--- description: Review of SAP Field Service Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SAP Field Service Management | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Work Order Software](/directory/500/work-order/software) > [SAP Field Service Management](/software/416899/sap-field-service-management) # SAP Field Service Management Canonical: https://www.softwareadvice.co.nz/software/416899/sap-field-service-management > SAP Field Service Management helps businesses capture, organize, and share field service data in real time. It provides a single view of field service activities and enables teams to manage customer relationships, provide service scheduling and routing, optimize your service delivery process, and more. Managers can create work orders, assign them to employees, and track progress toward completion. It also facilitates communication between technicians and customers and lets supervisors track assets through their entire lifecycle via maintenance alerts. > > Verdict: Rated **4.0/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 4 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 3.5/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SAP - **Founded**: 1999 ## Commercial Context - **Pricing Details**: SAP Field Service Management's pricing starts at $145.93 per resource/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, Germany, United States ## Features - Alerts/Notifications - Appointment Scheduling - Automated Scheduling - Availability Management - Calendar Management - Dispatch Management - Employee Management - Employee Scheduling - Inventory Management - Inventory Tracking - Location Tracking - Mobile Access - Multi-Location - Order Management - Real-time Scheduling - Reporting & Statistics - Route Optimisation - Routing - Scheduling - Task Scheduling ## Category - [Work Order Software](https://www.softwareadvice.co.nz/directory/500/work-order/software) ## Related Categories - [Work Order Software](https://www.softwareadvice.co.nz/directory/500/work-order/software) - [Scheduling Software](https://www.softwareadvice.co.nz/directory/4738/scheduling/software) - [Field Service Mobile Apps Software](https://www.softwareadvice.co.nz/directory/1875/mobile-app/software) - [Service Dispatch Software](https://www.softwareadvice.co.nz/directory/411/service-dispatch/software) - [Transportation Dispatch Software](https://www.softwareadvice.co.nz/directory/1690/taxi-dispatch/software) ## Alternatives 1. [FieldPulse](https://www.softwareadvice.co.nz/software/109782/fieldpulse) — 4.6/5 (490 reviews) 2. [Jobber](https://www.softwareadvice.co.nz/software/3660/jobber-lawncare) — 4.6/5 (1475 reviews) 3. [BuildOps](https://www.softwareadvice.co.nz/software/426830/buildops) — 4.4/5 (177 reviews) 4. [Service Fusion](https://www.softwareadvice.co.nz/software/5783/service-fusion) — 4.3/5 (308 reviews) 5. [ServiceTitan](https://www.softwareadvice.co.nz/software/155551/servicetitan) — 4.3/5 (339 reviews) ## Reviews ### "Helped Us Stay on Top of Service Requests" — 5.0/5 > **Kajal** | *10 July 2026* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: One thing that I was extremely pleased to discover is the eliminated need to constantly contact back-and-forth with technicians about status. I could easily pull that data on the dashboard instead of having to track people down via phone. Planning days went much more efficiently, especially during those particularly hectic weeks. > > **Cons**: The product is very feature rich, but as a consequence, some things are a bit hidden until you figure them out. I’d also prefer a little more customization in the dashboard. > > After a few weeks it became a tool that could be depended on daily for the entire team. We increased our visibility, decreased our communication issues, and were better at responding to field requests. It isn't perfect but has value after you get team trained on it and comfortable with it. I would suggest it for high field volume service organizations. ----- ### "Powerful Field Service Management Platform with Room for Improvement" — 4.0/5 > **Rachel** | *7 August 2026* | Construction | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about SAP Field Service Management is its ability to streamline field service operations in one platform. Scheduling and dispatching are efficient, technicians have easy access to work orders and customer information, and the real-time updates improve communication between the office and the field. It also helps track service activities, making it easier to manage jobs and improve overall productivity. > > **Cons**: One downside of SAP Field Service Management is that it has a steep learning curve, especially for new users. Some workflows require multiple steps, and certain features can feel less intuitive than expected. The interface could also be more user-friendly, and customization or reporting may require additional setup and technical expertise. > > Overall, my experience with SAP Field Service Management has been positive. It provides a comprehensive set of tools for managing field service operations, including scheduling, dispatching, work order management, and communication with technicians. While the platform has a learning curve and some areas could be more intuitive, it has helped improve operational efficiency, increase visibility into field activities, and streamline day-to-day service management. ----- ### "SAP is complicated." — 2.0/5 > **Arial** | *18 February 2025* | Hospital & Health Care | Recommendation rating: 3.0/10 > > **Pros**: Can adapt to businesses of varying sizes and complexities. > > **Cons**: Due to its extensive features, SAP FSM can require significant time and effort to set up and integrate with existing systems. > > A little too much for me, not as simple or easy as I would like. ----- ### "I Like the Accuracy of SAP Field Service Management" — 5.0/5 > **Giacomo** | *24 September 2025* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: SAP Field Service Management has impressive payroll and scheduling features that meet our expectations. The customer support team of SAP Field Service Management is impressive. > > **Cons**: I have zero dislikes for SAP Field Service Management. The capabilities of SAP Field Service Management are amazing. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/416899/sap-field-service-management) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data