--- description: Review of Scout Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Scout | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Pet Grooming Software](/directory/4633/pet-grooming/software) > [Scout](/software/419803/scout) # Scout Canonical: https://www.softwareadvice.co.nz/software/419803/scout Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.nz/software/419803/scout?page=2) > Scout is pet-sitting and pet grooming software for professional pet care businesses. It provides solutions for dog walking, pet sitting, cat sitting, pet grooming, and dog boarding companies. Scout automates key business functions like billing, payroll, scheduling, and reporting to save companies time and money. Scout offers branded mobile apps that allow businesses to stay connected with their clients. Pet parents can receive photo updates, GPS tracking information, and report cards about their pets. > > Verdict: Rated **4.8/5** by 88 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 88 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Scout - **Location**: Denver, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: $25/month for up to 1 user. $15/month for each additional active user. Annual subscription: $250 Contact Scout for more details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United States ## Features - Alerts/Notifications - Appointment Management - Appointment Scheduling - Automated Scheduling - Billing & Invoicing - Calendar Management - Calendar Sync - Client Management - Client Portal - Contact Database - Credit Card Processing - Customer Portal - Customisable Branding - Customisable Forms - Drag & Drop - Electronic Payments - GPS Check-in/Check-out - Invoice Management - Onboarding - Payroll Management ## Integrations (6 total) - Google Calendar - Gusto - Microsoft Outlook - Stripe - Xero - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Pet Grooming Software](https://www.softwareadvice.co.nz/directory/4633/pet-grooming/software) ## Related Categories - [Pet Grooming Software](https://www.softwareadvice.co.nz/directory/4633/pet-grooming/software) - [Pet Sitting Software](https://www.softwareadvice.co.nz/directory/4225/pet-sitting/software) ## Alternatives 1. [PetPocketbook](https://www.softwareadvice.co.nz/software/351401/petpocketbook) — 4.9/5 (127 reviews) 2. [Time To Pet](https://www.softwareadvice.co.nz/software/203830/time-to-pet) — 4.9/5 (271 reviews) 3. [Scritches](https://www.softwareadvice.co.nz/software/526564/Scritches) — 4.9/5 (15 reviews) 4. [Easy Busy Pets](https://www.softwareadvice.co.nz/software/182509/easy-busy-pets) — 4.6/5 (40 reviews) 5. [Petboost](https://www.softwareadvice.co.nz/software/524550/Petboost) — 5.0/5 (2 reviews) ## Reviews ### "Best software and team" — 5.0/5 > **Katie** | *11 August 2019* | Arts & Crafts | Recommendation rating: 10.0/10 > > **Pros**: Love the continuous improvement and features. > > **Cons**: Very little bad to say, they always listen to input. ----- ### "I love this app, and so do my clients\!" — 5.0/5 > **Melissa** | *28 March 2019* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: This software is so easy to use - easy enough that all of my clients thus far have been able to use it with minimal troubleshooting from me, and they all LOVE it, even the ones who were initially sceptical or just not as excited about the benefits of the app. On my end, the simplicity of the app and desktop software made it easy to jump into using quickly - a very minor learning curve. I don't have any employees at this time but if that day ever comes I feel really confident that it will be easy for anyone I hire to pick up and use this software. > > **Cons**: The one thing I have noted a couple of times is that the simplicity of the software does at times mean there are fewer options to for how you can use it. I checked into a couple of other similar platforms and was immediately overwhelmed by how many options were available to customize them to my own specific needs - so not having so many options was a selling point for me, but there have been times when I wished the app worked in ways that it simply does not yet. Having said that, the developers are awesome about requesting and listening to feedback from users, and they even have a system in place for users to publicly discuss and weigh in on potential changes - using the Trello website you can even see the updated progress that is being made towards implementing new options and changes. Also the developers are incredibly good about responding to any and all problems that might come up, no matter how small, in an almost shockingly short amount of time\! So the customer service is another huge selling point. > > Scout has solved all of my organizational/scheduling problems, and has also entirely managed my billing for me, and for these two reasons alone I'm really thrilled with the software and plan to continue using it indefinitely. The added benefit of being able to keep my clients updated about their services in real time is the icing on the cake\! Being able to communicate with clients in this way has also really cut down on the amount of time I need to spend outside of service appointments