About Aspect Unified IP
Aspect Unified IP pricing
Aspect Unified IP does not have a free version.
Alternatives to Aspect Unified IP
Aspect Unified IP Reviews
Feature rating
- Used Daily for 2+ years
-
Review Source
Very easy to use, uptime is outstanding, flows, well.
Pros
My agents find it very easy to use, we are very rarely down, it functions well with our CIS system, and it is easy to use.
Cons
I really can't think of any for our use. I have given this some serious thought, and cant really think of any.
Response from Alvaria
Tim - thank you for your review of Aspect Unified IP. We love hearing the positive feedback and are so pleased that the system is working well for you. We will send this feedback to our internal teams for review. Thanks again! -The Aspect Team
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
-
Review Source
Aspect Best in Class
We have seen a significant increase in our speed lead using the Advanced List Management product.
Pros
The product is easy to use and the customer support is outstanding. The product delivers above our expectations.
Cons
There is nothing that I least like about the software although they can improve on there training material.
Alternatives Considered
Five9Reasons for Choosing Aspect Unified IP
Aspect provides a better product and better support.Switched From
Genesys Cloud CXReasons for Switching to Aspect Unified IP
Aspect provided us a detail overview of there product and what it offered as the team did a great job on the presentation.- Industry: Hospital & Health Care
- Used Daily for 6-12 months
-
Review Source
Great Idea but Always Glitching
Pros
We started using this software about 6 months ago at work, and I love the layout and features this software has to offer. I did have to reach out to customer service because I was trying to find an option and was having trouble understanding how to get to it, and they were extremely helpful and courteous.
Cons
Glitching often and takes a long time to load all features. Being in a call center we are always on our toes with incoming calls so we need software that is going to be quick without lagging or glitches, but I see this happening every day with this software.
Response from Alvaria
Thank you for taking the time to review Aspect Unified IP. We are glad to hear that you love the layout and features, and also appreciate your feedback on the glitches. The solution is usually reliable and the glitches may be due to many factors, some of which may be outside the software itself. Since your review is anonymous, we can't look into your specific situation. We'd love to follow up directly. I've provided my email address if you'd like us to connect you with a product expert. Thanks, Shelley Hofman, Marketing Operations, Aspect Software, [email protected]
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Pretty solid but a little complicated!
We moved from another Predicte dialer that not allows us to increase the number of available stations and teams. So, Aspect helps us to business growth.
Pros
Great variety of features with a very big variety of reports to run a contact center and follow-up teams.
Cons
The interface could be better, it's a little old and unfriendly to view, even though, it's really solid and good software.
- Industry: Telecommunications
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Aspect Unified IP 7.2 and 7.3 customer review
Pros
Completeness of vision for Omni-channel Contact Center software solution.
Integrated solution including PBX, IVR, Voicemail, Outbound capabilities.
Ease of administration of key Contact Center functionality, with add-on customization capability.
Ease of IVR deployment, and some canned IVR functionality such as Advanced Queue Optimizer, Voicemail, etc.
In-built DR capabilities and ease of setup of DR sync processes.
Good Real-time reporting interface which is highly configurable.
Cons
Some limitations in Unified Director software, could use a more modern admin application with search capabilities on several screens.
Can use more pre-configured systems alerts in UD.
M3 designer would greatly benefit from having a Copy Document feature.
Canned Reporting with Dataviews could use a more modern interface with some speed gains.
Response from Alvaria
Vaishali, thank you for your detailed review. We appreciate your feedback and will forward it on internally. -The Aspect Team
