About Cisco Jabber

Cisco Jabber is a unified communication software solution designed to facilitate the collaboration and communication needs of any business. With Jabber, users are able to utilize video and voice conferencing, messaging, and screen sharing capabilities on any mobile device such as iPhone or Ipad to work anytime, anywhere. Jabber include instant messaging, voice calls, video calls, voice messaging, desktop sharing, an XMPP client and more. Jabber offers additional features such as multilingual support, an integrated Cisco phone line and Cisco unified communications manager integration for manageable call control and session management. Jabber also includes bot framework to help businesses automatically send and receive messages, handle active chats and answer incoming calls. Jabber’s pricing is available on-demand and can also be purchased from Cisco or any Cisco partner. Jabber is available as a mobile app for any iOS or Android device.
Cisco Jabber Software - Cisco Jabber
Cisco Jabber Software - Cisco Jabber Chat
Cisco Jabber Software - Cisco Jabber Android interface
Cisco Jabber Software - Cisco Jabber iPhone iPad interface
Cisco Jabber Software - Cisco Jabber  Multiline
Cisco Jabber Software - Sharepoint integration
Cisco Jabber video
Cisco Jabber Software - Cisco Jabber - thumbnail
Cisco Jabber Software - Cisco Jabber Chat - thumbnail
Cisco Jabber Software - Cisco Jabber Android interface - thumbnail
Cisco Jabber Software - Cisco Jabber iPhone iPad interface - thumbnail
Cisco Jabber Software - Cisco Jabber  Multiline - thumbnail

Cisco Jabber pricing

Cisco Jabber does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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Cisco Jabber Reviews

Overall rating

4.3
Write a Review!

Feature rating

Value for Money
4.1
Functionality
4.1
Ease of Use
4.4
Customer Support
4.2
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All Cisco Jabber Reviews

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1,331 reviews
Maciej
Maciej
  • Industry: Oil & Energy
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 8/10/2024

Great tool for communication

Pros

Great tool for communication. Easy to use. Contains many interesting solutions.

Cons

Sometimes i have got a problem with alerts.

Bien
  • Industry: Food Production
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 5/02/2025

Cisco Jabber

Overall, my experience with Cisco Jabber has been quite positive.

Pros

Cisco Jabber is quite popular for its versatility and integration capabilities.

Cons

There can be occasional issues with call quality or connectivity, especially in areas with poor internet service.

Sarah
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
4
Customer Support
2

2.0
Reviewed on 27/11/2024

Outdated Technology

It was OK - just have better tools to use now that combine capabilities.

Pros

Easy tool to chat internally, easy to use.

Cons

Lack of additional functionality - many other tools allow chat + other options.

AARON
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5.0
Reviewed on 3/01/2025

Jabber Review

It is a very creative and convenient application, great to use daily and very easy to use as well

Pros

The caller ID is very innovative and useful in everyday work life. Also the search feature for numbers is very useful

Cons

Sometimes there is a bit of a delay between phone and application to see who is calling

Rico
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 15/11/2023

No "Jabs" taken at Jabber

I am overall satisfied with Jabber as it allows our organization to work from home/remotely without interruption to our daily business operations. This is a vital component when considering the global transition adoption to remote work as a result of the 2020 pandemic.

Pros

I love the convenience and ease of use with Cisco Jabber. It has all of the features and feel of having a desk phone wherever the app is installed.

Cons

As with any product using VoIP, user experience can vary based on internet connection and speeds.

Alternatives Considered

Dialpad

Reasons for Switching to Cisco Jabber

Price, convenience, and the trusted Cisco name.
Léo
  • Industry: Banking
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
5
Customer Support
4

4.0
Reviewed on 3/09/2024

Software that does what you'd expect it to do

Cisco Jabber will certainly meet the classic need of a company looking for a centralised service for making and receiving calls. However, if you're looking for more advanced functions or higher reliability, you'll have to pass.

Pros

Cicso Jabber is a communication tool that does exactly what you'd expect of it. The calls are clear, the basic functions are easy to learn (even for beginners), the interface is clear and the impact on RAM is almost non-existent.

Cons

Using this service in a claims processing centre, Cisco Jabber was used almost daily. This is where we noticed the limitations of the tool: frequent errors in call transfers, numerous bugs when used intensively in a short space of time, lack of advanced functions (music on hold, definition of call transfer pools in the event of absence, etc.).

Umang
  • Industry: Business Supplies & Equipment
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 6/10/2024

Great team collaboration & communication tool

Pros

Instant messaging, voice and video calls, nice tool for team communication and collaboration.

Cons

It is getting outdated and lags behind other leading products from different companies.

Nathalie
  • Industry: Insurance
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 12/05/2024

Your Small Business Needs This To Run Like A Medium-Sized Enterprise

Pros

My favorite feature about Jabber is how it connects to our CRM and phone systems. Whenever a customer calls in from a phone number saved on their account, their account auto-populates for us in our CRM & we're instantly able to service the customer's needs.

Cons

Nothing. I honestly think every business needs this.

Ashley
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 14/11/2024

Remote calls

Since Covid, I have been working a hybrid schedule. I have days during the week where I work remote and used this app on my computer frequently to make calls to client's. It's been really useful. I can use it anywhere as long as I have internet.

Pros

You get assigned a number and can easily make calls straight from your computer. This is great if and when you have to work remotely.

Cons

That you have to be connected to internet or WIFI in order to make calls out/receieve them from computer.

