Guesty

Pros

Guesty has one of the most robust platforms for managing and entire short-term rental business whose goal is professionalism and breadth of channel distribution.

Cons

The price. It's far from the cheapest option on the market.

Alternatives Considered

Reasons for Choosing Guesty

Switched From

Reasons for Switching to Guesty

Pros

The ease of use when managing properties at scale. Live calendar syncing is always working and if there are any issues with the software we have technical support always available.

Cons

It is more expensive than competitors but the functions and infrastructure in place in Guesty allows you to justify the cost.

Alternatives Considered

Reasons for Switching to Guesty

Pros

Most importantly, channel management works well.

Cons

The property owner's portal is terrible. Lacks information, to the point I feel like they are trying to conceal information from the owner.
-Calendar view only displays one unit at a time
-No room status (clean/dirty)
-No channel information
-No room tax information
-No total revenue information
-Jenky estimated owner revenue
-Selecting date range is jenky

Pros

I liked the layout of Guesty, but that was it.

Cons

No phone number for customer service, due to the time change any questions would take half a day to get a response.

Alternatives Considered

Reasons for Switching to Guesty

Pros

It saves me a lot of time compared to my previous property management systems. The automation is great and the unified inbox works well.
I can pull lots of different reservation reports but there are little to no analytics on the business unless you pay an additional fee per property.

Cons

Its costly and accounting is very complicated and analytics are very limited, everything is an additional expense which is very frustrating.

Pros

I purchased Guesty when we had 6 rental cabins about 4 years ago and we are now up to 10 and adding another 1-2 this next year. I needed to final a solution that kept all my management, booking information, and communications in one spot, instead of multiple sources. I love that I can make changes to pricing, unit details, policies, etc in one place and it pushes out to all booking sources instead of having to log in to several places to make the changes

Cons

Support is the biggest let down. There are so many features in Guesty that I have not figured out how to use because the pages of manuals they have online to figure it out are not user friendly and support won’t take time to walk you through things. Many of the features I use I have had to be figured out through trial and error.

Pros

Nothing after my bad experience. They are selling the software as the top of the top, and me naivly i tought if i pay more, i will have the guarantee for the quality. and not at all!!!

Cons

As they promised me, they said i could do many things, but i only have a basic multicalendar without option for bulk edition, etc.

Pros

Guesty’s one stop shopping for property management needs is terrific. We use only products that are integrated with Guesty now in our business.

Cons

Slow to roll out some products, hard to give feedback about poor functionality with products

Alternatives Considered

Reasons for Choosing Guesty

Switched From

Reasons for Switching to Guesty

Pros

(1) Tech support is awesome. I have monthly meetings with my Guesty success partner which really helps to get the maximum benefit from the software. I have questions, he gets me answers. When I have suggestions for future roll outs, he forwards them to the design team. (2) The company continues to evolve with the demands of their clients. (3) One of the main reasons I switched to Guesty was for the trust accounting component. I need and want everything in one place and Guesty has it. (4) Guesty is always rolling out new features or improving existing features. I love anything that allows me to do what I do better and more efficiently. Working smarter not harder is a primary goal.

Cons

After using 2 other vacation rental platforms, my one con applies to them all, and that is the time it takes to set it up. This is a feature rich platform, so I don't know how it could be made easier or faster. However, Guesty will walk you through every feature to get you set up. It is a process and not an overnight task.

Pros

NOTHING - their support is EXTRMELY SLOW- their systems DO NOT WORK! we have had so many syncing issues, its caused double bookings, really unhappy guests, and we have looked stupid in front of our investors. We regret with our heart to have chosen guesty. We will 100% be changing the platforms.

Cons

The onboarding integration migration is EXTREMELY POOR. The systems don't work, you will get double bookings. The support team won't help fast enough.

Alternatives Considered

Reasons for Choosing Guesty

Switched From

Pros

The best thing about Guesty is the backup support from [sensitive content hidden]
our CRM. He is on the ball and always ready to assist in any way he can.

Cons

Slowness in the development team rectifying issues. They need more staff so things that create more work than necessary are rectified in less time than 3 months!

