mind almost weekly as we continue to slough through billing issues that were made in the beginning. Equally, that the person who was to do our set up and have us ready did not have our system set up which greatly delayed our onboarding and vastly changed our system and created a lack of trust from the onset. Outside of that the fact that our Account Managers changed before we were fully onboarded caused us to struggle with the Issues Log down the road as well. Presently our additional issue is that we have not been able to easily identify where our total issues log items reside to follow up with a "click of a button" like the sales team said would happen. Another concern is that in trying to set up a customizable report by meeting with our support team three times has led to more concern that those that write the custom reports do not understand what the user wants regardless of how we explain it.

Pros

After reviewing many other software, we decided on InSync. We found it to be very comprehensive. It is easier to understand and use once we made time to understand the system. My implementer was patient and is a good teacher.

Cons

It is not a software to learn on the fly. You have to devote a time to understand it and it becomes easier to use. Other than that I do not have much against the software.

Pros

The best features of the program are definitely the To-Dos and internal messaging. As a facility with various departments utilizing the system, it makes communication and team work so much easier. We also love the aesthetics of the program. Viewing important patient information on one page (Facesheet) makes documenting easier. As a super user, I love being able to create/edit my own forms to make the program more applicable to our needs.

Cons

Though the implementation team, specifically [SENSITIVE CONTENT], worked tirelessly to tweak the EMR system to meet our needs, there are plenty of features that are needed to maneuver the system more effortlessly for a PPEC facility. The care plan section under treatment plan will be a future issue for the therapy department. Our patients can be enrolled in therapy up until 21 years of age and treatment plans are updated every six months. At this time, the EMR does not drop off/inactivate old goals created in treatment plans resulting in the potential of having 21 years of goals viewable in the system. In addition, the eMAR portion of the program is in need of enhancements to make it more user friendly for our nursing staff. We are unable to edit sig/instructions, start/stop dates without the assistance of support staff from InSync. PPECs are typically open 12 hours a day, M-F; however, some medications entered on the eMAR are given outside of business hours. At this time, our nursing staff have to enter "medication to be given at home" for every medication scheduled outside of business hours. It would be beneficial for any business that administers meds during a specific time frame to have the capability to set time parameters to decrease the daily work/responsibilities, allowing more one on one patient care. Reports/analytics also requires some new features, as we are unable to run medication reports, specifically what has been administered within a specific date range/drug type.

Pros

Integration of telemedicine and assessment administration have been great additions to our practice and clinician workflow. The software is intuitive enough that most of our clinicians have picked it up with relative ease and appreciate the convenience of it not being overly cumbersome compared to our previous EMR.

Cons

There are some limitations with third-party integration (specifically appointment reminders, billing, and faxing) that we would like to see enhanced.

Pros

Implementation team was kind and helpful when on site.

Cons

1. The system was always freezing up causing me to lose paperwork. If it didn’t freeze, sometimes it would take 30+ minutes to load the next page or save when working on things like evaluations.
2. The user interface is very complex to navigate and learn. Requiring countless hours of unpaid work.
3. As a supervisor, it was always difficult to review my assistants paperwork remotely. We eventually had to schedule extra time outside of our normal duties just to sit down and go over paperwork face to face.
4. Whenever there were updates, so many things would change, it was like learning the system all over again.
5. Patient files, names, contact info and important dates were very difficult to access causing many miscommunication between therapist and families. where.
6. Printed documentation was poorly formatted, further impacting my professional image as well as the clinic's

Pros

Having a full team / supports to train & dissect each area to best fit our needs for workflows. Tamara Davis was our implementation specialist. She was ON-IT! She was beyond diligent in documenting what we needed to do, what was done, questions / concerns, and everything under the sun. Excellent follow up as well. I big thank you to her. This transition could have been treacherous without someone who paid such diligent attention to everything. #Wonderful

Cons

Data migration is seemingly quite a long time. It has been abundantly stressful on my business office (Clinical receptionists / Intake coordinators / billing specialists) to toggle back and forth to see if we have consents from old system to new system, as well as not having all the demographics transfer over. (ie parent information etc).

Additionally, I would say the astounding #1 least enjoyed aspect is trying to get all prior clients / as well as any new clients set up in the portal. The process is fairly simple via create username / give password / bing-bang-boom. However, GOOGLE's enhancement + Iphones + tablets etc cause excessive grief. Client's are frustrated trying to transition, clinicians are frustrated the Hx is not in & auto-populating the notes, front office is burnt out trying to ensure the transition is being completed in any sort of cadence. - EASILY the biggest con we have. :(

Pros

It is cloud based so I don't have to go in after hours to do constant "updates" like I used to on my old EMR. THe presentation of the screens appear professional and the notes are laid out in a professional appearing fashion. I like the lab interface as well and the patient portal is very nice.

