--- description: Review of Neocase HR Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Neocase HR | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Human Resources Software](/directory/4198/hr/software) > [Neocase HR](/software/417188/neocase-hr) # Neocase HR Canonical: https://www.softwareadvice.co.nz/software/417188/neocase-hr Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/417188/neocase-hr?page=2) > Neocase's HR Case Management System is a comprehensive software solution designed to streamline and simplify HR operations. It provides a centralized platform for managing employee requests, grievances, and complaints, allowing for efficient and effective case management. It allows users to customize workflows to match business processes and set up rules for case routing, escalation, and resolution, ensuring that cases are handled appropriately and efficiently. Neocase can send automated notifications, communications, and reminders to HR team members and employees. This helps ensure that cases are resolved in a timely manner and that important deadlines are not missed. Neocase provides secure document storage and management capabilities. Team members can store all case-related documents in one place, ensuring that they are easily accessible and organized. Neocase's HR Case Management System provides robust reporting and analytics capabilities. Users can generate reports on case volume, resolution times, and other key metrics, helping businesses identify trends and areas for improvement. Neocase can integrate with your HRIS system, allowing for seamless data exchange between systems. This helps ensure that employee data is up-to-date and accurate. By streamlining workflows and automating notifications, communications, and reminders, Neocase helps increase efficiency throughout the HR team. This reduces costs and time spent on issues, allowing HR team members to focus on more strategic tasks. Neocase helps keep employee relations investigations and case data organized and accessible. This allows for quicker resolution of cases and better tracking of trends and patterns. This can help identify potential issues before they become larger problems. Automated notifications and reminders help ensure that cases are resolved in a timely manner. This can help increase employee satisfaction and reduce the risk of legal action. Neocase's HR Case Management System provides robust reporting and analytics capabilities. This allows HR teams to make data-driven decisions based on key metrics and trends. This can help identify areas for improvement and help HR teams make more informed decisions. Neocase's HR Case Management System is a powerful tool that can help improve HR operations. With customizable workflows, automated notifications and reminders, secure document storage and management, and robust reporting and analytics capabilities, our software can help increase efficiency, improve case management, and drive data-driven decision making. > > Verdict: Rated **4.3/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 7 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Neocase Software - **Founded**: 2001 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Contact Neocase Software for pricing details. - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Czech, Danish, Dutch, English, European Portuguese, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Approval Process Control - Case Management - Chat/Messaging - Customisable Branding - Customisable Reports - Customisable Templates - Data Import/Export - Document Management - Electronic Signature - Employee Database - Employee Management - Employee Onboarding - Employee Portal - Employee Profiles - Generative AI - HR Management - Knowledge Base Management ## Integrations (4 total) - Dayforce HCM - SAP SuccessFactors HCM - ServiceNow - Workday HCM ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Human Resources Software](https://www.softwareadvice.co.nz/directory/4198/hr/software) ## Related Categories - [Human Resources Software](https://www.softwareadvice.co.nz/directory/4198/hr/software) - [Portal Software](https://www.softwareadvice.co.nz/directory/4405/portal/software) - [Complaint Management Software](https://www.softwareadvice.co.nz/directory/499/complaint-management/software) - [Onboarding Software](https://www.softwareadvice.co.nz/directory/1396/employee-onboarding/software) - [Investigation Management Software](https://www.softwareadvice.co.nz/directory/4635/investigation-management/software) ## Alternatives 1. [BambooHR](https://www.softwareadvice.co.nz/software/27196/bamboohr-payroll) — 4.6/5 (3108 reviews) 2. [Rippling](https://www.softwareadvice.co.nz/software/410674/rippling) — 4.9/5 (4614 reviews) 3. [Paylocity](https://www.softwareadvice.co.nz/software/4537/web-pay) — 4.3/5 (1822 reviews) 4. [Connecteam](https://www.softwareadvice.co.nz/software/109560/connecteam) — 4.6/5 (5058 reviews) 5. [Paycom](https://www.softwareadvice.co.nz/software/32588/paycom) — 4.4/5 (1188 reviews) ## Reviews ### "Better Efficiency & Accuracy with Neocase" — 5.0/5 > **Bridget** | *6 May 2024* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: We implemented Neocase to automate several manual processes that were previously managed via a shared email inbox. It allowed us to systematize and track all workstreams, ensuring much more efficiency and accuracy in our processes. We were better able to scale with the business and manage employee productivity. It specifically helped us automate our employee change (crossboarding) processes, making the process more efficient for our HR team and the HR Business Partners. It also allowed us to more effectively track and manage employee questions. The reporting capability on our team's productivity was also very helpful. > > **Cons**: Neocase is a very complex system. It is capable of doing almost anything, but you have to understand how to configure it. It's not a con exactly, but the learning curve is decently steep to complete understand the system, which is required to effectively troubleshoot and automate processes. > > We implemented the system in a ridiculously short amount of time, which we were very appreciative of. But again, it is a time commitment to learn and understand the system. ----- ### "Does a good job at a good price" — 4.0/5 > **Douglas** | *31 May 2024* | Higher Education | Recommendation rating: 8.0/10 > > **Pros**: Simple to use and maintain and from my understanding is on the lower cost side of HR Systems. And the people I interact with are great. > > **Cons**: Sometimes have issues with upgrades causing problems or issues with cloud services team being non-responsive. > > Overall, I'm happy with the service received and the system as a whole. I especially love their customer facing employees. ----- ### "Neocase Administrator over 8 years" — 3.0/5 > **Francine** | *22 May 2024* | Hospital & Health Care | Recommendation rating: 5.0/10 > > **Pros**: Neocase configuration is easy to manage and update. > > **Cons**: Lack of reporting capabilities, history of KB is lost when changes are made, Colleague portal search is lacking. Getting information from Neocase is the obstacle we face the most. Survey functionality is basic. ----- ### "The right product for our organizational size" — 4.0/5 > **Toni** | *18 June 2024* | Medical Devices | Recommendation rating: 8.0/10 > > **Pros**: I appreciate the Support team and their willingness to help with questions, upcoming offerings, etc. I also appreciate the time and investment in improving the portal usability. > > **Cons**: Some of the set up takes a bit to learn given the layers of pieces that need to connect in order for the system to function as you want it to. ----- ### "Charles River (MyHR)" — 5.0/5 > **Ida** | *6 June 2024* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: It captures the important HR processes and guidance in a centralized system. > > **Cons**: Being an Admin, it takes some time to learn the way to do certain things, and something the system moves a little slower than we like. > > i've always got the support we need. \[sensitive content hidden\] was our implementation partner, and she always has the best practices for the US team to bring in process that will work. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/417188/neocase-hr?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/417188/neocase-hr) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data