Heena
Heena
  • Industry: Computer Hardware
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 30/05/2024

Review for Cisco Jabber platform

Good. It is a platform that is your one stop solution to conduct online meetings seamlessly.

Pros

It is a very nice and trustable platform for online conferences at your company. Must recommend

Cons

Noting. Everything is working well with this.

Blake
  • Industry: Civil Engineering
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 7/09/2023

Instant Chatting with Jabber

I use it mainly as a quick chat solution for internal situations, but the screen share feature is also a great benefit that has been useful in the past.

Pros

My favorite part of Jabber is the screen sharing functionality. I usually use this feature when the IT help desk is trying to get me out of a digital hole that I've dug. They can show me the steps to follow to complete the task at hand.

Cons

Honestly, the thing I like the least about it is that it runs it's start up sequence automatically whenever I restart my computer. I understand why this needs to happen so that it can run properly, it's just mildly annoying.

Raine Leonard
  • Industry: Consumer Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 5/12/2023

Cisco Jabber Review

Pros

The thing that I really like about Jabber is it's utilization for calls

Cons

The thing that I least like about Jabber is the button placement

Eddie
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 5/09/2023

Cisco Jabber

It’s affordable, reliable, it helps save money over regular phone calls.

Pros

It works really well like an office phone over VPN, it saves money opposed to regular phone bills & one can call anywhere.

Cons

Depending on your internet provider, you can experience disconnections.

Philippe
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 3/12/2023

Does the job for work

Pros

Use it as our phone software as opposed to having physical phones.

Cons

I guess there could be more functionality on the standard set up.

Mohammad
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
3
Customer Support
0

4.0
Reviewed on 1/07/2023

Sufficient

Nice to expose to such features

Pros

Ot is good for organisations with high level of information security.

Cons

It makes the daily operations a little bit difficult for end users.

Alejandro
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
1

2.0
Reviewed on 12/09/2023

Not very good

Pros

Has the minimun you could require for chatting

Cons

It gave me problems loading data. Support blames their own servers

Heidi
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

4.0
Reviewed on 13/11/2023

Good for what we use Jabber for

Pros

Currently, we only use Jabber to organize and take calls through the computer or when working remotely. For this use, Jabber does very well.

Cons

While working from home, there is some lag, but that is to be expected.

Shay
  • Industry: Arts & Crafts
  • Company size: 201–500 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
1
Features
5
Ease of Use
5
Customer Support
1

5.0
Reviewed on 7/06/2023

Great product to use

Pros

It's easy to use an it's just take a long time for implantation

Cons

I love the way they improves the software

Pippa
  • Industry: Apparel & Fashion
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 14/08/2023

Perfect chat platform!

Not a full screen programme like others such as teams so perfect for general communications.

Pros

Efficient, fast and reliable chat platform. Used internally to communicate with the team and it was perfect for quick and casual internal comms.

Cons

UI was less professional looking than some other options in my opinion. Notifications sometimes hard to miss but no major problems.

Suzanne
  • Industry: Insurance
  • Company size: 10,000+ Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

4.0
Reviewed on 27/10/2023

Robust system for conferencing

Used in contact centres for meetings, call listening and various activities. Happy with the system

Pros

Reliability of system for routine activities, communications and conferencing. Easy to install on desktop and used throughout offices. Also good for call listening

Cons

Occasional connection issues but all in all a steadfast system to be relied upon

Rudy
  • Industry: Law Practice
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
3
Customer Support
0

3.0
Reviewed on 18/08/2023

Jabber is weak compared to its competition

Pros

It will accomplish the chat and voice processing.

Cons

Compared to Webex and Zoom, Jabber is far less robust of a tool. It doesn't play as nice with Outlook as Webex or Zoom.

Said
Said
  • Industry: Building Materials
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 14/03/2023

Save time and effort in your meetings

It saved us a lot of effort, time and money in communicating between members of the same team and between the teams in general, and we were limited to a lot of interviews to discuss some important topics and the speed of completion

Pros

Easy to use like any chat application, and facilitates communication between employees and between employees and management as well, and helps in organizing conferences or audio or video meetings as well

Cons

Its great dependence on the Internet may make it an obstacle to some people who are in an area with poor or weak coverage, especially in audio and video conversations, as it is not compatible with some old programs, and this hinders the application of its work in some small companies based on old software

Sahil
  • Industry: Information Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 19/02/2023

Cisco Jabber Review

Pros

The file-sharing option is best because I get to share files with colleagues instantly without needing to send an email or putting on the server

Cons

The mic turns itself off sometimes which causes issues in video meetings. This can be a glitch. Please fix.

Sudhir
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 14/02/2023

A superb end to end communication tool

Cisco as a vendor has a great reputation in the market and they are one of the market leaders when it comes to communication management. My overall experience has been tremendous and I was very content with the quality of features.

Pros

Cisco Jabber is one of the best communication tool for managing the end to end communication requirements of your organisation. It has got variety of features to assist the users in meeting their collaboration needs. The quality of conferencing is amazingly high and screen sharing works flawlessly.

Cons

One of the features with which I struggled with Cisco Jabber is it's calling functionality. In order to call someone externally, a user will have to understand and know the pre-fix numbers to be added. Without that it will not be possible to dial an external number.

Mackenzie
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

5.0
Reviewed on 27/03/2023

Solid Chat Platform

Pros

I like the accessibility of chatting and collaborating with coworkers.

Cons

I wish that it was easier to integrate with our video meeting platform so that we could chat and video simultaneously.

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