Cons

The templates are not as robust as what I am used to. THey only allow you to save pre-clicks in the physical exam templates and I really miss it in the Review of Systems. The medication/allergy modules are a third party and don't interface seemlessly with the software. For instance, if a pharmacy sends me a request for a refill on Joe Smith, I can't just click on Joe SMith's name and be brought to the refill screen automatically. I have to log out of the pharmacy screen, search for the patient's name in the EMR, navigate back to the medicine module, search for the medicine that they requested and THEN finally refill it. This is very inefficient. If the pharmacy is requesting medicine XYZ for Joe Smith, we should be able to be brought to the refill of XYZ on Joe Smith with literally one click and no typing of names. I think they are working on fixing this so I am hopeful it will improve soon.

Pros

Not a thing. There is no redeeming quality.

Cons

Everything. We just discovered that in 2024 alone (6 months), 663 claims NEVER generated. Why? So many issues with not creating revenue, claims or invoices. This is over a $1 million loss as many of the claims are medicaid with very tight timely filing requirements. Also since the Change Healthcare hack, they are making us use Availity and more than half of the claims we download from Insynch and upload to Aviality are 'missing', making a horrendous process to identify which went out and which ones failed. Insynch uses multiple clearinghouses to complicate things further.

Pros

Qualifacts bought InSync, and one of the nice things is that they didn't completely gut the good things about InSync. They did work on fixing many of the issues that InSync had, which was very promising and very nice.

Cons

When we first moved to InSync, it was so easy to call someone for help, now there is a ticketing system and I've actually had four to five tickets that completely disappeared so I'd recreate them. A month or so later I received an email regarding the ticket. The tickets had been internal only with no warning for me, which caused me to create more tickets, more than likely bogging down their system, and leaving me feeling ignored.

Pros

It is not as good as the credible product. I like the color scheme and the layout.

Cons

The helpdesk staff are friendly but there are too many repeat tickets. The helpdesk does not know how to handle a small company with no experience in managing a health record. For example--change in codes requires more than a fee schedule change many other tickets to be put in. Terrible experience. One year of addressing this issue so we can bill the service-unacceptable.

Alternatives Considered

Qualifacts Credible

Reasons for Choosing Qualifacts Insync

The funder required us to stop using their system

Switched From

Qualifacts Credible

Reasons for Switching to Qualifacts Insync

We could not afford Credible. It was too expensive.

Pros

Billing and progress notes in the same platform. I like how the dashboard could be edited to however we like the best.

Cons

The overall color layout is mediocre. Some things displayed were redundant; the different gadgets some were repeated.

Pros

-Being able to slide appointments to a different time slot
-Seeing the number of started notes vs unstarted notes
-The option to send to dos

Cons

-Unable to copy and paste in charts in documentation
-Having to reset the time seen when other information is not added in a specific order when scheduling an appointment

Pros

Reporting capabilities, claims options, work que's

Cons

Time it takes to correct a problem, the repositioning of the screen when opening a new screen.

Alternatives Considered

Valant EHR Suite, Tebra and athenaOne

Reasons for Choosing Qualifacts Insync

Lack of reporting, lack of control over claims, lack of billing secondary claims, lack of possible payers to bill.

Switched From

TherapyAppointment

Reasons for Switching to Qualifacts Insync

overall ability to make it our own, and the amount of reports.

Pros

-Ease of Use
-Everything you could need is in one system
-Reports Pull Data with little to no missing data
-So many helpful reports
-Customizable
-Customer Service has Quick Response Time
-There are always improvements being made
-We are encouraged to provide improvement requests
-We are asked to provide feedback on our customer reps
-Almost everything in the billing side of the system for the practice

Cons

-The patient scheduler is an "appointment requester" and not a scheduler on the patient side.
-The customer reps do not call when we provide them with times we are available.
-There is a limited amount of my team wo are allowed to make tickets for issues, which does not help when they are having technical issues that we are not there to assist with when the customer reps call us, and not the person having the issue.
-The knowledge of the customer reps when we explain how something should work, or how we would like things to work is a 4/10.
-Having to purchase Insync, and not have a rent or trial option

