---
description: Review of Reputation Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Reputation | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Feedback and Reviews Management Software](/directory/4285/review-management/software) > [Reputation](/software/417920/reputation)

# Reputation

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> Reputation is a service that collects hotel reviews made on multiple sources, such as Trip Advisor. It allows managers to keep track of all new reviews in a single dashboard. Teams can filter reviews based on rating, source, and publication date. Moreover, through the categorization of the reviews, the property owners can understand the strengths and weaknesses of the hotel. The system analyzes trends in guest reviews to identify areas for improvement and prioritize actions based on collected data.

The platform includes features such as QuickFeed, which allows guests to provide immediate feedback during their stay. Negative comments are automatically flagged, alerting staff for timely resolution. Reputation also supports post-stay questionnaires to gather detailed feedback on different aspects of the guest experience.

The system enables hotels to streamline communication with guests and monitor progress as service improvements are implemented. Reputation helps staff save time through automated processes, allowing more focus on in-person guest care. By transforming guest feedback into actionable insights, the platform supports data-driven decision-making to enhance customer satisfaction and loyalty.
> 
> Verdict: Rated **5.0/5** by 16 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 16 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Nivula

## Commercial Context

- **Starting Price**: €99.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Italian
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Brand Management
- CRM Integration
- Customer Experience Management
- Customisable Reports
- Customizable Fields
- Dashboard
- Feedback Management
- Keyword Tracking
- Negative Feedback Management
- Reporting/Analytics
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Search/Filter
- Surveys & Feedback
- Third-Party Integrations
- Visual Analytics

## Integrations (1 total)

- Host PMS

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Feedback and Reviews Management Software](https://www.softwareadvice.co.nz/directory/4285/review-management/software)

## Related Categories

- [Feedback and Reviews Management Software](https://www.softwareadvice.co.nz/directory/4285/review-management/software)
- [Reputation Management Software](https://www.softwareadvice.co.nz/directory/4509/reputation-management/software)

## Alternatives

1. [TrueReview](https://www.softwareadvice.co.nz/software/193489/truereview) — 5.0/5 (155 reviews)
2. [Trustpilot](https://www.softwareadvice.co.nz/software/364802/trustpilot) — 4.5/5 (1205 reviews)
3. [ReputationStacker](https://www.softwareadvice.co.nz/software/302386/reputationstacker) — 4.9/5 (57 reviews)
4. [Birdeye](https://www.softwareadvice.co.nz/software/86768/birdeye) — 4.7/5 (705 reviews)
5. [Okendo](https://www.softwareadvice.co.nz/software/353128/okendo) — 4.9/5 (233 reviews)

## Reviews

### "Ottimo strumento per monitorare le recensioni e aumentare il ranking dell'hotel" — 5.0/5

> **Anna** | *6 November 2023* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: Reputation di Nivula è molto facile da usare. Viene istallato immediatamente e vengono caricate tutte le recensioni fatte anche in passato sulle varie OTA come Booking e Expedia, da Google e dal sito dell'hotel. C'è un mese di prova gratuito e vieni guidato dagli esperti di Nivula. Il dashboard è molto intuitivo e facile da usare, e le informazioni sono subito visibili su tutte le recensioni sia negative e che positive. In questo modo si può intervenire subito sui problemi che emergono in una struttura ricettiva.
Con punteggi positivi e con molte più recensioni positive, la struttura ricettiva che gestisco ha aumentato il suo ranking sulle OTA e sta ricevendo molte più prenotazioni rispetto a prima.
> 
> **Cons**: E' ottimo come software gestionale per recensioni. Non ho visto niente che non mi sia piaciuto.
> 
> Tool intuitivo e facile da istallare e gestire. Assolutamente da istallare per qualsiasi hotel, albergo o struttura ricettiva che riceve recensioni e vuole gestire il tutto in un unico dashboard.

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### "Perfetto e innovativo per monitorare recensioni" — 5.0/5

> **Magdalena** | *29 August 2024* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: Con reputation posso controllare recensioni dei clienti provenienti da diversi siti su unica schermata, davvero funzionale
> 
> **Cons**: non ho rilevato ancora i punti deboli, attualmente tutti aspetti sono soddisfacenti
> 
> Prodotto innovativo, idoneo alla esigenze nel settore hospitality

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### "Recensioni super smart\!" — 5.0/5

> **sabrina** | *10 July 2023* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: Reputation è il prodotto perfetto per chi vuole tenere sott'occhio tutte le recensioni di tutti i portali utilizzando sempre la stessa dashbord. Fiore all'occhiello è il Cockpit che ti permette di vedere l'andamento della tua struttura, il suo posizionamento rispetto la concorrenza e i punti du forza o debolezza su cui lavorare.
> 
> **Cons**: è personalizzabile in ogni aspetto, non ho ancora trovato un lato negativo

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### "Intuitivo ed efficace, è diventato in poco tempo uno strumento indispensabile per il nostro hotel" — 5.0/5

> **Gianluca** | *11 July 2023* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: Lo strumento si è rivelato immediatamente veloce, pratico e molto intuitivo. Adesso riusciamo a monitorare velocemente tutte le recensioni di tutti i portali. Le risposte predefinite personalizzabili inoltre consentono di rispondere alle recensioni in pochi secondi.
> 
> **Cons**: Il prodotto ci è sembrato molto completo sin da subito;  successivamente sono state implementati nuovi aggiornamenti che lo hanno reso ulteriormente performante

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### "Ottimo prodotto" — 5.0/5

> **Ruggero** | *5 July 2023* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: Oggigiorno monitorare le recensioni è di fondamentale importanza, con questo strumento diventa tutto più semplice.
> 
> **Cons**: Per il momento mi ritengo molto soddisfatto.
> 
> Riesco a tenere sotto controllo più canali con un solo strumento.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/417920/reputation)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/417920-Reputation/> |
| en-AU | <https://www.softwareadvice.com.au/software/417920/reputation> |
| en-GB | <https://www.softwareadvice.co.uk/software/417920/reputation> |
| en-IE | <https://www.softwareadvice.ie/software/417920/reputation> |
| en-NZ | <https://www.softwareadvice.co.nz/software/417920/reputation> |

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