--- description: Review of CallAI Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CallAI | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/1855/workforce-management-optimization/software) > [CallAI](/software/417528/callai) # CallAI Canonical: https://www.softwareadvice.co.nz/software/417528/callai Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/417528/callai?page=2) > CallAI is one of the best analytics solutions that can help contact centers achieve these benefits. CallAI is a speech analytics solution developed by GoVivace Inc., a leading conversational AI and speech analytics solutions provider. It uses natural language processing and machine learning algorithms to analyze and extract insights from voice conversations between customers and agents. It can automatically generate quality assurance scorecards for agent training and performance tracking based on various metrics such as script compliance, customer sentiment, call driver trends, overtalk, and speaking rate. These metrics can help managers monitor and train their agents more effectively and efficiently by providing them with specific and targeted feedback on their strengths and weaknesses. CallAI can also help managers identify best practices and areas for improvement across the contact center. CallAI can help businesses and organizations understand their customers better by analyzing their behavior, preferences, and sentiment. It can identify the reasons why customers call, what they are satisfied or dissatisfied with, what they expect or need from the service, and how they perceive the brand or the competitors. These insights can help businesses and organizations tailor their services, products, offers, and marketing strategies to meet their customers' needs and expectations. The solution can help businesses and organizations identify new opportunities to increase customer satisfaction, loyalty, retention, and revenue by providing them with personalized recommendations, cross-selling and upselling suggestions, and proactive service offers. It can also help businesses and organizations monitor the market trends and the competitive landscape by providing them with insights on competitor mentions and product feature mentions in voice conversations. These insights can help businesses and organizations improve their product management and marketing plans by aligning them with customer feedback and market trends. > > Verdict: Rated **4.7/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 7 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: GoVivace - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$49.99 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise) - **Supported Languages**: English, French, Hindi, Portuguese, Spanish, Vietnamese - **Available Countries**: Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica and 44 more ## Features - AI Copilot - AI Summarization - AI/Machine Learning - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Notifications - Audio Capture - Automatic Transcription - Blended Call Centre - CRM - Call Disposition - Call Logging - Call Monitoring - Call Recording - Call Scripting - Call Tracking - Call Tracking Metrics - Call Transcription - Caller ID ## Integrations (30 total) - AzureDesk - AzureSmart - Gmail - Google Ads - HubSpot CRM - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Salesforce B2B Commerce - Salesforce CPQ & Billing - Salesforce Commerce Cloud - Salesforce Communications Cloud - Salesforce Consumer Goods Cloud - Salesforce Customer360 - Salesforce Desk ... and 15 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Call Center Workforce Management Software](https://www.softwareadvice.co.nz/directory/1855/workforce-management-optimization/software) ## Related Categories - [Call Center Workforce Management Software](https://www.softwareadvice.co.nz/directory/1855/workforce-management-optimization/software) - [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software) - [Call Tracking Software](https://www.softwareadvice.co.nz/directory/3509/call-tracking/software) - [Speech Analytics Software](https://www.softwareadvice.co.nz/directory/4646/speech-analytics/software) - [Contact Centre Quality Assurance Software](https://www.softwareadvice.co.nz/directory/4478/quality-assurance/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (858 reviews) 2. [Convoso](https://www.softwareadvice.co.nz/software/2799/safesoft-contact) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.softwareadvice.co.nz/software/20027/chasedata) — 4.8/5 (314 reviews) 4. [Calabrio ONE](https://www.softwareadvice.co.nz/software/231268/calabrio-one-suite) — 4.5/5 (263 reviews) 5. [Nextiva](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews) ## Reviews ### "Efficient for Contact Center" — 5.0/5 > **Edwin** | *29 May 2024* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Managing the daily calls was a challenging task that required a significant amount of time and resources. The constant need to monitor, evaluate, and provide feedback on each call put immense pressure on my in-house Quality Assurance (QA) team. To address these challenges, I turned to Govivace for their CallAI solution. Govivace's CallAI proved to be the ideal solution I had been searching for. It significantly reduced the workload of my QA team by automating the call monitoring process. The advanced analytics provided by CallAI enabled real-time tracking of agent performance, identifying areas where individual agents were excelling and where they needed improvement. > > **Cons**: CallAI is a perfect solution. We haven’t experienced any problems with them > > The CallAI solution itself has been perfect for our needs, greatly improving our call center operations. Coupled with the dedicated support team, this collaboration has exceeded our expectations. I truly appreciate their hard work and dedication. Keep up the excellent work, Govivace team. Good luck with your future endeavors. ----- ### "Good Auto QA software" — 5.0/5 > **Brain** | *5 June 2024* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: Our QA team faced significant pressure to monitor, evaluate, and provide feedback on every calls in my center. I came across Govivace's CallAI solution which turned out to be the perfect solution. The burden on my QA team was significantly reduced by automating the call monitoring process. CallAI provides real-time tracking of agent performance, highlighting areas where individual agents performed well and identifying those had issues and needed improvement. > > **Cons**: CallAI is a good automated QA and call analytics solution. > > The CallAI solution is improving our call center operations. We appreciate the support provided by the Govivace team. ----- ### "CallAI platform from Govivace was the perfect answer to our challenges." — 4.0/5 > **Mark** | *15 June 2024* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: The solution has been flawlessly suited to our needs, markedly improving the operations of our call center. Combining their solution with their attentive support team has far exceeded our projections. We immensely appreciative of their efforts, and I offer my heartfelt wishes for their future success. > > **Cons**: CallAI is a ideal solution. they are perfect > > The solution has proven to be the perfect fit for our needs, substantially elevating the performance of our call center. ----- ### "Efficient for my contact center" — 4.0/5 > **Bravira** | *15 June 2024* | Food Production | Recommendation rating: 9.0/10 > > **Pros**: The CallAI technology emerged as the perfect solution we had been searching for. It markedly lessened the burden on our QA team by automating the call monitoring workflows. > > **Cons**: Engineered for optimal efficiency in our contact center > > The sophisticated analytics provided by CallAI facilitated real-time insights into agent performance, identifying both their strengths and areas needing development. ----- ### "Good solution for automating manual QA process" — 5.0/5 > **Danny** | *5 June 2024* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: CallAI solution automated our quality check process by monitoring calls, tracking of agent performance, highlighting areas where individual agents are good and identifying those were under performing. > > **Cons**: Execellent Automated QA solution. They are perfect > > The CallAI solution has significantly improved our quality. Great team support. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/417528/callai?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/417528/callai) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data