--- description: Review of GLPI Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: GLPI | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [IT Management Software](/directory/4563/it-management/software) > [GLPI](/software/419465/glpi) # GLPI Canonical: https://www.softwareadvice.co.nz/software/419465/glpi Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/419465/glpi?page=2) > GLPI is an IT Service Management software based on open source technologies. It is a great solution for helpdesk, project, financial, assets and user management thanks to core features and numerous plugins. GLPI is recommended for companies of any size, and offers both on-premises and cloud (SaaS) solutions. > > Verdict: Rated **4.5/5** by 41 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 41 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: TECLIB - **Founded**: 2009 ## Commercial Context - **Starting Price**: €19.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: GLPI Network Cloud - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Arabic, English, French, German, Italian, Polish, Russian, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking - Change Management - Configuration Management - Contract/License Management - Cost Tracking - Customisable Branding - Customisable Forms - Customisable Reports - Customizable Fields - Dashboard Creation - Data Import/Export - Data Visualisation - IT Asset Tracking - Incident Management - Inventory Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base ## Category - [IT Management Software](https://www.softwareadvice.co.nz/directory/4563/it-management/software) ## Related Categories - [IT Management Software](https://www.softwareadvice.co.nz/directory/4563/it-management/software) - [CMDB Software](https://www.softwareadvice.co.nz/directory/4249/cmdb/software) - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) - [Service Desk Software](https://www.softwareadvice.co.nz/directory/4256/service-desk/software) - [Knowledge Base Software](https://www.softwareadvice.co.nz/directory/3898/knowledge-base/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.softwareadvice.co.nz/software/117339/manageengine-endpoint-central) — 4.6/5 (1485 reviews) 2. [Iru](https://www.softwareadvice.co.nz/software/71745/Iru) — 4.9/5 (477 reviews) 3. [PDQ Deploy & Inventory](https://www.softwareadvice.co.nz/software/419203/pdq-deploy-and-inventory) — 4.8/5 (341 reviews) 4. [Action1](https://www.softwareadvice.co.nz/software/261079/action1) — 4.9/5 (237 reviews) 5. [JIRA Service Management](https://www.softwareadvice.co.nz/software/116349/jira-service-management) — 4.5/5 (763 reviews) ## Reviews ### "Manage your requests, problems, incidents and projects from a Global platform\!" — 5.0/5 > **Mairina** | *19 March 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: GLPI, is the most complete platform to take the management of requirements or requests, incidents in customers or IT systems, Projects, problem management, inventories, finally .. Through this great platform I could organize the management of the entire IT infrastructure . When I started using this great tool, I only managed internal requests, later we added incident management and from one case the client was notified, today I carry the projects of the area and all the inventory control of the operational unit. The truth that has allowed me to optimize operating costs since with the free version I can have breadth when managing the entire area of ​​network operations and administration of IT services. > > **Cons**: The truth, with time using the tool there is not a single aspect that prevents me from achieving my operational objectives. > > With this tool I managed to consolidate all the inventory of operational areas in a single tool, allowing control to be established, and notifying the involved areas when an asset of the company is incorporated or disincorporated. In addition to the above, I can centralize project management, taking control of the activities that make up the operational projects. ----- ### "Total Control Of IT Infrastructure" — 4.0/5 > **Verified Reviewer** | *24 August 2022* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Simple management of clusters as it indicates the elements alongside. Swift tracking of our domains and notifies you a week earlier before they expire. Utilizes GANTT model for visualization of assigned tasks, workflows and other collaborators. Integrates well with RSS feeds for real time updates. > > **Cons**: For the twenty eight months I have used GLPi, I haven't had any issue with its performance. > > We are top beneficiaries of GLPi's knowledge base - centralizing our corporate's internal knowledge has never been easier. Also, GLPi generates reports of IT equipment utility so you don't have logger heads with HR. GLPi's SQLdashboards and plugins work quite efficiently too. ----- ### "Monitoring and tracking" — 4.0/5 > **Carlos** | *21 October 2024* | Electrical/Electronic Manufacturing | Recommendation rating: 2.0/10 > > **Pros**: The great app to monitor and tracking our company devices infrastructure > > **Cons**: Difficult to implement and configure tua monitoring options. ----- ### "In my opinion, the most complete tool for an IT department" — 5.0/5 > **Daniel** | *11 July 2018* | Recommendation rating: 10.0/10 > > **Pros**: The best tool of all, for the management of Tickets. With its update to 9.3 it took a giant leap with the administration of Racks, excellent visual implementation of the rack and the equipment that is there, easy to manage and manage. > > **Cons**: The few shortcomings that you have been able to perceive in each version, always solve them and bring much more improvements with each version, there is a large community that supports and helps the continuous improvement of the tool > > All about ITIL and a great community providing support, complements that improve the experience as much as user level as administrator. ----- ### "Is a excelente IT solution for helpdesk" — 5.0/5 > **Carlos** | *19 July 2018* | Recommendation rating: 9.0/10 > > **Pros**: a lot of features are integrated, we can track tasks and assign them to a ticket, manage the inventory and other cool stuff > > **Cons**: It's not totally translated and not all the documentation is finished. Being able to define our own hardware would be nice > > It allowed us to control and track the hardware / software incidents of the organization and customers in a simple way ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/419465/glpi?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/419465/glpi) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data