Pros

I appreciate the hands-on support and dedicated team that know us and our situation, there's never a need to repeat issues to random support members.

Cons

My only issue is some of the guest communications don't appear until a reservation is confirmed.

Alternatives Considered

Reasons for Choosing Guesty

Switched From

Reasons for Switching to Guesty

Pros

There is a lot of functionality in the tool. I'm not a huge fan of how the tool is laid out, but it does everything we need it to do. It helps us manage 30 vacation rentals that are booked frequently.

Cons

There are a few too many switches and places that need to be confirmed. Once you know how to do it, its not too bad, but the learning curve of the product is much longer then it should be.

Pros

Multiple user support makes it ideal for online team collaboration. The reservation form feature is very convenient for filtering diverse lists for statistics. Automation greatly reduces the workload for customer support.

Cons

The inbox filtering options are not comprehensive enough. Property address modifications often fail to save correctly and frequently require customer support assistance. The visible time range in the owner portal cannot be set.

Pros

The advertising was great but reality did not measure up.

Cons

Simply put...False advertisement.I have been a Vacation Rental Manager for the last 15 years and have used a large array of channel software. We decided the switch to Guesty in October . It was a tight decision between Hostaway and Guesty. We do not use a payment pocessor.We went with Guesty. It has now been a few months and nothing we were told about the aspects of the software is true in our case.Guesty does NOT have a UNIFIED INBOX. Website and Vrbo not covered.Guesty does NOT manage BOOKINGS. You cannot set up reminders for upcoming balance based on your booking schedule. It has to be done manually. Guesty is NOT SAFE. While on a chat with a guest, the chat of another guest appeared! So guest information is not even safe.Guesty is NOT a CHANNEL MANAGER . Special price variations like short stays do not populate to all channels. Only to our website and not other channels. Bummer. Guesty does NOT work without a payment processor. Even though we precised this and were assured it would work.Guesty does NOT CALCULATE booking payments. INTEGRATION does NOT take 5 weeks.

Pros

- Calendar Use
- Automated Check In Process / Door Lock Feature
- Task Systems
- Analytics & Reporting
-Owner Statements

Cons

- Channel Management (hard to know what to edit in Guesty vs. in Channel)
- User Management

Pros

THe software has a lot of fetaures, very complete

Cons

The pricing, which is higher than its competitors

Pros

The quality of the software and the professionalism of their team.

Cons

It is on the more expensive side however you get what you pay for.

Pros

The system is amazing and is perfect for business models that cater to short-term rentals / Vacation rentals.

Cons

- The interface needs improvement to be user-friendly. - Adjusting rates for multiple listings under the same category should be easier instead of having to manually adjust it per listing

Pros

All in One. Property mangement excels with Guesty

Cons

Limited financial information on cancelled reservations.

Pros

I liked the onboarding of guesty. You have to pay $1000 for it, but get a dedicated person that walks you through almost everything.

Cons

They force you use there credit card processing or stripe, charge you an additional 1%, basic webiste is horrible, advanced website costs another percentage point, when they integrate new channels they charge for it (google costs another 1%), customer service is horrible and only emails when issues need immediate attention (your waiting around for a minimum of 10-24 hours, and usually will solve it before they even respond).

Pros

[sensitive content hidden] is the best account Rep! She is very knowledgeable and always goes above and beyond for our team.

Cons

Everything is going well. [sensitive content hidden] always assists us whenever there are issues

Pros

I really like being able to have access to integrated communication channels in the same channel and the customization of responses and tools to optimize the time and reach of our team and guests.

Cons

The fact that it doesn't update automatically really messes me up a bit. Sometimes it doesn't show me the correct property and having to refresh the page for each chat causes a delay in our daily functions.

Pros

Using Guesty since April 2023. I am extremely satisfied with the service provided as of now. If you are ready to take your rental business to the next level, go ahead and migrate to Guesty.

Cons

As of now there is nothing I would change from Guesty. However, would be happier if it was less pricy.

Pros

Its a very easy to use tool both to list and get properties on rent

Cons

Took a bit of learning on how to setup things