ADP TotalSource

Pros

Very convenient method of managing payroll. I like the feature that can login anytime and keep track on our salary records, HR, benefits across the things.

Cons

It's difficult to understand some of features like managing taxes. I would love if reports will become more easily for benefits. Customer support is not very responsive.

Pros

ADP takes care of all my payroll, benefits & HR needs so I can focus on my business.

Cons

ADP payroll processign fees seem higher than many other similar providers, however, I've found the total all-in cost including benefits is lower when compared apples-to-apples. Some other providers have tried to compete, but the benefit packages they have offered me are much more expensive OR have much higher deductibles and max out-of-pocket limits.

Alternatives Considered

Reasons for Choosing ADP TotalSource

Switched From

Reasons for Switching to ADP TotalSource

Pros

All in one platform for payroll, HR and benefits. You can onboard anyone anywhere in the U.S. at any time. Also, there is a wealth of resources and expertise. The technology is very good and easy to use.

Cons

There are so many departments and contacts to reach out to for each specific subject that I think this leads to a lack of accountability. Accountability as in certain departments, like tax, not responding to emails and not resolving issues timely. Also, I the admin fees are hidden in the workers comp rates so you never really know what your paying in admin fees.

Pros

Employee profiles are easy to move around and find on an individual basis any information you need.

Cons

The Support case system. It is hard to tell what is the most recent additions to the case. It just isn't built for clear documented discussions on issues. It's like you found a ticket system and just bolted it on and didn't check it out to see what it looks like on the user end. Also reporting could be better. Things like adding date ranges for data should be easier to set up for custom reports. And if we need a report created it takes weeks to get it done. No fast turnaround for special reports. Also need to improve during benefit enrollment the setting up of beneficiaries and dependents and the distinction. Employees get it messed up and then have to go back and make changes when they set up dependents as beneficiaries. Maybe some additional detail or walk through questions to help them determine which is which.

Alternatives Considered

Reasons for Choosing ADP TotalSource

Switched From

Reasons for Switching to ADP TotalSource

Pros

ADP TotalSource saves me so much time especially with new hires. I don't have to remember when they qualify to receive benefits such as healthcare and 401K. They are sent enrollment emails automatically from ADP.

Cons

Their lack of transparency in billing always bothered me. However, they have recently updated their site and billing protocol. Though there was a learning curve to their new site in terms of inputting payroll, but thankfully they helped us through it with advance tutoring from a team member prior to the change over. My main ongoing concern is the lack of health insurance companies to choose from and the staggering costs. We are probably one of the only companies that still pays 100% for our staff's health insurance. We originally joined the PEO thinking we would get better rates being part of such a large group as opposed to rates for a small company. However, that does not seem to be the case. We have very limited choices and the prices go up double digits each year. We understand that is in part due to the terrible state of health insurance in the USA, which should not be for profit.

Alternatives Considered

Reasons for Switching to ADP TotalSource

Pros

ADP TotalSource is an extension of the Biorep Team. Being a small company, ADP TotalSource provides a professional HR platform that we can trust and rely on.

Cons

I feel the billing is not transparent and easy to follow. If I want to see how much an employee is costing the company, I have to have my ADP account manager do custom reporting for me. It's not easy to gather all the information including the costs of benefits, 401k retirement company contributions, wages, etc.

Alternatives Considered

Reasons for Choosing ADP TotalSource

Switched From

Reasons for Switching to ADP TotalSource

Pros

I like the dashboard features on the new interface.

Cons

When you put a ticket in, the response is not quick and sometimes the questions are not answered.

Alternatives Considered

Reasons for Choosing ADP TotalSource

Switched From

Reasons for Switching to ADP TotalSource

Pros

It is easy for employees to access all their information and be able to change their benefits and items without having to involve someone in our office directly.

Cons

Sometimes if we have issues, it takes time to get support or someone to respond to tickets created.

Pros

Almost nothing. I found very little to like about their software or support.

Cons

The support we received from our "team"? It was a random list of names of folks you could never reach or get a response if you emailed them.

Pros

CUSTOMER SERVICE IS ALWAYS GREAT. EASY TO ACCESS THEM THROUGH CHAT SERVICE

Cons

COMPLICATED REPORTS PROCEDURE. I WAS NOT HAPPY THE WAY ADP HANDLES, COMUNICATED N OUR ERTC CREDIT

Pros

I like that ADP is a one-stop shop, as far as payroll and HR are concerned, and they take care of a LOT of the reporting for our company, which is great for those of us who are constantly racing just to keep up with work on a daily basis.

