--- description: Review of CWILL Order Tracking Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CWILL Order Tracking | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Shipment Tracking Software](/directory/4700/shipment-tracking/software) > [CWILL Order Tracking](/software/415060/parcel-panel) # CWILL Order Tracking Canonical: https://www.softwareadvice.co.nz/software/415060/parcel-panel Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/415060/parcel-panel?page=2) > CWILL Order Tracking (formerly Parcel Panel) is a post-purchase order tracking solution built for Shopify and DTC ecommerce brands. It helps merchants deliver a branded tracking experience, reduce "Where is my order?" (WISMO) inquiries, and improve customer satisfaction after checkout. The platform connects with 1,500+ global carriers to provide real-time shipment visibility in one place, eliminating the need to check multiple carrier websites. Customers can track orders through a branded tracking page available in 20+ languages, while automated shipping notifications keep them informed throughout the delivery journey. Beyond shipment visibility, CWILL Order Tracking helps merchants create better post-purchase experiences with customizable tracking statuses, last-mile delivery tracking, product recommendations, and shipping analytics that help optimize fulfillment performance and customer engagement. Designed to scale with growing ecommerce businesses, CWILL Order Tracking is Built for Shopify, easy to set up, and backed by 24/7 live chat and email support to help merchants get the most from their post-purchase experience. > > Verdict: Rated **5.0/5** by 54 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 54 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: CWILL ## Commercial Context - **Starting Price**: US$11.00 - **Pricing model**: Flat Rate (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Alerts/Notifications - Customisable Branding - Data Import/Export - Delivery Estimate - Delivery Record - Delivery Tracking - Email Templates - Exchange Management - Ground Shipping - Inventory Management - Location Tracking - Order Management - Order Tracking - Package Tracking - Real-Time Notifications - Refund Management - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Shipping ## Integrations (9 total) - Gorgias - Growave - Intercom - Klaviyo - Loox - Omnisend - PageFly - Stamped.io - Weglot ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Shipment Tracking Software](https://www.softwareadvice.co.nz/directory/4700/shipment-tracking/software) ## Related Categories - [Shipment Tracking Software](https://www.softwareadvice.co.nz/directory/4700/shipment-tracking/software) - [Returns Management Software (RMS)](https://www.softwareadvice.co.nz/directory/4609/returns-management/software) ## Alternatives 1. [AfterShip](https://www.softwareadvice.co.nz/software/270878/aftership) — 4.9/5 (473 reviews) 2. [ShipTime](https://www.softwareadvice.co.nz/software/234418/shiptime) — 4.6/5 (500 reviews) 3. [Freightview](https://www.softwareadvice.co.nz/software/6024/freightview) — 4.7/5 (743 reviews) 4. [ShippyPro](https://www.softwareadvice.co.nz/software/168511/shippypro) — 4.7/5 (155 reviews) 5. [TrackingMore](https://www.softwareadvice.co.nz/software/488668/Trackingmore) — 5.0/5 (20 reviews) ## Reviews ### "Fantastic Customer Support" — 5.0/5 > **Maurice** | *12 September 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: \[sensitive content hidden\] was great and easy to deal with. Never a problem and always eager to help. Will tell you exactly when they will get back to you > > **Cons**: Nothing. Sorry but i cant write enough to share what i dont like. > > Customer service is excellent every time i contact them. Love dealing with \[sensitive content hidden\]. She is a superstar ----- ### "Great Team Support" — 5.0/5 > **Krusha** | *22 February 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Responsive team to help with integration and education > > **Cons**: Not sure it's early days to say, just recently installed the app and with the help of the team have set it all up > > Great App I've just started to use it to add value for my customers. I did have some problems integrating my previous orders but i think it's because i set up local delivery and the settings for that can't be edited. The team were more than helpful in trying to help me sort it out. I look forward to seeing how i can use the app when i get more orders in. ----- ### "Review for parcel panel" — 5.0/5 > **Duarte** | *23 November 2025* | Consumer Goods | Recommendation rating: 8.0/10 > > **Pros**: The customer support was really good and they helped me with everything i needed especially cecilia. > > **Cons**: The limited free quota wasn't enough to fulfill my needs but the support helped me expand it with ease ----- ### "Very good tracking tool" — 5.0/5 > **Kortney** | *21 January 2025* | Luxury Goods & Jewelry | Recommendation rating: 10.0/10 > > **Pros**: It's free for the first orders, which is great for new businesses. Also the support team is very responsive. > > **Cons**: Nothing so far. Has enough options and was easy to set up. > > Provides everything I need (A simple page for customers to track their order that I customised a little bit) ----- ### "Great app with equally great support\!" — 5.0/5 > **Pascale** | *31 October 2024* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: Great app with equally great features and a hands-on support team that goes the extra mile to get things done. > > **Cons**: So far, nothing at all. I cannot fault it. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/415060/parcel-panel?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/415060/parcel-panel) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data