ADP Comprehensive Services

Pros

What I like the most is the scalability ADP offers. While you grow as a company, you can adjust your payroll options easily. It's also very easy to use

Cons

It doesn't have a free trial option to know the product before committing.

Pros

Wonderful service features and knowledgeable team.

Cons

An occasional long wait to speak to a representative.

Alternatives Considered

Reasons for Switching to ADP Comprehensive Services

Pros

I like that it's an all-in-one platform that covers so many HR and payroll functions, from payroll processing, to time and attendance tracking, as well as talent management.

Cons

ADP can be difficult to navigate, especially for us as we have a lot of manufacturing colleagues who struggle to operate these different systems.

Pros

We have a good service team right now and can request changes when necessary.
We know the system very well and don't have to utilize support very often.
Employee information is easy to navigate.

Cons

System is clunky and can change without notice. Performance management, although recently updated doesn't allow for goals over 100% and Comp Module doesn't flow over to payroll with dates for bonuses. Things you think would be easy to fix take a while.
Also, data feeds are handled offshore and are very painful to fix and update since you don't have access to that group by portal. Everything is in email and they don't respond timely.

Pros

ADP is a one stop shop with accurate calculation and reporting. I have been a payroll ADP user for 40+ years so have seen much growth and change.

Cons

Too much red tape sometimes to get things done. I really dislike customer service. We have had three new case managers in the last 6 months. I can barely understand the person I have now. Forces me to use the online portal for assistance instead of just calling and talking with someone.
Also disappointed they no longer provide APA recertification credits. ADP seems more focused on Human Management at this time.

Alternatives Considered

Reasons for Switching to ADP Comprehensive Services

Pros

Help is always available and is provided promptly.

Cons

I have not found anything that I do not like.

Pros

The service team experience. They partner with you to come to a solution and leave no task unfinished.

Cons

Not much to say in terms of cons, however, it will be nice to have an "Approve My Check" feature. Not only does the employee approve his/her timecard hours, but also the earnings associated. This will greatly assist employers from costly PAGA claims. It would be an added feature for the employee to confirm they are being paid correctly. Also, the platform could use a refresh for a modernized look and feel. Lots of information to look at on the home page and while that's a plus, the look can be overwhelming. Dashboard icons will be great.

Alternatives Considered

Reasons for Switching to ADP Comprehensive Services

Pros

ADP Comprehensive Services acts as an additional team member for us. It has saved us considerable time and helped our employees have a better employment experience. From being able to answer questions, allowing employees to easily see and make changes to benefits, accounts, retirment etc., it is an all around great product!

Cons

I have no issues with ADP Comprehensive Services.

Pros

The support on one team is great.The other teams are not as helpful.

Cons

the limitation for IT Troubleshooting and limited visibility to back-end flows.

Alternatives Considered

Reasons for Switching to ADP Comprehensive Services

Pros

When you have a good representative, the service is amazing. It is like having an additional person on your team.

Cons

At times, I feel like service wants to push issues back to my dedicated representative, and at time the turnaround is not that quick.

Pros

ADP Comprehensive Services are extremely user-friendly and easy to navigate. Customer support is always quick to respond with helpful answers. The system is robust and I love the way HR, Payroll, Benefits, Talent, etc., are all accessible on one platform.

Cons

Sometimes upgrades are made to the program but are not conveyed to the client in a timely manner causing the client to have to relearn navigation, etc. Also, when the system is unexpectedly unavailable, ADP does not notify the clients and clients are responsible to find out on their own that the system is down.

Pros

One of the standout aspects of ADP Comprehensive Services is their seamless integration of various HR functions into a single, cohesive platform. This integration has significantly streamlined our payroll processing, benefits administration, and talent management tasks. The user-friendly interface ensures that both HR professionals and employees can navigate the system with ease, making administrative tasks much less cumbersome

Cons

While ADP Comprehensive Services offers many benefits, there are a few areas where I felt improvements could be made.

One of the primary concerns was the platform’s complexity in certain features. Despite its broad range of functionalities, some aspects of the system can be quite intricate to navigate, especially for new users. This complexity occasionally leads to longer learning curves and can be a bit overwhelming for HR teams who are not as tech-savvy. Additionally, while ADP’s customer support is generally responsive, there were instances where resolving issues took longer than expected

Pros

The system has amazing features and a great payroll system that is customizable.

Cons

Custom setups mean that not everything works well together and we find that there are a lot of glitches. Too many updates make it hard to work smoothly within the system. The HR portion could use some work and better features to make the system run more fluidly into payroll.

Pros

I liked how robust the product is. It has all that we need but there are some items that are definitely not used which may have been an education issue.

Cons

N/A. There is not anything that I have had issues with. When problems do arise, customer service works to rectify.

Alternatives Considered

Pros

I like that ADP is always improving. They take feedback and turn it into new products and processes.

Cons

Sometimes I find it hard to find guides and support for certain processes without reaching out to a live person.

Pros

Stream line administrative support (File Feeds, and management reports)
Client service team (helpful at times)
Total HRIS package. Payroll, Benefits, Taxes, Performance
Case support

Cons

Some payroll report features (No report listing active EE's with no pay)
Lack of Org chart for entire company
Direct Deposit system

Alternatives Considered

Reasons for Switching to ADP Comprehensive Services

Pros

You can begin using Comprehensive Services with no ADP knowledge and quickly become a pro. The teams want you to succeed and will help in anway you can. The Comp Services team will become your coworkers - and the best ones ever at that.

Cons

Have had some issues with Tax Services but have seen a huge change the past 2 years for the better.

Pros

I like that we have the support of our dedicated ADP service team no matter what the challenge is.

Cons

As someone who has used both Comp and Non-Comp Services, I find it challenging not to have the ability to process payroll (specifically running previews) or calculate manual checks.

Pros

I usually could speak with my representative and if he didn't know or have the answer, he got me assistance. And the fact I could speak with someone after hours if I had an issue.

Cons

The tax services need to provide more information when responding to a tax issue when they tell you they can't handle it.

Pros

Step by step explanation on finding the solution to the issue.

Cons

Sometimes they don't always have the answer needed and have to review with other staff.

Pros

I love HR Comp Services! It is so nice to have someone to bounce ideas off of and ask questions when you are the only HR practioner in a company.

Cons

Implementation and Payroll Comp Services were a little rocky. I felt like our implementation was rushed and had a bad experience with my first payroll consultant. I was recently given a new payroll consultant and he is great! I am very happy that ADP made a switch for me.

Pros

Offers support on many tedious tasks and administrative burden

Cons

Hard to reach customer support when needed

Pros

[sensitive content hidden]is awesome to work with, she is spot on every time.

Cons

You folks declined to offer us NexGen because it would not increase their revenue.
Super sad!

Pros

I like the fact we have access to payroll, onboarding, recruitment, performance management, etc. in one place.

Cons

Customer support can be improved. If we don't get our assigned rep on the phone, we seem to get someone that puts us on hold for an hour+ and cannot provide the response we are looking for.

Pros

I like that I can make changes in my portal

Cons

Sometimes the portal is confusing to navigate