Alternatives Considered

DrChrono, athenaOne, TheraNest and CharmHealth

Reasons for Choosing Qualifacts Insync

-We were losing money by having to manually post ERA/EOB information into the system for almost a year, and it was getting worse every few months. -At the start of each year, we would lose about 60% of our income due to something going wrong with the EHR. -Patients could make payments, and there was never any notice of the payments coming in, which would cause double payments. -If we posted a payment, it would double, or triple itself at random. -The Customer Support would have issues closed as soon as they were opened, or would have the issues closed before they replied. -Sometimes we would re-open tickets that had no response, just for them to close again with no response. -The reports we would pull would be missing a slew of information, and when asked about the issue, if we received a response, we would be given the reports from the customer service rep, but wouldn't be told why the issue had happened. -The claims sending process was very slow and time consuming as we could only send a certain amount of claims at a time. -The training documents they had when I had last looked (2022) were from before we had opened business with them (2017). -The prescriptions would not send at random, and we would not know until a patient called or emailed. (There is supposed to be a report for this, but the report showed scripts that HAD sent as well as HAD NOT). -When advised of providers leaving the practice, we would be asked if we were sure we wanted to remove them from the system, and still be billed ages after we had asked for the person(s) to be removed.

Switched From

CarePaths EHR

Reasons for Switching to Qualifacts Insync

They offered everything we needed at a price we could afford.

Pros

That is more efficient getting issues solved

Cons

Personally I like to speak to someone by phone, I'm old school.

Alternatives Considered

Sevocity

Reasons for Switching to Qualifacts Insync

Met office needs, was less expensive to buy

Pros

We have worked with InSync since 2017, and they continue to make improvements and streamline the system every year.

Cons

Other than the occasional glitch, I have no complaints!

Pros

System stable and friendly customer services.

Cons

some report pattern can not be saved and identify ID for insurances is wrong in billing.

Pros

IT IS USER FRIENDLY. AND LEARNING A LOT.

Cons

WHEN THE PATIENTS NAME POPS UP AUTOMATIVLY AND THAT'S NOT THE PATIENT YOU ARE WANTING THERE.

Pros

for the most part it works pretty well with no issues

Cons

when a client cancels the confirmation should not go out

Pros

I don't like it at all. It is archaic and has no form logic.

Cons

Because of the lack of form logic, it places too much complexity on the user. Extracting data (via spreadsheets) is possible, but the program offers no analysis at the practice, program, or organizational level.

Pros

I like the reporting feature, there a lot of qualifiers

Cons

it's not user friendly and moves slow. site goes down often interrupting business

Pros

Insync has the most features, and is very customizable to how you want it to be used, based on workflow and they types of services that are specific to an agency.

Cons

Specific to our industry- we will probably be needing what is being called EVV (Electronic Visit Verification). This is becoming popular for companies that provide community-based services in the home. EVV is a GPS verification system that provides proof to insurance companies that a visit was performed. The best way to use EVV, is to have it tied to your EMR system, so there aren't multiple systems being used. It would be nice if Insync could develop something that would accommodate this, as EVV becomes a requirement for us, and probably many other services.

Pros

1. The customization for our practice needs is/was excellent. 2. The transition from our past EHR system to this was one was almost flawless.3. The support from InSync/Qualifacts employees has been amazing. 4. The workflow for each department is customizable making the system near perfect for our company needs.5. Our project manager and implementation specialist, [sensitive content hidden], was beyond professional, knowledgeable, and helpful!6. InSync is extremely intuitive as all systems within the program are interconnected, reducing time needed to move through the system and complete tasks. 7. The reporting functions are excellent.8. The ability to manage employee permissions is excellent.

Cons

1. It would be helpful if the Roles and Permissions had greater detailed descriptions as it can be difficult to identify what each permission allows or prevents.2. Some reports don't produce summary/raw data. However, most due and the reports in the system are excellent.

Alternatives Considered

Valant EHR Suite and ICANotes

Reasons for Choosing Qualifacts Insync

Office-Ally was limited in what it could offer (ie. documentation, billing, reporting, etc.) which created a lot of extra work and mistakes.

Switched From

EHR 24/7

Reasons for Switching to Qualifacts Insync

The demo we participated in demonstrated that InSync was a superior product and offered a more effective workflow. The ability to customize anything and everything was a key reason we went with InSync. Lastly, the fact that we would be connected to a support team that responded quickly and can provide support through out our time with InSync.

Pros

I love how we were able to customize absolutely everything! Some things are a bit taxing to set up, but the start-up team was there every step along the way and the final product is just what we needed. Special shout-out to [sensitive content hidden] . - he's the best!

Cons

The care plan (i.e., smart goals) isn't the best, but it works for what we need.

