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About Cisco Jabber
Cisco Jabber is a unified communication software solution designed to facilitate the collaboration and communication needs of any business. With Jabber, users are able to utilize video and voice conferencing, messaging, and screen sharing capabilities on any mobile device such as iPhone or Ipad to work anytime, anywhere. Jabber include instant messaging, voice calls, video calls, voice messaging, desktop sharing, an XMPP client and more.
Jabber offers additional features such as multilingual support, an integrated Cisco phone line and Cisco unified communications manager integration for manageable call control and session management. Jabber also includes bot framework to help businesses automatically send and receive messages, handle active chats and answer incoming calls.
Jabber’s pricing is available on-demand and can also be purchased from Cisco or any Cisco partner. Jabber is available as a mobile app for any iOS or Android device.
Cisco Jabber pricing
Cisco Jabber does not have a free version.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No
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Cisco Jabber Reviews
Feature rating
5 reviews of 1,324
View all reviews
Heather
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0
5
Reviewed on 19/07/2019
Jabber
I use Cisco Jabber constantly throughout the day, daily. It is a great tool to communicate with co-workers when you may not be available by phone. It is very user-friendly. I found it easy to add contacts, as well as set up different groups within my contacts. One of the features I really enjoy is that you can open previous one-on-one conversations and look back at what was said.
Pros
Easy to use
Saves one-on-one conversations
Easy to do group chats
Cons
It does not save group conversations after the conversation window has been closed.
David
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
3
4
Reviewed on 6/05/2022
Where did Jabber go?
When we used Cisco Jabber, it satisfied our business needs with ease 7 years ago, but with licensing moving to the cloud, it makes the overall solution expansive without giving much value back
Pros
Cisco Jabber brought great chat and video capability to the PBX platform with little difficulty to deploy it into the environment
Cons
With everything moving to the cloud, WebEx software is taking over the software adding unnecessary bloatware into the simple environment
Reasons for Choosing Cisco Jabber
It came with our E5 licensing which is a cost savingsSwitched From
Microsoft TeamsReasons for Switching to Cisco Jabber
Since we were a Cisco shop with firewalls and switches, it was a great cost and easy deployment at the time
Verified Reviewer
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4
3
Reviewed on 4/04/2019
Cisco Jabber - Communication within organization made easy
We communicate with business partners,clients,coworkers and customers using Cisco jabber. We were using wired cisco phones earlier and with Cisco jabber life has become simpler. We use the wireless headsets to communicate anyone anytime.There are a very few bugs that is very annoying as mentioned above and which needs to be fixed. Overall a very good product and along with Cisco Webex , attending a meeting is less stressful.
Pros
1. Communication and calls with co-workers made easy.
2. No more Wired phones or Cell phones to attend official calls.
3. People working from phone were using cell phones to connect to meeting, when they put call on hold, it will be the most irritating moment where everyone gets pissed off, we dont have that problem anymore.
4. Managing contacts is simpler
5. Placing calls and attending calls are very simple too.
6. we are able to customize the setup based on our needs.
7. The chat windows are compact and easy to use.
8. Works cool with Cisco webex configurations.
9. Works well even with poor internet connection.
Cons
1. Pop ups along with their message when a co-workers pings us, certain things needs to be confidential and we need to customize the settings to avoid it.
2. Status is not correct all the time, have lot of instances when the user is presenting but appears to be in presenting status.
3. User appears online, When we try to ping that person the status changes to offline.
4. User appears offline but when we start pinging them it shows their real status. Its kind of very annoying certain times and these things should be avoided.
Chad
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0
4
Reviewed on 6/07/2024
Cisco Jabber Review
Pros
Integration across the company with internal messaging.
Cons
It lags sometimes which makes things difficult with speed and productivity.
Tony
- Industry: Health, Wellness & Fitness
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4
4
Reviewed on 13/04/2022
Useful and easy to use
Jabber has allowed our engineering team to stay in close contact during the pandemic so we can discuss solutions to problems and plan accordingly. In addition, our help desk started using it during the pandemic to discuss problems with the engineers, and request assistance or pass on a particularly difficult issue. We found jabber useful before the pandemic, and during it truly proved it’s worth.
Pros
Jabber is simple for end users to use, yet robust enough for IT professionals to use as well. I like the ability to personalize my offline notice. It is easy to have jabber set up on a mobile device as well as your computer, and both seem to work equally well. The ability to private message is very useful, and the fact that Jabber saves the conversations is very handy as well.
Cons
Sometimes messages sent on mobile do not show up on the computer. It is still saved on the mobile device, but it occasionally causes confusion.
