--- description: Review of CCC ONE Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CCC ONE | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Car Repair Software](/directory/4261/auto-repair/software) > [CCC ONE](/software/418539/ccc-one-total-repair-platform) # CCC ONE Canonical: https://www.softwareadvice.co.nz/software/418539/ccc-one-total-repair-platform Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/418539/ccc-one-total-repair-platform?page=2) > CCC ONE is a cloud-based auto shop management software that lets shops choose which package and product add-ons meet the company's unique business needs. With connections to multiple insurers, shops can receive more assignments through participation in a DRP or through CCC Open Shop. CCC ONE also enables a shop to list its business on Carwise.com. To help manage increased repair volumes, CCC ONE utilizes cutting-edge AI technology to provide users with a predicted repair cost based on vehicle damage photos, enabling drivers to decide whether to file a claim or even get the vehicle repaired. For repairs, estimators can use CCC Estimating available as a mobile application. This feature helps users pre-populate estimate lines and give hints for more complete estimates. Parts can quickly be ordered from the CCC ONE shopping cart (from multiple vendors), saving handoff time from the estimator to the parts manager. Estimators can also be configured to prompt to include diagnostic operations on the preliminary estimate. Other CCC ONE features include the ability to create customized repair plans that match the shop’s footprint and vehicle flow. Technicians can build and access digital checklists via CCC ONE mobile app and send an automated survey to participating customers that helps measure customer satisfaction and captures reviews. > > Verdict: Rated **4.3/5** by 45 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 45 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: CCC Intelligent Solutions - **Location**: Arlington, US ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - Appointment Management - Billing & Invoicing - CRM - Inspection Management - Inventory Control - Inventory Management - Job Costing - Maintenance Scheduling - Order Management - Parts Management - Performance Metrics - Progress Tracking - Purchase Order Management - Quotes/Estimates - Repair Tracking - Scheduling - Third-Party Integrations - Transaction History ## Integrations (1 total) - Xplor Pay ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Car Repair Software](https://www.softwareadvice.co.nz/directory/4261/auto-repair/software) ## Related Categories - [Car Repair Software](https://www.softwareadvice.co.nz/directory/4261/auto-repair/software) - [Auto Body Software](https://www.softwareadvice.co.nz/directory/71/auto-parts-store-software/software) ## Alternatives 1. [ARI](https://www.softwareadvice.co.nz/software/97484/ari-auto-repair-invoices) — 4.6/5 (660 reviews) 2. [AutoLeap](https://www.softwareadvice.co.nz/software/120367/autoleap) — 4.8/5 (744 reviews) 3. [AutoRepair Cloud](https://www.softwareadvice.co.nz/software/29965/autorepair-cloud) — 4.9/5 (163 reviews) 4. [NAPA TRACS](https://www.softwareadvice.co.nz/software/76836/napa-tracs) — 4.2/5 (263 reviews) 5. [Shopmonkey](https://www.softwareadvice.co.nz/software/88459/shopmonkey) — 4.6/5 (267 reviews) ## Reviews ### "CCC ONE and the IA connection" — 5.0/5 > **Rob** | *14 May 2019* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: I first learned and used CCC ONE when I began working in the collision industry as a rookie estimator over 10years ago. It was easy to learn and use then and the trend continues\! I left the body shop scene and became an IA a few years later. After struggling with alternative software I made the switch to CCC ONE and I have to admit that it is the most widely used and most common software in this industry. This is my absolute favorite part of the software\! I deal with a lot of estimate matching and having this software has saved me countless labor hours that do not generate income. I also like the real-time updates that keep my figures current. Lastly, the assistance I get from tech support is top notch. Keep up the good work CCC ONE\! > > **Cons**: There aren't many things to say here but I do have one or two complaints. I have and pay for the RPS option which is to populate recycled parts for the vehicle I am writing. More than half of the time it does not populate any recycled parts for units I am writing even though they are common units, and common parts. This feature, when available, saves me a lot of time\! At times, it will do an RPS search for items that do not qualify, such as a quarter panel clear protector which is a one-time use part (adhesive). Lastly, the program does a lot of 'thinking' when switching between screens and such. This however, may be related to my CPU and not the software specifically. > > My overall experience has been both pleasant and positive\! As I mentioned earlier, this program is the more widely used program in the collision industry. It has helped facilitate my marketing efforts solely because of this factor. It has also saved me a ton of time in pure estimate matching alone\! I immediately experienced an increase in claims volume once I incorporated CCC ONE into the daily routine. I definitely encourage anybody that is on the fence about obtaining this software to go for it\! ----- ### "CCC is my system of choice and here is WHY\!" — 5.0/5 > **Mike** | *14 August 2023* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: I love the ability of CCC one to integrate with the parts vendors to receive parts invoices, i also value their quality integration with quickbooks for really clean scrubbing of data with parts code tables. > > **Cons**: I wish they just had integrated accounting so i didn't have to use quickbooks. I also wish they would allow you to have unlimited lines on an estimate. > > CCC has always been responsive, and my favorite thing about them is that they are very forward thinking. they are the only company that had photo estimating when covid hit and online scheduling. they are the MOST forward thinking software company in our industry\!\! ----- ### "Poor support" — 2.0/5 > **Greg** | *14 March 2019* | Automotive | Recommendation rating: 0.0/10 > > **Pros**: I the system could be great. The problem is the support\! CCC rep will be at your shop every month trying to sell you the system showing you how well it works. Once you sign up, is where the problems start. Training is where they fail. You get some online training and couple of days in house. After that forget it, You will never see anyone again. Unless you pay for it. All of my other management system there reps come by 3 to 4 times per year to try and help us with problems. CCC answer call teech help line spend 20 min on phone and then they tell you its your problem you did something worng, or system is set up wrong. > > **Cons**: You must go to three differnt views to get all the information you need to get thinks done > > Very poor support after purchase ----- ### "CCC ONE There is no comparing WANT TO GROW WANT TO HAVE EVERYTHING IN ONE PLACE?" — 5.0/5 > **Stefanie** | *2 November 2023* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: It is a true all in one for the industry. The only thing I don’t use it for is payroll, You. And see images, all interactions of parts and notes. Any communications with insurance and customer…..even your insurance payments\! If you can afford it, there is no comparison. And it is worth every penny. It is highly sophisticated and I cannot stress this enough a true All in One . > > **Cons**: The only issue I ever have is employees not utilizing correctly. Logging in and leaving names under a different person or not getting delivery page uploaded. But that’s a on the house side, training issue. > > I love it. One of the best programs I have worked with in any industry. Maybe , if you did one thing….and yes I am about to sound like a girl: personalization of colors and screen in some way? ----- ### "CCC review" — 4.0/5 > **Megan** | *8 September 2023* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: Integrates easily with Quickbooks and other third party providers. There are many reports available to assist in better business practices. > > **Cons**: Production schedule needs to improvement to assist high production facilities.Does not have a line item mapping feature that captures select words and codes appropriately, wording has to match 100%, which allows for a lot of human error. > > CCC ONE is listening to their customers and seem to be developing and improving products. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/418539/ccc-one-total-repair-platform?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/418539/ccc-one-total-repair-platform) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data