Pros

the practice management side of the software is very useful and once the customization was complete it is easy for our providers to use. Customer support was timely and our implementation team was responsive to requests.

Cons

There are some components regarding the customization of what we need from research and evaluation that are still not yet resolved.

Pros

The ability to create dynamic forms and reports on the fly is one of the biggest value-add that helps my agency.

Cons

Direct access to the clinical docs themselves outside of the encounter note is lacking. I'm new to this product and hope there is a solution on the horizon.

Pros

Reporting, outcome tracking, billing ease

Cons

Text messaging reminders cannot be location specific.

Pros

Their BHSD Module was already integrated with minimal development needed.Overall ease of use and intuitive interface.Available customer support call center.Microsoft ReportingClearinghouse connectivity.

Cons

Make sure that the Integration team is transparent about "Go-Live" does not mean you need to start doing services immediately, that "Transitioning" seemed to be the point of being 100% integrated. Please also inform the users that there will be a lot of work associated post-Data Migration (would have liked a week in between Data Migration and Training to complete set ups correctly so that trainers weren't having to manage that in the moment).Wish that the Claims Processing screen showed more claims at one time when you are searching!Would like if the PT portion of integration started sooner in the overall integration - depending on the Billing Rules certain Encounters were affected and it would have helped to manage that simultaneously.

Pros

Customizable templates, very intuitive, prescription module is user friendly.

Cons

Continuing to update and revise with implementation taking place only 2 weeks ago.

Pros

It is a very easy to use software that is well designed for mental health

Cons

After purchasing, it took forever for someone to reach us about implementation. After that stage, the person working with us did not understand our practice needs and gave us poor advice. The sales team made us buy hours of training we did not need or find helpful. The person that took over for the first implementation specialist did a great job but had months of difficult work to undo. Even after we are officially launched, we are missing a lot of information and the third party vendors ignored or forgot about us. While the software is good, there is much to be desired in implementation.

Alternatives Considered

Epic, TherapyNotes, LLC and ICANotes

Reasons for Choosing Qualifacts Insync

There were significant glitches and so many features missing

Switched From

OpenEMR

Reasons for Switching to Qualifacts Insync

The price was fair and the features reported did everything we needed

Pros

InSync is not an "out of the box" pre-formed software which forces your practice to mold itself to the way the software works. For a practice of our size, having developed our practices over many years, and yet still with room to refine our processes, InSync was perfect in that it let us truly shape how we wanted the software to work for us. However, it added absolutely critical functionality in key areas (crisp and clean patient portal, automation of many routine tasks- card charging, payment posting, even claim generating...), which was a major upgrade from our previous EHR. The charting functionality is endlessly customizable down to the font size and background color of the words "Date Signed" on the bottom of your custom patient form. Optional pre-built treatment planning as well as assessment questionnaires add to the utility of the program.

Cons

Because the software is customized to your practice needs and workflow, it takes a long time to set up. Also, while there are hundreds of settings and options available for all aspects of the software, it can be a little overwhelming to learn. But once you get it, you notice the repeating patterns of how modules are set up, how searches and lists work, and the shortcuts you can generate really pay off.

Alternatives Considered

PIMSY Mental Health EHR, Valant EHR Suite and AdvancedMD EHR

Switched From

CentralReach

Reasons for Switching to Qualifacts Insync

We felt InSync was the most developed, deep, thought-out program. We loved the customizability and the "fearlessness" of the developers to create new features and enhancements and roll them out as quickly as possible-- we sensed the programmers "got it" and wanted their practices to succeed in what they're trying to do, even if the product feels sometimes redundant or has an odd-looking icon somewhere, as opposed to EHR's that wont develop functionailities because they can't foresee how it would change use of their system 5 years down the line or if the coding doesn't seem elegant enough. InSync is built for the Provider and the Biller, not for car shows.

Pros

Potential future functionality and ability to make some forms customizable after enhancements.

Cons

Misleading advertisement of this system and the ability to configure for our specific needs.

Alternatives Considered

Tebra and Raintree Systems

Reasons for Choosing Qualifacts Insync

ClinicSource was outdated with limited personalization to our practice.

Switched From

ClinicSource

Reasons for Switching to Qualifacts Insync

We were sold on a product that could be customized to our practice. While this is true, for a very small amount of our dynamic forms which we built ourselves this was not true for parts of the system which were preconfigured. Very convincing sales person and initial implementation specialists (which are no longer with the company). Our current implementation specialist is fantastic and knowledgeable. He has gone above and beyond to help us out of a very detrimental situation for our practice.