Cisco Jabber

4.3
Overall rating
Reviews

4.3
Overall rating
Reviews

About Cisco Jabber

Cisco Jabber is a unified communication software solution designed to facilitate the collaboration and communication needs of any business. With Jabber, users are able to utilize video and voice conferencing, messaging, and screen sharing capabilities on any mobile device such as iPhone or Ipad to work anytime, anywhere. Jabber include instant messaging, voice calls, video calls, voice messaging, desktop sharing, an XMPP client and more. Jabber offers additional features such as multilingual support, an integrated Cisco phone line and Cisco unified communications manager integration for manageable call control and session management. Jabber also includes bot framework to help businesses automatically send and receive messages, handle active chats and answer incoming calls. Jabber’s pricing is available on-demand and can also be purchased from Cisco or any Cisco partner. Jabber is available as a mobile app for any iOS or Android device.
Cisco Jabber Software - Cisco Jabber
Cisco Jabber Software - Cisco Jabber Chat
Cisco Jabber Software - Cisco Jabber Android interface
Cisco Jabber Software - Cisco Jabber iPhone iPad interface
Cisco Jabber Software - Cisco Jabber  Multiline
Cisco Jabber Software - Sharepoint integration
Cisco Jabber video
Cisco Jabber Software - Cisco Jabber - thumbnail
Cisco Jabber Software - Cisco Jabber Chat - thumbnail
Cisco Jabber Software - Cisco Jabber Android interface - thumbnail
Cisco Jabber Software - Cisco Jabber iPhone iPad interface - thumbnail
Cisco Jabber Software - Cisco Jabber  Multiline - thumbnail

Cisco Jabber pricing

Cisco Jabber does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

Alternatives to Cisco Jabber

Cisco Jabber Reviews

Feature rating

Value for Money
4.1
Functionality
4.1
Ease of Use
4.4
Customer Support
4.2
5 reviews of 1,317 View all reviews
Benjamin
Benjamin
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/07/2019

Excellent business-level communications

As far as chat/messaging utilities goes, you really can't beat this one since it easily integrates with many other cisco software products making for a seamless experience when working with others and communicating with clients.

Pros

It has most of the basic functions to allow easy communication and sharing of documents in an office environment. It also organizes any files making them easy to locate later when needed.

Cons

The history it stores for communications is a bit limited at times especially when you realize you need to go back to review a conversation only to find it was just outside the time limit it saves.

Tony
  • Industry: Health, Wellness & Fitness
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 13/04/2022

Useful and easy to use

Jabber has allowed our engineering team to stay in close contact during the pandemic so we can discuss solutions to problems and plan accordingly. In addition, our help desk started using it during the pandemic to discuss problems with the engineers, and request assistance or pass on a particularly difficult issue. We found jabber useful before the pandemic, and during it truly proved it’s worth.

Pros

Jabber is simple for end users to use, yet robust enough for IT professionals to use as well. I like the ability to personalize my offline notice. It is easy to have jabber set up on a mobile device as well as your computer, and both seem to work equally well. The ability to private message is very useful, and the fact that Jabber saves the conversations is very handy as well.

Cons

Sometimes messages sent on mobile do not show up on the computer. It is still saved on the mobile device, but it occasionally causes confusion.

Alternatives Considered

Discord

Reasons for Choosing Cisco Jabber

More options, easier to use in our environment

Switched From

Slack

Reasons for Switching to Cisco Jabber

Jabber was easier for our end users to use. It seamlessly joined with our active directory to allow our users to have access.
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

3
Reviewed on 4/04/2019

Cisco Jabber - Communication within organization made easy

We communicate with business partners,clients,coworkers and customers using Cisco jabber. We were using wired cisco phones earlier and with Cisco jabber life has become simpler. We use the wireless headsets to communicate anyone anytime.There are a very few bugs that is very annoying as mentioned above and which needs to be fixed. Overall a very good product and along with Cisco Webex , attending a meeting is less stressful.

Pros

1. Communication and calls with co-workers made easy.
2. No more Wired phones or Cell phones to attend official calls.
3. People working from phone were using cell phones to connect to meeting, when they put call on hold, it will be the most irritating moment where everyone gets pissed off, we dont have that problem anymore.
4. Managing contacts is simpler
5. Placing calls and attending calls are very simple too.
6. we are able to customize the setup based on our needs.
7. The chat windows are compact and easy to use.
8. Works cool with Cisco webex configurations.
9. Works well even with poor internet connection.

Cons

1. Pop ups along with their message when a co-workers pings us, certain things needs to be confidential and we need to customize the settings to avoid it.
2. Status is not correct all the time, have lot of instances when the user is presenting but appears to be in presenting status.
3. User appears online, When we try to ping that person the status changes to offline.
4. User appears offline but when we start pinging them it shows their real status. Its kind of very annoying certain times and these things should be avoided.

Raine Leonard
  • Industry: Consumer Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 5/12/2023

Cisco Jabber Review

Pros

The thing that I really like about Jabber is it's utilization for calls

Cons

The thing that I least like about Jabber is the button placement

Timmy
  • Industry: Computer Software
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
3

4
Reviewed on 14/03/2021

A handy, referential client that provides IM support for Webex Meetings

Manage the client while many technical workers and executives within our organization message on it (both to me and without me, to one another). Group chats are easy to convert into video calls, fully-fledged Webex conferences, or both depending on the needs of they conversation.

Pros

I love that IMs during Webex meetings made and/or hosted through Jabber will be saved, securely, forever. There are often times where a good point is made during a meeting and it's up to the secretary to remember the point, its context, and then send it out again. Jabber allows us to make and store these observations in real-time.

Cons

1-on-1 messages between users are stored locally on the disk. This can lead to problems with security if users are unaware their storage is local and their workspace security is compromised. Larger, group messages are encrypted and stored safely on the cloud, though.

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