---
description: Review of Salesforce Communications Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Salesforce Communications Cloud | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Telecom Expense Management Software](/directory/4541/telecom-expense-management/software) > [Salesforce Communications Cloud](/software/415586/salesforce-communications-cloud)

# Salesforce Communications Cloud

Canonical: https://www.softwareadvice.co.nz/software/415586/salesforce-communications-cloud

> Built on Salesforce's CRM platform, Communications Cloud empowers B2C and B2B communication services providers (CSPs) to move to a catalog-driven digital business support system (BSS). Purpose-built industry capabilities make it easy to adopt new cloud technologies and adapt to customer expectations, drive faster time to value, unify every part of the organization — from marketing to retail channels to customer care and operations.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Salesforce
- **Location**: San Francisco, US
- **Founded**: 2003

## Commercial Context

- **Starting Price**: US$275.00
- **Pricing model**: Flat Rate
- **Pricing Details**: Communications Cloud has 2 pricing plans:

Growth: Deeply customizable CRM for communications service providers.
 - starting at $275/month (billed annually)

Advanced: Deeply customizable CRM with quoting, doc gen, and automation for communication service providers.
 - starting at $425/month (billed annually)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- ACH Payment Processing
- API
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Notifications
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Billing & Invoicing
- Billing Rate Management
- Billing for Data
- Billing for Voice
- CRM
- Call Monitoring
- Carrier Access Billing
- Catalog Creation
- Categorisation/Grouping
- Chargeback Tracking

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Telecom Expense Management Software](https://www.softwareadvice.co.nz/directory/4541/telecom-expense-management/software)

## Related Categories

- [Telecom Expense Management Software](https://www.softwareadvice.co.nz/directory/4541/telecom-expense-management/software)
- [Sales Tracking Software](https://www.softwareadvice.co.nz/directory/3590/sales-tracking/software)
- [CPQ Software](https://www.softwareadvice.co.nz/directory/4407/cpq/software)
- [Order Management Software](https://www.softwareadvice.co.nz/directory/1730/order-management-system/software)
- [Catalogue Management Software](https://www.softwareadvice.co.nz/directory/4559/catalog-management/software)

## Alternatives

1. [OneBill](https://www.softwareadvice.co.nz/software/212548/onebill-subscription-billing-platform) — 4.8/5 (20 reviews)
2. [Odoo](https://www.softwareadvice.co.nz/software/77019/odoo-pos) — 4.2/5 (1294 reviews)
3. [Kentro](https://www.softwareadvice.co.nz/software/369143/kentro) — 4.9/5 (16 reviews)
4. [Expedite Commerce](https://www.softwareadvice.co.nz/software/89566/expedite-commerce) — 4.8/5 (21 reviews)
5. [NetSuite](https://www.softwareadvice.co.nz/software/25483/netsuite-wholesale-distribution-edition) — 4.2/5 (2003 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/415586/salesforce-communications-cloud)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/billing-and-provisioning/salesforce-communications-cloud-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/415586/salesforce-communications-cloud> |
| en-GB | <https://www.softwareadvice.co.uk/software/415586/salesforce-communications-cloud> |
| en-IE | <https://www.softwareadvice.ie/software/415586/salesforce-communications-cloud> |
| en-NZ | <https://www.softwareadvice.co.nz/software/415586/salesforce-communications-cloud> |

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