in discussion with them - leaving more of my downtime for me. Love this app and despite a few issues around increased functionality and options, would strongly recommend it to anyone in the industry. ----- ### "Needs some tweaking..." — 5.0/5 > **Camille** | *27 May 2019* | Hospitality | Recommendation rating: 5.0/10 > > **Pros**: I appreciate the simplicity and clean interface. As well as the ease of billing and converting leads to clients. > > **Cons**: Where to start... As a small business owner I feel the cost of the app combined with the Braintree fees is pushing me to not renew. I also am frustrated that I do not get direct alerts to my iPhone when new appointment requests come through. Instead it goes to email. As a busy dog walker I often don't check my email until the evening \& early morning. This has lead to missing those last minute pet sitting requests. Lastly, I don't like how there are certain functions as a business owner I can't do. Instead I have to contact support. For example, deleting clients that have dropped off. > > Won't be renewing if the annual fee \& Braintree fees remain as high as they are. ----- ### "Review of Scout" — 4.0/5 > **Kasey** | *23 June 2020* | Consumer Services | Recommendation rating: 7.0/10 > > **Pros**: I really like the email feature of Scout. I like how I can send certain emails to all my clients at the same time, or to certain ones as needed. The emails sent from Scout to my clients look very professional with my company colors and logo. I also love how you upload your service agreement and Scout keeps track of who signed / agreed and when. Unlike other pet service apps Scout allows you to write notes for the owner throughout the service rather than only after the service has been completed, and we can upload multiple photos for the owner to view. I find the "file vault" feature of Scout to be extremely helpful by keeping important documents organized, and it is easy to upload documents into each client's profile. Customer service has always been quick to respond and eager to help or answer any questions. > > **Cons**: There are a few features from Scout that I would like to see improve. It would be extremely helpful if there was a scout admin app so that we could approve / alter walks via an app rather than a link through safari. It would also be helpful to get push notifications on our phone for appointment requests in addition to receiving an email. I've also had trouble with the billing process. As the administrator I would like to see exactly what my client is going to be billed as soon as the service is scheduled. I would like to be able to bill them before the service is over because as a pet sitter I require 50% payment ahead of time for certain services. At a meet and greet a client also tried to input their payment information and kept getting an error message. I had to allow for an alternate payment method just so the client could sign into Scout and I could show them how to schedule an appointment, etc. One last suggestion would be to have a website that allows clients to make appoints because several older clients prefer to use a computer rather than a smart phone. As of right now those without smart phones have to contact the administrator via phone or email and the administrator has to go into Scout and create the appointment for the client. ----- ### "Super simple to use. Quick to setup. It just works, so we don't have to." — 5.0/5 > **Matt** | *11 June 2018* > > **Pros**: This software seems like it was built for us. We have been doing sitting/walking since 2001, so have learned some lesson along the way. Most experienced companies are learning the same lessons and then mitigating them in one of a few ways. Scout is great because it's clear they have learned these same lessons and take you right to the solutions that matter. Here are the heavy hitters for us that Scout "just does". Employee issues (scheduling/availability, payroll/commissions, accountability/quality assurance). Logistics (home access details, workflow, job assignment). Customer (auto-invoicing, auto-billing, walk status, walker location, request appointments, electronic agreements, etc). What this means is that we can reduce manual effort which both increases accuracy as well as free up time to focus ON the business instead of IN the business. In addition to these awesome software features, it is dead simple to use and the support team is spectacular. New releases are happening constantly and they come directly from customer feedback. > > **Cons**: Right now it requires two apps (one for customers and one for walkers) while only allowing administrative access via webpage. It would be nice to have a web interface for customers and administrative duties, and then consolidate to a single app (while also adding administrative functions). From our communications with the dev team, this is going to be a part of one of their big releases, so I guess this "Con" will be short-lived anyway. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.nz/software/419803/scout?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/419803/scout) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data