--- description: Review of Aspect Unified IP Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Aspect Unified IP | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Automatic Call Distribution Systems](/directory/1694/auto-call-distribution/software) > [Aspect Unified IP](/software/41719/aspect-unified-ip) # Aspect Unified IP Canonical: https://www.softwareadvice.co.nz/software/41719/aspect-unified-ip Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/41719/aspect-unified-ip?page=2) > Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the best of these solutions to form the Alvaria CX Suite for on-premises and private cloud deployments starting in early 2022. > > Verdict: Rated **4.3/5** by 69 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 69 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Alvaria - **Location**: Chelmsford, US - **Founded**: 1973 ## Commercial Context - **Starting Price**: US$90.00 - **Pricing model**: Per Feature - **Pricing Details**: Contact Alvaria directly for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Chinese, English, German, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Brazil, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Alerts/Escalation - Automatic Call Distribution - CRM - Call Centre Management - Call Recording - Call Routing - Call Scheduling - Call Transfer - Campaign Management - Campaign Specific Caller ID - Chat/Messaging - Contact Management - FCC Compliance - FTC Compliance - List Management - Multi-Channel Communication - Performance Management - Predictive Dialer - Reporting/Analytics ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Automatic Call Distribution Systems](https://www.softwareadvice.co.nz/directory/1694/auto-call-distribution/software) ## Related Categories - [Automatic Call Distribution Systems](https://www.softwareadvice.co.nz/directory/1694/auto-call-distribution/software) - [Predictive Dialer Software](https://www.softwareadvice.co.nz/directory/1758/predictive-dialer/software) - [Call Monitoring Software](https://www.softwareadvice.co.nz/directory/1811/monitoring/software) - [Call Center Scripting Software](https://www.softwareadvice.co.nz/directory/3441/scripting/software) - [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software) ## Alternatives 1. [Genesys Cloud CX](https://www.softwareadvice.co.nz/software/323407/pureconnect) — 4.3/5 (262 reviews) 2. [NiCE CXone](https://www.softwareadvice.co.nz/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews) 3. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (990 reviews) 4. [Five9](https://www.softwareadvice.co.nz/software/20063/five9) — 4.2/5 (481 reviews) 5. [PhoneBurner](https://www.softwareadvice.co.nz/software/28049/phoneburner) — 4.8/5 (176 reviews) ## Reviews ### "Aspect in Review" — 5.0/5 > **Tim** | *30 July 2019* | Government Administration | Recommendation rating: 8.0/10 > > **Pros**: solid product--up 99.9999 % of the time. Easy to use. > > **Cons**: Need 2019 update. Customer support has fallen off lately. ----- ### "Aspect UIP dialers are designed well and with time & due diligence are solid performers." — 4.0/5 > **Michael** | *25 September 2017* > > **Pros**: With version 7.3 SP3+, dependability and performance has been solid. The integration of tools allows for customized flexibility. You can do things within the applications in multiple ways to help support variations in business uses. User interfaces within ALM and UIP are fairly easy. > > **Cons**: There are cases where integration of acquired technologies force use of M3 scripts to implement more complex call routing situations. You can tell that the various applications that make up the Unified-IP functionality is a combination of acquired technologies as its lacking some SSO or single sign-on capabilities which can make administration a little less responsive. ----- ### "DTNA Review" — 3.0/5 > **David** | *14 November 2018* | Transportation/Trucking/Railroad | Recommendation rating: 4.0/10 > > **Pros**: There is not much positive to say about the software. > > **Cons**: There are inconsistencies with reporting, IVR, and UI is not friendly. ----- ### "Unified IP Solution" — 5.0/5 > **Richard** | *13 September 2022* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: Reliability. Tons of features. Has api's to use for various functions. > > **Cons**: No cons. If I had to select something you need various training to use the system. But the training group in Brentwood are great. > > Great experience. Is up 100% ----- ### "My 23 years of experience with this product" — 5.0/5 > **Rajesh** | *13 September 2022* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The product is a truly unified one with amazing capabilities that are unmatchable > > **Cons**: The product pricing off late is on the higher side and becomes difficult when compared to industry peers ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/41719/aspect-unified-ip?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/41719/aspect-unified-ip) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data