Cons

The cost is high and there appears to be a lot of turnover at ADP.

Pros

HR representative is a hard dedicated worker

Cons

No support from the Payroll team. I have to call each time I run payroll. The system is not calculating accruals properly and it is creating problems with the staff. We will be changing the policies so it will be more simple and accurate.

Pros

Payroll processing is fairly simple. my direct reps, [sensitive content hidden] (payroll) and Goldie (admin) are great and alway seem to make a great effort to assist us.

Cons

software is a little outdated, integration between total source and time clock are poor. reports are not always what we need and cant be customized, not a lot of choices.

Alternatives Considered

Reasons for Switching to ADP TotalSource

Pros

Payroll processing, direct deposits, tax calculations

Cons

website is a little cumbersome to use. know how to do all the things it can do.
my big problem with ADP TotalSource is our health benefits. ADP represents 200,000 small businesses, 4.5 million employees? and there isn't good buying power regarding offering health insurance? limited choices, rates going up 23% in a year, several yrs in a row? with all those employees, we should get much better 'group' rates. Not subject to the cost increase of a 10 employee office that 1 employee had serious medical issues in the prior year. I expected better health insurance costs/offerings.

Pros

ADP has been a great service for us with a number of solutions to help us stay focused on our work.

Cons

The cost is what I like least but appreciate the value and the service recieved.

Pros

I enjoy the ease of using ADP. Whether it is setting up employees or completing payroll. Any issues or instances that are out of the norm are easily remedied by calling Customer service or reaching out to your Reps.

Cons

Sometimes reports or information is difficult to find. Navigating the portal can be a hassle sometimes. Especially when you just want to be able to find yourself real quick, but just calling in to Customer Service remedies that. A rep can always navigate you. I do not like that there are muliple portals to have to log into.

Alternatives Considered

Reasons for Switching to ADP TotalSource

Pros

ADP Total Source fills your many needs in a PEO from payroll and affordable Health Benefits to all of your Human Resource needs.

Cons

I think if you compare administrative fees, ADP TS is higher than most.

Pros

The best part about having ADP handle your payroll you have the confidence that they know the latest tax laws, and they own the responsibility for taxes all being paid on time and getting posted to the correct accounts

Cons

We have used ADP over 15 years I would say the only con we have had is if our representative has changed sometimes it takes a little bit of time to catch them up to speed on what we need from them

Alternatives Considered

Reasons for Switching to ADP TotalSource

Pros

ADP TotalSource makes it easy to offer top quality HR services and benefits to our employees. I am able to print reports, make changes and obtain information quickly and efficiently from their Human Resource Information System. Best of all, their representatives are just a phone call away if I have payroll questions, legal concerns, or safety issues!

Cons

There has been a major push to go paperless, and reports that used to arrive with our payroll now must be accessed online and printed in house.

Pros

Overall cost seems to be the lowest - we evaluate other PEOs at least every other year, and no one has been able to beat the price.

Cons

We are in Massachusetts, which requires us to contribute to PFML. ADP pulls the funds for this but is chronically late in paying the state, resulting in additional fees and interest (which ADP has to pay), as well as dunning letters. The PFML administrators have told us that many Massachusetts companies that use ADP TotalSource have trouble getting these fees paid. Nonetheless, it is our responsibility to make sure ADP makes these payments. So, we spend a lot of time chasing them to ensure that the state gets paid.
The service is highly variable. For the most part, the service has been poor and has gotten worse over time. We currently have a couple of people supporting us who are very responsive and that's a nice change.
The underlying software systems seem outdated.

Pros

The payroll was the best part of TS. I am keeping the payroll and dumping TS.

Cons

HR is totally oversold. They are involved one time per year, when it is time to renew the contract and benefits. Other than that they do not partner on any level.

Pros

Their customer service to their vendors is impeccable. Ease of use. All around great features / services.

Cons

I can not think of anything that I do not like.

Pros

ADP offers a variety of products that fits our needs. The employees are always very courteous.

Cons

There is always some sort of fee to use different areas of the system. Which I understand as being part of their business model.

Pros

All in one platform was simple to use until the past few years

Cons

High costs and delayed responses to critical questions that delayed business decisions

Pros

ADP TotalSource is especially good at payroll, there is a reason more companies use ADP than any other system. Also, the PEO services really help me stay compliant in a multi-state environment as a HR department of one.

Cons

Lack of negotiating flexibility with health insurance renewals.